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Find a Location

Spa Finder has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Spa Finder

      257 Park Ave S Fl 10 10th Floor New York, NY 10010-7304

    Business ProfileforSpa Finder

    Gift Certificates

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    257 Park Ave S Fl 10 10th Floor, New York, NY 10010-7304
    BBB File Opened:
    3/31/2000
    Years in Business:
    38
    Business Started:
    1/1/1986
    Alternate Business Name
    • SpaFinder.com
    Additional Contact Information

    Fax Numbers

    • (212) 924-7180
      Primary Fax

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was gifted a $150 SpaFinder gift card in 2022 and have been unable to redeem to date. F First of all, places on the website that claim to accept do not when I call. Additionally I was told by at least one place that I had used it in the past that they no longer accept them because of nonpayment. When I called the phone number on the website, it was a neverending loop of being rerouted to different agents that did not know how to answer my question. It has been a very frustrating experience, and even more so because I had used these gift cards in the past without issue.Upon further online research I see many similar experiences to mine. **************** claims to respond, but nothing happens.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    MALISSA W

    1 star

    01/09/2024

    My complaint is a duplicate to all the below reviews. I was gifted a $200 gift card at my companies Holiday Christmas Celebration Party. I am the one who plans and executes the party, so I was also the one who requested and bought the Spa Finder gift card initially. When I tried to use the card, while on vacation, the card would not work. I tried over and over and an error was all I received. I did try to reach out to customer service which cannot be reached by phone, so an email followed to file a complaint. It has been a month since the complaint was filed and I have received the same standard email 3 times. The email states that they are working on my case and should resolve the issue soon. However, I am still awaiting a valid response on the findings of my case. I am not expecting to ever have a resolution at this point. I believe the $200 dollar value gift card will be useless. I am very glad that I was the one who received this gift card since I am the one fighting for the value. I would hate to have an employee fighting to receive the gift card value. However, my company did spend $200. on the card and that simply went to waste. I WILL NEVER PURCHASE A SPA FINDER GIFT CARD AGAIN. AND I WILL DISCOURAGE ANYONE THAT I COME IN CONTACT WITH TO DO THE SAME.

    Local BBB

    BBB Serving Metropolitan New York

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