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Business Profile

Jeans

Mott & Bow, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jeans.

Complaints

This profile includes complaints for Mott & Bow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mott & Bow, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 95 total complaints in the last 3 years.
    • 67 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased jeans that were too small and can not be exchanged. Company will not give refund. Deceptive return policies and this was not previously apparent on website when jeans were purchased that store credit was all you can receive. Tried calling **************** and my call was disconnected every time. No answer to website inquiry.

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/21 I received my highly anticipated first time order from Mott and Bow. I shop online frequently- but have never shopped with M&B. I was not satisfied with the jeans- fit, feel was not agreeable for me. I began the return process only to learn there is no refund- only a store credit. There have been several emails back and forth and there is no way the company will refund my money. The return /refund process is not defined nor at any point during the transaction does it ask you to agree to terms and conditions of sale. The only place to find this information is in a separate pull down menu- which would likely be researched during the process to make a return. I have since returned the merchandise- at my cost. I am now out $243 unless I spend that money with their company. This is an absolute outrage and a huge disappointment. I never expected this to be a problem due to the perception that I was dealing with a high caliber company.

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased clothing on line - no opportunity to try on first - Didnt fit properly. Went to werbsite for exchanges and refunds but was only given opportunity to exchange including a service charge for this I dont want to exchange the items and want a full refund of the items delivered today (2.8.2025)Deceptive advertising on their part. Very poor and deceptive customer service

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 2-day shipping. Its been 6 business days. I reached out to the company and they this is what they said: I understand how frustrating this can be, after reviewing the tracking information, I can confirm that your order is still in transit and on its way to you. Were closely monitoring it to ensure it reaches you as quickly as possible. Everything they said in that response is a lie. Theyre not closely monitoring it, *** received zero updates. They lied about the package being in transit and on its way, its not, I checked with ***** and they havent received it yet. I asked for a refund for the 2-day shipping and they said this: As a gesture of goodwill, wed like to offer you a discount code for the amount of the shipping cost for your next order to make up for the shipping delay. Please let me know if youd like to proceed with this offer. This has to be illegal. Theyre stealing money for faster shipping but its not actually being offered. So theyre just pocketing extra money. 100% stealing.

      Customer Answer

      Date: 03/09/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding **** & Bow, **** has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      **** *******

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased four pairs of Mott & Bow jeans believing that the "free returns" policy was a standard policy to return anything that did not fit. Given they have no stores, who the h*** would think you could not return items for a refund since you cannot try them on any other way? The fine print reports you can only return items for a store credit, but trust me when I say I will NEVER be shopping Mott & Bow again after this deceiving experience. I don't need a store credit for clothing that will never fit my body given their styles, but I do not have a choice but to eat the $500 I dropped on useless ill-fitting items except to hope I can sell the gift card from the return policy. BUYER BEWARE of MOTT & BOW!

      Customer Answer

      Date: 02/28/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding **** & ********* has been resolved, but not to my satisfaction. **** & Bow refunded me 50% of the purchase price of the items and has given me a store credit for the other 50% (which I will likely never use because the entire point of my return was that their clothing does not fit my body style). I will never shop here again and will certainly be warning my friends not to, either.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ******* ***********

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like a refund of my item as it doesnt fit and the company refuses to allow me to ask for credit back to my original card. They only offer store credit and this wasnt specified when I bought the item. I am within the return window and the item is unworn and not damaged.

      Customer Answer

      Date: 02/24/2025

      Better Business Bureau:

      At this time, I have not been contacted by **** & ********* regarding complaint ID ********.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      deceptive return policy. refunds not given, only store credit. not clear to consumer (in fine print)

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First, I ordered two pairs of Jeans on Dec. 2nd. By Dec. 17th I hadnt received my pants and no updates. I emailed support and they questioned me and said I had insufficient address and if I received any packages at this address before like it was something weird. I receive packages at my home address by every carrier often without issues. They send me two new pairs of pants and they arrive by Jan. 2nd. I try them on and they are a little big so I ask if I can exchange them for a different size and maybe get one with Dark Blue instead of Black. The return seems simple enough he gives me two options: 1. You can return your current jeans on order MB#******. Once received, we'll process a refund via a Mott & Bow gift card, which you can use to place a new order for the Dark blue jeans.2. We can help you place a new order for the Dark blue jeans without waiting for your return to be received at our warehouse and start a return request for your current jeans on order MB#******, which will be refunded to your original payment method.I opt. for option #1 as I dont want two $256 charges on my credit card. The return label expired after 3 days before I could get to the store to return them. I ask for another code so I can return them, they send me another code. I get them sent and a day later I get the gift card, great I think.The next day or so I go online to use the gift card to purchase my 2 pairs of pants and it's not adding up. Gift card is $201 and pants are $256. I email them asking why? He says that there is a $5 processing fee (okay fine) and the original pants were 20% discount and now they arent? I ask him to ask a manager if they can give me the FULL AMOUNT of which I paid to exchange for a different size. No response given, nothing. I email them back that I will leave a bad review. What a terrible experience. I recommend no one purchase anything from this company in the future.

    • Initial Complaint

      Date:01/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pair of jeans in a larger size than needed and reordered 2 more in a smaller size. While I was waiting for the new order, I wore the larger size and started breaking out with a rash from the waistband. I processed a return exchange for t-shirts as there was no option for a return with refund. There was an issue with their exchange system and the order was canceled. They processed a new order that was charged to my credit card in the amount of $270.80 on 01/15/2025. When I called customer service it was extremely hard to hear "*****" due to an amazingly load key board that my husband could hear in another room. We went over and over about the reorder/exchange and I finally got her to say that I would receive a refund to my credit card for the $270.80 when they receive the return. I tracked the return using the *** label I got from Mott & Bow that I saved from the shipment and *** says there is address error. The address on the return label was BAJA FULFILLMENT *****************************************

      Customer Answer

      Date: 02/15/2025

      At this time, I have been contacted directly by **** & ********* regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here] They charged me for an exchange and it still hasn't been credited to my card. They said that they would credit 14 days after receiving the return, which they received January 21, 2025. I should have received the refund credit by February 10th, 2025, which would have been 14 business days after the return was received in the warehouse. Another email was sent February 15th, 2025 to request immediate credit processing.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** *******

      Customer Answer

      Date: 02/22/2025

      At this time, I have been contacted directly by **** & ********* regarding complaint ID ********, however my complaint has NOT been resolved because:

      My complaint is resolved.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 pairs of jeans from Mott & Bow on 12/13/2024. Order MB#******. Upon receipt of the jeans, none of the jeans fit correctly, specifically the rise of the jeans made everything too snug. When attempting to initiate a return for my entire order, I come to learn Mott & Bow's "return policy" is not one at all and is for store credit only - something I find highly deceptive and misleading. The fact you cannot try on the clothes prior to purchasing only makes this business practice all the more deceptive. I am not interested in a store credit. I am only interested in a full refund to my credit card, without some egregious processing fee as none of the clothes fit me and I am not interested in doing business with them again. Now I am out $605.26

      Customer Answer

      Date: 01/20/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding **** & Bow, **** has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** *******

    Mott & Bow, Inc. is NOT a BBB Accredited Business.

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