Business Profile

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Shoplet

Complaints

This profile includes complaints for Shoplet's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

42 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/23/23, order ********** was placed with Shoplet for 9 ea of Nexel Chrome wall mounting wire shelving, and it arrived for delivery 10/30/23. At that time, it was noticed we were shipped the wrong product, so I immediately contacted Shoplet to initiate an RMA, but it took 6.5 weeks of "numerous" emails and phone calls, speaking to Shoplet supervisors telling me my cases had been escalated and was marked as urgent, before they finally got a truck to pick up that incorrect product. The return arrived back at their warehouse 12/12/23, and I contacted them the following day asking when I would see the credit and was asked to give them time and they would follow up with me once the credit was issued. Over 2 weeks has gone by and I haven't heard from anybody at Shoplet so I called and was asked to give them ***** business for the credit and when I said that it's already been *********************************** New Years, I was given their same generic reply I've heard so many times before, give us '24-48 hrs' while we check with the warehouse about the credit and we'll get back to you. Again, 2 days later and shocking to say, no one from Shoplet has contacted me with an update. A 3rd party company, Global Industrial, shipped this on behalf of Shoplet, so my thought is they are waiting to get the credit from Global before they issue my credit, which is garbage. We returned the product and there is a signed POD noting no exceptions with the shipment, so Shoplet should issue my credit and work out any other issues between themselves and Global Industrial. As far as returns go, this should have been an extremely simple one to process vs turning into a 3 month disaster, though may be that's Shoplet's angle and being able to keep the customers money by frustrating them to drop it.
Business Response
Date: 01/10/2024
Hi,

We do apologize for the inconvenience. We saw that this has been returned and for all our returned products we are checking first if the items that were returned were correct and in the stated condition that's why it takes time for refund to be processed. We have processed a full refund on your account after thorough investigation.

Sincerely,
Customer Escalation Team
Customer Answer
Date: 01/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Once my accounting department has updated me and letting me know the funds have been received back against our account, I will update my claim.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************. *****

Business Response
Date: 04/03/2024
Hi,
Thanks for confirming that you received your refund. We have processed your refund since January.

Sincerely,
Customer Escalation Team
Customer Answer
Date: 04/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and the matter has been resolved.
I cannot say that I am satisfied as I would have preferred if Shoplet just kept up on their communication and resolved the issue in a timely manner, thus avoiding the need for me to get to the point of even needing to file a complaint with BBB.
Thank you for your assistance.

***************. *****
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/30/2023 I ordered 4 cartons of Sanitizer and 4 cartons of Disinfectant on Order# **********. I received 8 cartons of Sanitizer. On November 3rd, I contacted Shoplet to let them know that they shipped the wrong product for half the order. They said I could return it, but I didn't have any boxes. I told them that I would keep the product and asked for the difference in price between the disinfectant and sanitizer, which is $84.12. They replied saying "We no longer offer price difference" and "order ********** is now past the allowed time to return". I am requesting that they either send me boxes to return the product that they mistakenly shipped to me or they can refund me the $84.12 price difference.
Business Response
Date: 01/08/2024
Hi,
We do apologize for the inconvenience on this matter. We tried contacting you multiple times to resolve this matter by returning the product back to us. We issued return labels within the timeframe and even call you back multiple times but you failed to return within our 30 days return policy. Since you are a valued customer, we processed a courtesy refund of $84.12 as requested.

Sincerely,
Customer Escalation Team
Customer Answer
Date: 01/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I will note that they did not try to call me. I did receive emails and I replied asking them for another resolution since I didn't have a box big enough for the items and am not near a *** store. I was not going to purchase a box when they sent me the wrong product, they should've scheduled a pickup if they weren't going to accept that I would keep the product and just wanted a credit for the difference in price. You would think that this compromise over their mistake would be welcome to them since I'm actually saving them money from paying shipping to get their product back. I don't appreciate their response back, but they did credit me the difference in price so I am satisfied.
Thank you for your help in this matter.

Sincerely,

*****************************
Initial Complaint
Date:10/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed 10/2/2023. ordered 4 authentic xerox cartridges for ******** 315c copier. Every other website out of stock of CYAN cartridge. They listed it in stock. I purchased the 4 cartridges needed to make the copier work. No communication from SHOPLET. A box arrives with 3 of the 4 cartridges about 5 days later. The copier WILL NOT WORK WITH A MISSING CARTRIDGE. I contacted SHOPLET to arrange a refund on the unopened cartridges. They insist on a 25% restocking fee (In my case it will exceed $75) I requested they process a refund without the fee. They refused. Avoid doing business with these folks. They do not deliver what they promise and will make you pay for the mistake of trusting them. I have learned to trust my instincts and avoid companies like this
Business Response
Date: 10/18/2023
To Whom It May ****************** shipped all items with the exception of one item and issued a refund for this item. The customer contacted us to return all the items that we shipped and we issued a return label. Upon approving the return, we informed the customer that there would be a restock fee per our return policy that is listed on our site ********************************************************** .
As of today the return label that was created under tracking number ****************** has not been used. Once the items have been returned, we will issue a refund for the returned items less a restock fee.

Sincerely,
Customer Escalation Team
Customer Answer
Date: 10/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

When I made the purchase You promised all 4 cartridges would be sent I cannot run the machine on 3 without the cyan cartridge making them useless to me Please provide a return without the onerous return fee of 25%. ($75 in my case). The cartridges are unopened and I offered to pay return shipping to the customer service representative

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 12/04/2023
To Whom It May ************************ has returned the product and we have agreed to waive the restock fee as a courtesy the client.
The customer has received a full refund for the returned items.
Sincerely,
*****************************
Customer Answer
Date: 12/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:09/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered calendars for Dist court on August 25 2023. (Order # **********). My order came a few days later but was missing seven items. over the last month I have contacted them for a total of over two hours and they "checked with the warehouse". the warehouse does have tracking information for the items I received therefore they are denying refunding the items that I was shorted. we are local government and I am responsible for every ***** spent. the customer service is horrible and they will not work with me at all. I told them that this is not fair since I do not have the items charged for and they just keep referring to the tracking numbers for the two boxes that did arrive. I need a refund for the amount that is shorted which is a total of $82.63. I am beyond frustrated with their terrible service and the fact that they are calling me a liar when I don't see why someone would try to steal a few calendars and go to such lengths defending it. I will no longer be allowed to use this vendor for services here at work. please tell me what can be done to rectify this. thank you
Business Response
Date: 09/28/2023
Hi,
We do apologize for the inconvenience. *** Tracking numbers ****************** and ****************** were both Delivered On: Tuesday, August 29 at 10:44 A.M. This means that all items on your order were delivered. However, as a courtesy we processed a reshipment for AAGSK800 x 7 and AAGPM528 x 1 yesterday. *** ****************** is showing Estimated delivery Today, September 28 by 7:00 P.M.
Thanks,
Customer Escalation Team
Customer Answer
Date: 09/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I stand by the honest truth that I was shorted the original items and do not appreciate the overall response from the stating that they could not have possibly made an error. I did receive the reshipment and finally the items that were short originally. I would have preferred refunded due to having already ordered the replacements for the court reporters from a different vendor because Shoplet had originally claimed that they would refund me. At any rate I appreciate that the BBB was enough to get them moving in the right direction. going forward I will avoid using them as a vendor both at work and in my personal life. thanks for helping enforce such a simple thing as basic customer service.

Sincerely,

*****************************
Initial Complaint
Date:09/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 6 ,2023I ordered 100 of the ********.I had the ordered dropped shipped to my customer.The customer advised me they were short shipped 13 I have been back and forth with Shoplet customer service. ************** the manager. to get this issue resolved. They have sent me tracking 3 different companies I show the ON Trac did not ship they only delivered 5. This has been going on back and forth for a month .Every morning I have been trying to get the 13 reshipped or credited. No problem solved with Shoplet.I have been ordering from shoplet for many years I am the buyer from my company. I never had a promblem until now to get a credit. I email everyday and call customer service they say it has been escalated to the supervisor this has been told to me everyday for a month. I will no longer order from Shoplet Very disappointed with this I paid the full amount of with a credit card. I cannot get payment for the 13 till SHOPLET resolved this with a soultion. Very bad customer service.This promblem is not going away. I need my creit for 13 or reship
Business Response
Date: 09/25/2023
To Whom It May ********

We have done a thorough investigation and have concluded that all 100 - ******** that were ordered were delivered per the below tracking. Since the investigation concluded that all items were received we will not be able to reship or refund the 13 - ******** requested by the customer.

***** ******* **** ********** ********* *** **** ********* ********* **** **** ************ ********* *** **** ********* ******** ******* *************** *** *** ********* ******** ******* *************** *** *** ********* ******** ******* *************** *** *** ********* ******** ******* *************** *** *** ********* ******** ******* *************** *** *** ********* ********

Sincerely,
Customer Escalation Team
Customer Answer
Date: 09/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:they have incorrect tracking information.They have reshipped the ******** on the following tracking numbers and they shipped to wrong locations on 9/14/2023. I called Shoplet toexplain to them they shipped to wrong location and they never got back with me.
Here are the following tracking numbers delivered to wrong location ************* they were supposed to go to ******* **.
****************** ****************** ****************** ****************** ****************** ****************** ****************** ******************
sP ******* THE SUPPLEIR ALSO SENT THEM A CREDIT FOR THIS TO BE APPLIED TO MY ACCOUNT AND HAVE NOT SEEN IT YET. #******* FOR $352.37
The solution need to be solved. I have wasted my time everyday since July 9. No one gets back to me.

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 10/06/2023
To Whom It May ****************** have spoken with the client and resolved this issue directly with the client by issuing a courtesy credit that was agreed upon by the client.

Sincerely,
Customer Escalation Team
Customer Answer
Date: 10/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:09/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 150 units of 24 pack batteries from shoplet.com via amazon. Upon receipt of a couple of packages, there was 7 boxes of the 24 pack batteries that I ordered, along with some 24 packs batteries of another model (that I did not order) (industrial rather than ultimate) and some 4 pack batteries (that I did not order). When I messaged shoplet.com they stated the rest of my units were on the way and provided me with a tracking number. The tracking number shows from *** it only weighs 2 pounds. It is impossible for this package to contain all of my units. I messaged them again and they said that they could not fulfill my order because they ran out of stock. When checking the reviews for this seller, I noticed they have pulled this same scam on other people. I need a prorated refund for the units I did not receive. So far I have only received 7 of the 150 units that I ordered. Scammy company, will never do business with them again. Customer service has been extremely poor too considering the massive mistake they have made.
Business Response
Date: 09/18/2023
Hi,
Thank you for your patience. After further investigation, we have checked and confirmed that your refund of $2,835.44 has been initiated for the missing items.

Amazon will process the credit back into the original form of payment. Please note that Amazon may take a few business days to disburse the refund back into the account. Please allow ***** hours to see the refund reflected on the account.

We sincerely apologize for the inconvenience this has caused you.
Sincerely,
Customer Escalation Team
Initial Complaint
Date:08/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 types of facial tissues on their website, the order was confirmed and later received email that they were shipped but only 1 type of facial tissue was received. The order number is **********. I contacted them and they mentioned that the other 2 types of facial tissues were out of stock and were no longer sold on their website. At the time I contacted them and as of today as well, the other 2 types of facial tissues are still being sold on their website but with an increased price. I felt they would not want to send the items I purchased due to the reduced price when I made the order and they were finding excuses not to send the order.
Business Response
Date: 09/07/2023
Hello,

Items on order ********** were not shipped due to no inventory at the time the order was being processed. We never charged the customer for these items and shipped the items that were available. We are not able to ship the remaining items since the order has already been processed on 8/8/2023.

Sincerely,
Customer Escalation Team
Customer Answer
Date: 09/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The remaining order should be shipped as the order WENT THROUGH meaning there were inventory available. If not, the remaining order should be shipped after available. Shoplet did nothing to notify the customer until the customer contact them a few days after not receiving the orders and was told the items were no longer sold on their website but still being sold at a higher price.
Your Shoplet response is not acceptable at all and cheating customer by excuses and closing the chat window rudely without accepting further query is not the right way to do business.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:08/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed the order on Shoplet.com on 8/6, order number*********** After that, I found that I need to change something, so l immediately called the customer service number shown on their website. But their customer's phone call reminded that it was not in service time. So l checked the return policy on their website and learned that the order can be canceled before it is shipped. So l immediately left a message on their website to ask cancel the order (l didn't think to take a screenshot at that time). And just to be on the safe side, l found their customer service email address, and immediately sent a request to cancel the order to their customer service email box(please find the attachment). The next day is Monday, a whole business day, nobody response this matter and l called the customer service number also no response. But on Tuesday, I found the order shipped and my Paypal was charged. So l contacted their customer service online to ask why they were still force shipping after I notified them to cancel the order invarious ways immediately after placing the order. As per Shoplet.com cancellation policy, they have one full business day before shipping to cancel the order, but they chose to force the shipment. Moreover, it can also be seen from the chat history screenshots that l purchased two items, but the Shoplet.com only shipped one of them, and they did not mention this situation in their reply to paypal. This is a dishonest seller. They forcefully shipped the package when it was clear that the customer canceled the order in accordance with their policy, and shipped less, and did not accept refund requests.
Business Response
Date: 08/30/2023
Hi,
We do apologize for the inconvenience. Due to processing speed the order was processed and shipped before it was requested to be cancelled. We have accepted the chargeback on Paypal for full amount of $10.11 as a one time courtesy so no refund will be given as Paypal already refunded the money back.
If you have questions feel free to reach out ************.
Thanks,
Customer Escalation Team
Customer Answer
Date: 09/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ***
Initial Complaint
Date:08/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ****** desk and a return from Shoplet on 7/24/23. To date the items have not been received and repeated phone calls and emails to them have not been returned. I have been promised over and over that my issue is being escalated an/or they are contacting the warehouse to investigate the issue. Shoplet has also refused to refund my money.
Business Response
Date: 08/18/2023
Hello,
We apologize for the inconvenience that this order has caused our client. Our warehouse shipped the order on 7/28/2023 using and we obtain a signed POD from the carrier of which we can provide upon request. Once the customer informed us that they did not have receive the items we had to initiate a investigation with the freight company this investigation has been completed and we have issued a full credit to the customer in the amount of $1080.31. Again we apologize for the inconvenience.

Sincerely,
Customer Escalation Team
Customer Answer
Date: 08/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However, Their business practices are abysmal at best, as it took numerous emails and phone calls and then finally a complaint to the BBB to get this resolved. That is what I find unacceptable.

Sincerely,

***********************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order was placed on 04-26-2023 in the amount of $835.04. Seller sent wrong items. A return request was submitted via Amazon on 05-01-2023. Return shipping labels were also requested. Labels were received on 05-02-2023. All 4 boxes were returned on 05-02-2023, they received in their warehouse on 05-04-2023. We were credited a partial refund of $208.76 on 05-10-2023 after several requests. As of 05-17-2023, we still have not received the full refund, the amount still due to me is $626.28
Business Response
Date: 06/02/2023
Hi,
We do apologize for the inconvenience. We see that this was fully refunded directly by Amazon on your account for the amount of $835.04.
We hope we can be of assistance in the near future for all of your office product needs.

Feel free to call our offices if you would like to speak to a representative at ************.

Thank you,
Customer Escalation Team

Customer Answer
Date: 06/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Let it be known that the refund came from Amazon after a formal complaint was filed NOT from the merchant. They are thieves and scammers.

Sincerely,

***********************

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