Complaints

This profile includes complaints for Effy Jewelry's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Effy Jewelry

  7 W 45th St New York, NY 10036-4905

  
• 

  Effy Jewelry

  390 Madison Ave Fl 22 New York, NY 10017-2514

  
• 

  Effy Jewelry

  7 W 45th St #1105 New York, NY 10036

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 26th of December 2023 I was on a Royal Carribbean Cruise to ******* and went to the Effy Showroom as suggested by the cruise sales people in the ****** Port. I purchased a diamond necklace with a lot of hesitation but succumbed to pressure; the price was $5900. My friend also bought for $3500. However, I verified with the manager there if I will be able to return it if I change my mind. He said yes, within 30 days of purchase. After I returned to the US on the 29th, I checked with friends and both of us decided to return the jewelry we bought because we didn't think it was worth that price. On the 31st of December, I sent an email to ********************* expressing my intention to return the necklace, attached the receipts and enquired about their process. I also specified that on the 5th day of purchase I wanted to return it and did not want them to delay until it became too late. Initially there was a response from someone called **** asking about the receipt, because I had attached both mine and my friend's receipts. I explained both of us wanted to return and clarified which one was mine. after that, there has been no response from them. we have been sending mail after mail every day but they have not responded at all. This is total breach of contract, both oral and written. If the manager in their ******* store had mentioned that we cannot return it, I would have turned down the purchase right there. Also in their receipt it is clearly written that they will accept returns within 30 days provided it is in the same condition. After that, I have been looking at their reviews and realized we have been really scammed and this is what they do on a regular basis!

  Business Response

  Date: 01/18/2024

  Thank you for taking my call this morning and I am so pleased that we can come to a resolution.  I look forward to working with you again in the future.

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have sent follow up questions on how to send the items. Also the issue will be deemed resolved only when we get our refunds/credits.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were on the Christmas cruise December ***** on the Holland ******************** ship. I purchased a set of earrings and a necklace onboard from Effy for the agreed upon price of $3000 ($1250 earrings $1750 necklace). My friend also purchased earrings and a necklace for $8300. I wore the necklace out of the store and was to pick up the earrings the next day after some work was done on them. They werent ready the next day and so I picked them up the day after, when I arrived at the store I was told that they should have charged me $2300 for the necklace, I told them that was more than I was willing to spend and handed the necklace back to the manager. My friend was extremely upset with what occurred and returned her necklace and earrings at the same time. The manager then took us into the back room and called her boss in ** and then said that they would honor the agreed upon original price. I kept the necklace and my friend asked the. To put ***** backs on her yellow diamond earrings which they agreed to do. The next day she picked up her earrings only to find that the stones had been switched at which time she returned her jewelry. Her account was credited and then **** charged $10670 onto my account with no explanation as well as a $7200 credit leaving a charge of $3470 with zero explanation as to why I was charged for my friends purchase. They have not responded to any of our requests for contact. Nor has the cruise line.

  Business Response

  Date: 01/04/2024

  Thank you for taking my call today, it was a pleasure speaking with you.  I am so pleased we could resolve all of the issues and we look forward to assisting you again in the future.

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  while **** has verbally stated that they will reimburse the incorrect charge, theyve advised that it will ***********-8 weeks for reimbursement. I cannot **** this matter as resolved until reimbursement is received.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this bracelet on 6/3/22 on a cruise ship spent $3500 back in August of 2023 on a trip to Ny I took the bracelet to Effy as an ******* was missing. I got the Bracelet mailed back to me in October 2023. 12/23 the same ******* fell out of the bracelet. Back in August I also dropped off a ring that has *******s also purchased on a cruise ship currently back in Effy being fixed. Same ******* also came out. At this point I am not able to wear these items I spend over $5000 for. I am currently calling and email customer service for **** asking for a return shipping label for the bracelet. I reached out to let them know I never received the label and then received an email closing my case. I wrote again 3 times since asking for a label and no one has responded. As for my ring it is still at Effy they are having issues getting the current ******* thats needed. I am very frustrated having to send my items back and forth. Several years ago a ring and bracelet purchased for our anniversary by my husband has ******* issues and the package was stolen by someone in the shipping process. I did get my money as it had insurance but the sentimental value meant more. I fear this happening with all this back and forth. In August we actually flew to NY to give them directly to ****.

  Business Response

  Date: 01/02/2024

  Thank you for taking my call today.  I am pleased that we could sort out the issue of the Mailing Label and having it sent directly to you.  We look forward to assisting you!

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring and earrings of Princess ****** line through the Effy Jewelry store. I was charged $2028 on 8/19. There was multiple defects with the ring. When it was sized, the ring was returned to me with scratches. They polished the scratches which resulted in a prong being damaged and a diamond falling out within a couple hours of being returned to me. This was all within a matter of days.I found a sale on the Effy website and so my sales person ***** agreed to adjust the cost down to $1900. **** never refunded my account for $128 despite multiple phone calls and emails. I have both receipts.On 8/19 my account was charged $2028 I received a temporary refund while disputing with my credit card for $2028 since the ring was shipped from ****** to NY and I was told it would be returned in 10 days. A few weeks later after I still hadn't received it, I filed a dispute. It took over a month for me to receive it. Since the ring was now in my possession, the credit card company recharged the $2028 on 10/4/2023. I then contact **** on 10/12 at which time, it was agreed to refund the $128 to my credit card.**** is now telling me again that I was credited $2028 and then charged $1900. I have confirmed with my credit card company princess ******** that this never happened. The total amount charged remains $2028.I have spoke with ******************************* through email and phone. OCT 12th via phone, she offered a refund of $128 to my credit card which still has not been refunded. It's been an additional 2 months since that phone call. She now says I was charged $1900 which is absolutely incorrect and that **** does not owe me anything

  Business Response

  Date: 12/29/2023

  *******, as per our phone conversation on 12/14/2023, we agreed to request the refund of $128.00 from the cruiseline.  Our Senior manager requested the details needed from you to do so and this request has been sent to PCL on 12/19/2023.  Turn around times for refunds from PCL typically take 2 billing cycles to appear on your account but rest assured the amount of $128.00 will be refunded.  

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In good faith and belief, I have purchased Effy jewelry based upon the guarantee/warranty that is offered by your company. I have purchased many EFFY rings and bracelets and am very disappointed and extremely dissatisfied actually I am shocked and appalled to see that this is not true, you do not stand behind your policy.This ring was rarely worn maybe 10 times at maximum and when it was it was on my left hand , I am a right-handed person.I found it highly offensive that I did not receive any courtesy from your firm or any type of documentation to support the decision other than a phone call from Macys jewelry **** to advise me the ring was sent back unrepaired to come and get it that Effy would not repair and I was then told as a special one-time offer I could purchase same ring for 1300 or thereabouts. When I asked to see the rejection letter you sent to Macys the lovely salesperson informed me they were not permitted to however the decision was sent by ********. This is ludicrous, I am 64 years of age and have been wearing diamond jewelry since my 20s and NEVER EVER have I seen a piece of fine Jewelry crumble the way yours did.I would appreciate the courtesy of a reply.

  Business Response

  Date: 12/22/2023

  At EFFY, we proudly uphold our limited lifetime warranty,and we made sure to transparently communicate to the customer that the required repair for her ring falls outside the coverage outlined in our warranty. Our warranty explicitly states that we are unable to repair pieces exhibiting damage resulting from heavy wear and tear, physical, and accidental abuseconditions that were evident in her ring.
  
  Our master jeweler conducted a thorough examination of the ring in question and identified multiple cracks along with the presence of debris. This assessment confirmed that the issues were not attributed to a manufacturing defect. Given the circumstances that render the piece unrepairable, we extended a special offer to the customer for a replacement.
  
  We appreciate the customer's understanding and value the opportunity to provide a resolution. If there are any further details or inquiries, please do not hesitate to contact us.

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Effy never communicated with me and I have not been sent a report of their findings.   I am requesting they reply with the complete report of  findings along with photos to support this decision.

  [Your Answer Here]

   Effy never communicated with me and I have not been sent a report of their findings.   I am requesting they reply with the complete report of  findings along with photos to support this decision. The ring was defective and here was no way there was excessive wear and tear ** the ring was worn on the left hand non- dominant and was only worn a handful of times . **** does not stand behind their warranty.  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 01/18/2024

  
  Our master jeweler conveyed verbally to our repair team following a comprehensive assessment. The findings indicated that the ring contained debris and the crossover bars were cracked. This was deemed not a manufacturing defect as mentioned previously, the extensive wear and tear, along with physical and accidental abuse, fall outside the coverage.  It's important to note that we, as the vendor,do not directly engage with customers; our interactions are primarily with our retail partners, such as ****** in this case. On 9/29, our customer service team emailed ****** detailing these findings and requested confirmation from the customer. ****** reached out to the customer, who declined to proceed with a special order and the store communicated this to us on 10/5. The ring was invoiced and dispatched directly to ****** for customer pickup. Despite our best efforts to assist the customer, the ring was deemed not a manufacturing defect and non-repairable for the reasons mentioned earlier.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impossible to get $6700.00 refund. Three month, run around between Effy and Holland America . Jewelry was returned with in 30 days my fed ex. Acknowledging by effy received jewelry and emails stating credit is on its way, via Holland America. Holland America never received the refund request, they claim. Have a active investigation at Holland. Same run around with ******* and ****, blaming each other, when they choose to answer phones. Amex dispute department has gotten the same run around also for 60 plus days.

  Business Response

  Date: 10/24/2023

  We do understand the frustration in waiting on your refund.  It is a lengthy process and we make every effort to manage our guest's expectations concerning refunds.  As per our conversation, the refund is in processing and should be complete shortly.  Bear in mind the refunds are processed by the Cruise Line itself.  Thank you.

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The return policy does not state when ever possibly or never refund. Does not state any days, states 30 days. The receipt from the Cruise jewelry store has no return policy printed on it as stated by ****. Attached, you will see a copy of the receipt, front and back, and the return policy flyer given at the time of purchase.
  The cruise line claims that no Return request has ever been received by them. I have made one call per day for 45 days. Im still missing $6700, but I paid my AMEX card in August. For this purchase in July, July 11th.  I doubt thered be much jewelry sold on any of these cruise ships, if buyers knew that they would have to fight to get their money back on a return.   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This complaint has not been resolved. This company still owes me $6700, and I have filed a lawsuit against them in the city and county of San Diego California. This complaint should not be closed. Buyers need to be notified about who they are dealing with and how scandalous they are.   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********  
  
  
  
   
  

  Business Response

  Date: 01/02/2024

  Thank you for taking my call today.  As per our conversation, Effy requested a refund in July in the amount of $6700.00.  A chargeback/dispute was initiated on 10/27 and the amount of $6700.00 was placed back to the Credit Card account.  At that point, the refund request was no longer processed as the money was issued back to the credit card account.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an RMA repair for my EFFY jewlery however i notice on the label it has my old residential address i tried contacting the company twice with no recourse. I am just trying to change the label to show my current address so that my jewelry repair is not lost and sent to the wrong place. RMA ***********

  Business Response

  Date: 09/19/2023

  Thank you for your feedback.  I see that one of our guest care agents has already responded to you and provided the correct shipping label.  Thank you again and we look forward to assisting you.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/03/2023 I purchased rings for my husband and I from Effy Jewelers in ****** while in ******. I later exchanged my in August of 2023 for a new one, my first ring wall hallmarked 14k gold but my husbands rings did not have a hallmark. I had my husband return his ********** but was told they do not hallmark center rings. I hold them responsible because they say that there rings are made in ********, if that is true, ***************** require gold metal alloyed jewelry to be hallmark stamped for its purity. If the rings were made in India or ***** that shouldnt be a reason not to hallmark stamp my rings. We also didnt get an updated appraisal from Effy for the exchanged womans ring. The rings in question are receipt numbers ********* and *********. If **** can will not hallmark both rings I would like to send them back for a full refund. Thank you,*********************

  Business Response

  Date: 09/19/2023

  Thank you for your recent purchases.  Upon reviewing your sales receipts we see that the rings your purchased were sized.  In some cases, when rings are sized, the stamp can be polished out.  We guarantee the items sold to you are in fact 14K and will provide appraisals stating the same.  Kindly reach out to us directly at ************************************* and our guest care agents will assist you.  We will be more than happy to accommodate your wishes.

  Customer Answer

  Date: 10/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* a cruise on th Holland America, Nieuw Amsterdam, January 27-February 3, 2023 EFFY'S manager *****, approached my fianc and sold him jewelrys. My account number is **********. They absorb over $400,000.00 from his savings account, $89,000.00 from his checking account, $280,848.95 with **** of America and charged $903,377.65 on his jetBlue credit card, which I cannot understand because his line of credit with JetBlue Master Card is only $13,000.00. My fianc suffered a second stroke on December 11, 2022 he had a Thrombectomy and has to rely on a wheel chair to get around. His memory is not the same anymore as he cannot remember and forgets a lot. I feel that they took advantage of him due to his disability and or scammed him into making all of these purchases. They sold him jewelry on February 1, 2, 3 and 4th. I can't understand how he made a purchase on February 4th, when we disembarked on February 3rd. On February 21, 2023, I returned $619,925.00 in jewelry to Ralphie at EFFY'S corporate on *********. *******, stated that it will take about to months to receive a refund. Then I needed some adjustments on some jewelry and turned them over to Ralphie. I have called him on numerous occasions and emailing him so I can pick up my repairs but to no avail. Finally, I was able to get someone by the name of ****** and she stated that she cannot release my repairs due to a dispute which I put in with JetBlue. ****'S keeps giving us the run around by giving us different numbers to call. Yet, no one is answering our calls or emails. Your help in this matter will be greatly appreciate.

  Business Response

  Date: 08/28/2023

  As you have disputed the entire amount of purchases made on your credit card during the cruise the items are ineligible for refund as the dispute has been granted in your favor.  The cruise line has made several attempts to reach you regarding this dispute and have been unable to reach you.

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   EFFY has not made any attempts to contact me at all. I am the one thats been calling them and all I get is different numbers to call and then I get voicemail which I do leave messages but no one is responding nor calling me back.  I have even call ********************* supervisor account receivable at ************ and all I get is a voicemail which Im still waiting for a response from him.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 10/24/2023

  The merchandise cannot be refunded as the entire amount of charges for the jewelry has been disputed and NO money was collected for the transaction as Per our partners on the Cruise Line.  No refund is due at this time.   

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2023 I purchased an Effy D'oro 14 karat yellow gold diamond ring with **** Tw Round Diamond HI Color - I1 Clarity for the price of $3125. I noticed the ring in ads from ****** on ********* The prices vary with the ads from as low as $1653 to $2764.50, depending on the percent of discount. **** is telling me the ring is out of stock so they will not offer any price adjustment. Even today I see the ad. It is the very grainy phone image I included. I feel not only that I paid more than I should have, but that I am being lied to by ****.

  Business Response

  Date: 07/21/2023

  Thank you for reaching out.  **** offers a 30 day price match guarantee and as your item was purchased in March, it is well beyond the 30 day policy.

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  That was all they needed to say when I first contacted them.  Instead they said the item was out of stock so there would be no compensation for the difference in the price.  Effy lied to me. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 08/16/2023

  As stated previously, price matches must be requested within 30 days of purchase.  This item is ineligible for a price match.

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Effy can keep repeating their 30-day policy as often as they like but I will not accept the fact that they lied to me when I first initiated the request for a price match.  I have shared the original email message where the cause for no reimbursement was due to the piece being out of stock, not the 30-day policy.  That is lying. Lying is not good business.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************