Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tiffany & Co. has 124 locations, listed below.

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  Tiffany & Co.

  727 Fifth Avenue New York, NY 10022-2503

• 

  Tiffany & Co

  3401 Dufferin St North York, ON M6A 2T9

• 

  Tiffany & Company

  3720 Las Vegas Blvd S STE 101 Las Vegas, NV 89158-1604

• 

  Tiffany and Company

  The Mall at Short Hills 1200 Morris Turnpike Short Hills, NJ 07078

• 

  Tiffany and Co

  3624 Galleria Minneapolis, MN 55435-4220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tiffany & Co.,Im following up regarding a long-running issue that has become increasingly unacceptable. My original order, #*********, was confirmed lost by ****** After some delay, I did receive a gift card from Tiffany & Co. as a resolution, which I appreciate.I used that gift card to place a new order (#*********), which has now led to a second wave of problems. I ordered a size XXL, but received a size Large (clearly marked on the packing slip). I contacted your representative *****, who assisted with an exchange. I then received a size XXL, which turned out to be too largeso I requested a size XL instead. ***** confirmed this and sent a return label **** Tracking #******************). The package was successfully delivered on Wednesday, April 2 at 9:23 A.M., signed by ****** at your ******* of today, April 13, I have yet to receive the correct size XL replacement. Additionally, ***** had promised a complimentary gift weeks ago as a courtesy, which also has not arrived.While ***** was helpful in the beginning, her communication has become slow and inconsistent. Ive been repeatedly given inaccurate information regarding shipping estimates and the status of my *********** this point, I am requesting the following:Immediate shipment of the correct size XL replacement Delivery of the previously promised gift A formal explanation and apology for the delays and misinformation If this is not resolved within 3 business days, I will be filing a complaint with the Better Business Bureau and exploring further options for escalation.I hope Tiffany & Co. will take swift action to correct these continued service failures.I AM REQUESTING A HIGHER CONTACT THEN ***** AS HER RELIABILITY/ PROFESSIONALISM (LACK OF) HAS BEEN UNACCEPTABLE.Sincerely,****** ***** ************ / ********************

  Business Response

  Date: 04/16/2025

  Dear BBB,

  After the initial interaction, a resolution was initially provided to the client. A new piece was then purchased and the client advised it was the wrong size. We advised the client how to return the item. Once the package was received and inspected by our ******************* it was determined that the merchandise was not sent back to us. Based on these extenuating circumstances this matter is being escalated to our fraud and legal department for additional review.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband talked to Tiffany on the phone and bought a $13000 ring for my birthday. He was asked to wire the money and was told the product will be shipped as soon as they receive funds. A few days later he received an email stating that someone else bought the ring. They offered to get same ring in a few months ( not acceptable). He had to contact them and ask for money back. They received money March 17th . As of March 28th we did not receive a refund. There were no formal apology of any kind. Several times we were told a manager will contact us. It never happened. Very sad. My 55 th birthday is ******* , we are going on a special cruise and I wanted to wear the ring that I dreamed of having for 5 years and finally got except no ring and no money returned.

  Business Response

  Date: 04/08/2025

  Dear BBB,

  After researching the matter, the client was contacted with a sincere apology and our team worked with the client to return the funds. As of April 7th, the matter has been fully resolved and the client is in receipt of the returned funds.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ********** ******* * ***** ******************************** 02/20/2025 Formal Notice of Unresolved Order Issue Order #********* Dear *****,I am writing to formally address the unresolved issue regarding my order, #*********. Despite your efforts to assist me, this matter remains unresolved and has now escalated due to the mishandling of my delivery.The order in question was marked as delivered and allegedly signed for. However, the signature provided to ***** was not mine, and I have been given proof that the signature on file does not match my own. This constitutes an illegal misrepresentation of receipt, yet no effective action has been taken on Tiffany & Co.s behalf to rectify the ************ your instruction, I repurchased the same item due to the time-sensitive nature of this issue. This second purchase amounted to $1,633.50, including $133.50 in sales tax for a product priced at $1,500. I proceeded with this purchase in good faith, expecting Tiffany & Co. to resolve the original issue promptly. Unfortunately, this has left me with further financial damages without any resolution regarding my initial missing order.I am now formally requesting immediate action to deliver the item I originally purchased under Product ID ******** associated with Order #*********. If this matter is not resolved promptly, I will pursue legal remedies for breach of contract and financial damages, including all associated legal costs, with the assistance of my attorneys at *********************************This letter serves as a final opportunity to resolve this issue amicably before legal proceedings are initiated. I expect a resolution within 10 business days from the date of this letter.Sincerely,****** ***** Ive been dealing with ur supervisor team lead *****. Who has been quite rude and not helpful in this matter and caused me further distress. All I want is the item I paid for!!!! She made false promises to resolve order aftr repurchase.

  Business Response

  Date: 04/08/2025

  Dear BBB,

  We sincerely apologize for the delay in responding. After researching the matter further with the carrier and filing a claim, a resolution was issued to the client in the form of a merchandise credit. The client has already received the merchandise credit and used it to shop with us again. This matter is considered resolved.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited store after a family cruise 12/21/2024 ... I walked in was not greeted. I even walked to the front glass counter and greeted the worker. I then asked her if there was any sales or special offer that I had been seeing on social media. The worker response was "Sales !! while looking around like she saw a ghost. She was so rude and never smiled. I went in as a ******* ******** with travel clothes on so I feel as though I was discriminated against. I walked out the store not wanting to look in the mall at all. I waited till the following week to call the store to talk to a manager and the guy I spoke with told me I would receive a call within 2 days and still nothing. I am discussed and will never purchase anything anywhere I'm not wanted.

  Business Response

  Date: 03/24/2025

  Dear BBB,

  We are sorry to hear about your experience. Which Tiffany  & Co. store location did the client visit?

  Sincerely,

  ********* *.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a Tiffany clock that had been gifted to us. The clock works fine. After many years, a couple of minor things needed to be replaced, principally the dial to adjust the clock hands and the pin to activate the alarm. ********************** does not want to replace these minor pieces. Instead, they keep insisting that I need to replace the entire clock movement, WHICH IS OTHERWISE FULLY FUNCTIONAL AND KEEPS ACCURATE TIME! Coincidentally, they want to charge an exorbitant price to replace a movement that works just fine. I have told them repeatedly that I am not interested in replacing a movement which works just fine. I have also told them to charge me for the two small components that I need to have for this clock to be fully functional and I will do the repair myself. (Does not require a skilled clockmaker). They keep trying to upsell me to replace a mechanism that works fine. The staff at Tiffany and Co. have been completely difficult and dishonest throughout my entire dealings with them.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Tiffany & Co. regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****
  

  Business Response

  Date: 03/24/2025

  Dear BBB,

  When the clock was in the *************** it was thoroughly reviewed. The time setting k*** was broken off the movement, the alarm setting k*** was heavily worn, and also broken off the movement. We are unable to replace the components due to the movement damage, and the movement is attached to the setting k**** The only way to bring the clock back to working order is to replace the movement.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ring was purchased from Tiffanys (number of ring is ********) and I have had nothing but issues with the ring it is obviously defective. I was even told by employee that the ring is no longer sold possibly because it had issues. the ring continues to bend in and become misshapen we have already paid a lot of money to have ring reshaped and it did it again. I am a stay at home mom and I wear another ring on same finger as that ring and my other ring hasn't had any issues with it. I would like to either trade ring in for a ring that isn't defective or have it fixed with no charge to me as it is a defective product and we have already paid a considerable amount to fix it.

  Customer Answer

  Date: 02/16/2025

  At this time, I have been contacted directly by Tiffany & Co. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I have already paid them to totally remake the ring just over a year ago im a stay at home mom of 2 little ones I dont do anything crazy I have another wedding band I wear on same finger and that one is totally fine not warped and bent multiple times. I believe this is a defective ring and they have discontinued selling this ring and employee told me this could have been why a design flaw. I dont want to have to continue to spend $1000 a year on a ring that is defective 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** ********

  Business Response

  Date: 03/10/2025

  Dear BBB,

  The client communicated with our ************************** who had the ring further reviewed and the repair charges are applicable. The client was informed of this and she chose to cancel the order. If the client is inquiring about an upgrade, she would need to contact a Client Advisor at her local Tiffany store location to discuss that option.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 08, 2024, I purchased a necklace from Tiffany online with the order number #*********. I have never received the necklace, my apartment leasing manager has camera footage proving this. The package was either stolen or never delivered. I have reported this incidence to the police with the case number: *********. However, as I promptly discuss this matter with Tiffany for a resolution. The customer service kept pushing me back with absurd reasons and refused to resolve.

  Business Response

  Date: 01/16/2025

  Dear BBB,

  After further research, we fulfilled the client's order, shipped it to the correct address and it was signed for. Unfortunately, there is nothing more we can do on our end.

  SIncerely,

  ********* *.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The signature is not my name and I never get the product. I also attached a policy report for this. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ****
  
  
  
  
   
  

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Hi,
  
   Tiffany & *** directly refunded me the money I paid for the necklace that I never received. My complaint was assigned ID ********. 
  
  Best wishes,
  ****
  
  
  
   
  
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a necklace from a Tiffany's location in June, the necklace clasp broke in September. I took it back to the store that I purchased it from and they said it would be a few weeks to repair and cost an additonal amount after already for the necklace not even 3 months before. I reached out to customer support to inquire about why it would cost me an additonal amount when it was recently purchased. They ended up saying that it is cover under a warranty for a year and I should not be charged for the repair and that they can't help with the estimate/charge for the repair since it was already sent out. I have not paid for the repair yet but they are now holding the necklace since its repaired but I have not paid. This feels incredibly scummy.

  Business Response

  Date: 12/26/2024

  Dear BBB,

  Apologies for the delay in responding. We are sorry the client has encountered this situation. After review of the order, we will offer the client a refund for the service charge. A voicemail was left for the client to call back so we can offer the refund.

  Sincerely,

  ********* ******

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a vacation trip to *************, I purchased a necklace from the landmark Tiffany's store on October 26, 2024. When I showed my daughter, she pointed out that the heart had a ***** **** on it. A few days after my purchase when I returned home, I contacted Tiffany's about the defective necklace. I was told that since it was purchased at the landmark store, the associate who sold it to me would contact me with a resolution.Weeks later, several telephone calls later, several promises made and not fulfilled, I am still waiting for someone to contact me. It appears that delay is a tactic that is being used since the replacement window ends 30 days after purchase.I've read the other complaints and does appear that the level of customer service has significantly declined with this company.

  Business Response

  Date: 12/26/2024

  Dear BBB,

  Apologies for the late reply and sorry to hear about the situation the client encountered. After doing some research I see that the client was able to return the necklace for a refund.

  Sincerely,

  ********* ******

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tiffany & Co team,The decline of customer experience I recently encountered at the Tampa store # *** is alarming. The extent of the decline is appalling and goes against every core value of the beloved brand. Ive never been treated so terribly and disrespected by any retailer, let alone the brand famous for its finesse and class. I visited the store on June 6th to drop off two items for repairs. I was mistreated, however, let that go. I returned to the store on 8.24.24 to pick up both my items. Manager ******* retrieved my items, handed me my two pouches holding items and asked if I was ready to pay. I politely asked to box my items because the presentation always accommodated my repairs and polishing in the past. ******* laughed to my face with No, we never box repairs, only new purchases. When I questioned her, she raised her voice with That is a policy, we do not box repairs. If I box it for you, it may end up on ****** People sell the empty boxes on ***** and for that reason our policy does not allow us to give out boxes. After I asked to see the policy prohibiting ********* presentation for paying customers, she informed me that she will make a one-time exception for me. Visibly annoyed, ******* quickly & sloppy wrapped two boxes, and stuffed them in a tiny bag. ******* did not offer to clean/polish the jewelry I was wearing. I left the store heartbroken and in disbelief of the treatment I received. Dear Tiffany, What do other peoples actions on **** have to do with me? Insinuating that I requested to package my 2 repaired items so that I can sell 2 empty boxes is not only ridiculous but disrespectful and appalling. This experience is nothing short of a slap in the face. We have been loyal to the brand for almost 2 decades, purchased items and visited stores in the ** and abroad. I could never dream of such a terrible treatment. 1. Is that your policy regarding the packaging?2. Was standard of service violated by ******* and Hope?

  Business Response

  Date: 09/30/2024

  Dear BBB,

  We have addressed the clients concerns with a letter sent on September 6th after a lengthy conversation with one of our directors, in the conversation with the director and in the letter we explained our typical practice is not to return repaired merchandise in blue boxes at our store locations. We do not have a written policy to this effect to provide. Separately, we expressed our regret that the client was not pleased with the service she received at the store and have addressed this matter appropriately with the store in question.
  
  We now consider this matter closed.

  Sincerely,

  ********* **