Complaints

This profile includes complaints for Shoplet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Shoplet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Shoplet

  39 Broadway Rm 2030 New York, NY 10006-3082

  
• 

  Shoplet

  PO Box 200079 S Ozone Park, NY 11420-0079

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an office chair from this company 2/24/25. I accidentally put in the wrong address, and my chair was sent back to the facility. 100% my fault. I called, to give them an update on what happened, and they assured me that it would take 3-5 days to re-send out to me. Not a problem. I received no email updates or any communication from the company. I logged into my acct and saw there was a new tracking # on my acct. I clicked on the *** link and it said delivered (to the correct address). No one signed for it, and no one at my business has seen it (we have cameras). So, I reached out to shoplet multiple times but their email address always comes back as not in service. I called and they said it was Delivered to another person with my EXACT name in the same city. They toild me they were sorry and were issuing me a refund and I would receive an email confirmation. I have been checking my emails and contacting this company EVERY week (I set reminders), and I get the same run around. You will get an email confirmation, and it takes 3-5 business days. Well, its been over 1.5 months, no refund has been issued on the site, or my card, and I cannot get ahold of anybody. I believe this company to be a scam. If i do not get resolution soon, I will be filing a complaint with my credit card company as fraudulent charges.

  Business Response

  Date: 04/16/2025

  Hi,
  
  Thank you for your continued patience as we investigated the issue with your order.
  
  We sincerely apologize for the inconvenience and lack of communication you've experienced. We've attempted to contact you by phone, but our calls have been routed to voicemail.
  After coordinating with the individual who mistakenly received the package due to the incorrect address entered at checkout, we were able to arrange for the item to be returned. This step contributed to the delay in resolution.
  
  Following a thorough review, a full refund for Order #********** has been processed. The refund was issued to your original payment method on April 14, 2025, and you should see the funds reflected on your statement within 35 business days, depending on your financial institution.
  
  Thank you again for bringing this matter to our attention, and we sincerely apologize for the frustration this situation has caused.
  
  Warm regards,
  Customer Escalation Team

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2025, I purchased 5 cases of Ensure Compact Vanilla Nutrition Therapy Drinks from Shoplet.com for approximately $285.51 (to include tax). I also paid an extra $2.99 for expedite processing. The product was supposed to be shipped within 3-5 business days. After 7 days go by with no tracking number or delivery status update, I called the customer service number and spoke with a representative. The representative pulled up the order using my order number. The representative stated the items are usually delivered within days, and he wasn't sure why my product hasn't been shipped. Representative stated that would submit a claim for me a gave me a- case #******. Representative verified my email address and stated that I should get an email in within the next few days. Several days pass with no email. I called customer service 2 additional times between February 19 - 25, 2025, and was basically getting the run around. I asked the representative to please process me a refund because after 2 weeks of waiting, it was apparent that I wasn't going to receive the product. I reached out to customer on February 24, 2025 and requested a refund. The representative told that she had to send request forward to her supervisor. I told the representative that if I didn't hear from them within 48 hours, I would take further action regarding this matter.

  Business Response

  Date: 03/04/2025

  Hi,
  
  We do apologize for the inconvenience. We have processed a full refund on your order last March 3, 2025. 
  
  Sincerely,
  Customer Escalation Team

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1/12/25 I ordered a ****** tempered glass chair pad. 2 days later I was notified it was shipped, including tracking info which was garbage. no delivery. I waited about another week & called customer service. *** told me i would hear back within ***** hours. no response. called again & was told the item was "lost in ************ would get a full refund to the card issued. i emailed customer service & asked for email confirmation of refund. response was standard email telling how to contact customer service. This company is a completely fraudulent enterprise. ***** completely. How BBB can post them as A+ is beyond me & makes me wonder why BBB exists at all. there is no way they are doing the job of fairly & accurately rating companies, ESPECIALLY those offering online services. They are obviously not doing the job of protecting customers from **************

  Business Response

  Date: 02/04/2025

  Hi,
  
  We do apologize for the inconvenience but we cannot issue immediate refund as we need time as well to coordinate with the courier and investigate further for cases like this. We always wanted to make sure that all of our customers will receive their order on time with no issues but unfortunately we do not have control over things that might happen during delivery. We see that your order has been fully refunded last Feb 3, ************************************** transit. Let us know if you need more help.
  
  Sincerely,
  Customer Escalation Team

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered pack of 6 **************** in a golden packs ( Higer qualitybeans), they were $94 , shoplet sent me same coffee in a different package which cost 50% less, item was not refundable, which I would accept if it was what I ordered. I called shoplet more than 2 weeks ago, they promised me a return shipping labels, but till now nothing was sent. it seems shoplet conduct their business in a way that full of deceiving and taking advantage of customers, ****** told me they're looking at all the complaints from this seller to discontinue their business, so be aware!

  Business Response

  Date: 12/06/2024

  Hi,

  We do apologize for the inconvenience as this is listed as non-returnable item. This has already been refunded in FULL. The refund usually appears on your original payment method in 3 to 5 business days. If you have any other requests or concerns, feel free to contact us for more information.

  Sincerely,

  Customer Escalation Team

  Customer Answer

  Date: 12/23/2024

  I finally got the Refund !

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for formula. When placing the order, it said the product would ship within 2-5 days. It has now been 11 days and I have not gotten any information about delays, whether it's been shipped or not, no tracking information- absolutely nothing. I reached out to customer service and again it said someone would get back to me within 2-5 days. It has been 6 days since I reached out to customer service just to see what was going, but I still have yet to hear anything. Now all I want is a refund and to be done with this whole experience.

  Business Response

  Date: 09/04/2024

  Hi,

  We have been reaching out to you asking if you want to wait or cancel the order since there is no ETA yet for the ordered item. Since you have requested a refund, we've gone ahead and processed your refund back to your original payment method.

  Sincerely,

  Customer Escalation Team

   

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered furniture with Shoplet Aug 5th. On Aug 12th I called Shoplet, and the woman told me my furniture was supposed to be delivered that day. A delivery person named ***** ******* arrived and told staff he had a PALLET OF WATER and BATTERIES to be delivered that had already been paid for. The staff were confused, but we had just been devastated by a tornado and were collecting donations, so they assumed the water and batteries were for the tornado victims. A random staff member signed for it. I was still waiting for my furniture that never arrived, but the carriers site showed it was delivered. I started making calls to the carrier and Shoplet, who were all telling me my furniture was delivered. After seeing the delivery invoice, I realized that the water and batteries were the delivery they think was my furniture. When I told them the wrong thing was delivered, I got push back, stating my order was delivered and signed for, even though the delivery invoice SHOWED five pieces of furniture, not water and batteries. The addresses for both items were different. The items were different. None of it was furniture or had this address on it. I have now been in contact multiple times with the carrier and Shoplet with no resolve. I am missing over $1K in furniture, I have no desk, and all I have is water and batteries addressed to two different places! I requested that the carrier come back and take these orders and leave mine, and was told they would email the warehouse. Crickets. I called Shoplet again, explained the situation again, asked to speak to a supervisor twice and was put off again, stating they weren't available because they were talking to someone else. I have asked that Shoplet resend my furniture order and deal with the carrier that they chose to work with on their own, and to make this right with me. I am still waiting. I sent pics of the items we received and the invoices. How hard is this? The carrier should still be riding around with my furniture!

  Business Response

  Date: 08/21/2024

  Hi,
  
  As we have advised, we are further investigating it with the warehouse and the carrier. We just got an update that you can have your choice of disposition for the water and batteries. The furniture is being delivered on ***  *********** see estimated delivery below:
  STATUS: This shipment is currently in transit with an estimated due date of 08/22/2024.
  
  Please let us know if you will not still receive this.
  
  Thanks,
  Customer Escalation Team

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The furniture was NOT delivered on the 22nd, and has still not been delivered. I reached out via email and was told it was in **. It's been there since the 20th with no movement if that's the case. No one appears to be able to give me an accurate delivery date, and the amount of time I've been waiting is ridiculous.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 10/07/2024

  Hi,

  We do apologize but the package is showing lost. We have refunded your Credit Card last October 4, 2024.
  
  Thanks,
  Customer Escalation Team

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 bags of 30 oz ***********************. The candy was mildewed, it is supposed to be dark chocolate candy, all 4 bags are affected. I have pictures of the candy they sent.

  Business Response

  Date: 07/19/2024

  Hello,

  Please be advised that we already processed a full refund on your account. 

  Thanks,

  Customer Escalation Team

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blockshopper refuses to remove my info from their site. I even notified them about the California privacy act. Still no removal

  Business Response

  Date: 06/17/2024

  Hi,
  
  We do apologize for the inconvenience. We understand that you want to remove your account but we cannot found any account using your email address and phone number. You can provide your account number instead so we can further assist you.
  
  Sincerely,
  Customer Escalation Team

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought the drum cartridge from Shoplet's Amazon store, ORDER # ******************* and ORDER # ******************* Item Description: Genuine Xerox Drum-Cartridge, 101R00554 ****** pages for use in VersaLink B400/B405, Black However, on one of the 2 cartridge, the print quality deteriorate after 200 copies. The other cartridge print quality deterior rate after ****** copies.We contact them for the item warranty and escalating the misleading sale practice by putting ****** pages yield in the description. They said that

  Business Response

  Date: 05/24/2024

  Hello, 
  
  We have issued return labels to have these items returned.  Once the items have been returned, we will issue a refund.  
  
  Sincerely, 
  Customer Escalation Team

• Initial Complaint

  Date:03/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 4 office desks that cost 2500 dollars, through Amazon and shoplet was the 3rd party seller. Order was cancelled mysteriously the day it was supposed to be delivered and no one could tell me why. When I called, I was given the run around that I would be receiving my order. The following day I was told it was shipped back to the warehouse. When I requested a paper check refund I was ignored. Amazon customer service then requested a paper check refund from the seller and I was denied again.

  Business Response

  Date: 03/27/2024

  Hello,  
  
  We have issued a full refund on the original payment for this order.  It is our policy that we are only able to issue refunds on the original form of payment.
  Since a check was not used as the original form of payment we were not able to issue a check for this refund.  
  
  Sincerely,  
  Customer Escalation Team