Business Profile

Market Research

Ipsos

Headquarters

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Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

113 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of ipsos for more than 3 years and I have not had a problem claiming the rewards a month ago they have not sent me surveys and I cannot withdraw my reward of **** points, which is equivalent to $40, contact ipsos and they tell me that my account has been canceled without reason and what can you do to accept the conditions but and the rewards.
Business Response
Date: 11/28/2022
Hello,

Please let the respondent know that in the next couple of days we will send a $40 Amazon Electronic gift card to the email provided, ******************* ,equivalent to the previous account balance.

Kind Regards,
*******
Initial Complaint
Date:10/27/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am part of the ************************ through Ipsos. I complete surveys in the community and receive "******" points, which is another app. I have usually been compensated promptly, but I have not received my points for the last 3 surveys, which have been over the last few months. I am owed **** ****** points. I have reached out to support on the community, and they have said they will look into it, but I still have not received a response. I would just like to finally get the points I'm owed.
Business Response
Date: 11/01/2022
Hello,

We have not been able to find the respondent in our panel with the information provided. Can you please ask the respondent to send the email address under which she joined Ipsos iSay?
We are not sure what "******" points are . Ipsos iSay panelists receive iSay point for completing our surveys, so it is possible that the respondent is referring to another survey site in which case she should contact them directly in regards to this issue.

Kind regards,
*******
Customer Answer
Date: 11/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am not a member of ipsos isay. It is a separate community run through ipsos called The ************************* Here is the link: *********************************************************************. They pay for surveys completed in Perky Points, which can be redeemed for rewards through another app called ******. It is Ipsos that runs this community though.
My email for the community is ************************ and my username is *********
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was selected to do an online chat about a product with What's the Buzz which I believe is part of Ipsos. The reward for doing this is a $50 gift card. I was in the "waiting room" 20 minutes before the chat started and 5 minutes before the chat was scheduled to start, I got a message saying that the chat room was full, thanks for waiting. I immediately emailed them and got a reply stating that don't worry you will still get your gift card. That was on September 30. On October 4, I was selected to do another online chat. I received my gift card (I selected an Amazon gift card) and realized I never got one for the September 30th chat. I emailed them and they keep sending me the Amazon gift card I already received for the October 4 chat. When I tell them this is the one I already received they just send it to me again!!! I can forward the emails detailing this if necessary.
Business Response
Date: 10/20/2022
Hi,

Can the panelist send us the email invite for the study in question so we can further investigate and also see if it is indeed one of our surveys? The email invite can either be sent here or to our support email at : ******************************************************* .

Kind Regards,
*******
Customer Answer
Date: 10/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I forwarded the survey invite as requested to the provided email address.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 11/07/2022
Hello,

We have received the respondent's invite sent to our support address and it does not refer to our panel. The What s the ************** is a different survey panel then Ipsos iSay panel. For immediate assistance concerning this request, please ask the respondent to reach out to their support address at ************************************.

Kind Regards,
*******
Customer Answer
Date: 11/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:10/06/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 5, 2022, I redeemed rewards I had earned for taking surveys at Ipsos and have been doing this for over a year. The redemption amounts were withdrawn from my account, however, I never received the "gift cards" that I purchased with my rewards. I have experienced this same issue a few times but never received any response to the emails, phone calls, or contact forms that I send. In other words, they are allowing me to continue taking surveys for their company on a regular basis, earn points and then not honor the rewards I'm choosing on their website when redeeming the points that I have earned. I have contacted them several times, even calling the central office in ********, but only get answering machines and never a call back or email.
Customer Answer
Date: 10/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been with ipsos for years and I just recently found out through email,that my my account been terminated, basically for no reason...I had got two different stories and neither one of them made it sense,and it really bothers me,because knowing people having hard times that you'll rather lie to hold people money instead of being legit. I have 986 hard earned points that I can't even cash out for a PayPal card...highly disappointed.
Business Response
Date: 10/24/2022
Hello,

Please let the respondent know that a $10 PayPal funds reward will be sent to her PayPal account in the next couple of days.

Kind Regards,
*******
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was promised a $10 amazon gift card for a Meta survey taken on August 2nd, was told gift card would be delivered electronically within 2-4 weeks of the survey closing. That date has since passed and still no payment received from IPSOS.
Customer Answer
Date: 09/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:09/12/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was invited by IPSOS/Physicians Consulting Network (PCN) to complete an online physician study (A******b) on skin care on 5/25/22. I previously completed surveys for PCN and when they were managed by GfK Custom Research they used to be a more reliable and honorable company. However, since IPSOS has taken over the company fails to pay. I completed the aforementioned study on 5/25/22, but never receive the payment I was promised. I initially contacted support 6/15/22 to look into the issue and have simply been lied too over and over again. Please note Although the study is administered by IPSOS/PCN, M3 Global provides support for any issues with IPSOS studies.I had a similar issue with this same company approximately I year ago, regarding another study and ultimately ************************* from IPSOS resolved the issue. This time, I simply have gotten generic responses from "M3 Global Support" and they have been telling me for months that my ***** honorarium for study A******b was either pending, processing or in the mail; yet, I have never received the payment. On 8/4/22 "support" informed me I should receive the honorarium in 1-2 weeks, but I never got a check.Then on 8/24/22 support informed me that the check for the survey was "processed" in July. I explained that it was now close to the end of ******* had not yet received the check. Support then emailed 9/8/22 and now informed mee the check was "processed" on Aug 11, 22. I again informed support that it was almost a month since the check was supposedly sent and I have not yet received it and asked for a new check to be sent to me, I was then told that they cannot find my participation in the study. I am tired of the lies, deception and gaps in communication. I am also extremely disappointed in the IPSOS management of this platform and lack of integrity.I would appreciate if BBB could contact IPSOS and help rectify this issue, and for IPSOS to send me a check for ***** as promised.
Business Response
Date: 09/21/2022
Hello,

We have checked with the relevant team and they have informed the respondent that the payment will be sent in up to 7 business days.

Kind Regards,
*******
Customer Answer
Date: 10/03/2022
Better Business Bureau:

After contacting ******/** managing directors someone finally evaluated the situation determined their vendor never sent the check, even though they previously said that check was process/in the mail. I did get a check,but took greater than 4 months to resolve. This has also happened in the past which I initially attributed to **************, but it appears to be an ongoing issue. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thanks for your assistance

Sincerely,

*******************************
Initial Complaint
Date:08/31/2022
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Ipsos survey panel has been going downhill since they switched to a generic site a while back. Their support non-existent until recently. I was reading the endless complaints against them on the internet and I got a headache. The A+ grade they are getting here is greatly suspicious, There are two things that *** be happening. They are either in serious financial trouble or, they are forced to pull out those who support a political ideology that their clients are against and subsequently, refuse to receive their survey responses so they can manipulate results and mislead the public once again.They terminated my account with the following excuse after more than 10 years long membership."We have been reviewing our clients research requirements and, unfortunately, your member profile is no longer suitable for our needs. Consequently, your account was terminated, and no other survey invitations have been sent to you."They need to pay me $5 which is my current credit balance rounded to the nearest integer. The termination does not reference any violation on my part therefore, withholding earnings is unjust and illegal.
Business Response
Date: 09/12/2022
Hello,

We were not able to find the anything in our database with the information provided. Can you please ask the respondent to provide the email address and/or the panel ID under which the Ipsos iSay account was created?

King Regards,
*******
Customer Answer
Date: 09/27/2022
There is something wrong with the BBB site. They asked me the same thing 2 weeks ago and I replied through here. Ipsos has information like first and last name so not sure where the confusion is. I guess they kick out people all the time and they have lost track. They can find me by email address **********************
Business Response
Date: 12/12/2022
Hello,

Please know that we have sent another email containing an Amazon code to the respondent. Since there seems to be an issue with his email account receiving our emails, I will also leave the code here to be transmitted directly to the respondent. Please find it below:
****************

Kind Regards,
*******
Customer Answer
Date: 03/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This business is fradulent as stated. The gift card they sent has been redeemed by someone else "This gift card has already been applied to another customer account". This is a major concern and businesses like that need to be investigated. Plain ridiculous

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************
Initial Complaint
Date:08/30/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a focus group through Ipsos-Isay research in June. I had been doing surveys and product testing regularly for them for months at this point. The **** points which equals $50 was supposed to be in my account 15 days after the study. After a month, I contacted them about my money, now this whole time still getting surveys, and they did not respond. I wait. Nothing. (Still doing surveys and getting products to test. I still have the products,which I spent a lot of time testing and wasn't compensated for)I email again. Nothing. I stop getting surveys. I email again, told someone would get back to me. Today, weeks later, they did, they canceled my account, they did add the **** points, but now they have terminated my account, even though I've never broken their tos, and are saying the only way I can get my points plus the $19 worth of points I already had, so $69, is in an Amazon giftcard. The options normally include multiple giftcards, or PayPal (which is why I signed up with them (I have terminal liver disease and can't work and used the money for medication copays), and what I've always chosen is PayPal, it's why I did the focus group. I don't use Amazon. They decided to cancel my account and not let me cash out, which again, they didn't do until I really started asking for my points. even before they added the **** points & I had $19 they wouldn't me cash out. I emailed them about that weeks ago and they never responded then that my account was canceled (in the past 2 months they never once said that) I just want the $69 I earned fairly before they canceled my account, in my PayPal, which if they had let me cash out before canceling me is what I would have done. Amazon gift cards are useless to me. If they offer multiple ways of cashing out and they decided to cancel my account, I should at least be able to get my money the way that works for me. I tried to settle this with them. I just need my $69 in my PayPal.
Business Response
Date: 09/12/2022
Hi,

We have checked with the relevant department and the funds were sent to the relevant PayPal account on 09/06. Please ask the respondent to check her PayPal account.

Kind Regards,
*******
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a ********* Collect online market research discussion. I participated in all THREE discussions. I received the gift cards for participating in each discussion, however I never received the reward for completing ALL three. I have emailed the company on several occasions and all I receive is the autoreply that someone will be in contact, but then I never hear from this company. I doubt companies would hire this research firm if they knew they behaved unprofessionally.
Business Response
Date: 08/25/2022
Hello,

We have not been able to find anything in our database with the information provided.

Can the respondent please include the e-mail address and ID that were used to join our panel?

Regards,
Ipsos iSay Support Team
Customer Answer
Date: 09/08/2022
The email used was **************************************
I set up my profile for the ******************** with the username of ********
Business Response
Date: 09/19/2022
Hello,

We could not find anything in our database with the email provided.

Can the respondent provide the email address and panel ID under which the Ipsos iSay account was created? It would also help if the email invite could be attached so we can determine is this indeed an Ipsos iSay study or related to another company.

Kind Regards,
*******
Customer Answer
Date: 10/04/2022
I have numerous emails from IPSOS to this email: ********************** including the original rewards. I received three separate reward, but I am stilled owed the reward for completing all three panels.

I have attached two emails. The first is an example of what I received for each completed panel. The other is a notification that an administrator commented on my post. My user idea was ******** (as indicated in that email).
Business Response
Date: 10/14/2022
Hello,

We've gotten in touch with the team handling this project and we'll get back to you as soon as we have an update from them.

Thank you very much for your patience!

Regards,
*******

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Ipsos is NOT a BBB Accredited Business.