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Business Profile

Newspaper

The Epoch Times

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Epoch Times's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Epoch Times has 2 locations, listed below.

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    Customer Complaints Summary

    • 294 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have never signed up for this "subscription" of fake news and hate speech but they've signed me up for a newspaper subscription.

      Business Response

      Date: 10/30/2024

      I don't have any record of a subscription in our system under your email, name, or shipping address. I will remove you from our sample paper mailing list.

      Customer Answer

      Date: 10/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and hope they never contact me again. 

      Sincerely,

      ******* **



       

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have continuously blocked this extremely poor and radically biased emailed copy of Epoch that came to me unsolicited . The emails still keep coming. I attempted to achieve this task online . . . for which they charge a "refundable" dollar. No surprise there, considering the quality of the newspaper. Whatever happened to reporting the truth?

      Business Response

      Date: 10/30/2024

      The easiest way to unsubscribe from all of our emails is to click the link at the bottom of our email to manage your newsletter preferences. A new page will open in your internet browser, and please click click here to manage your email preferences. Another page will open where you can see all the newsletters youre currently subscribed to, and at the bottom of this page, there is an unsubscribe from all button.

      I'll make sure to remove your email address from our lists so that you don't get any more emails from us. 

      Customer Answer

      Date: 10/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I am not a stupid woman, and I DID follow your "unsubscribe" blurb.  Repeatedly.  Daily.  I'm STILL getting these radically biased emails.  Thank you IF you actually follow through.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *******




       

      Business Response

      Date: 11/07/2024

      I already processed your request on October 30th, 2024, and you should have stopped receiving emails from us as of November 5th, 2024 already. Please let me know if that's not that case and I can help.

      Customer Answer

      Date: 11/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *******



       

    • Initial Complaint

      Date:08/20/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a subscription with them that I have tried to cancel multiple times but they keep trying to charge my card for another month. Over the past week I have received three emails from them stating that they tried to charge my card. After the first email, I went to the site and cancelled my subscription again. After the second email, I sent them an email stating that I cancelled my subscription and if they try to charge my card again that I will contact the BBB. I received my third email today stating that they tried to charge my card again, so that is why I am filing a complaint.

      Customer Answer

      Date: 08/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:07/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been bombarded with spam from a supposed "news" outlet named Epoch Times and I have tried every option on their website to unsubscribe to stop their daily emails. I'm sick of it. I have also sent emails to them directly asking them to cease & desist because I have never signed up for any of their spam because I have never heard of them prior to March 30, 2024 when they began the daily spam of multiple emails per day. I specify the date because I had my identity stolen on, or about, March 1, 2024 and which has been tracked back to a car dealership in *****, ******* in which someone was trying to get a car financed in my name, even through my bank which my bank rejected and informed me about because of the errors in my information. However, whoever did it had my email and apparently my phone number.I demand that not only Epoch Times ceases & desists, but I also demand that they turn over the information on how they came into possession of my personal information in the first place, then I demand that they destroy my private information. I will be updating my currently open ************************ identity theft case to reflect that based on the timeline of the spam beginning that Epoch Times is likely to have obtained my personal information through unethical means and I will ask the ************************ to help put a stop to this.

      Business Response

      Date: 07/15/2024

      In order for us to provide you with the personal information that we have on you, by law we must first verify that the email address belongs to you. Please confirm your email by clicking the link that was emailed to you, it was sent by EMG Privacy Team on July 15th, 2024.

      I have made sure that you are removed from our email newsletters. Please let us know if you need further assistance.

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to receive emails from this far-right terrorist-sponsored "news" organization for which I never signed up. I do NOT support this organization or its activities and I NEVER asked to be on any of its mailing lists. The Falun Gong is a terrorist organization that corrupts the US media and should be removed from all platforms asap.

      Business Response

      Date: 06/26/2024

      We werent able to find your information in our email sending system using the email address you provided. Please make sure that you are providing the correct email address. Regardless, I will add your email address to our blocklist. As an independent media organization, The Epoch Times is free from the influence of any government, corporation, or political party, so we are not sponsored by the far right or any terrorist organizations. Additionally, Falun Gong is not a terrorist organization either, it is a spiritual practice combining meditation and gentle exercises (similar to yoga or tai chi) with a moral philosophy centered on the tenets of Truthfulness, Compassion, and Tolerance.

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never requested email articles from The Epoch Times and have repeatedly "unsubscribed" from its online news yet I continue to received emails and articles for this business over the past few months. My request is that The Epoch times stops emailing.Thank you for your assistance.

      Business Response

      Date: 06/17/2024

      I apologize for any inconvenience caused, I see that you unsubscribed from a couple of our email lists but not all of them. We don't currently have an "unsubscribe from all" button in our emails which means you might have to click the unsubscribe button at the bottom of any new emails you get until the emails stop.

      I'll make sure to remove your email address from our lists so that you don't get any more emails from us. 

    • Initial Complaint

      Date:06/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove my email from lol mailing list . Everyday Im clicking unsubscribe to a new email from your company and thats exhausting and annoying

      Business Response

      Date: 06/12/2024

      Hello, I see that you unsubscribed from a couple of our email lists but not all of them. We don't currently have an "unsubscribe from all" button in our emails which means you might have to click the unsubscribe button for every new email you get until the emails stop. I apologize for the inconvenience.

      I'll make sure to remove your email address from our lists so that you don't get any more emails from us.

    • Initial Complaint

      Date:05/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to receive emails after never subscribing and attempting to unsubscribe from any and all communication from this company. Remove my email from all lists and do not share any of my information or maintain any of my information in your possession.

      Business Response

      Date: 05/15/2024

      I will add your email address to our do-not-email list. If you provided us the wrong email address, please provide the correct one that is receiving emails from us so that we can help you.

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began receiving an online publication the Epoch Times via my email a couple weeks ago. At first the pub was free but when I read the articles, I found that they consisted of primarily right-wing, conspiracy theory, non-scientific propaganda. After a couple issues of complimentary nonsense, the publisher sought a subscription payment. I immediately tried to unsubscribe but the issues continue. Any way to make this stop?

      Business Response

      Date: 05/11/2024

      Hello, if you're still receiving emails after you hit the unsubscribe button at the bottom of the emails, it means that you might be on multiple email lists. Please unsubscribe from each list until you're no longer receiving emails from us. We don't currently have an "unsubscribe from all" button in our emails and I apologize for the inconvenience.

      I'll make sure to remove your email address from our lists so that you don't get any more emails from us.

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im getting unsolicited emails from this junk news site that is boarder line offensive. I never requested these emails, *** requested to be taken off of them. Still get the emails.

      Business Response

      Date: 05/08/2024

      I've added you to our do-not-email list, please allow a few days for processing. The unsubscribe link at the bottom of the email should work to remove you from that email list. You might be on multiple email lists.

      Customer Answer

      Date: 05/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I just read the response by the business and find it unacceptable. I want to be removed from ALL of their lists. Submitting a single unsubscribe at the bottom of their ad should remove me from ALL mail lists. Mind you, I never requested these emails.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************




       

      Customer Answer

      Date: 06/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I have not requested to be added to your lists and by simply stating let us know if you get any more does not resolve the resolution and puts the onus on me to correct this situation.

       

      i need confirmation that my contact info has been removed from your databases. Period.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************




       

      Business Response

      Date: 06/12/2024

      "i need confirmation that my contact info has been removed from your databases. Period." You have my confirmation that this is done and you won't receive any more emails from us. 

    The Epoch Times is NOT a BBB Accredited Business.

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