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Business Profile

Newspaper

The Epoch Times

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Epoch Times's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Epoch Times has 2 locations, listed below.

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    Customer Complaints Summary

    • 294 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was somehow added to their newsletter and I never subscribed to this. I have no idea how I was added to their subscription list. Then, I clicked unsubscribe and yet I STILL get the newsletter and now there is NO unsubscribe link in the latest email. I do not want this unsolicited spam email.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I resent receiving the garbage in Epoch Times and have tried to unsubscribe many times. It seems the number of emails I receive increases with each attempt to unsubscribe.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past few months I have sent several requests via the Unsubscribe link at the bottom of their emails. I have even answered their question as to why I am unsubscribing. All to no avail. I see from the growing list here that many others have also been accosted by incessant emails from The Epoch Times, with no satisfaction from this useless unsubscribe link they have. Are they not required by law to unsubscribe people who request to be taken off their mailing list? This harassment should be addressed. Maybe it's time that a law suit is started against them? Perhaps then they will change their ignorant tactics and do what they are supposed to when sent an unsubscribe notification.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving unsolicited emails from The Epoch Times and have tried to unsubscribe even though I have never subscribed in the first place. I notice in your complaints system that I am not alone in this experience and it seems to be a pattern for this organization. I want them to cease and desist any contact with me.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/19/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never signed up for the Epoch times. Over the past month I have unsubscribed from their emails countless times. I currently still get a new email from them at least weekly and unsubscribe. They are still sending me emails. I would like to also add that I never signed up for this email list or gave The Epoch Times permission to add me to their mailing list.

      Customer Answer

      Date: 10/13/2022

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.

      Sincerely,

      *************************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. However, we don't have any record of the email you provided via your BBB complaint in our system. The best way to get this resolved, if it is not already, is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

      Customer Answer

      Date: 11/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few weeks ago, I started receiving emailed Epoch Times newsletters. I never subscribed to this newsletter and am disgusted by the amount of fake news it contains. I tried to unsubscribe using the link they provide, but the newsletter keeps coming at least once a day.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/14/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up but I get many emails every day. I unsubscribe time after time but still keep getting their emails. PLEASE stop their emails

      Customer Answer

      Date: 10/08/2022

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.

      Sincerely,

      *************************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up to receive emails from Epoch Times, yet my inbox has been inundated by their emails. So I unsubscribed and am STILL getting unwanted email from them.

      Customer Answer

      Date: 10/08/2022

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.

      Sincerely,

      *************************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for emails from The Epoch Times. I have cancelled and indicated them as spam, but continue to get emails daily. I want them to stop!

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never subscribed to the Epoch Times and I have now unsubscribed several time and still continue to receive unsolicited email

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    The Epoch Times is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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