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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 24 I ordered a size XL tee shirt and I paid $ ***** and on a separate occasion on July 29 I ordered another tee shirt. I looked on my bank account online and both of the orders have the same order number. I no longer have confidence in this company. I feel like they're trying to take my money for nothing in return. I would like my money back. And I would like that they never do this to anyone else.Business response
08/01/2024
The **************** team tried to assist via email and live chat, but has not been able to clarify things for the customer. It looks like we have an open inquiry from the customer; the team will try to reach out via this new inquiry and resolve this issue.Initial Complaint
08/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Cannot get in touch with the company by ANY means to find out why I never received a receipt. I can't give a tracking # if I never received a receipt.Business response
08/01/2024
**************** can be reached via the Contact Us page: **********************************************. At this time, we have no open tickets from the customer.Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************
Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 15th 2024 I ordered two t-shirts off of the website , coming to a total of $53.99 CAD, on both my bill and my invoice I was quoted the same $53.99 in Canadian dollars ( CAD) when I was billed to my account I was charged $ ***** CAD, I inquired about this through the website and they inform me that everything was labeled in US Dollars (which it was not.) Being told one amount and being charged another is illegal for a business. Please apprise them of this. I simply want to be charged the amount quoted for an advertised product. Thank youBusiness response
07/18/2024
The **************** team is currently in the process of rectifying this with the customer via an email thread. This should be resolved with the customer soon.Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an item which was not delivered. Mail tracking states it was delivered to the requested address but it was not delivered to that address. I used the support methods provided to contact the company for a remedy, either replacement product or tracking or refund but no one is responding. I spent 30 dollars and received nothing.Business response
06/26/2024
**************** channels are experiencing heavy volume at this time so it's taking a bit longer to get a response. We have escalated this inquiry and they should be in contact soon.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a t-shirt for my husband for Father's **** I measured my husband according to their chart. I also measured a t-shirt of his and according to their chart, the t-shirt should have fit. It is too small. In fact it is about an inch shorter on each side compared to the t-shirt my husband has. I contacted TeePublic and, at first, they were very responsive. They told me to measure using their chart. I let them know that I had already done that. I have not heard from them since. They were going to do an exchange but at this point I would just like a refund.Business response
06/25/2024
Apologies for the delay in resolving this. It looks like the team was able to handle this thoroughly and the ticket is now closed.Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am extremely dissatisfied with TEEPUBLIC. They have closed my account without providing any explanation and have withheld the money I earned. Despite numerous attempts to contact their customer service team via social media, their website, and email, I have received no response. The lack of communication and support is appalling. Furthermore, their profit margins are unfair, taking more than what creators make on the shirts. I will never use this site again and strongly advise others to avoid it.Business response
06/25/2024
The Legal team has been made aware that the complainant is waiting for insight - they should be in touch soon. They can also be reached at *********************************Initial Complaint
06/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a tshirt on June 4th and seven days later I received a package with a completely different shirt. Another one entirely. Im talking different model, size, color, print, style, everything. The packing slip seems to show the correct info about what I ordered but the actual product is nothing like the description on it. I contacted the business on the same day but have been ignored by customer service since. Order number is ********.Business response
06/18/2024
This designer has previously been advised that the customer needs to contact us directly for resolution of any order issues. The team is still in the process of getting this resolved.Initial Complaint
05/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a **shirt to be delivered to a friend at an address in **********, *******, as a gift. I found out later that the friend at the Valparaiso address had moved before the delivery was made. Im checking to see if the **shirt was returned to sender (TeePublic).Business response
05/30/2024
The team was able to resolve this via email with the customer.Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I used this website to purchase some shirts before. Tried to delete my account before. Was led to believe it was a permanent deletion. In their own words, they admitted that my account is actually still there in their servers. No, not even with just my email address so that I can't sign up with the same account again, but completely reactivatable. Please tell TeePublic to completely wipe all my data and my billing info.Business response
05/15/2024
You can take the steps noted at the following link: ******************************************* - Once the Legal team has received the information it needs, they can resolve this inquiry.Customer response
05/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:It says CCPA only applies to residents in **********. Just delete the account. Don't keep it around.
Sincerely,
***************
Customer response
07/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Yes, but I'm asking for confirmation WHEN it's done
Sincerely,
***************
Business response
07/11/2024
As previously noted, the complainant's request has been processed accordingly as of June 21, 2024 and the confirmation email was sent to the complainant confirming such.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is promoting antisemitism. Theyre promoting shirts with Palestinian colors with a paraglider. Which is the new moniker for antisemitism. The massacre of October 7, when Hamas paraglided in to the music festival in ****** and raped and killed innocent festival goers. This needs to be addressed.Business response
05/07/2024
The Legal team has been made aware of this issue and will begin investigating the matter. If you have any additional information, such as design links or storefronts to investigate, please do not hesitate to reach out to us via the Contact Us page: *********************************************************************************************
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Contact Information
37 E 18th St Fl 4
New York, NY 10003-2001
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Get a QuoteCustomer Complaints Summary
149 total complaints in the last 3 years.
46 complaints closed in the last 12 months.