Business Profile

Market Research

Ipsos

Headquarters

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Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

113 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people are honestly disgusting. They terminated my account with no explanation! I have made 18 dollars on there, and never got them. I want the money that I spent my time on.
Business Response
Date: 08/29/2023
Hello,

Please let the respondent know that our support team will reach out to him via email regarding the gift card that we will send for the amount of the remaining points.

Kind Regards,
*******
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was invited by Ipsos to do a live retail study near the end of June but I don't know the exact date which is hard. I agreed. On the day of the study I received multiple reminders via text message reminding me of the study. I have screenshots of those texts. I joined the study which was a chat about CVS ************* and my opinion about ************* as well as their ads. The whole chat lasted around an hour and I finished the first round completely. I was not picked to move on to the second round. The compensation was to be **** points for round one of the chat, if you were picked to move on to the second round which was a Q&A session, you would then receive an additional **** points. Since I did not go to round two I expected compensation of **** points added onto my account within 3 weeks. It's been 5 weeks and I have not received those points. I contacted Ipsos about this problem on three occasions only to be told that without the invite code they can't help me and that I should have cleared my cache and cookies or used a different browser. I never was told this prior to the study. I did clear my cache and cookies before because I always do this each morning. So I never got my points and no one took the time to find out why. I was told they have hundreds of partners and they don't have any record of my study participation. I have screenshots of the reminder sent only moments before the chat and that's it. I've been doing surveys with them for a while and never experienced an issue so I didn't know I had to have the invite number to get compensation. I want to be compensated for my time because it is the right thing to do and their customer service treated me as if I were bothering them with my inquiries. I am requesting that I be compensated **** points as promised.
Business Response
Date: 08/04/2023
Hi,

We have not been able to find any record of the email provided by the respondent in out database

Please ask the respondent to provide the email address and/or ID under which the account was created.

Regards,
Ipsos iSay Support Team
Customer Answer
Date: 08/08/2023
By mistake I did not send you the email address associated with the Ipsos Account. The email I use in the Ipsos-isay app is ***********************.
Business Response
Date: 09/04/2023
Hi,

We appreciate the additional information. We have reached out to the team handling the study and we will get back with an update as soon as possible.
Thank you very much for your patience!

Regards,
Ipsos iSay Support Team
Customer Answer
Date: 10/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************
Initial Complaint
Date:07/25/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I just joined this program this year and I was skeptical about it but I joined anyway. So everything was going well until now . I Randomly stopped getting surveys and then they were adding points to my account still for my contribution to surveys but I could not redeem my points. Had I looked at this before I joined I would have never joined this company because its nothing but bad reviews. So basically you stole my information kicked me out without warning and then I cant redeem my points. I had to contact customer service so many times to get a response and was told some smart response saying we dont have to tell you anything basically ahh yeah you do you have my information and I have points I should be eligible to redeem. Then I see they are resolving this without giving people an option on how they want their reward so as Im reading comments on here an ****** gift card going solve the day ? Wow wow wow! Have a huge balance I cant even redeem!
Business Response
Date: 07/26/2023
Hi,

Please let the respondent know that our support team will be in contact, and will offer an electronic gift card for the points balance in the closed account.

Kind Regards,
*******
Customer Answer
Date: 08/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Im not sure who runs this company but i dont believe anybody will be in contact to give me anything. Support is horrible and does not answer in a timely fashion. Also i have been emailing a lady name ***** who only gave me a ****** gift card option for the rest of my points which i thought your policy said that you had 10 days to redeem your points before closing of any account. I didnt even know my account was closed. Its the fact that yall have my information and now i cant redeem my points. So who exactly will be in contact to give compensation for my points that i earned. You are saying support but i have not heard from anyone in days. My emails get responded to once a day even when i reply back right after one was sent. So are you going to do it? You are saying support but support is not any help at all. I would like to know the truth and when i will actually get it and not someone just telling me something.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 08/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hello ,
It has been more then two business days from a response back from anybody , and also i would just like to know when i will get my ****** gift card since thats the only option that i have because on the actual account , you can redeem that right away to wait weeks for a card for an account that was not suppose to close and if any event if your account does close you have a certain amount of days to redeem your points and the company did not follow their own policy. So my questions is who is going to be emailing me to give me my gift card (******) right away so we can move on from this. You said in a response awhile ago someone would be in contact it was more then two business days and im not understanding whats the issue why this person ****** or whoever can quickly send me my gift card so that i can close my account for good because they still have my information that i dont want them to use for any research. purposes. This is very prolonging. Please email me at ************************ to send me my gift card.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 10/19/2023
Hello,

Please know that the response with the ****** code was sent to the respondent in August. This is probably related to the respondent's email account settings blocking our emails or redirecting our emails to spam.
Please find below the $52 ****** code :
****************

Kind Regards,
*******
Initial Complaint
Date:07/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been a member of this panel for years and when I inquired about a survey error, they terminated my membership without cause. They said they dont owe an explanation. I think they do. No explanation would imply they are discriminating. Would like to reinstate my account.
Business Response
Date: 07/20/2023
Hello,

Please know that our support team has replied to the respondent's email today regarding the respective issue, and can answer any other questions in this regard.

Kind Regards,
*******
Initial Complaint
Date:07/18/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I had enrolled with this company Ipsos isay ca. work was that you do a survey you get points and you redeem those ponits for gift cards. But suddenly They canceled my account without a reason and did not inform me. They also would not let me redeem ********* that I earned while doing the surveys a very bad and irresponsible company. They took my person information and felt cheated by this company. I did not go against any of there policies. I think this is fraudulent and a scam. They just gather information and then kick you out. Please help . Let me redeem ********* and I want my information protected and account cancelled. Thanks
Business Response
Date: 07/18/2023
Hello,

Please know that we could not find any data or account related to the email address provided by the respondent. Can you please provide the email address or ID under which the respondent joined our panel?

Kind Regards,
*******
Customer Answer
Date: 07/18/2023
Email address associated with the account is ****************************.
Business Response
Date: 07/19/2023
Hello,

Our support team has replied to the respondent and offered a $5 Amazon gift card for the previous point balance. Please ask the respondent to confirm and we will send the reward via email.

Kind Regards,
*******

Customer Answer
Date: 07/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. But please tell them to be straight and dont hide behind the privacy statement or some other disclosure that no one has time to go through long pages .

Sincerely,

***************************** *****
Initial Complaint
Date:07/14/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with ********************** and I did some surveys and studies to acquire points. These points can be redeemed for gift cards or pay pal funds. I wasn't notified that my account was terminated until I reached out. According to their terms and conditions they can deactivate my account without warning but should notify me that I have 10 days to redeem all my rewards points prior to my termination date. Neither of this was done and now I cannot access to redeem *********. I have emailed them and called them multiple times but no one is getting back to me. I was notified on 7/12/23 that my account was terminated and I should be able to get my rewards points redeemed until 7/22/23. As of 7/13/23 I have **** points in my account that they are not giving me access too. Which equals about 90 dollars I can get for it into PayPal, I want my PayPal account credited for the studies I completed for them.
Business Response
Date: 07/14/2023
Hello,

Please know that our support team has responded to the ticket raised by the respondent and offered a $93 Amazon gift card for the balance from the closed account. Please ask the respondent to reply to the email from our support address and confirm, so that we can send the Amazon code.

Kind Regards,
*******
Customer Answer
Date: 07/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I should have been able to choose my reward I should've had 10 days according to their terms and conditions.

Sincerely,

***************************
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
survey - ********* 2 I was promised $100 for a survey. I was called about 3-4 times to confirm and got 3 emails about the survey. I joined the survey and got an error message saying "it's full". I took the day off work because I was PROMISED $100 for this survey. These people are a sham! They ask you to join and then cancel the survey. I missed my work day for them so I'm OWED compensation for my time and effort and the fact that I didn't work today for them. They are liars and scam artists!
Business Response
Date: 07/24/2023
Hello,

Please let the respondent know that this survey has a limited number of participants, hence once the survey capacity is full, no other participants are accepted. This has been mentioned in the survey invite at the beginning, that the respondent also attached in this message:
"Be advised that we have a fixed capacity and the live online study allows only a limited number of people to continue with participation."
For any other survey issues, the respondent can always contact our support team at *******************************************************.
Kind Regards,
*******

Customer Answer
Date: 07/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was there ON TIME - early actually. I clicked the button as soon as it popped up - as you can see in the screen shots the time stamps. Your survey was a scam, and I want proof that the survey actually even took place - since there is no way you got your "limited number of seats" within 3 seconds of the button appearing. You owe me for my time that I took off work for this deceit. Your company is just a bunch of scammers!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 08/21/2023
Hello,

Please let the respondent know that his latest message sent to our support address has been answered a week ago, providing compensation points for attempting to take this survey.

Kind Regards,
*******
Customer Answer
Date: 08/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Target gift card on June 26th. Transation number *********. I never got the gift card and sent two emails inquiring but have not receive any response. I checked my spam but there is nothing there. They have deducted the points from my account. I would like my Target gift card sent to me and an explanation on why I am no longer getting emails from IPSOS.
Business Response
Date: 07/06/2023
Hello,

Please know that out support team has already replied to the respondent and sent the details of the Target Gift Card. Please ask the respondent to add ******************************************************* to the address book to ensure that the emails we send are not blocked or marked as spam.

Please find the $25 Target gift card below :

*******************************************************************************************************************************

Kind Regards,
*******
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a member of ********* and on 5/09/2023 I participated in an online survey that was 2 parts. I was promised **** ($50.00) points for completing the 1st part of the survey, and another **** ($50.00) points for completing the 2nd part of the survey, if selected. I completed both parts of the survey. I received the points for the 1st part, but not the 2nd award, when I inquired about this, I was told that "I was dismissed from the 2nd phase" of the survey. I informed **** in customer service by email (no phone support is available) this is not the case. I even informed him the name of the client (Mass General *******) and described the 3 commicial ads, which was only shown in the 2nd phase as proof that I participated until the end.
Business Response
Date: 06/29/2023
Hello,

We have reached out to the team responsible for that study and were informed that the respondent did not successfully complete the second part of the survey, only the first part, for which the incentive was awarded.

Kind Regards,
*******
Customer Answer
Date: 06/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolvedThis
I DID complete the 2nd part of the study. The client was Mass General ******* and we reviewed 3 ads, the ads featured a operating team performing open heart surgery. The team was talking about stopping, then starting a heart and who I trust to stop and start a heart again. The first part of the study did not go into detail about the commicial ads, I won't know the commicial details if I hadn't taken part in the 2nd part, Please review the recording of the session, it should show I DID take part in both parts of the study and credit my account with the promised 5,000.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 07/12/2023
Hello,

Please know that **** points were added to the account of the respondent for the survey in question.

Kind Regards,
*******
Customer Answer
Date: 07/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled out numerous surveys. I have enough points to redeem and get gift cards and it keeps saying denied. I've emailed them three times now to no avail.
Business Response
Date: 06/26/2023
Hello,

Please know that as communicated by our support team, the respondent was already sent an Amazon digital code for the remaining account points before deactivation.

Kind Regards,
*******

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Ipsos is NOT a BBB Accredited Business.