Reviews

Review Details

• Review fromCheryl M

  Date: 04/30/2025

  1 star

  Cheryl M

  Date: 04/30/2025

  I subscribed to Good Chop and received my first box. One if the items I ordered and paid for was missing. I called their customer service and was told they could only credit my account $25, the value of the missing item. I ordered a second box and, again, one item was missing and three were incorrect. Only three of the items I received were correct. And the steaks I ordered were awful-60% was fat. I called and was told that they would either credit my account or refund me $90.98 (the amount I paid for the one missing and three incorrect items). I chose the refund, however, they only refunded $49. I ended up having to pay for the items I did not order and did not want. If I could have returned the box, I would have but that was not an option. And, the icing on the cake came when I tried logging into my account and received a message that they had experienced a data breach and my information had been exposed. I am very unhappy with this company, am deleting my account and will never again subscribe to Good Chop. The quality is not good and WAY overpriced.

  Good Chop

  Date: 05/05/2025

  Hi ****** !Thank you for the feedback! We truly sorry to hear that your recent orders left you feeling so disappointed and frustrated. Its clear that there were several points where the experience didnt align with your expectations, from missing and incorrect items to concerns about product quality and the handling of your refund request. We understand how important it is to feel confident in the service and its never our intention for anyone to feel otherwise. Please know, this is not the experience we want for you! To ensure you are properly taken care of, we have reached out to you privately via email.
   

• Review fromDENIS B

  Date: 04/30/2025

  1 star

  DENIS B

  Date: 04/30/2025

  These guys are a total scam. They show you lots of prime and premium cuts like filet mignon but when you sign up the only stuff they let you buy is c*** that is not worth the subscription price at all. "chatted" with an agent who basically told me that my first order has to be the c*** offerings and then later on I get to "upgrade" to premium meats. F that. Don't waste your money, you'll be sorry

  Good Chop

  Date: 05/05/2025

  Hello *****! Thank you for taking the time to leave a review! It is a feedback like yours that help us grow and improve! Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not all the experience we want for you and we would love a chance to turn it arround. We aim to be as transparent as possible about how our subscription works, and we completely understand how frustrating it must have been to expect access to premium cuts , only to feel limited options. You trusted us, and we didnt deliver the experience you expected and for that, we  sincerely apologize.
  
  To help clarify things, here are the steps to select your cuts and access premium add-ons:
  
  Desktop:
  
  Step 1: Once you have logged into your account at ************************, select "Change Order" above your preselected cuts on your "My Dashboard" page 
  Step 2: Remove any of the preselected cuts by hitting the minus ( - ), select Add Extra Cut for each new cut you want to add, click the plus ( + ) to increase the quantity, and select Save # Cuts
  Step 3: You will see a pop up confirming your cut selections are saved and can click "Continue to deals" to include our add ons in your order
  Step 4: ******************* if you do not wish to add any deals/add ons
  Step 5: Select Add to Your Box for each new deal/add on you want to add, adjust the quantity for each deal/add on by tapping on the + or -, and select Save Deals
  Step 6: You will see a pop up confirming your new cut selections have been saved for your upcoming order and as your default selection. The pop up message also reminds you of your cutoff to make any changes 
  
  Were committed to delivering high-quality products and a service that feels fair, transparent, and worthwhile wand were thankful for the chance to improve
  
  Once again, we truly appreciate your patience and understanding. Thank you for being the best part of GoodChop!

• Review fromRhonda P

  Date: 04/17/2025

  1 star

  Rhonda P

  Date: 04/17/2025

  No words!!!! Meat thawed and spoiled?? How long had it been sitting around??? Spoke to customer service but still no confirmation email and no refund for meat I had to dump out. I'm a single Grandma raising Grands I can't afford to throw food awsy

  Good Chop

  Date: 04/30/2025

  Hello ******! Thank you for taking the time to leave a review! It is a feedback like yours that help us grow and improve! Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not all the experience we want for you and we would love a chance to turn it arround.
  
  We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if the meat arrived does not meet our quality standards.  Your experience with us should have been seamless and enjoyable, and it deeply saddens us to learn that we fell short of your expectations. Please know that we take incidents like these very seriously. 
  
  To rectify what happened, we can confirm that a full refund had been issued for the box to compensate for this. We geniunely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. We want you to know that  your satisfaction is important to us so you can assure us that  your issue will be raised to our appropriate team.
  
  Furthermore, we would like to confirm that the Good Chop account associated with this email 
  ********************************** has been canceled. This measure ensures that no further charges or deliveries will be processed. If theres anything further we can do to address your concerns, please feel free to reach out. Were here to support you every step of the way.Thank you for being the best part of GoodChop!
  
   

• Review fromCynthia H

  Date: 04/12/2025

  1 star

  Cynthia H

  Date: 04/12/2025

  I subscribed to this venue only to cancel my subscription but this company continues to take money from my account every chance they get. I do not get merchandise from them anymore but they continue to try to pull from my account. I have called several times and spoke with them but they continue taking from my account.

  Good Chop

  Date: 04/16/2025

  Hi *******!Thank you for taking the time to leave a review! Feedback like yours helps us grow and improve, and we truly value it. We're sorry to hear about the experience you had with our service. Please know that this is not the experience we want for you.
  
  We have checked our records abnd we are pleased to confirm that a full refund had been issued to compensate for this. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
  
  In addition, the website will always provide full account management capability. To cancel, simply log in and click on the person icon in the upper right (on a computer) or the three horizontal lines (on a mobile device). In your 'Plan Settings' you will have the option to deactivate your plan. You can reactivate at any time by logging in and clicking 'Reactivate'
  
  Furthermore, we would like to confirm that the Good Chop account associated with this email  **************** has been canceled. This measure ensures that no further charges or deliveries will be processed. 
  
  Once again, thank you for your patience and understanding. Thank you for being the best part of GoodChop!

• Review fromPeter H

  Date: 04/07/2025

  1 star

  Peter H

  Date: 04/07/2025

  Would definitely rate Good Chop zero stars if I could, very disingenuous company. During my second order through them it showed a price of $56.99 a week before the billing date the price went up to $128.99... So imagine how many people aren't looking at the accounts thinking they are paying one thing and actually paying another. Shame on you Good Chop.

  Good Chop

  Date: 04/11/2025

  Hi *****! Thank you for taking the time to leave a review! Feedback like yours helps us grow and improve, and we truly value it. We are truly sorry to hear about the frustration youve experienced with the price confusion. We understand how unexpected billing changes can be concerning, and we appreciate you bringing this to our attention. Please know that we take your feedback seriously, and we are actively looking into this issue with our team to better clarify pricing details and ensure a smoother experience moving forward.  We are reviewing this with the higher team to ensure clearer communication around pricing in the future. Our goal is to always provide transparency, and we appreciate you bringing this matter to our attention so we can work toward improving our processes. We value your business and truly appreciate your understanding.

• Review fromDavid C

  Date: 04/05/2025

  1 star

  David C

  Date: 04/05/2025

  Always late. We have had 3 orders from them and not one showed up on time. I canceled. Going to try butcher box next.

  Good Chop

  Date: 04/10/2025

  Hi *****! Thank you for the feedback! We truly regret hearing about your experience and understand how upsetting this situation must have been. While we strive to partner with reliable carriers to ensure smooth deliveries, we recognize that unforeseen incidents can occur. We understand how crucial  it is for you to receive your meals on time, and we sincerely apologize for falling short of your expectations in the instance. Please rest assured that we are taking immediate steps to investigate the cause of this problem and prevent it from happening again in the future. We will be reviewing our delivery partnerships to ensure accountability and improve our service. If theres anything we can do to assist you, please dont hesitate to reach out. Your feedback is incredibly important, and we appreciate the chance to improve.
  
  
  
  

• Review fromAnthony G

  Date: 04/03/2025

  1 star

  Anthony G

  Date: 04/03/2025

  Shipping with this company is horrible, my delivery driver has been sitting in the same place all day , and 3 hours after my delivery was supposed to be here reported a delay , now my package is supposedly going to be delivered today. Im having a very bad first box with Good chop. Very disappointing.

  Good Chop

  Date: 04/07/2025

  Hello *******! Thank you for the feedback! We truly regret hearing about your experience and understand how upsetting this situation must have been. While we strive to partner with reliable carriers to ensure smooth deliveries, we recognize that unforeseen incidents can occur. We understand how crucial  it is for you to receive your meals on time, and we sincerely apologize for falling short of your expectations in the instance. Please rest assured that we are taking immediate steps to investigate the cause of this problem and prevent it from happening again in the future. We will be reviewing our delivery partnerships to ensure accountability and improve our service. If theres anything we can do to assist you, please dont hesitate to reach out. Your feedback is incredibly important, and we appreciate the chance to improve.

• Review fromJOY F

  Date: 03/29/2025

  1 star

  JOY F

  Date: 03/29/2025

  I ordered meat and never got my order and they said it was lost and can send a box but I'd have to pay full price so I wanted a refund instead

  Good Chop

  Date: 04/02/2025

  Hi ***!Thank you for the feedback! We truly regret hearing about your experience and understand how upsetting this situation must have been. While we strive to partner with reliable carriers to ensure smooth deliveries, we recognize that unforeseen incidents can occur. We sincerely apologize if you did not receive the support you expected in addressing this matter. Please know, this is not the experience we want for you! To ensure you are properly taken care of, we have reached out to you privately via email.

• Review fromKeith M

  Date: 03/26/2025

  1 star

  Keith M

  Date: 03/26/2025

  Was supposed to get free chicken wings but wasn't on order.called customer service and they canceled my order which delayed my box for an extra week .they delivered my box and still no wings. Called customer service and they said that they. Would send in next ******** which I am supposed to get free chicken wing for a year. Don't believe.them or trust them. Beware of this company..their ad is false

  Good Chop

  Date: 04/02/2025

  Hi *****!Thank you for taking the time to leave a review! Feedback like yours helps us grow and improve, and we truly value it. We're sorry to hear about the experience you had with our service. Please know that this is not the experience we want for you.
  
  We are truly disheartened to hear about the challenges youve faced with our customer support, and we sincerely apologize for any frustration this has caused. We understand how important it is to receive the service you expect and deserve and we deeply regret that we fell short of your expectations.
  
  After a thorough review of your account, we found that, unfortunately, there is no promotion code applied for the free chicken wings on your accout, which is why it was not included in your order. We completely understand how this miscommunication could be frustrating and we apologize for the confusion. Please know that the lack of communication you experienced does not reflect the high standards we hold ourselves to. We are taking immediate steps to address this internally by escalating the issue to the appropriate team and implementing additional training for our customer service to ensure clearer communication in the future. Your feedback is invaluable to us and serves as an important reminder of how we can continuously improve our customer service.
  
  Thank you for your understanding and we genuinely apologize for any inconvenience and confusion this situation may have caused.
  
  

• Review fromChristopher P

  Date: 03/25/2025

  1 star

  Christopher P

  Date: 03/25/2025

  *************. Stated free ribeyes for a year but doesn't tell you the hoops you have to jump through to get them. Then, they refused to reimburse me for the ones I didn't get. Stay away.

  Good Chop

  Date: 03/31/2025

  Hello ***********! Thank you for taking the time to leave a review! Feedback like yours helps us grow and improve, and we truly value it. We're sorry to hear about the experience you had with our service. Please know that this is not the experience we want for you.
  
  We completely understand how important it is to have clear communication, especially when it comes to promotions, and were truly sorry that the details werent effectively communicated upfront. Additionally, we deeply apologize for the missing cut of ribeye and any inconvenience this may have caused. Additionally, weve double-checked your account associated with this email address ****************** we are pleased to confirm that a total credit of $15 has been applied to your account as compensation. The great news is that this credit has no expiration date, so you are welcome to use it at any time once you decide to reactivate your Good Chop account in the future. Your satisfaction is very important to us, and we will ensure this matter is escalated to the appropriate team. We value your business and truly appreciate your understanding.