ComplaintsforReward Zone USA, LLC

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have done multiple levels they require for rewards. I have done everything. I have emailed sent screenshots of where I did the requirements and still wont pay me for $750. I have downloaded apps, signed up for subscriptions, played games, done surveys and still have not received anything. Now my Acct shows two items completed and rest got removed. I did take screens shots of the stuff I have done. And they have not credited me some for some of the items. I want what is only the right thing to do and that is for them to credit me $750. I want my pay out. I have sent multiple emails and they are removed some of the things I have done.

  Business response

  09/23/2022

  Hello,

  
  We are writing in response to complaint #******** from 09/21/2022. We apologize for any frustration that the customer experienced with our program. Were happy to assist.  

  
  We have thoroughly reviewed the customer's account and communication with our support team. On 06/12/2022, the customer notified our support team for assistance with deal credit as they were reporting that the requirements for Coin Master were met, however, they were not reflected under their Reward Status. Our team was able to work with the customer to gather the required proof of deal completion and within 24 hours the deal was credited to their account. On 6/14/22, it appears that the customer replied that might have contained other deal-related questions, however, our system accepts screenshots by secure link only, our team was unable to determine what specific question or deal the customer was inquiring about and provided the instructions on how to submit screenshots via our secure link. There were several follow-up emails between our support team and the customer by email, however, we did not hear back from the customer. On 9/11/22 the customer reached out reporting deals that had not yet been credited to their account along with information on how deal crediting works and instructions on how to submit proof of deal completion. For many of our deals and offers it can take up to 5 days from the time the requirements are met to see the deal reflected under the account Reward Status. This allows for a period of time for the deal completion to be verified. It seems like this caused confusion about the experience and well look at how to make this clearer in the future.

  
  As of right now, we see the customer qualifies for a *************************** that they can claim online or if they wish to continue to complete more deals for a higher-level reward, they are welcome to do so.

  
  A member of our customer support team will reach out to the customer via email to clarify the next steps on how to submit their claim and/or proof of deal completion if they wish to continue to a higher-level reward.

  
  Thank you,
  Reward Zone USA

  Customer response

  10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  they contacted me and gave me 250 gift card  they did not acknowledge at least 6 or 7 things i have completed. in which should have been 750 payment. they did not consider the fact when i was trying to redeem weeks prior to accept the the things i have completed .. they restarted my levels which is wrong. they did leave some of the levels off. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  10/07/2022

  Hello,

  
  We are writing in response to the follow-up for complaint #******** originally dated 09/21/2022. When the complaint was originally filed, we assessed the circumstances of the case and in good faith made several exceptions to come to the offer of a $250 Reward which we believe to be fair and reasonable. If the customer qualified for a $750 Reward, we would have been happy to extend that offer. To qualify for a $750 Reward a total of 20 deals must be completed. The customer would have needed 9 additional deals to qualify for $750.

  
  As stated in our original response, the customer originally began completing deals on 06/12/2022, they contacted our support team for assistance with deal credit as they were reporting that the requirements for Coin Master were met, however, they were not reflected under their Reward Status. Our team was able to work with the customer to gather the required proof of deal completion and within 24 hours the deal was credited to their account. On 6/14/22, the customer replied with other deal-related questions, however, our team was unable to determine what specific question or deal the customer was inquiring about and provided the instructions on how to submit screenshots via our secure link. After that, the next time we heard from the customer was on 9/11/22 when they reached out reporting deals that had not yet been credited to their account along with information on how deal crediting works and instructions on how to submit proof of deal completion. Almost three months had passed since the last communication with the customer, and by that time, all deals had expired.

  
  We always strive to do what is right for the customer within the limits of our Terms and Conditions and we feel that this was a good compromise considering that we granted credit for proof of deal completion that did not meet the requirements of valid proof of deal completion and that deal credits expire 60 days from completion. In this case, the customer had 4 deals that had been credited to their account through their participation and requests for manual credits for expired deals, and for many of these deals, the proof of deal completion could not be validated. Despite these factors, we credited the customer with 7 deals, which qualified them for a $250 Reward. At the time the offer was made, the customer had 11 deal credits toward their Reward. Based on our research of the communication history, there were not any requests made for additional deals and there was no additional proof of deal completion submitted or additional deals completed.

  
  We reached out to the customer to let them know that we had qualified them for a $250 Reward, provided them instructions on how to submit a claim, and advised that if they’d like to continue to a higher level reward they were welcome to continue to complete more deals. The customer submitted an online claim and redeemed the $250 gift card on 9/26/2022.

  While we’re unable to offer a $750 Reward, we hope the customer enjoys their gift card and we invite them to return to the Rewards program in 12 months.

  
  Our Terms and Conditions can be found here **********************************

  
  Thank you,
  Reward Zone USA 

  Customer response

  10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  That’s a lie about needing to complete 9 more deals for the 750.  As shown in all these screenshots prior I done multiple.  And far as some levels were not shown that was completed.  Some levels now say level 1 instead of level 5.  As stated on there website it says 5 deals for 500 10 deals for 750. I will again send that screenshot. I done total of 14 deals when I first requested was way before the 60 day mark  it was a battle from august to finally getting the 250 reward   On the 26th of September   They still owe me for reward   I have uploaded prior multiple levels I completed 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****  
  
  
   
  

• Initial Complaint

  09/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company is a scam. DO NOT TRUST THEM I have been going and forth with them since Thursday sep.15th 2022 about me receiving my $750.00. They swear that I had received one in June of this year under them which was a lie it was with a different program. I have sent them screenshots of a email that was used in June with a different program showing that its no account associated with that email with Reward ZONE USA and still said Im lying. They sit up here and promote different programs and say that the same program until its time to claim your reward. Im not happy with this and I suggest everyone to please do not fall for this scam. Thank you :)

  Customer response

  09/21/2022

  Hello, 

   

  I will like the $750.00 payment as the desired outcome. 

  Business response

  09/22/2022

  Hello,

  
  We are writing in response to complaint #******** from 09/21/2022.

  
  We are happy to clarify any confusion here and explain our decision to disqualify the customer from claiming another ********************** through the Up Level Rewards program from the website Reward Zone USA.

  
  The customer received and redeemed a $750.00 PayPal reward to the email address ************************* on June 9, 2022. All participants in our Rewards program are subject to our Terms and Conditions, including our waiting period rule. For a $750 reward, the waiting period is 12 months.

  
  Rewards are subject to the Household Waiting Period Rule as outlined in our Terms and Conditions and described below.

  
  Rewards are limited to one Reward of any kind per person and household (persons living at the same residential address) per eligibility period. You and the members of your household must wait sixty (60) days after completing all of the Deals required for a Reward with a value of $100 or less before becoming eligible for another Reward of any kind, and you must wait twelve (12) months after completing all of the Deals required for a Reward with a value greater than $100 before becoming eligible for another Reward of any kind. A household means a residence where you live and cannot be a PO box, where you work, or other non-residential address. We may ask you to prove your household address so we can ensure compliance with the rule depending on the Reward Level.

  
  On July 19, 2022 the customer reached out to our support team using the Up Level Rewards contact form on the Reward Zone USA website inquiring about our program.

  I'm trying to get my 750 cash app reward and it said that it look like I have received a rewards in the last 12 months. Are you guys the same thing as flash rewards? I was told yall was different.

  At that time,our team clarified that Up Level Rewards was launched as the new rewards program for all of our websites, information was shared along with our FAQs and Terms and Conditions.
  

  In addition,our Terms and Conditions state that you are not permitted to create more than one account for participation in our Rewards program as described below.

  You cannot complete Deals using a bot or other automated means of signing up or otherwise tamper with our system or attempt to defraud us by using multiple email addresses or other means or otherwise game the Rewards Program to circumvent the limitations described above. You also cannot use a link to a Website provided by another person or one obtained outside of our normal marketing channels or reuse a link that you previously used to claim a Reward, unless we have sent you a link to share as a part of our refer-a-friend program. We may also disqualify you if you access a Website mid-path by skipping the registration and/or survey pages. If we reasonably believe you are attempting to do so, we may void all of your attempts to earn a Reward.
  The customer has created multiple accounts using different email addresses, including *********************** **************************** ************************************* recently, the account *************************** was set up on September 14, 2022. On September 19, ******************************************************************************* our program and let them know that they could return on June 9, 2023.

  
  Customer satisfaction is very important to us. Our policies are in place to ensure the highest quality, standards, and values that our Rewards Program believes in. The decision to disqualify the customers claim is a final decision and hasnt been made lightly.
  While we understand this isnt the answer you were looking for we hope that this clears up any confusion.

  
  Our Terms and Conditions can be found at ***********************************************

  
  Thank you,
  Reward Zone USA

  Customer response

  09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I have not received my $750. Reward zone stated that I received one in July 2021 and June 2022 when they have a 12 month waiting period. If yall have a 12 month waiting period how was I able to receive another one in June 2022 make no sense. The promote different website like its different programs but I guess its the same. I feel like its scamming because you sent up here and pay for deals. Clearly when I search the email that was used in July 2021 it said that its not account associated with that email and I even have a screen recording showing . I have no reason to lie and I really think its unprofessional how they operate. They sitting here trying to disqualify me from the program as a whole because I went and posted my complaint on the BBB website which is not fair. I would like my $750. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********
  
  
  
  
   
  

  Business response

  09/23/2022

  Hello,

  
  We are writing in response to the follow-up of complaint #******** from 09/21/2022.

  
  Our decision to disqualify the customers most recent participation in our program and claim for a Reward is final. All participants in our Rewards program are subject to our Terms and Conditions, including our waiting period rule for our Up Level Rewards program. For a $750 reward, the waiting period is 12 months.

  
  We've reviewed the account(s) and we can see that the customer has received at least two ***************************. Most recently, this customer received and redeemed a $750.00 PayPal reward to the email address ************************* on June 9, 2022, and redeemed through Tremendous with the email address **********************. On Jul 25, 2021, a claim was finalized and they were sent $750 to their PayPal account.
  We are happy to offer a legitimate program, paying rewards to those that abide by our Terms and Conditions and operate in good faith and follow the rules. This customer has created multiple accounts with our program under various email addresses to claim multiple rewards. As you can appreciate, this makes it difficult for our risk prevention team to identify them immediately. Our Terms and Conditions clearly state that you cannot complete Deals using a bot or other automated means of signing up or otherwise tamper with our system or attempt to defraud us by using multiple email addresses or other means or otherwise game the Rewards Program to circumvent the limitations. If we reasonably believe you are attempting to do so, we may void all of your attempts to earn a Reward.

  
  This decision is final as is our decision to permanently suspend them from participating in our Rewards program in the future.
  
  Thank you,
  Reward Zone USA

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I never received my 100 reward after I reached level 5 and completed cash offers as well as free offers. I emailed my concern to customer support on 9/6/22. On that day they lied and said I I received my reward but when I started questioning them on where and how was the reward sent, they told me that they was going to look into the situation. I sent them screenshots of everything thing they said was needed and I have not heard anything since on top of that I cant check my rewards status anymore. When I try to check my rewards status it says I have to complete a deal. So I completed that deal is still was not able to check my status. I would like to know whats going on.

  Business response

  09/20/2022

  Hello,

  Were writing in response to complaint #******** dated 09/20/2022. Were happy to assist this customer and we apologize that the redemption experience was a source of frustration.  

  
  Weve reviewed the account and communication history with the customer and we learned that on July 14, 2022, the customer qualified for a *************************** and submitted an online claim for a $100 **** Gift Card. The claim was processed, and a $100 digital reward was delivered by our Fulfillment vendor Tremendous on July 15, 2022. We can see the reward redemption email was opened by ********************** shortly after it was delivered on July 15, 2022.

  
  With the assistance of our fulfillment vendor, we learned that although the reward was delivered to ********************** the customer did not redeem the ********************** at that time. It appears that the customer was unable to locate the original reward redemption email after they initially opened it took longer than we would have liked for our team to determine that was the issue that the customer was experiencing. The good news is that the reward redemption email was resent to the customer through Tremendous and we can see that the reward was on September 20, 2022.

  
  We apologize for any frustration the customer experienced when they reached out to follow up on the reward. Customer satisfaction is important to us, well use this as a learning opportunity for our team so that we can improve in the future.

  
  We hope that you enjoy your gift card.

  
  Regards,
  Reward Zone USA 

  Customer response

  09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes I received the reward after months of waiting. Not only did I have to wait the company kept giving me the runaround. I was lied to in numerous times. With that being said I am not satisfied with the results. I earned the reward because I completed the each and every task to receive the reward. The company did hold their end of the process. So no Im not satisfied with the results. It was unprofessional and and false advertisement. I definitely deserve better results. I spent a lot of time and money completing the offer to receive the reward. On top of the unnecessary time I spent being lied to to by customer service support. I am not going to be satisfied until I receive my reward that I applied for in this complaint. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I completed 25 deals 2 get $1000 reward. My problem came when it was time 2 claim my reward & verify ID. The site states there's 3 steps. 1.)CLAIM REWARD 2.)VERIFY ID 3.) RECEIVE **********************. My DL had been washed & was faded & blurry so it failed. Which was 100% my fault. I got a new ******** the link wouldn't allow me 2 even attempt 2 verify DL due 2 the fact that when I tried 2 claim reward it said I had claimed it already so I couldn't get past step 1. I called 3x & was told it's a technical issue on their end tht they would fix. Next I was told it'd be manually done & send ********** of address. I sent my light ********** return. They accepted my id but needed a better selfie holding DL. Then they email saying I'm disqualified bc I didn't pass verification. HOW CAN I FAIL IF I WASNT EVEN ALLOWED TO UPLOAD MY NEW DL? I did NOT violate any terms. I wasn't even given the chance 2 upload my new DL like they stated I would be able 2 & it's wrong. My address, phone#, email are all the same that my 3 credit reports reflect so my info is all correct. I have the email where my DL was ok for them just not my selfie part holding my ID. I resent better pic. Yet if I could use their *********** not be manually reviewed like everyone else then I would of passed it bc they accepted my DL pic when they reviewed it themselves. I've tried every link they sent via email 2 upload DL but claims I got reward already so I can't. I recorded the ********* can prove tht they said they would fix ****** could get my reward after they did. I didn't violate their terms bc I couldn't even get the chance 2 upload my new DL. I should be been given the equal fair chance 2 upload my new DL like everyone else. Hopefully they will fix this. I spent a lot of ************ completing it & feel cheated like it's a *********** should have 2 give me a chance 2 verify myself using their system & if I fail then I would accept that but 2 fail me wo giving me a chance is wrong!! They said it would be fixed & lied

  Business response

  08/01/2022

  Hello,

  
  We are writing in response to complaint #******** from 08/01/2022.

  
  To maintain the integrity of our Rewards program, as part of the validation process, all customers are required to go through multiple checks as we process claims. Identity verification ensures that there is a real person that is participating in the program and that they are the actual person. As you can appreciate, this prevents individuals from participating on other people's behalf without authorization, creating false identities, or committing fraud. Our Terms and Conditions that were agreed upon can be reviewed here: ***********************************************

  
  Note that our Terms and Conditions clearly state that identity verification is required through our through our third-party vendor, *******.In addition, failure to provide accurate information may result in processing delays and/or disqualification of your claim.  
  The customer attempted the identity verification multiple times and failed. There were multiple issues, including the validity of the document and facial authentication. As a courtesy, in good faith our claims team offered to review the documents and images to investigate how to proceed. Based on the submissions, it was apparent that the identity verification failed since the documents/images do not match and have been flagged for validity issues. Simply put, the customer provided two separate selfies, showing completely different people.  This amongst other factors led to the disqualification of the claim.

  
  We maintain our decision to disqualify the claim.

  
  Thank you,
  Reward Zone USA 

  Customer response

  08/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [ No it is not 2 different ppl! They're both me it's just the 1st photo is old & I assumed I could use it bc I used it when getting my bank acct a while back & still had it stored on my laptop so I just sent it. I understand that I'm "heavier" again now than when I 1st had my weight loss surgery & dropped 106lbs but if that's what all of this was about Idk why couldn't u of just communicated that to me & said only use a current pic. I would of been happy to do anything asked of me. I honestly didn't think it was a big deal or I wouldn't have used it. I just assumed since it was good enough to open my checking acct last yr then it would be great to use for verifying myself again. When u asked for a better, clearer pic I happily took 2 more for u right then & sent them. I apologize for taking the "lazy" way out & cutting any corners. Y'all use some of the best ID verification ************ don't need manually reviewed I'm confident I can pass the verification if you let me try. I kept getting error saying I got reward already. I feel it's unfair not 2 allow me 2 upload my ID 2 ur system 4 them 2 decide esp since u aren't satisfied with my skinny pic & heavier pic as both being me. I have any kind of proof needed to show it's me I'm me!! Here's the list of things to verify myself with.. . Driver's License, Entergy ****, Gas ****, Cell ****, Wifi ****, Pest Control ****, ************* card, **************** **** ********** Credit Card ********** Auto *************** ******* ID, ******* *********** *********** Diploma, Student *************** SOcial Security Card, Birth Certificate, Marriage License, Divorce Papers from previous marriage, Medical Record Printout, Medical ****, Paycheck Stub, Tax Return, Credit Report, Notarized Verification of Identity, Sentencing Order from Court, 401K Stub, IRS transcript, Personal Property Assessment, Hunting License, Car ************* **************** Card, Speeding Ticket I just got last week, Background Check Printout my Employer gave to me, Pharmacy RX List, RV title, ****************** ******* Acct ********** Unemployment ********** Dr ****** for work due 2 COVID, Emergency Room Discharge ********** Hunting License, Fishing License, Boat *************** ************** Card, Hunting Dues Receipt, Voter Registration Card, Library Card, Debit Card, Credit Cards, Concealed Carry Permit, Orthodontist ****, Eye Dr ********** Vision Prescription for ordering some glasses, **** Contract, My insulin Prescription, Check Stub from ******** Auditor, 401k Check Stub, Stimulus Check Stub, Motorcycle **** of Sale, Student *************** Child Support Wage Deduction Statement. We could of fixed this immediately had I been aware that was the problem. I spent a lot of ************ on these deals and I hope that we can fix this esp over something so minor. I will even do a live feed video chat with u holding my ID. Anything to just fix this & prove I'm ****** really hope y'all show good faith and let's fix this wrong and make it right. ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

  Business response

  08/17/2022

  Hello,

  We maintain our decision to disqualify your claim as outlined in our previous message. Additionally, we have found that your attempts to bypass our verification process without a valid selfie, and/or image submission, are deemed as gaming the Rewards Program to circumvent the limitations described in our Terms and Conditions. They clearly state "If we identify an identification card and/or selfie image uploaded that has been altered or is otherwise determined to be invalid, we reserve the right to disqualify the claim."
  Our Terms and Conditions that were agreed upon can be reviewed here: ***********************************************
  
  Please know this decision is final.
  Thank you, 
  Reward Zone USA

  Customer response

  08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Well that's the thing I'm not trying to "game" your system! How do u say I try to bypass ur verification system by not submitting a valid ID/selfie? I clearly sent you a total of 4 selfies holding my valid unexpired ID!! It's incomprehensible how y'all continue to act like I did wrong so I can't claim the reward I earned. I also made sure not to mask my DL number like it says to do just so it couldn't be said it's not mine. I offered to submit everything under the sun to get my reward and y'all even emailed me recently saying I qualified and told me to claim it but it's road block after roadblock. Every bit of my information is the exact match on all 3 of my credit reports so I know for sure it's not invalid as you say!! All of this is bc I used an older selfie that was already on my laptop bc I was being lazy that night and didn't want to get up and go to the car to get the charger to take a pic. It shouldn't matter since they're both me anyways right? I gained a lot of my weight back so what that shouldn't matter if I did or not but stop saying my stuff is invalid bc they're both me and both valid and y'all just don't want to give me the reward I earned. Y'all go back and forth one minute u email saying go claim it next I'm disqualified. Good lord why can't u just do the right thing and maybe folks would believe in this program more I see why everyone says it's a scam bc y'all block ppl from getting what they earned!! I do not agree w this and it's wrong and I hope someone with a diff set of eyes looks at this stuff to see it's wrong but I doubt it. God don't like ugly

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have submitted a complaint about this business previously. Everything seemed to be going okay at the time. I submitted proof of residency, photo ID and selfie, and receipts. It just seems like theyre throwing everything they can at me to keep me from claiming my reward. Saying that my proof of residency is invalid/ blurry, previously saying I didnt even complete the offers. I am attaching the files I sent to them; even blocking out the account number like they told me to. I am supposed to be receiving a $100 via **** gift card. Also attaching the emails showing that I kept in contact with them.

  Business response

  07/08/2022

  Hello,

  
  We are writing in response to complaint #******** from 07/08/2022. We apologize for any frustration that the customer experienced with our program.
  
  We have thoroughly reviewed the customer's account and communication with our support team. Once a claim is submitted, we do require identity verification that includes the submission of a customer submit a valid government-issued id, a selfie, and proof of address. We strive to fulfill claims within 5-7 days of a qualified claim being received and this is dependent upon receiving acceptable documentation. The good news is that in 2-3 business days, the customer will receive an email from Tremendous, our fulfillment vendor, containing their $100 **** Gift Card.
  
  Thank you,
  Reward Zone USA

• Initial Complaint

  06/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have credits for completing offers that have not been received. I am currently putting fourth credits towards a $1,000 PayPal gift card. I am on level 3 out of the 5 total. I want to cash out at $100 therefore three deals must be completed. But, oddly I have, and it still says 3 deals left to complete level 3. I have only spent roughly $15. That being *********, **********, and ************. All were processed on June 25, 2022

  Business response

  06/29/2022

  Hello,
  
  We are writing in response to complaint #******** dated 6/28/2022.
  
  We have thoroughly reviewed this customers account and see that they are completing deals toward $1000 to your PayPal Account.
  We sincerely apologize for the issue they have encountered with receiving deal credit.  Our customer support team replied to this customers initial inquiry about missing credits on June 27, 2022, and we did not hear back from the customer. We are happy to help with making sure that any qualifying deals are credited accordingly.
  
  A member of our customer support team reached out to this customer via email again on June 28, 2022, to clarify the next steps and we are waiting for their reply.
  
  Again, we sincerely apologize for any issues or confusion this may have caused the customer.
  
  Thank you,
  RewardZone

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company rewards Wizard is a Scam. I completed all deals and completed and submitted everything within 3 days and received a reply that they can no verify my identity and claim is now terminated and decision is final. Link is mysteriously missing now. If I don’t get my money I will file a claim with small claims and won’t stop until I receive it. I have all supporting documents needed and they will be paying the court costs. They wasted my TIME!

  Business response

  06/15/2022

  Hello,
  
  We are writing in response to complaint #******** dated 06/14/2022.
  
  We have reviewed the customer’s account and communication history and we apologize for any confusion that the customer experienced.  As part of the claims process, in order to receive their reward the customer still needed to submit a document for primary proof of address (as outlined in our terms and conditions). Our customer service team has reached out to the customer and at this time all required documents have been submitted. In 2-3 business days, the customer will receive an email from Tremendous, our fulfillment vendor, containing their $1000 reward. 
  
  Thank you,
  Reward Zone USA

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Do NOT even try to do any of this. I worked on this for the last 2 months to not even make it past the second level. I put time and money into this to get literally $0. Almost every deal I completed wasnt accounted for and I had to reach out. It was extremely time consuming.. Im infuriated. I was ONE deal away from the $250 level and I waited on it to clear after having to reach out.. and I never heard back. Reached out again with screenshots twice for them to not respond until after my 2 month time allotment expired. So now I spent money on the deals and its reset to $0. I didnt even get the chance to get the $250 or even the $100 I rightfully earned..

  Business response

  06/07/2022

  Hello,

  We are writing in response to complaint #******** from 06/03/2022. We apologize for any frustration that the customer experienced with our program.

  
  We have thoroughly reviewed the customer's account and communication with our support team. On 03/30/2022, the customer notified our support team that some of the deals they completed within our program were not crediting within their account. Within 6 hours, our team responded to the customer to learn more about the specific deals and asked to customer to submit screenshots of the completed deals as proof of completion. There were several follow-up emails between our support team and the customer by email, our team attempted to reach the customer by phone on 05/02/2022. On May 27, 2022, the customer reached out by email, our customer support team replied within 3 hours, and we did not receive a reply from the customer.

  
  As of right now, we see that 4 deals are credited to the customers account, meaning there is one deal remaining to qualify for a $100 Reward. A member of our customer support team will reach out to this customer via email to clarify the next steps on how to submit their proof of deal completion.
  
  Thank you,
  Reward Zone USA

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I successfully completed a deal where I sign up for various deals and for reaching a certain number of deals you get a reward. I received a $150 gift certificate and was happy. I then received an email directing my back to the program so I decided to participate again. When competing deals I received a welcome back message and upon completion of the required level I received notification that I had earned a $250 certificate. I was excited. They have even sent me 3 confirmation emails that my certificate is on its way. Then suddenly, despite giving me the welcome back notifications, allowing me to access and complete the deals and sending me 3 confirmations that I met their criteria they sent me an email saying they would not pay and I was ineligible. I requested clarification as to why they sent me welcome back confirmation, why they allowed me to sign up for more deals and why they repeatedly confirmed my success. They would not explain. They were clearly misleading me with intent for them to get their commission for me signing up for additional deals with no intent on paying me. To summarize, they sent me a welcome back message, a prize confirmation and have received their commission for the deals they tricked me into signing up for. I can not tell if it was negligence or fraud, but their behavior was clearly dishonest and misleading and I was raised to be responsible if I cause that sort of problem. It's called responsible citizenship. I expect my $250 voucher based on their communication.

  Business response

  05/26/2022

  Hello,

  
  We are writing in response to Complaint #******** filed on 05/25/2022. We sincerely apologize for any confusion or frustration this customer experienced.
  "Our records indicate that they completed additional deals after submitting the claim. It also appears that the customer followed multiple reward links that they were working toward at the same time, which likely contributed to confusion in receiving emails from each of the reward paths the customer was working toward.

  
  When claiming a reward, a customer must acknowledge that they would not be able to claim another reward for the remainder of the eligibility period tied to a Tier 1: 12 months.
  Rewards are limited to one Reward of any kind per person and household (persons living at the same residential address) per eligibility period. You and the members of your household must wait sixty (60) days after completing all of the Deals required for a level 1, 2, and 3 Reward before becoming eligible for another Reward of any kind, and you must wait twelve (12) months after completing all of the Deals required for a level 4 and 5 Reward before becoming eligible for another Reward of any kind. A household means a residence – where you live – and cannot be a PO box, where you work, or other non-residential address. We may ask you to prove your household address so we can ensure compliance with the rule depending on the Reward level. Please refer to our Terms and Conditions: **************************************************

  
  We understand how continuing to receive emails regarding a different Reward after submitting the claim could have been a source of confusion. For this reason, we will make a courtesy one-time exception for the $250 claim. The customer will receive a follow-up email from our fulfillment vendor, Tremendous, in 2-3 business days.

  
  Thank you, 
  Reward Zone USATell us why here...

  Customer response

  05/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  They were difficult to deal with directly but after I made my BBB complaint they saw my point of view and, as a courtesy, awarded me my gift certificate. I am pleased with their service.
  Sincerely,
  
  ****** *******  
  
  
   
  
  

• Initial Complaint

  05/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed an allotted amount of deals for Up Rewards. In fact, I spent my own money on promotional deals and subscriptions to complete the steps to the Rewards Money. The website claims they will pay a certain amount of cash for the number of deals you complete/levels you reach. Well, I completed all the way past level 3 and OVERLY qualified for a $100 cash out. When I clicked the link to continue to my $100, they told me I was not qualified for any money at all. I wasted time and money for this deal and did everything correctly and got verification from every company that the deal/subscription to their service was completely signed up for. I even reached out to Up Rewards and explained the situation to which they denied my account having that progress. I literally have proof that my account DOES show that progress. I am infuriated by how much time I have spent sorting this through, not to mention money.

  Business response

  05/11/2022

  Hello,

  We are writing in response to complaint #******** dated 5/11/2022.
  
  We have thoroughly reviewed this customer’s complaint and we apologize for any frustration they experienced. We can see that the registration email used for our Reward program did not match the email address that the customer used in interactions with our support team as it appears that there was a typo in the registration email. As a result, our support team and our automatic claim system did not find a match for the deals completed. We were able to locate the customer’s account based on their phone number and we can confirm that the customer does qualify for a $100 Reward.

  
  Our team has attempted to contact the customer via phone call on 05/11/2022 and left a voicemail message and an email with instructions on the next steps to process their claim. The customer should check their email for directions on the ID verification steps that need to be undertaken to claim the Reward.
  
  Again, we sincerely apologize for any issues or confusion this may have caused the customer.
  
  Thank you,
  Reward Zone USA 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩