ComplaintsforTiffany & Co.
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Saturday November 12, 2022, I brought 3 watches to Tiffany's for battery replacement for all 3 watches, and strap replacement on 2 watches. The watches are Tiffany round face 18k gold bracelet watch. One 18k gold ***************************** watch with black strap and one *************** ***************************** watch with black strap. The order was for the 18K ***************************** strap to be replaced with a red leather strap and the Silver watch black strap to be replaced with new black strap. The order was written and all 3 items were sent off site for work. I received 3 confirmation emails on Nov 16 that the items were received. The work order for each watch was incorrect. Service order indicated the round face watch bracelet was to be replaced with red calf strap, and the ***************************** watches were to have straps replaced with new black straps. After seeing the mishap, I contacted Tiffanys and requested that only the batteries be replaced. I was assured that only the batteries would be replaced. I went to BBB website, saw several complaints re: Tiffanys and decided that I would halt the work order, called on 11/23/22 requested no work be done and to return my watches to the ********* store for pick up. I called 11/28/22 and was told the watches have not reached the store yet. These are very precious items to me and hold sentimental value. I am fearful I will not have my watches returned to me. I am asking for assistance from BBB to resolve this issue.Business response
12/08/2022
Dear BBB,
Please accept our apology for the delayed response. We apologize for any inconvenience this may have caused. All three repair orders were canceled and they are currently at the ********* store location and can be picked up at any time.
Sincerely,
*******************************
Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have a quality control and price gouging issue pursuant to the resizing of three Tiffany rings; the resizing was 'botched' and Tiffany & Co. expects us to pay for a second resizing when its personnel 'dropped the ball' initially. First, the 'measurer' failed to listen attentively and just proceeded in a perfunctory manner in fulfilling the resizing even though we explained what we desired. At the return of the rings, three weeks later, it was evident that the resizing was too restrictive but the second staff member at pick up tried to convince us that the repairs were adequate and that the addition of platinum to the bands for all three rings was sufficient. The rings are unwearable for an extended period of time, and our 'remedy' is to return them all for resizing with the proper amount of platinum added to the bands as should have been accomplished the first time. We have been in communication with management in *** and received the impression that from their perspective the work was adequate and any further adjustment would involve an additional fee for completion. The fact that an error was made initially by Tiffany & Co. personnel in *****, and that the engagement ring was not repaired adequately and has thinness at the bottom of the band suggests to us that the jewelers should absorb any further costs under the warranty and do the resizing again at no cost to us. We have already been charged about 600 dollars for two rings with the engagement ring being repaired for free.Business response
12/13/2022
Dear BBB,
Please accept our apology for the delayed response. The repair order that was created for all three rings was fully accommodated at no charge to the client. The work was completed and the merchandise was picked up by the client.
Sincerely,
*******************************
Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I brought my Tiffany & Co. 7 diamond platinum wedding band into their Short Hills, ** location for a complimentary routine cleaning and prong check. I have done this several times before in past years. It normally takes 2 weeks. I brought it in on October 5th, 2022. My order number is ******. They have either lost and/or possibly broken my ring. I have gotten two bizarre emails from their repair department saying they received the ring with a dismounted diamond and it would cost be $1800 to repair it. I did NOT bring in a broken ring. No one is answering the store phone, nor is anyone at the store calling me back. It has been 1 month and 9 days. Please help me.Customer response
11/16/2022
Better Business Bureau:
In reference to complaint ID ********, today I was finally given back my ring and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Grievance Against Tiffany Jewelry, New York Hello, I am writing to the Better Business Bureau to register a complaint. About two years ago, my husband purchased a bracelet from Tiffanys for my Birthday. It was silver, with a small blue heart. Upon receiving it, I noticed that the rings attached to the bracelet were not soldered, and in fact one of the small tags was already off. I put it away with the intent of having it repaired. I never wore it, and this past September. I took it to my local Jeweler to have them soldered.I wore it for about one week and then it caught on my fireplace screen and splintered in many directions. Thats when I discovered that the silver ***** were strung on clear filament. Not exactly what I would have expected from a $250.00 bracelet. I was able to retrieve about 8 beads, and that was it. I wrote to the company (via email) three times. I asked for a replacement and was told that I could send the bracelet back and they would give me an estimate for repair.I wrote again, stating that I would not be sending it back because there was nothing left, and I definitely would not expect to pay for a repair. Also, there was nothing to send back.Tiffanys third response was to send back what I had along with the receipt. To say that I am exasperated is an understatement. It was a gift and also two years ago. I truly believe that something from Tiffany should be made with quality material. It seems as if they have lost their pride since it was taken over.I still stand by my request for a new bracelet and will provide a picture of the eight beads that are remaining. Thank you for any assistance that you can offer.*************************Business response
11/15/2022
Dear BBB,
We have connected with the client and offered to replace the bracelet as a one-time accommodation.
Sincerely,
*******************************
Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I gave the Tiffany store in ********* my watch to repair . I was told it would be done in 4 weeks ! I never heard from them do I called !I was told oh 16 days ago the store was notified the strap is on back order . Therefore 4 weeks is now estimated at 4 Months !!The best part the store just didnt feel like taking the time out to inform me !Very disappointed in ********* Tiffany store ! 4 months to hold onto my watch isnt acceptable!!! Not sure if I even trust them if they didnt even take the time to notify meBusiness response
12/09/2022
Dear BBB,
The client was contacted on 11/28 with an apology for the miscommunication on our end. The time frame was explained to her which is typically ******************************* light of the misinformation, the charges on her order was waived and she was told we would follow-up once the strap was received. The client accepted this resolution.
Sincerely,
*******************************
Initial Complaint
10/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
DATE OF THE TRANSACTION:I have placed an order on 09/08/2022 on Tiffany website.they shipped the package on 09/09/2022,I didn't receive the package,I didn't see the package and didn't sign for the package.THE AMOUNT OF THE MONEY I PAID FOR THE BUSINESS $1051.88 I have contacted tiffany support several times,they didn't resolve the problem.I asked them to send me an email to let me know they are already working on the issue,but I didn't receive any email from tiffany.On Sep 26th,I called the tiffany support,she told me they will email me within 24 hours,but I still didn't receive email.so I have paid $1051.88 and didn't receive the package order number is ********* tracking number is ******************Business response
10/26/2022
Dear BBB,
The charge on the gift card has been reversed so the client should have received a refund on their end.
Sincerely,
*******************************
Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In October of last year I purchased an Engagement ring from Tiffany through their credit program. Interest free for 12 months. Later on I purchased a wedding band on the same card. I was not informed that the second purchase made would incur interest. I'm now being charged interest on a that purchase and my 12 months is not up. This has been incurring for the last 6 months and even though the band was paid off on the card. I'm still being charged interest. I'm seeking to be refunded my interest from this purchase.Business response
10/10/2022
Dear BBB,
The client's account was credited on September 27th. A call was made to him advising him the adjustments would reflect on his next billing statement and that no additional fees would accrue.
Sincerely,
*******************************
Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The red fell out of my heart. I thought Tiffany's was supposed to stand behind their product? I bought my necklace in ********* ** store not even a year ago.Business response
09/19/2022
Dear BBB,
A voicemail was left for the client to give us a call back so we can get more information surrounding the purchase details.
Sincerely,
*******************************
Customer response
09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I returned phone call yesterday and waiting on a call back. Left message at the phone number that was provided on my voice-mail.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Customer response
09/23/2022
Tiffany's left me a voice mail and I returned the call the same day. I never got a return call.Business response
10/04/2022
Dear BBB,
Please accept our apology for the delayed response. A voicemail was left for the client today as we need to gather additional purchase details surrounding the matter.
Sincerely,
*******************************
Initial Complaint
08/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi there,I bought a bracelet on Aug 7th at store, and it shipped to me at Aug 9th. I have paid ******** for it.Not sure the item itself is defective or the whole design has bug, during the passed two week, it just suddenly open without push the open button couple times, the first times were happened at home, so it didn't draw my attention, until yesterday, it happened outside when I was walking dog.Due to this situation, I am not comfortable to wear it anymore with feeling of losing it easily.And then I have contacted my sales, she can't make return at this time, only repair or exchange. Also I have contacted with Tiffany online advisor, she can't make return as well. I have been Tiffany Royal customer for over 10 year, this is the first item I want to return and feel disappointed about. I won't feel secure with this piece even after repair or exchange, so no exchange, no repair, I need a refund.The order Number is *********.Customer response
08/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
Initial Complaint
08/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 04, 2022, I made a purchase from Tiffany&CO.Transaction number is ********.The bracelet cost me ******. One week after I received it, it started to change color and looked like a ***** cheap metal.I called the Tiffany & Co. many times, but they either put me on hold or when they answered, they refused to give me a total refund claiming that they have a 30 day return policy only.I m requesting from you to contact the company and have them send me the refund back to my bank account.I refuse store credit and I refuse any repair of the item. I uploaded the present photo of the bracelete and the transaction proof in addition to the bracelet photo on the company s website.Thank youBusiness response
08/05/2022
Dear BBB,
We were able to connect with the client and issued a pre-paid label to send the item back to our ******************* Once received a refund will be issued.
Sincerely,
*******************************
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Customer Complaints Summary
130 total complaints in the last 3 years.
52 complaints closed in the last 12 months.