ComplaintsforTiffany & Co.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On December 2nd, my now fianc went to the Tiffanys and ** in *****, ** to purchase an engagement ring for me. He purchased the ring on that date but was informed that it would not be available for pick up for another 2 weeks or so. He was NOT informed of the 30 day ring resize policy that Tiffanys has in place. He was informed that he would have a full 12 months (full calendar year) to resize the ring for free. Later that month on December 21st, he went to pick up the ring and was informed by the employee that he would have 30 days to come back in for a free resize of the ring he purchased earlier that month. There was no clarification offered with the differing ring resizing timeframes. We visited the store today, January 16, for the ring resize only to be told that we missed the 30 day window and would need to pay nearly $300 for the ring to be resized. This is NOT what we were told when the ring was purchased OR picked up. These policies should be explicitly explained to customers (ESPECIALLY new customers like us!). We are EXTREMELY upset with the miscommunication and blatant false advertising. I urge the BBB to look into this false advertising and have Tiffany and ** made adjustments accordingly.

  Business response

  02/14/2023

  Dear BBB,

  Looking into the matter further, there seemed to be a miscommunication; however, it was determined that the client was not charged for the resizing.

  Sincerely,

  *******************************

   

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 18inch Enamel Blue chain from ***************************** after normal wear the color started to vade part of my chain is blue some part are now silver. I took the chain back to Tiffanys to have it service, after sending it out it was returned the same way, I was then told that the chain could not be re-enameled, I then asked for a replacement due to the fact the chain was more than the others because of the enamel finishing, I was then told it was discontinued & it was nothing they could do. As a loyal customer to *********************** that was a slap in the face! I will never recommend them moving forward.

  Business response

  01/16/2023

  Dear BBB,

  The store has reached out to the client regarding her concerns. Care information was shared with the client; however, because the piece is discontinued, it cannot be replaced. She was offered as a one-time exception to exchange her necklace for a sterling silver chain instead which she stated she will consider and let the store know what she decides.

  Sincerely,

  *******************************

  Customer response

  01/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a necklace for my wife to the tune of $500 and my wife is an accountant and she is 55 years of age and not very active at all. And she did not even have the necklace 90 days when it just fell completely apart off her neck and luckily she was at home when it happened so that she was able to find all the pieces and I was able to help her retrieve all the pieces to it. When we returned it to the store we were told WE would have to pay THEM $60 to repair THEIR cheap faulty jewelry I have never been so mistreated not to mention when I first went in the store I was treated as if I couldnt afford to be shopping in there in the first place because I was ******* ********. I paid 500 for the necklace 200 for the bracelet for my wife for her 55 birthday trying to make it special only to have her treated like sh## when we had to go in the store to exchange it for a smaller size .. ..the guy acted as if we had stolen it .. blue box nightmare.. I will never ever shop at Tiffanys again!

  Business response

  01/13/2023

  Dear BBB,

  A store manager reached out to the client on January 12th, 2023 leaving a voicemail. She was invited to call the store back if she had additional questions as this issue was already addressed with the client November 2022.

  Sincerely,

  *******************************

  Customer response

  01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolvedBecause again Here]it saddens me at the fact that I not only told you I spent approximately $700  and was not only racially profiled in your store first off but then sold some faulty jewelry and forced to pay $60 to repair it and all I asked in return was for you to make good on your quality but not at my cost. And I couldnt even get that. Tiffany&Co has left not only a racist stain but a quality stain that could have been simply fixed with an apology an fixing their own 500 jewelry that broke in less then 90 days and teaching their employees how not to racially profile their ******* ******** customers when they come into their shops Because I for one will never be back nor buy any Tiffany Co product and I will let my friends and family and co workers know the same. At the end of the day what really was $60 and an apology to a multi Billion dollar corporation?

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer response

  01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   The business left a voicemail still refusing to budge on the matter so there was absolutely no reason for me to waste my time with a return phone call as he was completely clear on his stance on the matter as am I. Tiffany& *** was Racially profiling me at that location and sold me less quality jewelry that I had to pay to repair which was $500 less than 90 days old at my cost to repair. I will never shop with this company again. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  01/23/2023

  Dear BBB,

  Our stance on the charges remains the same, please contact the store if you have additional concerns so they can be addressed appropriately.

  Sincerely,

  *******************************

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2 bracelets in ****** July 4 weekend. They had to enlarge the size. Told me it will be completed within 30 days. I forgot about the items. After the 30 days I did not need them anymore. They sent me an email end of October/November stating that the items were ready for pick up but if I did not respond within 30 day the purchase would be canceled. Since I no longer wanted the items I did not respond to the email so it could be cancelled. They charged my credit card at the end of December when I did not pick up the items. The email said it would be cancelled and they took over the 30 days I was supposed to have my items. It took them almost 4 months. I would not have ordered something that would take that long. The items were out of style by then. I filed a complaint with my credit card

  Customer response

  01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a gift card 10 years ago. Went to use that gift card today and Tiffany's told me there was a zero balance. Tiffany has records of who used the transaction, but would not provide me with that detail. The card was not used by me. Tiffany rep said sometimes card numbers can be re-used. This is could have happened. Tiffany would not allow me to speak to their fraud department. I am requesting that Tiffany reimburse me for the $250 gift card. I spoke with **** in credit services. Rep would not provide employee number.

  Business response

  01/12/2023

  Dear BBB,

  We sincerely apologize for the delayed response. Please see the timeline of events below regarding the client's inquiry.

  Client called on December 30,2022 to inquire about the balance of an Electronic Gift Card.

  
  Credit representative informed client that there was no balance left of the specific gift card.

  
  Client inquired about the transaction that the Gift Card was used. The information on the transaction did not match the inquirer. Advised client that Tiffany & ** would not be permitted to release the purchaser information on the transaction. Advised the client that if he felt the Gift Card information was stolen, he should contact law enforcement and file a police report as per standard protocol.  

  
  The department that the client contacted was the correct department to access information. The **************** does not handle these kinds of inquiries.

  Sincerely,

  *******************************

  Customer response

  02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did not sure the gift card. it is still in my possession. Tiffany could not provide me any details as to when the card was used and who made the purchase. I believe they should provide me with the purchaser so I have visibility to who used my gift card. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My parents bought me a gold tiffany necklace last Christmas and now less than a year later, the chain broke while I was wearing it, it looked like one of the loops in the chain opened slightly allowing it to detach from the loop next to it. It was one of my favorite pieces of jewelry from Tiffany and I was so upset to see it break. I was able to find the bean pendant that fell off and brought both the chain and the pendant into the store to be repaired. It seems like a very easy straight forward fix as you would only need a small pair of pliers and a magnifying glass to put it back together but they wanted to charge me over $100 to have it fixed. You'd think that Tiffany jewelry would be high quality as to not break out of no where and that they would accommodate a simple fix for free especially since it is less than a year old. Really disappointed.

  Business response

  12/28/2022

  Dear BBB,

  I connected with the client and offered to do a one-time courtesy no charge repair. The client will get in touch with us after the holidays once she drops the necklace off at one of our stores.

  SIncerely,

  *******************************

  Customer response

  01/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  
  
  I am very satisfied with the costumer service I received from T&C. The assistant manager *** was kind enough to personally call me and was very flexible in helping me out. 
  
  
  Thank you,
  
  *******************;
  

  
  

  
  
   
  

  
  

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********* I didnt receive this package and I called Tiffany cs and was told they opened investigation with ****** It wasnt as I called ***** said there was no investigation opened. There is no photo proof of delivery. I need this item for a gift Id like refund to be issued as this is a holiday gift

  Business response

  12/28/2022

  Dear BBB,

  After further review, the client was refunded on December 21st. The client was informed it could take 3-5 business days for the refund to reflect on her account.

  Sincerely,

  *******************************

• Initial Complaint

  12/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 6th, 2022, I purchased a wedding band 18W * *WO MD ring in ****** which costed me $2100 plus tax. Just a few months later, the * started to detach around the band. I thought Tiffany stands for quality as thats the reason for choosing the brand. *his is truly disappointed. I refuse store credit and any repair on the band. My order # is *********. A picture of the damaged band is attached.

  Business response

  12/28/2022

  Dear BBB,

  Upon review, on July 6, 2022, the store issued the client an exchange. Based on the client's concerns the store will be reaching out to the client to offer a full refund.

  Sincerely,

  *******************************

  Customer response

  01/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

  Customer response

  06/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NO* been resolved because:

  Hi ********,

  
  I'm reaching out to provide an update regarding my previous complaint #******** that against Tiffany & *** in ******* **.

  
  On July 6th, 2022, I and my husband purchased a pair of wedding bands (18W * *WO MD ring and 18W * *WO DI *** ring) just to be matched and that was our favorite band when we visited Tiffany ******* in **. Just a few months later, the * started to detach around the band. I filed the complaint on BBB right after and my husband received the replaced band. However, we found the "*" on the replaced band that we received on 12/30/2022 began to detach around the band in June 2023, just like the first band that we bought in July 2022. I first followed up with the manager named ****** for this issue but she never got back to me. My desired settlement is refund for both of the wedding bands. My original order # is *********. My second order # is ********* when the store manger ordered the replaced band for us. *he pictures of the damaged band are attached along with the updated receipt.

  
  Please let me know if you need additional information. *hank you in advance for your review.

  
  Best,

  ****

   

   

  In order for the BBB to appropriately process your response, you MUS* answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

  Business response

  07/05/2023

  Dear BBB,

  The store reached out to the client last week with a resolution that would suffice, however, the client responded that she is out of the country until December.

  Sincerely,

  **********************

• Initial Complaint

  12/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The following has occurred through the time span of about a year, year and a half. I purchased a bracelet from Tiffany's using a gift card I was given in 2021. The bracelet broke. I returned it to Tiffany's, paid the $80+ to have it repaired and received it back from Tiffanys.I wore the bracelet it again, and it broke again, in the same place it broke the first time. I called Tiffany's, they told me to return it and they would look at it. After looking at the bracelet for the 2nd time in repairs, I was told I would receive a gift card refund and that they would keep the bracelet.They returned the bracelet, still broken. I called Tiffany's who then sent me a return label to send the broken bracelet back to repairs, I was told that upon receipt they would issue me a gift card refund. I sent the bracelet back and it was received by Tiffanys on November 7 2022. I waited a month and called to check back to see where the gift card was and I was told that Tiffanys changed their mind, they won't issue me a refund in the form of a gift card, they will fix and return the bracelet. I have been spent a great deal of time on the phone with various people in an attempt to hold Tiffany's to their word that they would send me the refund, as of today, December 9, 2022, I have only been put on hold, I have left voice messages and am continually put off with no resolution.

  Customer response

  12/12/2022

  Better Business Bureau:
  
  Tiffany's called me on Saturday and have finally resolved this matter to my satisfaction. 

  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ORDER SERVICE NUMBER ON MY TIFFANY RECIETS #****** COST WAS $500 XL Tiffany Bracelet XL Charm.I turned my jewerly in at store in ******* LOCATION *** *********** TO BE CLEANED 5 PIECES.TIFFANY TAKE PICTURES OF ALL JEWERLY BEFORE THEY TAKE JEWERLY FOR SERVICE.I PUT JEWERLY IN LIKE NOVEMBER 7,2022 MY GRANDMOTHER BIRTHDAY WAS ON THANKGIVING.SO A WHOLE MONTH WENT BY NO ONE CALLED ME ABOUT THE JEWERLY.LADY NAMED ******* ***** ME AND SAID ****** ****** IN THE RECIEVING DEPARTMENT IN ******** WILL SEND ME A NEW BRACLETE BECAUSE THEY LOSTED THE BRACELET.THEY WERE GOING DO WHAT EVER THEY COULD TO GET ME ANOTHER ONE.I TALKED TO ****** SHE TOLD ME THEY LOSTED ONE OF MY BRACELETS THEY NO LONGER MAKE THE BRACELET ANY MORE.BUT THEY COULD GIVE ME A NEW ONE JUST LIKE IT.THEY SENT ME A BRACLET TO ******* AND THE BRACELET WAS OLD AND WORN, IT WAS NOT NEW LIKE THE BRACELET I GAVE TO THEM. I HAVE MY PICTUES AND MY RECIETS FROM 1ST DAY I PURCHASED IT.I FEEL LIKE SOMEONE FROM THE COMPANY STOLE IT .THEY NEW THAT IT WAS RARE PIECE THEY DONT MAKE IT ANY LONGER AND THEY SENT ME A USED PIECE OF JEWERLY.I HAVE THE PICTURES I AM ******* SET THE COMMUNICATION WAS VERY POOR. I AM GOING BACK AND FORTH WITH THIS RECIEVING MANAGER ABOUT MY JEWERLY THIS ****** HAS NOT BEEN RESOLVED THIS JEWERLY WAS WORN AND OLD I NEED MY MONEY BACK OR ME A NEW BRACLET TIFFANY IS NOT CHEAP BRACLET IS $500 AND CHARM IS $500 THATS $1,000 THIS IS NOT RIGHT I SENT ****** THE PICTURES OF THE BRACLET RIGHT AWAY IN THE ***** OF THE ***** AND THE BACK SCRATCHES ALL OVER IT.MY GRANDMOTHER BRACLET WAS NEVER WORN I SENT IT TO BE CLEANED.****** SENT ME USED BRACLET AND SAID IT WAS NEW AND IT WAS NOT.SO I AM RETURNNING THIS BRACLET BACK TO THE ******* STORE AT *************************** FRIDAY DECEMBER 7,2022.THEY HAVE ALOT OF COMPLAINTS I WANT THIS RESOLVED ASAP IT WAS WRONG I HAVE ALL MY PROOF.I WANT MY ORIGINAL PIECE BACK OR I WANT A NEW ONE.PLESE HELP ME.HOW CAN A MILLION DOLLAR COMPANY HAVE WORKERS TAKING FROM CLIENTS WHO SPEND GOOD MONEY WITH THEM THAT SEND THERE JEWERLY IN TO BE CLEANED THEY TAKE IT AND SEND YOU BACK OLD SCRATED UP JEWERLY.GRANDMOTHER ******* AND I WASNT BACK WHAT I GAVE THEM.I DID NOT GET THAT PLEASE HELP ME.

  Business response

  12/08/2022

  Dear BBB,

  The client was contacted by phone today and she will be visiting the store tomorrow to go over alternative options to resolve the situation.
  

  Sincerely,

  *******************************

  Customer response

  12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  I am waiting on the store to give me a new bracelet I Have not gotten it yet.Supposed to be at ******* store before Christmas. 
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩