Business Profile
Online Retailer
Scentbird Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Online Retailer.
Reviews
This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 111 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromChris S
Date: 05/26/2024
1 starChris S
Date: 05/26/2024
They make it almost impossible to cancel your subscription. I had to go to Reddit and get a link from the thread just to cancel. they are also wildly over MSRP for full bottle cologne.Scentbird Inc.
Date: 06/10/2024
Hi *****! We apologize for the difficulty you experienced while trying to cancel your subscription. We strive to make the cancellation process straightforward.You can cancel your subscription anytime. Its simple to do via our mobile app: just click on the Account icon, select Cancel Subscription, and follow the prompts.Alternatively, you can email us at ********************************** or send us a direct message on our social media accounts with the email address from your Scentbird profile. Well handle the cancellation for you, no problem!If you have any questions, please don't hesitate to reach out. Were here to help.Review fromMason K
Date: 05/17/2024
1 starMason K
Date: 05/17/2024
**** refund my money from an order that never showed up. Sent another package out and is also lost. Its been 2 months. Horrible service. I have been stolen fromScentbird Inc.
Date: 06/18/2024
Hi *****! So sorry for the delay with your order. We totally understand why you'd be disappointed.It looks like your shipment was stuck in transit. It was since delivered to your address on 05/20/2024. Making sure your orders arrive safely and on time is something we take extremely seriously. This is why we arranged for a replacement to be sent out to you.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.Review fromMadison L
Date: 05/12/2024
1 starMadison L
Date: 05/12/2024
This company makes it virtually impossible to cancel your subscription I have tried numerous times through their website emailed customer service and still have not been able to cancel my subscription.Scentbird Inc.
Date: 06/10/2024
Hi *******! We apologize that you had trouble cancelling your subscription. We never mean to make canceling tough. You're able to cancel your subscription at any point in time. Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts there.You can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Reviewing your account, I see that our agent was able to help you get your subscription canceled on 05/12/2024, so you won't be billed for any future shipments.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.Review fromAmanda H
Date: 05/07/2024
1 starAmanda H
Date: 05/07/2024
I was really excited to place my first order after seeing my favorite influencer promote it. Seemed like a great deal so I signed up. I received a tracking number and got really excited. Once it said delivered, I checked my mailbox to see if it was there. It wasnt. I waited two days just in case it was delayed. It never showed up. I contacted DHL and **** and the tracking numbers were invalid so I could fill out a missing package. I contacted Scentbird for a replacement. They said they would send a replacement out and I would receive a tracking number shortly. That was five days ago. I canceled my subscription and I am very upset. I never received a product or a replacement.Scentbird Inc.
Date: 06/10/2024
Hi ******! So sorry to hear that you didn't get your shipment when the tracking indicated delivered! We realize how frustrating that can be, especially when it's something you're excited about! So we appreciate you for bringing this matter to our attention.After reviewing your account, I do see that we arranged for a free replacement to be sent out to you as promised and that replacement was indicated as delivered on 05/08/2024.Please don't hesitate to reach out to us at ********************************** if you have any questions, and we'd be happy to help.Review fromJohannah M
Date: 05/04/2024
1 starJohannah M
Date: 05/04/2024
I can't cancel online so I sent the support email and my card is still being charged with no way to cancel!!!!Scentbird Inc.
Date: 06/10/2024
Hi ********! I'm so sorry you had trouble cancelling your subscription. It's not the experience we'd like you to have. We want everyone to have the freedom to come and go as they please! You're able to cancel your subscription at any point in time. Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts there.You can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.I can confirm your subscription has been successfully canceled.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.Review fromAzurdee J
Date: 04/09/2024
1 starAzurdee J
Date: 04/09/2024
This company charged me twice after emailing them to cancel my subscription. There is no customer service phone number. I was charged 8$ and 16$ on the same day. Its only supposed to be $8. Ive emailed again to cancel.Scentbird Inc.
Date: 06/10/2024
Hi Azurdee! We apologize about the billing confusion! We're all about keeping things ******* clear.Kindly note that the cost of a 1-fragrance/month subscription plan, which you were on, is $16.95 USD. We offered a 50% discount for your first month only, which is why it was $8.47.The additional charge you incurred was for a premium fragrance you added to your queue for that specific month. Premium products cost an additional $5, $10, $15, or $20 which youll see reflected on the product page and in your queue. Your monthly subscription price will only increase for the month that youve selected a premium product in your queue. We always let you know when you're adding a premium item to your queue, so there's no confusion.We successfully canceled your subscription at your request, so you won't be billed for any future shipments, but hope you'll choose to give Scentbird another shot in the future.Please don't hesitate to reach out if you have any questions, and we're always available to help you!Review fromDonna T
Date: 03/27/2024
1 starDonna T
Date: 03/27/2024
They sent me an incomplete order then did not rectify the situation but instead tried to complain to me that my email was slowing down their response Still not resolved I just want what I paid forScentbird Inc.
Date: 06/10/2024
Hi *****! We're so sorry about the fact that an item was missing from your order! We take rigorous steps to avoid this kind of oversight from happening. We appreciate you letting us know of the issue for giving us the opportunity to make things right for you. We were initially unable to find your Scentbird account with the email address you reached out from, but were quickly able to rectify the situation and send you your replacement.Please don't hesitate to reach out if you have any questions, and we're always available to help you.Review fromCarol W
Date: 03/16/2024
1 starCarol W
Date: 03/16/2024
I cancelled in January. They closed my account on 2/22/24, yet still charged me for March? Dispute with your bank!!Scentbird Inc.
Date: 06/10/2024
Hi *****! I'm so sorry you had trouble cancelling your subscription. It's not the experience we'd like you to have.After taking a look at your account, I was able to determine that your subscription was rather put on hold from 02/09/2024 till 03/07/2024, and it was active all the while. This is the reason for the charge on your scheduled billing date.Canceling your subscription will ensure that you are not billed again, but you'll still receive any final shipments that have already been paid for, since we're unable to intercept any order that's already on its way to you.Please don't hesitate to reach out if you have any questions, and we're always available to help you.Review fromHaley T
Date: 03/11/2024
1 starI'm extremely dissatisfied with the unethical practices of Scentbird. While I enjoy the perfumes and the concept of the subscription, the fact that canceling the subscription is nearly impossible is unacceptable. The website suggests emailing customer service to cancel, but the email address provided is not valid. The link on the website to contact customer service is fake and useless. It's outrageous that I had to resort to seeking advice on Reddit, only to discover that the only way to cancel the subscription is to contact them on Instagram. This is simply not okay. Scentbird must address this issue immediately, either by overhauling its cancellation process or by being shut down.Review fromMolly N
Date: 03/01/2024
1 starMolly N
Date: 03/01/2024
Like everyone else says, they don't let you cancel your subscription.Scentbird Inc.
Date: 06/10/2024
Hey *****! So sorry you were having trouble canceling your subscription. Canceling should be easy and stress-free.You're able to cancel your subscription at any point in time. Canceling your subscription will ensure that you are not billed again, but you'll still receive any final shipments that have already been paid for.Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts there.You can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.
Scentbird Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.