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Business Profile

Newspaper

The Epoch Times

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Epoch Times's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Epoch Times has 2 locations, listed below.

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    Customer Complaints Summary

    • 294 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the past several weeks I have received unsolicited emails from The Epoch Times and have gone through the unsubscribe option however I see that I keep getting these emails. I see that other complaints are regarding the same thing. I dont know what to do to get rid of them.

      Customer Answer

      Date: 03/09/2023

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.

      Sincerely,

      *******************

      Business Response

      Date: 11/17/2023

      I understand that it's frustrating to receive emails that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never subscribed to Epoch Times and don't want it! I can't seem to get rid of it though! I even unsubscribed through their website and blocked their email and still I get their **** *n my spam folder! This is totally unsolicited and maddening! I want it to stop!

      Customer Answer

      Date: 03/07/2023

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.  I still continue to receive annoying and unsolicited email from them!

      Sincerely,

      *****************************

      Business Response

      Date: 11/17/2023

      I understand that it's frustrating to receive emails that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have recently started receiving a very distasteful newspaper from this organization and have never signed up for it. The vile in the paper is false information and claims. As a mixed household Im embarrassed they would send this to us. There is no way to contact them to have all information stop.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive unwanted physical mail. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Epoch Times has somehow subscribed me to their email newsletter. I never signed up for it and never contacted them for any reason. It just started arriving in my In Box. There appears to be no way to unsubscribe and I do not want to receive this mailing.

      Customer Answer

      Date: 03/06/2023

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.

      But, I've also received no further emails of any kind from them. I consider this interaction to be a success, since the offending mailings have ceased. I'm assuming your contact scared them into shaping up. I'll let you know if the offending mailings ever resume but, for now, it looks like everything is OK.



      Sincerely,

      **************


      Business Response

      Date: 11/17/2023

      I understand that it's frustrating to receive emails that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      unsolicited spam. Unable to unsubscribe.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I unsubscribed from Epoch times emails and have marked their emails as junk in gmail multiple times but their offensive emails keep being delivered. I am notndoos never have been a subscriber.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Epoch Times has been sending emails to me without my consent. I have been unable to stop them using unsubscribe and block options. Ive also marked them as junk. I feel this is a violation of my privacy.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Epoch Times is a site I visited one time for 5 minutes. I did not sign up for anything. Since then i received a printed copy of the paper in my mailbox. I also get an unwanted email most days. I unsubscribed first. I then reported spam. I then blocked. Nothing works, the emails keep coming thru to my gmail inbox. This is ridiculous.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving emails from Epoch Times for about two weeks. I have unsubscribed 3 times. I seem to have gotten a message on the screen saying my unsubscribe was successful, yet I continue to receive the unwanted emails. These shameless spammers are relentless. Their content is garbage. It is so frustrating. Please help me.??

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving emails from Epoch Times for a few months. I have unsubscribed 3 times. I seem to have gotten a message on the screen saying my unsubscribe was successful, yet I continue to receive the unwanted emails.

      Customer Answer

      Date: 02/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.

      **********************************************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. I've made sure that you won't receive any further contact from us. If you need further assistance, you can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    The Epoch Times is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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