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Business Profile

Online Retailer

eShakti.com LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for eShakti.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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eShakti.com LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2,040 total complaints in the last 3 years.
    • 1,269 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/19/2024 I ordered a skirt from eShakti. There was a sizable shipping fee and an estimated arrival date of 3/3/24-3/9/24. It is now 3/19/24 and I do not have the garment. I have emailed with no reply and called to get an automated voicemail message only. I was billed on the date of order, 2/19/2024. I have done business with this company once before, in 2022, and so I trusted them to be as reliable as they were last time. Now that I have been having problems, I see there are others online reporting the same issues.

      Business Response

      Date: 04/01/2024

      Apologies for the delay. We have processed a refund for the order

      Customer Answer

      Date: 04/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I have confirmed that the refund has been made to my account, as requested.  Thanks for your help.

      Sincerely,

      *******************



       


    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three items (order#*******) from Eshakti around Dec 13, 2023 in the amount of $154.80. Delivery date was supposed to be Jan 4, 2024. On January 7, 2024, I inquired via email about the delivery date. My email was responded to, saying there was a problem with fabrics with two of the items, style #'s ********************** but style # CL0098731 was ready. Over a month ago, via email I cancelled the two items that weren't ready. Finally, in February, I received the item I was waiting for. The item was pants. They were very cheaply made so I requested to send them back. On March 2, 2024, (authorization request # ******), the item was sent back. I called on March 6th and 13th, leaving a message about my refund with no response. On March 9th, I sent a detailed email with no response to date. I called today March 19th, but did not leave another message.

      Business Response

      Date: 04/01/2024

      Apologies for the delay. We have processed a refund for the order

      Customer Answer

      Date: 04/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:03/19/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dress on eshakti.com in the amount of $65.90 on 11/16/2023 and was told the dress would arrive within a reasonable timeframe of 7-10 days. After that time passed and the dress had not yet arrived, i checked the status online which revealed the dress was not anywhere near completion. I requested a cancellation and a refund on 1/5/2024. On 1/9/2024, ***** from **************************** replied with an email stating my order will be cancelled and the amount paid will be credited to my account within 5-7 days. That has still not happened. On 2/29/2024, I emailed their customer service requesting a status on my refund, and have yet to recieve a response or a refund.

      Business Response

      Date: 04/01/2024

      Apologies for the delay. We have processed a refund for the order

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me AS LONG AS I RECEIVE MY REFUND. If I do not receive a refund, I would like to keep this complaint open, or I will submit another another complaint. Thank you for your help in this matter. 


      Sincerely,
      *****************************



       


    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned two ill-fitting dresses on or about January 15, 2024, within the refund eligibility timeframe. Despite doing so, I have yet to receive a refund for the items. I've spent hours on the phone trying to get customer service to act on this. The excuse is that while they have received the items, the aren't in a position to issue a refund, and that the department that can do so is overseas. I've been told numerous times that emails have been sent, etc. etc. etc. Nothing has been resolved. Then this morning, after spending nearly an hour trying to get through to customer service, I was hung up on by a representative who said she just answers the phone and doesn't know why I have not received my money back. This is theft. I've also attempted emails, left voice mail messages, and nothing, and I mean nothing , has gotten me anywhere. This is by far the WORST business I've ever come across. I want my refund. Not store credit....a FULL REFUND. It's been two months. There is no excuse for this.

      Business Response

      Date: 04/01/2024

      Apologies for the delay. We have processed a refund for the order as per our return policy

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       While one item was refunded in cash, the other was not.  I reject store credit as it was requested and approved by an EShakti customer service representative that the store credit only item would be fully refunded due to the extreme delay in recognizing the items were returned to the company and in the companys possession.  Emails send by the customer service representatives sent to the overseas finance department will show this  I reject this solution and demand a full cash refund as i will never do business with EShakti ever again  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 05/25/2024

      Apologies for the delay. We have processed a refund for the order as per our return policy

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 15, 2024 for a dress. My order number is ******* and the dress style is CL0100452. I was supposed to receive the order by March 5, 2024 but as of today (March 18th) have still not received it. On their website, my order tracking has shown the dress in the ******************** phase for at least two weeks. I have emailed several costumer service emails with no response, including ***************************** **************** and ****************** I have also filled out the contact form on their website and tried calling during business hours (I was not able to speak with a representative and left a voicemail). I have not received responses from the online contact form or phone call either.

      Business Response

      Date: 03/30/2024

      Apologies for the delay. The order has been delivered.

    • Initial Complaint

      Date:03/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been several months since this company has stopped fulfilling my orders. I have received the same email message several times that your fabric log had quality issues and they will send me an estimated date of delivery and keep me updated on the status of my orders. They have not fulfilled their promise to do either. At this point I have no confidence that they intend to fulfill any of my outstanding orders and request an immediate refund of all outstanding items. Below is a summary of everything I have not received from 3 separate orders. The Total for all 3 orders to be refunded is $612.71 Order #******* Placed on 2/14/2024 Style # CL0086054 $44.95 Style # CL0100538 $87.95 Shipping $16.95 Customization Fee $29.90 Sales Tax $12.58 Total Refund: $192.33 Order #******* Placed on 1/7/2024 Style # CL0088406 $54.95 Style # CL0088542 $71.95 Style # CL0096659 $49.95 Style # CL0098974 $77.95 Shipping Charges $21.56 Customization Fee $42.20 Sales Tax $20.12 Total Refund: $ ****** Order # ******* Placed on 11/1/2023 Style # CL0099655 $53.95 Shipping $8.47 Customization Fee $14.95 Sales Tax $4.33 Total Refund: $81.70

      Business Response

      Date: 03/30/2024

      Apologies for the delay. We have processed a refund for the canceled items from the orders

    • Initial Complaint

      Date:03/18/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 4 items on Nov 20, 2023 that had a delivery date of December 2023. I received the order January 30 2024 with 2 items. 1 item was sent separately and 1 was canceld. 2 items were defective and I returned them on 1/31. It is now March 2024 and the refund has not been processed. I placed a new order on 1/30 with a delivery date of Feb 2024. It's March 2024 and there has been no communication or movement on the second order.

      Business Response

      Date: 03/30/2024

      Apologies for the delay. We have processed a refund for the order

      Customer Answer

      Date: 03/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:03/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered six dresses December 9, 2023, the first two arrived on Feb 6, 2024 with no clue when additional four were to ship. I requested a refund for the 4 unshipped dresses on February 17th, 2023, which they said they would ***** but I still have not been reimbursed. I have not heard anything from them for a few weeks, after several attempts for a response.

      Business Response

      Date: 03/30/2024

      Apologies for the delay. We have processed a refund for the order

      Customer Answer

      Date: 03/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:03/17/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress in November of 2023 for an event in December. The dress was scheduled to arrive before the event, but it did not, so I asked that my order be cancelled. ******* did cancel the order, however, never refunded my money despite multiple requests.

      Business Response

      Date: 03/30/2024

      Apologies for the delay. We have processed a refund for the order

    • Initial Complaint

      Date:03/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 2/23 for 3 garments - 2 required customization but 1 did not - for a total of $163. The order confirmation stated the order would be delivered by 3/13; it was not. I have reached out 4 times (email, phone, and social media) with no response, and now I see a series of complaints from other customers who experienced the same issues.

      Business Response

      Date: 03/30/2024

      Apologies for the delay. The order is in production once ships we will mail  the tracking # soon

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

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