ComplaintsforNielsen

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Initial Complaint
08/26/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Good Evening I was sent a survey from Nielsen for $5.00. I promptly took my time and completed the survey over a month ago. I havent received anything. But then today Ive received another Nielsen Survey promising $10.00 this time. Please let me know what I can do. Thank you
Business response
08/26/2022
Hello and thank you for participating in our surveys.

We apologize for the delay of your incentive, we have provided your information to the appropriate team and they are working to get you taken care of.

Thank you for this opportunity to serve you.
Initial Complaint
08/24/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We got a bonus package from Nielsen promising that if I did the surveys we would get a bonus of 10 dollars each. It has been over 8 weeks and we have no word. We demand our money.
Business response
08/26/2022
Hello and thank you for participating in our surveys.

We apologize for the delay in getting your incentive and we have provided your information to the appropriate team to get this taken care of.

Thank you for this opportunity to serve you.
Initial Complaint
08/10/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Im completing a lot of *********** like below on survey panels but arent compensated as agreed. Are these surveys still used when the survey taker isnt compensated? Did you receive the one below?***********************************************************************************************************************************
Business response
08/26/2022
Hello,

Can you please share what type of surveys you are participating in so we can get this to the correct department?

Thank you.
Customer response
09/07/2022
Surveys that are on market research panels such as inboxdollars and fulcrum
Business response
10/12/2022
Hello,

I believe these surveys are administered by Nielsen IQ which is a separate company altogether, I have forwarded this information to them but you will need to contact them directly.

Thank you for your patience.
Customer response
10/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************
Initial Complaint
07/28/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an unsolicited mailing from Nielsen, *************************************************************************************** at the end of July 2022. I called the number provided and asked to opt out of future mailings. I was told there was no option to opt out, and I may continue to receive future mailings. I'm concerned that not being able to opt out is not an option for me. It's also worrisome that this address for Nielsen isn't listed at all or accredited with BBB. Please permanently remove our mailing list from Nielsen, please, and confirm that we will never again receive a similar mailing. Thank you for your time.
Business response
08/26/2022
Thank you for sharing your concern with us, and we apologize for any inconvenience you have experienced.

We will place you on our Do Not Contact list to avoid future mailings.

Thank you for this opportunity to serve you.
Initial Complaint
07/27/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Nielsen (the ratings people) keeps mailing ** sending cash in the mail, putting door hangers on our door, calling us and now has begun knocking on our door. Today the man knocked on our door at the dinner hour. I sent him away and told him we were not interested, would never be interested. I told him. "Please leave us alone". We would never let them into our home. "He said see you tomorrow"This is harassment. Please help us make this stop!
Business response
08/26/2022
Hello and thank you for sharing your concern with us, we are sorry for any inconvenience you have experienced.

We will place your home on our Do Not Contact list and use the information provided as a training opportunity for our recruiters.

Thank you for this opportunity to serve you.
Initial Complaint
07/14/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I completed the survey, but I have not received the $10 incentive as promised.
Business response
07/26/2022
Hello and thank you for reaching out to us.

We have provided your information to the appropriate team and they are working to address this issue.

Thank you for the opportunity to serve you.
Customer response
07/28/2022
I will be waiting for the reward to be sent to my address. Please let me know how long it will take to arrive to my address.

Regards,
*******
Initial Complaint
07/13/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The sales person keeps coming around despite being told that we were not interested in what was being offered. He has come around numerous times and Id like it to stop. We are not interested.
Business response
07/26/2022
Hello and thank you for bringing this matter to our attention.

We will place you on our Do Not Contact list, and we apologize for any inconvenience you have experienced.

Thank you for this opportunity to serve you.
Customer response
07/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
07/12/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Over 6 weeks ago I was promised a $10 bonus check for completing a Nielsen Radio Diary and sending it back by the due date which I did. As of today July 11, 2022 I still haven't received it. The diary is fairly time consuming and it would be great if they could hold up their part of the bargain as I did mine and pay me.FWIW this is now the second time this has happened so $10+$10 =$20 Is this a legitimate business?
Business response
07/26/2022
Hello and thank you for reaching out to us.

We have provided your information to the appropriate team and they are working on a resolution.

Thank you for this opportunity to serve you.
Customer response
07/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will be awaiting the results.

Sincerely,

***************************
Initial Complaint
07/11/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On or about July 5th, Nielsen called for a survey. The survey was lengthy and at the conclusion, the caller asked for personal information. The call came from a (V) Nielsen number, ************ to our landline at ************.The caller asked for our home address, and when it was declined, the caller attempted to persuade us to give her our address, claiming it wouldn't be used for other purposes. We said no, and when she began asking again, we weren't interested in dealing with them and hung up. Asking for an address is not necessary for a survey and should definitely not be done more than once when the caller refuses. Since then, Nielsen has continued to contact us which we've ignored.We ask the business be notified and put us on their Do Not Call list, and the complaint be registered.Thank you.No legitimate business should continue
Business response
07/26/2022
Thank you for reaching out to us.

We will place your number on our Do Not Contact list, and we apologize for any inconvenience.

Thank you for this opportunity to serve you.
Customer response
07/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
07/07/2022
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I keep getting calls to my home phone (found in the contact info I submitted to you) from Nielsen daily. It just started happening a couple of weeks ago but they just won't stop calling us. There is nowhere on their website to ask them to stop and my phone number is on the Do Not Call registry. They even called past 8pm est once. Please tell them to stop calling!
Business response
07/26/2022
Hello and thank you for bringing this to our attention.

We will place your number on our internal Do Not Contact list, and we apologize for any inconvenience.

Thank you for this opportunity to serve you.
Customer response
07/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************

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