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Business Profile

Jeans

Mott & Bow, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jeans.

Complaints

This profile includes complaints for Mott & Bow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mott & Bow, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 pairs of jeans and 3 t shirts, all expensive, from Mott and Bow, an online only retailer who promises free shipping and easy returns. None of the items fit, and I expected to be able to return them for a refund to my credit card. In fact, they only offer exchanges, or refunds to a Mott and Bow gift card! This is not a refund, it is an exchange. And I will never use $361.37 in Mott and Bow credit, because I didn't like their products and they didn't fit me well. This seems like an outrageous misrepresentation and a ridiculous policy, especially from an online only retailer where you cannot try on before purchasing.

      Customer Answer

      Date: 05/06/2024

      Better Business Bureau:

      At this time, I have not been contacted by **** & Bow, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A pair of ***** were ordered & paid for using PayPal on 03.17.2024. They did not fit. I have been unable to request a refund online. Several calls have been made. The recorded response gives the business ************** to call back during normal business hours (or something similar). It doesn't matter what time the call is made. A voice mail was left on Friday, 04.05.2024 at ************ advising I was requesting a return on order #****** & unable to complete it online. There has been no ************* 30 day window for requesting a return is a week away. I would like a refund of $84.15, the cost of the Jeans. And a return shipping label would be nice.

      Customer Answer

      Date: 05/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by **** & Bow, Inc. regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mott and Bow advertises that it has a return policy. However, after receiving the products that I purchased, I was not happy with the quality. I attempted to return the products and was told that I am only allowed to return for a store credit.I would never have purchased jeans from an online retailer if I had understood that, in the event that I was not happy with my purchase, I could not get my money back.

      Customer Answer

      Date: 05/07/2024

      Better Business Bureau:

      At this time, I have not been contacted by **** & Bow, Inc. regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business uses false advertising for its clothing on ******** ads. I paid $100 for three t shirts that were the worst quality. I bought them because I read that I could return them if I was not satisfied. When I attempted to return them I was informed that I would receive a store credit. I do not want to buy anything else from this terrible store. I expect a full refund of my money. This company uses false advertising and fake return policies.

      Business Response

      Date: 04/09/2024

      Hi ****, 

      We understand that you are requesting a refund to your original payment method for order ******. Our return policy states that refunds are issued via store credit in the form of a **** & Bow Gift Card.

      Nevertheless, after speaking to you via email, we decided to make a one-time exception and process your refund back to your original payment method. This refund will be processed once we receive and review your return. 

      We look forward to receiving your return soon.

      Best,

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order ****** for four (4) pairs of jeans on 3/21/2024 with the intent of seeing which fit and returning the pairs that do not fit. I followed the same process that I did back in September 2023; however, this time Mott and Bow does not refund to the original form of payment and instead gives store credit which is not how they refunded in the past. I am now stuck paying $372 for the jeans that do not fit and am locked into using this store credit with Mott and Bow in the future. This is absurd and will be the last time I ever give this company money. I will also go out of my way to tell people about their deceptive return practice. Mott and Bow should process refunds to the original form of payment.

      Business Response

      Date: 04/09/2024

      Hi ***, 

      We understand that you are requesting a refund to your original payment method for order ******. Our return policy states that refunds are issued via store credit in the form of a **** & Bow Gift Card. 

      However, after carefully reviewing your request, weve decided to make a one-time exception as a token of our appreciation and process your return for a refund back to your credit card. Your refund has bee processed and will be reflected on your end shortly.

      We appreciate your business and look forward to serving you again in the future.

      Let us know if we can be of further assistance.

      Best,

      Customer Answer

      Date: 06/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:03/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered t-shirts from Mott & Bow and they did not fit as advertised. I returned them and received a gift card, less $5. I then ordered jeans and they also did not fit as advertised. They again want to charge me $5 to return them. For a company that states free shipping and returns, this is misleading and I would have never ordered from the company if they had said exchanges only on the site.

      Customer Answer

      Date: 04/04/2024

      Better Business Bureau:

      Regarding complaint ID ********, the merchant refunded my money. I find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is advertising having a return policy but they are being very deceptive by only offering store credit. The term Returns and exchanges implies you can get a refund on their products, but they only give you store credit, which is completely ridiculous. Im not the only person to file a complaint of this nature against this company. It was resolved for a prior customer already from this site, so I dont see why this cannot be handled the correct way. To charge over a hundred dollars for a pair of jeans and not have a return policy is completely unacceptable, especially for an online only retailer. This whole entire customer service experience has been a complete embarrassment. Ive never experienced such deceptive tactics from a retailer. I advise anyone reading this to not buy any of their products.

      Customer Answer

      Date: 03/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:02/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a t shirt from Mott & Bow. They state free shipping and returns. They in fact do not refund for the item but will only give me a gift card for another purchase from Mott & Bow. This is misleading and I would have never ordered a non- returnable on line if they had said exchanges only on the site.

      Business Response

      Date: 03/13/2024

      Hi BBB and ****,

      We understand that you are requesting a refund to your original payment method for order ******. Our return policy states that refunds are issued via store credit in the form of a **** & Bow Gift Card. 

      However, after carefully reviewing your request, weve decided to make a one-time exception as a token of our appreciation and process your return for a refund back to your credit card.

      Return instructions will be sent to your email shortly. Your refund will be processed once the return has been completed.

      We appreciate your business and look forward to serving you again in the ****************** us know if we can be of further assistance.

      Best,

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for jeans from *********** I'm hoping people read this review before making a purchase. They say that you can make a return or exchange. What they don't tell you is that the "return for a refund" is STORE CREDIT and not a refund. It doesn't say this anywhere so surprise, you find out when you want to actually make a return. I will say that my jeans from other much cheaper companies are of higher quality and that the left leg of these jeans was shorter than the right. So looks like they will not refund me and I unfortunately am stuck with low quality, uneven jeans unless i want to exchange or get store credit (which I do not). I believe this company is leading with false pretenses for "return for refund" policy on the website and advertised all over Instagram.

      Business Response

      Date: 03/06/2024

      ** *** *** **** 

      We understand that you are requesting a refund to your original payment method for order ******. Our return policy states that refunds are issued via store credit in the form of a **** & Bow Gift Card. 


      However, after carefully reviewing your request, weve decided to make a one-time exception as a token of our appreciation and process your return for a refund back to your credit card.

      Return instructions will be sent to your email shortly. Your refund will be processed once the return has been completed.

      We appreciate your business and look forward to serving you again in the ****************** us know if we can be of further assistance.

      Best,

    • Initial Complaint

      Date:01/30/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The brand patch (leather patch on the back of the jeans) became unstitched within less than 60 days of the purchase. The purchase was direct from the Mott & Bow website. It is a defect that Mott & Bow acknowledged via email should not have happened. I asked them to swap the jeans for another pair of jeans (same color, size, etc.). Instead, they said I could have a local tailor fix it for me and that they would give me a $40 coupon toward the purchase of another product. But that would mean I must spend $125 (+/-) out of pocket to "recoup" my losses.

      Customer Answer

      Date: 02/27/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding **** & **** **** has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *********************

    Mott & Bow, Inc. is NOT a BBB Accredited Business.

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