Business Profile

Online Retailer

TeePublic

Complaints

This profile includes complaints for TeePublic's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

146 total complaints in the last 3 years.
49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am filing a complaint against TeePublic, a print-on-demand platform, for its unfair seller categorization system and unprofessional customer ****************************** places sellers into two categories: "Artisan" and "Apprentice." ******* sellers have full search visibility, while Apprentice sellers are nearly invisible, as their designs only appear if someone visits their storefront directly. This makes it almost impossible for "Apprentice" sellers to generate sales.I have opened three separate accounts on **********************, each time uploading high-quality, original designs. Yet, within one to two days, I was automatically downgraded to "Apprentice" without explanation. TeePublic offers no clear criteria or opportunity to move up.Additionally, many long-time "Artisan" sellerssome active for one to three yearshave been suddenly downgraded to "Apprentice" without warning. Sellers on Reddit and other forums have reported losing their visibility overnight, impacting their income with no justification or appeal process.When sellers contact TeePublic for an explanation, customer support is rude and dismissive. Instead of providing a reason, they ignore concerns and show no regard for how these decisions affect sellers' businesses.I urge the BBB to investigate TeePublic's unfair classification process and lack of transparency. Sellers deserve clear guidelines, fair treatment, and professional support.Thank you for your time and assistance. I look forward to your response.
Business Response
Date: 03/03/2025
The ***************** team is available to clarify the difference between the two account categories and answer any other questions artists might have about posting their work on the marketplace. They can be reached at **************************************************************.
Customer Answer
Date: 03/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I'm not interested in asking questions, I just want the company to change the policy.
Give A chance for new artists to make their way up.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** **********
Initial Complaint
Date:02/13/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered multiple hoodies and they all arrived with various issues. Mainly, the graphics on all of them were screenprinted on (and poor quality, I might addalready flaking) when the TeePublic website clearly says (and they confirmed to me via email) that graphics are DTG printed. Additionally, the garments themselves are terrible quality. Their email response to me was all over the place, offering free t-shirts (??? I ordered hoodies), telling me some image file was missing, and that one of the images was distressed as the reason for poor printing (it wasnt, just the printing quality was garbage). Overall ridiculous and dismissive. Terrible quality products and even worse customer service.
Business Response
Date: 02/13/2025
A return has been processed for this customer as of Wednesday, February 12, 2025.
Customer Answer
Date: 02/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *.
Initial Complaint
Date:01/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This so ridiculous. I should not have to file a complaint on a company whose guarantee is obviously **. Seriously, like over just 20 bucks they want to be jerks. I ordered a tee, the slogan on it was incorrect making it impossible to wear in public lest I be laughed at for being stupid. It read, "La Viva Revolution." Wrong! The slogan is actually ,"Viva La Revolution." They claim since all the tee shirts had the incorrect slogan - too bad so sad. How the heck is it my problem the printer didn't bother to verify the accuracy of what they printed. That's not on me! Thank you for your help. I guess they are just a ***** **** scam company, but I'd like my money back. I'll be happy to return the tee so they can use it for rag.
Business Response
Date: 01/15/2025
The customer was fully refunded on January 8, 2025 and was notified of such via their open email thread.
Customer Answer
Date: 01/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *********
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a guarantee according to their website that the shirt would arrive before Christmas. Otherwise I wouldn't have placed the order. Because of the shirt not arriving in time it has caused my child to go without a gift.
Business Response
Date: 12/30/2024
This customer's inquiry was responded to and closed December 28, 2024. If there are any further questions, they can respond to our email - we'll be happy to help further!
Customer Answer
Date: 01/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did respond but only with a discount code for a future purchase. That is not satisfactory to me. Since I will no longer purchase anything from them.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *******

Business Response
Date: 01/03/2025
The customer has not contacted us with further questions or concerns. If there are additional concerns, feel free to email us via the previous thread or via the Contact Us page: **********************************************
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item that was to be a gift from this company. They guarantee delivery before Christmas (or at least before 12/26) Item was shipped on 12/16 with a scheduled delivery date of 12/20. The delivery date changes on 12/20 to 12/21, and then 12/22, and now 12/23. The issue is that the items tracking shows that its at a local facility. However **** and *** both claim they do not have the package, that it was not on the shipment that was scanned. So the items was either never sent, lost or stolen. I cant get anyone from the company that sold me the item to assist in any way and at this point Im seeking a full refund as the item was intended to be a gift, and based off of their promise to deliver on time they have falsely advertised something that they are not willing to honor. I have sent several inquiries to them about next steps as far as a refund and Im now being completely ignored
Business Response
Date: 12/27/2024
According to the tracking page for this order, the order was delivered as guaranteed on December 24th, 2024. If there are any further questions, please contact us via the Contact Us page: **********************************************
Initial Complaint
Date:12/26/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ******** placed and email received to confirm delivery on 12/8/24. Email stated guaranteed to be received before Christmas. No item received, no **************** assistance, informed that *** and **** can not help. Need assistance, please help.
Business Response
Date: 12/27/2024
The **************** team does have an open inquiry from the customer and will be working to get this resolved as soon as possible.
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Afternoon,

TeePublic has delivered the item, although it was late it was not damaged. I will keep it and not pursue any further action at this time.

Thank you,
**** ******

Sincerely,

**** ******
Initial Complaint
Date:12/23/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the shirts from my order are total trash, they supposedly have a guarantee that if you arent happy with your order they will fix it. i have emailed them multiple times telling them i am not happy with my order that the quality is trash and they will not give me a refund. i want my money back and to send them their trash quality shirts back.
Business Response
Date: 12/24/2024
This customer was able to set up a return and the order was refunded December 20, 2024.
Customer Answer
Date: 12/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. it was only after i created this complaint and filed a dispute with my credit card company that they begrudgingly gave me a refund.

Sincerely,

****** ******
Initial Complaint
Date:12/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order a Merry Christmas Delta Sigma Theta sweatshirt misspelled Sigma as Signa! Request full refund unable to wear to event no response from merchant.
Business Response
Date: 12/11/2024
Customer has not sent an email with information regarding the order and has been advised via a reply to a review to contact us. You can reach us about this order via the Contact Us page: **********************************************
Initial Complaint
Date:12/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Nov. 18. I did so via this US company to avoid Canadian postage as Canada Post is on strike. Two days after this purchase was processed I was provided a tracking number from ***********. I immediately requested TeePublic either provide alternate shipping or cancel my order and refund my money as they will not meet their guaranteed shipping window on their website of 8-10 days or before Christmas and they did not indicate a Canada Post was to be used here. They sent me an FAQ after the fact that was not shown via their website warning of their choice to continue with this courier at the point of sale.They repeatedly told me that I would have to wait for the package to arrive to make arrangements to send it back for a refund when the items have not shipped according to their website and ***********'s website which only shows a label was requested. After repeated attempts to cancel this order they then sent me an email stating they'd send via another courier, even though their excuse was they already sent the shipment so they couldn't refund my money and cancel the order. It's now been another week and I still haven't received the items or any proof of an updated courier and they've stopped replying to my emails. To add further frustration to this matter, I noticed the domain of their customer service email was slightly different than their website. I Googled the domain to learn its' an AI based customer service platform and I've likely been interacting with software providing canned responses. I just want my money back. I've also filed a dispute via my Bank on this matter. I will supply screenshots showing the current status of my order via their website and Canada Posts as of today verifying nothing is in transit and they refuse to cancel this order and provide a refund still.I also have the entire email exchange showing the contradiction on the status of my order if needed. Cost provided in USD = $234.28 CDN
Business Response
Date: 12/05/2024
We apologize for the confusion; the order has been shipped with a Canada Post alternative called Chit Chats. The updated tracking information for the order can be found here: **************************************************************************************************************
Customer Answer
Date: 12/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

My items did show up but they still never supplied any tracking info as promised or replied to my emails asking for said promised tracking info. The sweaters just showed up on my doorstep a week late and I had already gone out and purchased replacement gifts because this company stopped replying to my requests for further information. This does not resolve my main issue here in which they refused to cancel my order two days after it was placed and before it shipped and lied to me when they claimed they couldnt issue my refund and cancel my order because it was in transit. It clearly wasnt as they sent it a week later with another courier and it seemed like I was stuck in an endless automated response loop because the emails I did receive back didnt address my questions. I would like to be compensated here.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *****

Business Response
Date: 12/23/2024
A 40% refund has been issued to the original payment method for this order. If you have any additional questions, please let us know via the Contact Us page: **********************************************
Customer Answer
Date: 12/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *****
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order yesterday for two tee shirts. Received an order status link. In the link it clearly states prices in CDN $. Upon checking my credit card I have been billed in US $. When I contacted them they said it was placed in ** $ and there is nothing to be done. even though at the bottom of the screen my preference is Cdn $.Also, their website CLEARLY states shipping is NOT through Canada Post (we are having a strike). When I chatted to confirm I was told that is incorrect and it IS through *****************. Again, too bad for me. So my order will be lost in limbo, if it ever arrives at all.
Business Response
Date: 11/27/2024
We apologize for the confusion. We can confirm that the order will be shipped using an alternative to Canada Post and should be delivered by December 11th. We also apologize for the cost confusion - we can confirm that the order was placed in USD.
Customer Answer
Date: 12/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The screenshot I sent was clearly in CDN $. Though it was sent by a courier the courier was less than professional. After buzzing him into the building and explaining I needed him to deliver to my door (as clearly stated on delivery order) due to my mobility disability he tossed it into the lobby and left. When I found a neighbour to go down to get it he couldnt find it. Seemed like someone else picked it up. After PAYING landlord to have the lobby camera video viewed it was determined who picked up the order. Had this not occurred the item would have been stolen. Now I am out even more $$$. Will never order from them again.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *******

Business Response
Date: 12/16/2024
We have resolved this issue to the best of our ability. Unfortunately, no further action can be taken on our end.

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TeePublic is BBB Accredited.