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Goals Aesthetics & Plastic Surgery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Goals Aesthetics & Plastic Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Goals Aesthetics & Plastic Surgery has 4 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/21/24, I signed up and paid a $500.00 deposit towards getting a tummy tuck with Dr. ******* by the recommendation of my consultant. Within 48 hours I called back to change surgeons when I found many complaints about his work for safety reasons. I was told I would have to pay a fee to change surgeons which was insane considering I made contact within 72 hours and had not even scheduled a date for services. Also, my deposit is non-refundable which; they don't tell you and don't receive in writing until AFTER the deposit is paid. This is extremely misleading within itself. After months of expressing my frustrations, I spoke with **** on 7/22/24 at 132pm, who offered an exception to use my $500.00 deposit towards other services and I did not trust them at all. Today, 2/21/25, I spoke with **** and asked to use my deposit toward skin services. She is now telling me they will not honor allowing me to use my funds toward other services despite confirming it is recorded that **** provided this option and **** stated I would have to pay full price, I have lost my $500.00 and I cannot use it towards any other service. I asked for a supervisor to call back & was told they would call at their convenience. I asked for CEO details which **** couldn't provide and I found online. I simply want to use my $500 towards another service at this point and they are doing me wrong on so many levels.

      Customer Answer

      Date: 03/29/2025

      Better Business Bureau:

      At this time, I have not been contacted by Goals Aesthetics & Plastic Surgery regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:01/28/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $5700 to have a procedure done, I have to reschedule and was told I would loose my initial deposit of $750. I called to reschedule several times, I finally received a call back requesting $500 to replace my initial deposit to get a new date, I was sent a contract requesting the $500 along with an new invoice, I questioned the new invoice, and amount was told "dont worry about it the amount will change". I paid the $500, and received a call from another rep ********* who thought I was a new customer, when I explained that I had a balance transfer, she rescheduled my date and said she would follow up on the transfer payment. I then received another call from her stating that my payment of $500 created a new contract with a new price. I now have a balance of $1200. I asked to speak to a supervisor and was told the balance would not change. I was never informed that I was signing a new contract when I paid the cancel fee. I was very misinformed. Im being told now that I have a few days to pay the $1200 or I loose everything.

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Goals Plastic Surgery for my wife to get a tummy procedure. They took the money off the card that she provide before she could get medically cleared. The told her that they just needed a form of payment on fill. When my wife finally got cleared and tried to schedule the splint they said that she had missed her appointment and it would be an additional $500. She calls back a week or so after endless phone calls and they tell my wife that she has missed three appointments and now Goals want $1500 to get the surgery. The thing is, is that we never scheduled an appoint let alone had a date. We've been waiting to hear from them to book our room and our flight. We need help. My wife's information ************************* **************** ************************* Please contact one of us or both. My wife is stressed . We now believe it to be a scam. Thanks for your time. Sincerely,********************************

      Customer Answer

      Date: 06/24/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Goals Aesthetics & Plastic Surgery has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/3/21-consultation with goals plastic surgery for lipo bbl with ************** 8/2/21- 1st lipo bbl procedure done with ************** at ******************************** procedure went well, great communication with staff, I received my antibiotics and pain medication. My pain was normal level. Follow-up went great. I was directed to schedule my second round of lipo bbl.9/17/21-2nd consultation with goals plastic surgery for 2nd lipo of full abdomen, bbl., hips, fat pad 11/20/21-2nd lipo bbl. procedure was done I wasn't given any pain meds and only given antibiotics the morning of procedure due to "a study showing patients tolerate the procedure without it" I was not aware of that information till the day of the procedure.11/21/21- I called the 24/7 number 3:00am-10:38 am (when they answered) I explained my pain level and burning sensation. I was told to only call back if I have a fever, the pain is normal/take a Motrin. I was denied access to speak with the dr. by the receptionist.11/22/21-went for drainage massage explained my issue and was told again it is normal 11/23/21- went for drainage massage explained my issue is getting worse and was told its normal 11/23/21-After drainage my husband decided to drive back home to **********, ** to be seen.11/24/21-I went to urgent care where I had significant ***** on my lower belly, ****ed the burn and was told to go to the er if I develop a fever or the burn spreads.11/29/21-I went to the ** after I got dizzy and passed out. I was found to have sepsis, tachycardia, a fever of 103, the burn **** spread, my buttocks was leaking from my pores, anemia.I was discharged 12/18/21. I tried to reach the clinic and was told they would have someone contact me and never did.4/2024- I was told that I have nerve damage in my buttocks and legs as a result of that procedure and have to see a specialist and another plastic surgeon for the severe fat necrosis as all the fat transferred died as a result of the sepsis and feels like rocks

      Business Response

      Date: 05/29/2024

      We are unable to respond to this "complaint" pursuant to state and federal law, including, but not limited to, HIPAA.

      Customer Answer

      Date: 06/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I still have not been contacted in any manner nor has any of my calls been returned in regards to my request for a refund for the procedure.  I have to get corrective surgery due to the pain. I have recently diagnosed with nerve damage and I am still experiencing in my buttocks and hips  from the procedure that was poorly done at Goals.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is a scam. I went through all the steps made my payment and 3 days before my actual surgery they tell me that they have to reschedule me because the doctor cannot do it Even though I informed them prior to all this that I will be flying in and that I cannot change my flight and hotel and despite all it is they then refuse to give me a refund.

      Business Response

      Date: 04/25/2024

      We are unable to respond to this "complaint" under State and Federal law, including HIPAA.

      Customer Answer

      Date: 06/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      ***** **************** *** ***************************** ***** ********* **** ** **** **** ** *** ***** ********** *********************************************** ******** ********

       

      This issue is not resolved initially they stated they were going to give me a refund but they then recharge my credit card






       

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scheduled to have a surgery on 2/14/2024 but unfortunately my surgery was cancelled due to me being epileptic, in other words I was not medically cleared. I was supposed to get a refund, they even sent me a document to my email to sign a refund lease since last month and I have not received the refund yet. Every time I called them they keep giving me the run around. I heard a lot of complaints about them, how they like to steal people money and not provide the services. I dont want to be one of their victims so Im filing a complaint.

      Customer Answer

      Date: 04/19/2024

      At this time, I have been contacted directly by Goals Aesthetics & Plastic Surgery regarding complaint ID ********, however my complaint has NOT been resolved because:

      They called me and claimed that the refund was already sent on 3/13/24. They sent me a receipt and I sent them my bank statement  showing that I never received it. The person told me that they were going to contact their bank and give me an answer within 48hours but unfortunately it has been 1 week and they have not given me a response yet. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

      Business Response

      Date: 04/22/2024

      We are unable to respond to this "complaint" under state and federal law, including HIPAA.

    • Initial Complaint

      Date:03/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The lack of communication that I have received from Goals weight loss department is baffling. I paid for my injections on February 29th and completed all the required bloodwork. Someone from the weight loss department texted me this past Tuesday asking if I had completed *************** with ****************** I advised the individual no then I was told that someone would be in contact with me March 15th to confirm my appointment for March 18th. The 15th came around and no call no nothing! I have to call multiple times on Friday requesting to speak with a supervisor and no supervisor had contact me.

      Business Response

      Date: 03/18/2024

      We are unable to respond to this request under State and Federal Law including HIPAA.

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/15/24 I accepted a promotional quote (PQ) for ************* ******* (*****). PQ was emailed with the wrong surgery. Surgical Consultant (SC) said BBL its part of the promotion, just tell them you dont want it. Before acceptance, SC and I had multiple conversations about my medical and geographical concerns, etc. She told me I could only consult with the doctor after accepting the quote, but she would review my details with doc and get back to me. She said my images were approved. I accepted. My surgical date (5/5), consultation (5/1), and 2 post-op dates in MD (I asked for PA) were emailed to me. Addl incorrect info was given by SC., i.e. lab work, medical clearance, pre/post-op, recovery time, documents timeframe, BMI requirements (which I do not meet guidelines for services paid for), etc. Goals were not responsive to msg and did not call 2/24 at 1:45 pm for appt. I emailed my assigned surgeon, ****************, 2/25, with these concerns; next day he responded, My apologies for any difficulties you are experiencing during this process, I have escalated to the corporate manager to address. FYI, the virtual appointment that you have scheduled is with the Corporate Pre-op department. I thought we were scheduled to meet. Got a voice msg from Uma on 2/26, I havent been able to reach him. 5/1 my PCP did not clear me for surgery due to my complex medical history and acute symptoms presented with. 5/5, **** in the pre-op **** said now I need my oncologist to complete the form, suggesting that they would ignore the clearance from my PCP if the oncologist cleared me for surgery. This is preposterous. I told **** that my oncologist advised me to go to my PCP beforehand. She told me to see another oncologist. I asked multiple times to escalate this issue. Eventually, she said her supervisor will call me back. No call. Coupled with these issues and Goal's attempt to force surgery, I wasn't medically cleared for or lose $5200. May you please help me?

      Business Response

      Date: 03/11/2024

      We are unable to respond to this complaint pursuant to State and Federal law.

      Customer Answer

      Date: 03/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [************* ***** sent me an email stating that a refund was approved for me (see attached). However, I have not received a refund as of yet and supervisor *******, states they are deducting $750 for administrative fees. I reached out to ************* questioning the accuracy of these administrative fees (see attached). I haven't gotten a response. Also, *******, on 2 different occasions, said that she would email a refund document for me to sign and return. I have not received that yet. And now they have stopped responding to me.er Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 03/28/2024

      We are unable to respond pursuant to state and federal law, including HIPAA.  

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/1/23 I had a cosmetic surgery expected to be a tummy tuck and liposuction of 5 areas indicated on contract attached. Previous to surgery photos were taken of my body I was given the price quote of $11,150. I was to pay $250 to book procedure. I have a big paper email of all these events as well. So I booked. For July of 2023 but I came into some money early so I changed date for 6/1. Arrives for my surgery 5am. Gets prepped by nurse. Dr sees me he talks to me about surgery. I have surgery I get home I get filled with questions? They are very unresponsive for me to have had a major surgery like this. I have gone back to office and expressed through photos and text that he m not happy with surgery results had to come back to office half dozen times Dr tells me give it 6 months for healing that Ill see my amazing results. Well six months which was 12/6 I gave an appointment I show up they say Dr canceled all appointments I received no contact at all. So I call 800 number they give me appointments for the next week ********** have virtual next weds. Asking Dr about how I look. He says he was not aware that I was to get any liposuction that he had to now consult with higher *** and get back to me. Weeks go by I hear nothing its holidays so Im patient finally someone sends me a snippet of a contract saying Dr can opt to change surgery during surgery without my consent if he was unable to do complete job I should have been given the option if I wanted to move forward or not. So now the want me to pay for the liposuction never got during my surgery 5k more these people are running a scam and I want to report them to medical board next. Its not right. I have so many correspondence from beginning where I told them I was unhappy. I saw another surgeon he says 14k to fix wat this Dr did how could that be right ! Im so depressed and I need clarification on wat they did to me I have so much more correspondence. Also this was done by ************* at ***** ** *ocation.

      Business Response

      Date: 02/25/2024

      We are unable to respond to this complaint pursuant to State and Federal Law including HIPAA.

      Customer Answer

      Date: 03/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I give full consent for goals to discuss my case Per the hippa laws  

      They are a scam company who takes people money assures them of results and then when ur done they tell you you need a second round  so Im still unsatisfied that I paid $11,150and I still need more surgery but that was never communicated to me through the process  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 03/11/2024

      Notwithstanding the position of the claimant, under State and Federal law, we must have actual releases from anyone claiming to be a patient which directs that the specific doctor or medical practice may release information and directing to whom.  This must be signed and other information required.  As the entity which received this complaint is neither a doctor nor medical practice, no further information may be provided without a proper release form under the applicable provisions of the law and as set forth explicitly in the code of federal rgulations (CFR)

    • Initial Complaint

      Date:01/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am deeply concerned about my experience with Goals Plastic Surgery after signing up during a Black Friday special on 11/27. The representative provided misinformation, affecting my comfort and security. I expressed concerns about living in ******, but was told there was an office in *****, later discovering it was in *******, a 2-hour flight away. The consultation raised issues about the BBL portion, and conflicting information was given regarding the need for someone to accompany **** faced challenges with communication, misinformation, and scheduling issues, culminating in a rushed virtual consultation on 12/22. On 1/9, I experienced a missed Pre-op call and conflicting information about the surgery's necessity, leaving me distressed and questioning the safety of the procedure.Concerns escalated on 1/10, learning about past surgery delays, botched BBLs, and issues with anesthesia. On 1/11, I proposed alternatives, but additional fees for rescheduling or changing doctors were presented. I'm left anxious, considering cancellation due to safety concerns, with only a narrow window of 30 days for any refund.I seek assistance in disputing charges or finding a solution that prioritizes my peace of mind. I've saved diligently for this experience and now face the difficult decision between potentially wasted money and my fear of proceeding with an uncertain surgery.Any help or guidance is greatly appreciated. I have attached a full document with details and screenshots

      Business Response

      Date: 01/12/2024

      We are unable to respond as such would violate State and Federal law including under HIPAA.

      Customer Answer

      Date: 01/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    Goals Aesthetics & Plastic Surgery is NOT a BBB Accredited Business.

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