Business ProfileforKidrobot

On March 27, 2024, I placed an order with KidRobot (Order #*********) for Hello Kitty ***** Monsters 3" Collectible Vinyl Figures. My credit card was charged $23.92 on the date the order was placed. I received a confirmation email detailing the purchase, which I have attached to this message.On April 8, ten days after ordering, I had not received any information about shipping. I reached out to KidRobot to inquire about the order status, and received an email informing me that, "Our warehouse is working hard to have you order shipped as soon as possible. You will receive a shipping confirmation email with tracking info when your items leave the warehouse so make sure you whitelist emails from *************!" There was no effort to look into the issue or proactively devise a resolution. On April 13, 2024, 15 days after ordering and being charged, I reached out to KidRobot again to inquire about the status of my order. I never received a response. I have attached the message to this form. As of today, May 1, 2024, over a month after ordering and being charged, I still have not received the item that I ordered. My emails continue to go unanswered. As of today