ComplaintsforForesters Financial Holding Company, Inc.
Investment Management
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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Cash out my policy for 17yr they tell I don't have any moneyInitial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is the worst. They have terrible customer service and can't explain anything in ******** terms. I orginally called to take $ out and found out that it wasn't anything like what I thought it was & this has gotten me into a wild goose chase. I got this to help accumulate assets to provide income for retirement. What I got from foresters does not seem that this is the same thing as ****** ******** Varriabe annutity. I have asked that it be explained to me. My agent ***** got me this because it was the only one that would do medical, but she do not research it at all. I have asked for 2 illistrations 1 variable and 1 level to increasing for over 1 month. I have talked to 1/5/24 Maija, 1/9/24 moose, 1/17/24 moose, 2/8/24 *********, 2/9/24 ***************** 2/12/24, *************** & again 2/23/24 ********** They said I should get a call today 2/23/24 we shall see.Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had made a visit to there website and immediately was was contacted by ******** and set up an inhouse appointment i was told many things upon sighning documents with the representative and one was i could use my benefitsimmediatly this was not true after a year went by i could to use my plan and was told no and that i should have read closer to my plan i would not have sighned if that was the cas i believe that it was just a way top have me payInitial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 2/2/2024 I found out that there is a $100,000 30yr term insurance policy for me with Foresters Financial. This policy was opened 4/28/21 per Foresters rep named *******. ******* also informed me that ******************* was the agent that set up the policy. I explained to ******* I did not set this policy up and need it cancelled, and would like to hear the call with the rep ******************** which is also affiliated with another company Group health and wellness. I spoke with ****** back then but I did not set up a policy. I remember telling ****** I needed to speak with my husband. I did not talk with ****** again. My husband *************************** was on the phone as well when I spoke *******. We asked ******* for the policy #, and a copy of the signed policy. ******* stated it was sent to ******************** (husband's email), in order to get a copy I have to pay $25, in order to cancel this policy and listen to the calls we had with Little I have to send a copy of my drivers license with a written letter. ******* stated he does not have the policy documents and he does not remember setting up this policy with ******. I then stated since Foresters is stating I sent up this policy shouldn't a picture if my drivers license already be on file? ******* stated, they do not have a copy of my license on file which is why I have to send it. I do not agree with paying to see an electronic signature, nor do I agree with sending a copy of my ID. The last time I set up an insurance policy 20+ yrs ago I had to show my ID before the policy was created. Another concern of mine was when ******* stated that this policy would have been set up in person because they can't setup a policy over the phone it has to be in person. Little has never been to our home so how was this policy set up? I did not do an electronic signature, nor did I give the ok for any to sign my name on any document to do business with Foresters. I want calls pulled, and policy cancelled without sending a copy of my ID .Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've been paying Forester for sometime now. I wanted to close out my insurance with them and receive my cash value. I filled out everything they sent me to fill out and send back, emailed it also faxed. I even had a professional that sales insurance help me with what was needed. I sent proof of my certificate and paperwork they ask for, this was December to January. ******** said they didn't receive some paperwork did it again. The bottom line is the prolonging the process so I can owe money to them and they can keep my cash value. I have the proof I've been paying them and that I sent everything they ask for. Now they sent me a paper talking about I want a loan, that's not even what I ask for I wanted to leave them and receive my cash value, I'm up in age I believe they did this to a lot of people please help me get my money from these crooks. I've been cancelled my policy in December they're dragging so they won't have to pay.Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In August of 2023 I cancelled a life insurance policy I had on my brother, I downloaded the forms and sent them to the company. In September 2023 I received a letter saying I needed to send a letter of surrender which I did and faxed to the company on September 24, 2023 along with a copy of my drivers license. Early October I was told that the check was sent to an old address (a building that had burnt down a few years prior) even though my license had my current address. I was told a check would be overnighted the following Friday. A week later no check, was then told I would receive in 10 days (no check), told another 10 days (no check), In November I was told that because of thanksgiving it would be late. Monday December 4th I called and was told I would receive it at the end of the week. Today December 8th I still have no check. I was told the check was in the amount of $2556 or around there. I am tired of the runaround and want my money. I was never late paying the premiums so I dont understand why the wont refund what I am owed. Any help you can give would be appreciated.Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I cancelled a life insurance policy with them in April and the payments were supposed to be stopped. I went through their whole process and was assured it was cancelled. They have drafted the payment continuously since I cancelled in April and will not reach back out to me after multiple attempts. Im out $750.33 cents and they will not stop the drafting the payment.Initial Complaint
09/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called this business about the 2 policies that I have on my grandbabies. Its always a issue with them if its gonna be a issue they can refund me for every dam dime they ever took from me from start to finish. The policies I have are ******* and ******* this company is strictly unprofessional and doesnt give a dam about customers just taking their money.Initial Complaint
09/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Insurance started 06/2023 they started deducting out my check account with no forewarning, 06/23/23 but hadn't even told me I was approved or deductions were going to start. Red Flag, I tried calling right after no one ever called back. I finally speak to someone on 7/26 and was told to send an email stating I wanted policy terminated and premiums refunded in which I did and still no response. After about 2 weeks of yet no response I call back to customer service and was then advised oh you did it wrong you didn't sign , you need to fax in form, I faxed form back 8/16,. Fast forward to today 9/12 no response, I call and now being told still processing request but only for $6 out of $728 deducted out my account.Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was told multiple times in written email and over the phone, by multiple people, that I would be refunded for the positive net value of my account for $384. One representative I spoke with, told me that this is incorrect and refused to further my case. She also refused to provide me any recorded calls were they stated I would receive a refund. When purchasing the policy, I was misinformed on what type of policy it was in the original sales agent lied to me. Upon finding this out I tried to cancel the policy as quickly as possible.Customer response
10/02/2023
Better Business Bureau:
At this time, I have not been contacted by Foresters Financial Holding Company, Inc. regarding complaint ID ********.
Sincerely,
*******************************
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Customer Complaints Summary
26 total complaints in the last 3 years.
12 complaints closed in the last 12 months.