Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment with a psychiatrist through Talkiatry to be evaluated for a mental health condition, which would require multiple visits. ******************************************************************************* a second time due to Talkiatrys policy of not seeing patients who have EVER had a history of an eating disorder, even if it is not current and if it is not relevant to the issue you are seeking help for. This policy is discriminatory towards women, and should be shared with the patient before the visit. Talking took me on as a patient even though there was an already existing stipulation that meant they could NOT provide the services I was seeking. They then charged my insurance over 500 dollars for a completely useless appointment, leaving me with a hill of $80. Talkiatry wasted my time and my money with their discriminatory policy they should have communicated PRIOR to the making of the appointment.

  Business Response

  Date: 11/08/2023

  Hi, ********. We're committed to providing great care, even if that means letting you know your needs would be better met with someone else. Please email us at ******************************** if you'd like to continue the conversation.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received care on June 13, 2023 with ***************************************. Was promised multiple times this provider was in-network with my insurance company Cigna, but after my insurance company processed the claim, they found that Talkiatry gave the incorrect provider information that resulted in the claim being processed as out of network. I have been promised multiple times this issue would be resolved within 1 to 2 months, but am still waiting after having my issue "escalated" twice. I would like Talkiatry to fix this issue with my insurance.

  Business Response

  Date: 10/31/2023

  Hello, 

  We are coordinating with our billing team and someone will reach out to you regarding your concern.  

   

  Talkiatry Team

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got completely scammed out of $400. Absolutely no service was provided. I thought I was making a big step towards bettering my life and health by trying to reach out and get therapy or something but this just made my life worse. I set up an appointment (February 2023) to get an initial consultation with a psychiatrist under the impression that it would decide which form of therapy I would receive or what methods would be used or something along those lines. I meet up virtually, and essentially get a "Wow, you're messed up, good luck with that, bye." response. And that's it. Nothing productive comes out of it. Anyway I get slapped with a $400 out of pocket bill, I think that can't be right because I literally did not get any modicum of service so I call the billing center and ask what the deal is and I'm told a hold will be put on bill and they'll figure things out with my health insurance. So that was a complete lie, because I find out a couple days later that my credit score has dropped and I start getting threats about sending a collections agent. So I pay the $400 out of pocket. And that's it. Great job Talkiatry. I came to you for help in a vulnerable and desperate state, and you lie and threaten me and take my money. You people are thugs. I know you goons won't see this because you obviously don't care about your customers, but you are living garbage. You are closer to a group of organized criminals than you are to a company. TLDR: ************ is a bunch of scammers, don't trust them, they'll just strongarm you out of your money when you're at your lowest.

  Business Response

  Date: 10/24/2023

  Hi *******, 
   
  We understand that you sought us out in hopes of obtaining care and we thank you for choosing Talkiatry.  Through our online assessment, we do our best to determine if Talkiatry is the right fit for your care. But the only way to determine a treatment plan is by talking with one of our psychiatrists during a session.  These sessions are not a guarantee of treatment, but an opportunity for you and the psychiatrist to determine the best treatment approach for your needs.  These sessions are billable, even if we decide we cannot treat you. If you would like to learn more, visit us at *****************************************;
   
  If you believe that you were billed incorrectly, please reach out to your insurance plan and have them review your claim and visit notes.  
   
  Be well!
  

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought service through Talkiatry towards the end of 2022. I was informed that my insurance was in network. Months after my initial appointment I was sent a bill for over $300 (******) and was never informed by any providers in Talkiatry that my insurance plan at the time was out of Network. I always stay in network when seeking providers because I cannot afford out of pocket expenses. As soon as I saw the bill, I contacted Talkiatry and was told it was an error and that it would be adjutsed. A month passed by and the issue was not resolved, I was told to wait because it takes a few weeks for insurance companies to process payments. I have had several conversations with agents from Talkiatry who told me the issue would be resolved. Not only was I misled, I'm getting the run around and have reach no resolution. Talkiatry was negligent to inform me that my plan at the time was out of network. I should have been made aware so I could make an informed decision and they are doing a poor job resolving this issue.

  Business Response

  Date: 09/08/2023

  Hello, 

  Thank you for sharing your feedback with us.  If you have any further questions, please feel free to continue your communication with our billing team at **********************************.  

   

  Thank You,

  Talkiatry 

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 -April 11 - I had my first appointment (telehealth) with *****************************. It seemed to be legitimate and I had high hopes. But I wanted actual talk therapy, which was noted in my intake form, questionnaire, and file. May 24 - My doctor forgot everything about me already. No notes seemingly. Just started pushing meds, which I said that I did not want at the time. I would consider switching my ADHD med, maybe in the future. He stopped the appointment after about 20 minutes and I got billed for a full session, which should be an hour. June 8 - My doctor forgot everything again. Immediately started trying to push an SSRI on me. I told him I had a lot of issues with SSRIs in the past. He told me to look into Vyvanse, as an alternative for Adderall, which I was already on for ADHD. I said that I would look into it. He told me that he thought we had a longer session but had to go - again, about 20 minutes. I got billed for the full session again. June 26 - Knowing that I already had a prescription for Adderall pending in my pharmacy, he prescribed me Vyvanse without asking if I wanted it. He also prescribed me an SSRI, Effexor. He stopped the appointment after about 20 minutes. At this point, there has been NO talk therapy, aside from initial appointment. It has just been drug-pushing conversation. July 18 - I got back home on a redeye flight a few hours before our appointment, which he knew. I was exhausted and had not slept in over ********************************************* of trying to double-dip on prescriptions and also, for scamming the system. I was very confused and then he told me about how I was prescribed Adderall from a different prescriber and also, ******* from him. Confused, I told him that he already knew this, we had this discussion many times in the past and he seemed to backtrack. He ended our session after TEN MINUTES. Still got billed for the whole session. = $150 for this with absolutely nothing to show for it and no resolution.

  Business Response

  Date: 09/08/2023

  Hello, 

  Thank you for sharing your feedback.  We are coordinating with our billing team and someone will reach out to you regarding your concern.  If you have anything further to add, please email us at **********************************.  

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in February I started using Talkiatry as a way to find a psychiatrist. When I first downloaded the healow app it had me input my insurance information and then provided me with a few doctors that were presented to me, leading me to believe they were under my insurance. After several months and sessions had passed I received an email informing me that my insurance was not going to be accepted, and that I now owe over $1,200 dollars to Talkiatry. I've contacted them many times since then but they have done nothing to help me and won't pass my complaint along past the basic billing department employees. They are now about to send me to collections after charging me for a service without my knowledge for months on end. I'm unemployed and have frail mental health and using this service has only made things worse for me, I feel deceived and taken advantage of.

  Business Response

  Date: 09/08/2023

  Hello, 

  Thank you for sharing your feedback with us.  We are coordinating with our insurance verification team and someone will reach out to you regarding your concern.  If you have any further questions or concerns, please reach us at **********************************.  

   

  Thank you, 

  Talkiatry! 

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Talkiatry has not indicated that they are going to adjust my bill. They need to agree to adjust it to a $0 balance or I will not be satisfied. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************************************
  
  
  
  
   
  

  Business Response

  Date: 01/03/2024

  Hi *****, 

   

  We're sorry that you are not satisfied with the resolutions offered to you.  Please reach out to our billing department at ********************************** if you would like to discuss this further.  

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I would like to request the email and phone number of someone who is higher up in the company than anyone I could reach from the billing department, as they have no been able to assist me to this point. Thank you. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************************************
  
  
  
  
   
  

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used talkiatry for 3 services at the end of 2022, beginning of 2023. The doctor was good, but the service from the company was not, nor was it worth the price I was paying. In March I cancelled. They did not respond for several weeks and then tried to charge me for missing an appointment. I had to argue to get that charge removed, I paid the remaining balance and walked away. Fast forward five months and I randomly start getting bills from them again. I try to dispute, saying I paid my balance and left the program. They will not budge, and are insisting that it is for a service I received in January. I did not keep my proof that I paid my balance to zero, and the company keeps trying to charge me for services I have already paid for.

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Talkiatry regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talkiatry charged me for a consultation on June 1, 2023 that was not a serious medical exam. I originally booked a consultation in ********, then switched to ******** since I intended to stay there. Talkiatry called the day before to confirm the switch. Nevertheless, when the consultation began, it was clear the doctor wasn't serious about evaluating my medications and planning a course of action. He was cold and rude from the beginning and branded me as a drug seeker in session. The company and the doctor made assumptions about my mental state based solely on my physical location and didn't treat the appointment seriously from the start. In the end, the doctor refused services and prescriptions. Talkiatry is now charging me a $30 copay for services that did not take place.

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Talkiatry regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

  Business Response

  Date: 09/11/2023

  Through our online assessment, we do our best to determine if Talkiatry is the right fit for your care. But the only way to determine a treatment plan is by talking with one of our psychiatrists during your session.  These visits are billable consultations, even if youre referred out. 

   

  Thank you, 

  Talkiatry! 

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Talkiatry is claiming that the issue is that Im dissatisfied with a referral out after a consultation and that I have to pay for it.  That was not my complaint. My complaint is that the session was never a consultation in the first place. The doctor was unprofessional and abusive from the moment the session started. He began with the assumption that I was a drug seeker. He made derogatory remarks and behaved inappropriately. He assumed at the behest of the company that my rebooking from one state to another was an indication of addiction from the moment I walked in the door. That is not the basis for any medical conclusion. This is not how a medical exam is conducted.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 10, 2023 - I made an appointment with a *** ****************************** Talkiatry keeps sending me texts, real mail, emails about how I owe them $100 for a no show. The doctor was on the camera and said she couldn't hear me. She said I will let them know. She said it was because I was on my phone and I didn't have headphones. I was on the camera for about 2 minutes with her and she kept saying I am trying to help you and her attitude was condescending. I have done other teleconferences with my primary care doctor on my cell phone with no problem. Go and reschedule. I called immediately to reschedule and they couldn't get me in before my primary care doctor could so I said no to the new appointment. I have been receiving texts, emails, and now real mail in my mailbox saying I owe them $100 as a no show. I called them and the customer service rep said it would take 4 to 6 weeks for them to approve the cancellation of the debt I owe. Very unprofessional and I would never do business with them again.

  Business Response

  Date: 09/08/2023

  Hello, 

   

  Patient requests no communication from Talkiatry.  

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talkiatry provided zero services and still billed me $100 (though they stated if they HAD they provided a session it would have been covered by my insurance). They are constantly harassing me with calls, text and emails to pay them $100. The only customer service is a call center in *********** where they speak no English and hang up on me. Bill ID: **** - **** * **** Account Number: ******

  Customer Answer

  Date: 08/18/2023

  At this time, I have been contacted directly by Talkiatry regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  They constantly demand to be paid for services I never had. They continually harass me night and day for money but refuse to address the fraudulent billing.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

  Business Response

  Date: 09/11/2023

  Hello, 

  To make sure we can help as many patients as possible, we charge a cancellation fee of $100 for cancelling or rescheduling an appointment with less than 48 hours' notice. If you cancel more than 48 hours in advance, you wont be charged.  Feel free to reach out to us at ******************* if you have any further questions or concerns.  

   

  Thank You! 

  Talkiatry

  Business Response

  Date: 11/15/2023

  We have reviewed and resolved this concern.  If you have any further concerns, please reach out to our billing department at **********************************.  

  Customer Answer

  Date: 11/21/2023

  My complaint has not been resolved. Talkiatry is still sending me requests for payment for services I never had.

  ********************************** responds with: 
  
  We want to remind you that there is an outstanding balance on your account with ********************.
  
  Unfortunately, the ****************** cannot assist with No Show/Cancellation disputes. I see that your initial concern was sent to the correct  department under Ticket#******* . They do have a 4 to 6 week turnaround time. Please refer to the ticket number when reaching out to us.