Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a monitor which was supposed tk be delicered Jan 26, 2024. Monitor was supposed to be signed for. Merchant never delivered the monitor. Provided a confirmation if delivery without ant signature, when asked about the sugnature they refused to comment. Followed up for weeks without any resolution ir answer from them. Sent wmiqls every day and called and was always told and investigation is pending. They never delicered the item and multiple times were caught in their own lies. Have detailed proof of everything. This business is a scam and should not be continiusly scamming customers.

  Business Response

  Date: 03/04/2024

  We filed a claim with USP. This claim process can take *** up to 10 business days (2 weeks)  

  *** denied the claim -Delivered as addressed.

  We then filed a depute with *** and reopened he claim. Again, this can take *** up to 10 business days (2 weeks) 

  *** denied the claim.

  We filed a 2nd dispute. Again, this can take *** up to 10 business days (2 weeks) 

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  ***** ******************* ********************** ***** ******* ***** *** **** ***** ** *** ***** ********** *********************************************** ********

   

  Hi the business has still not resolved the complaint and has become unresponsive 

  Attendee panel closed

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 04/04/2024

  ******#* ******************** 

  The package was delivered as addressed.
  ******** claimed not received so a claim was submitted with ***.
  *** denied the claim -Delivered as addressed.
  We then filed a depute with *** and reopened he claim. Again, this can take *** up to 10 business days (2 weeks) 
  *** denied the claim.
  Customer also filed a chargeback with their bank which was Closed in Merchants Favor-Delivered as addressed. 

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently attempted to sell used equipment back to Adorama through their used equipment sale program. I have done the same through other competitors in the past, and had no issues. Adorama had the highest quote for these particular pieces of equipment, so I sent the items to them assuming the process would be similar. The process is as follows: select the equipment to be sold from a list online. **** the condition. Get an instant quote. Print out the shipping label provided. Box up the equipment and mail it to Adorama. Adorama inspects the equipment, confirms the quote and sends a check. The instant quote I got totaled $192 for three flash units. They were lightly used, but I returned them in their original boxes, using the ***** label provided by Adorama. They marked the items as received on 2/13, but I can get no responses from customer service regarding a timeline for payment. The web link for my trade-in has them marked as received (as does the ***** tracking number), and that they will be inspected in 3 business days. When I hadn't heard after the initial receipts, I have emailed, used the chat and called customer service numerous times looking for an update on the progress. Each time, I'm told that they have no further information, but that a rep will return my call by the end of the day with an update on the used sale. No one follows up. At this point, I have to assume it's been lost or stolen, and I'll have to file a police report for theft. I would like a resolution - either return all the equipment in the same condition, or pay the quote.

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2023, I sent a camera as a trade in. Prior to sending, I was given an estimated value for average condition of 1300 and told if i used my valuation it would go higher. They had to give a low estimate until they saw camera. After nearly 2 months of emails and phone calls (and multiple people involved), the camera was rates excellent, yet was offered 700 on tradein. i declined. However when I offered to buy a camera, i was given 700 + 1500; the order was cancelled due their inability to clarify the condition of the camera. After multiple requests they return my camera, and receive no response, I decided my only option was to purchase another camera. Two weeks later (Sunday-business closed) I purchased a camera, sent email requesting credit, yet despite they will not apply this, nor will they return my trade in. The problem circles around complete lack of communication from their trade-in department. In most recent days, **** has been assisting and still no response from Trade-in contact, *****************. All I asked was my trade-in returned (per policy if offer declined) or the the same credit offered on December 12 when I was going to purchase the D6 camera, valued at ****. Th camera purchased Dec 31 was ****. The total credit offered if using trade in was $2211.95

  Business Response

  Date: 02/29/2024

  H the manager from Our used trade department is trying to reach out to the customer he called and sent them an email to get back to him

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a camera lens, that cost $600. They sent it signature required without advising me. I work all day, no one is here to receive it. I cancelled it, now they expect me to wait two weeks for a refund. Why should I pay immediately and they can sit on a refund, essentially getting a free loan. What's the volume of these occurrences, to me this is class action territory.I just want my money back, I'll buy local

  Business Response

  Date: 02/20/2024

  IntOrd#: *******************   Was already refund in full

• Initial Complaint

  Date:02/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a highly unsatisfactory experience with Adorama that I feel compelled to share. After purchasing a camera kit from them a week ago, I was approved for a student discount just yesterday. However, when I contacted Adorama to apply this discount to my recent purchase, they flatly refused to honor it. This refusal was just the start of a series of frustrating interactions with their customer service.The representatives I spoke with were far from professional. They seemed more interested in ending the call as quickly as possible rather than addressing my concerns or providing any form of satisfactory customer service. This lack of professionalism and apparent rush to hang up left a very poor impression.From my experience, I've come to see Adorama as a company that prioritizes profit over customer satisfaction, showing little flexibility or understanding for their customers' situations. Their approach not only demonstrates a lack of customer care but also suggests a certain greediness and shadiness in their business practices.

  Business Response

  Date: 02/14/2024

  IntOrd#: ******************** 01/28/24 before he became a Student **************: ******************* which included:
  *********     ************  **********    *****         ************  ***********   ********      ********      ********     
  02/13/24 per cs he was just approved yesterday for a student Account.
  But there is/was no student discount on the PCS5M2XK2EK KIT
  Only on the PCS5M2XK2 alone 
  If he wants to return all the other included items from the kit, once we get them back, we can honor the student price on the PCS5M2XK2 of 1758.39

  Note: He will need to submit the order online and let us know ASAP so we can HOLD the order form processing/shipping and we can then make the adjustment by us and refund the difference. 

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************
  
  
  
   
  
  

• Initial Complaint

  Date:02/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Mac book air computer on 1/28/24 and it was stated that I would not be charged for the item until it shipped. When I did not receive any shipping info, I called and was told the item was on back order BUT my card was charged since it was a special order. I tried to cancel the order but was told that special orders are non cancellable. I have now paid for a computer that I wont receive for another month

  Business Response

  Date: 02/07/2024

  SKU: ******** **** ********* is/was listed as Special order. This item ships direct from the Manufacturer, generally within 6 weeks. Please note: Your card will be charged when the order is submitted to the manufacturer (generally within 24 hours). As these are custom built units, there are no cancellation or returns allowed.
  
  Sunday 01/28/24 Customer placed their IntOrd#: ******************** / Ord# ********-Invc# ******** 
  Order confirmation that was also emailed to them also stated: Special Order
  This item ships direct from the Manufacturer, generally within 6 weeks. Please note: Your card will be charged when the order is submitted to the manufacturer (generally within 24 hours). As these are custom built units, there are no cancellation or returns allowed.
  
  Monday 01/29/24 Invc# ******** Date 01/29/24 this was submitted to be drop shipped and a confirmation was sent to them on 01/29/24.
  
  Thursday 02/01/24 customer called us-We advised her that the *** should be by the end of the month. But she did not want to wait and requested for it to be canceled. Unfortunately, Once the order is submitted to be drop shipped, it can no longer be canceled. 

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The first photo shows the confirmation email that I received. It says my card wont be charged until the item ships and has no mention of it being a special order. When I didnt get an email with tracking I called within 2 days and was told the item was on back order and wouldnt be available for a month. I asked if I changed my color preference if that would speed things up. I was told no. After I saw my card had been charged I called back again and was now told that it was a special order , and couldnt be cancelled. I pointed out that had not been disclosed to me initially and that I wanted my money back. Who would pay up front in full for an item that is in stock everywhere and then have to wait 4-6 weeks.? I tried to do business with a non big box store but this was bait and switch. Heres an iMac and u will get in in two days, add more memory and it becomes a non disclosed non cancellable order that will take weeks? Should have just gone into an Apple Store 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  *************************************************
  
  
  
  
   
  

  Business Response

  Date: 02/28/2024

  Confirmation email did state the following
  Apple MacBook Air 15.3", M2 w/8C CPU & 10C GPU, 16GB,1TB SSD,35W,Silver,Mid 2023
  Special Order
  This item ships direct from the Manufacturer, generally within 6 weeks. Please note: Your card will be charged when the order is submitted to the manufacturer (generally within 24 hours). As these are custom built units, there are no cancellation or returns allowed.

  Order was submitted to the manufacturer& charge on 01/29/23.

  Shipped via UPS ****************** and was delivered on 2/16/24.

   

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-02-23 V-moda "pricing error". Adorama got my all my info from the sale, proceeded to spam me with emails and forced me to make an account to check my order, only to find out they cancelled it and didn't bother to notify me at all. This "pricing error" seems to be a common problem they like to use to gather your info and advertise their website.

  Business Response

  Date: 02/01/2024

  We don't force customers to create an Adorama online account. they can always check out as a guest.

  The item they order was a listing error for ***** when it should have been 219.00

  All the orders were canceled. We offered customer's ***************************** gift card. 

  Customer Answer

  Date: 02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I did not receive a $25 nor did I receive a cancellation notification.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 02/12/2024

  I apologize that this was not followed thru

  I just processed the $25.00 Gift card now & sent it via email 

  Please allow a few minutes to receive it  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attempted to purchase a product from your company that was not received. I need the product or to be reimbursed. It was not delivered to the correct address and was signed by another person. I need to be contacted and the matter resolved. There was not notifications of any delivery.

  Business Response

  Date: 02/01/2024

  Customer first contacted us on 08/02/23 looking to buy ACMNW93LLA5 - CTO MBP 16 M2P 12C 19G 32GB 4TB SG.
  We created Quote# ******* and sent her the copy.
  On 08/31/23 she was ready to order this, so this quote was converted to Ord# ******** with both the billing and shipping address the same:
  ******************************
  *************************** ********
  
  We received authorization for her payment with her **** and her ******* **** which she just applied for & got approved with this same Billing address which verified.  We sent her the copy again showing both the billing and shipping address the same.  

  Copy of Quote Attached to Email                        8/02/23 16:06 ************* showed the ship address same as billing.
  Quote#******* Converted to Ord#: ******** 8/31/23 15:26 *******
  Copy of Order Attached to Email                       8/31/23 15:34 ******* Which showed the ship address same as billing.
  Automated copies were sent as well shoeing this same ship address.
  

  Her order was hipped and delivered and signed for at the address she provided us with. 
  

   

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because. 
  

  I need to be contacted by the business and the signature does not match my signature. No one has contacted and I have all documentation where this was disputed with my credit card company and was found in my favor 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/06/2024

  We created Quote# ******* and sent her the copy.
  converted to Ord# ********
  We sent her a copy of the order showing both the billing and the shipping 
  ******************************
  ******************************************
  Copy of Quote Attached to Email                        8/02/23
  Copy of Order Attached to Email                        8/31/23
  Her order was shipped and delivered and signed for as addressed 

  Customer filed a claim with her credit card & now its up to them. 

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,
  
  I am still having issues with a resolution and I have provided them with a police report as well.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to report a problem with Adorama. Adorama advertises that it offers price matching. I placed an order through **********, ORDER # *******************, and I received it on or around April 20, 2023. This order is the Celestron Nexstar 8SE telescope with wi-fi adapter. It was $1,399. I purchased several additional accessories that were not part of that bundle (a different order #, but fulfilled by Adorama). I contacted Adorama through Amazon on April 21 to notify Adorama that the exact same package for the telescope and wi-fi adapter was available on Amazon for $1,199, or $200 less than I paid. At this time, I could have purchased another telescope package and returned my purchase to Adorama. Adorama did not respond until April 23, at which point the price to match was no longer $1,199, but was still less than what I paid. Adorama said they would look into it and determine whether to match the price. Adorama did not respond. In December, I realized Adorama never responded. I contacted Adorama to ask for an update. Adorama asked for a link to the CURRENT (i.e. December 2023 price). That did not make sense, since I asked for the price match in April. Regardless, I sent Adorama a link for the exact same package for $1,349, and another package which was the telescope, wi-fi adapter, plus a book and two night-lights, for $1,099. Adorama refused to match these prices, claiming that they were different. But the package was exactly the same as what I ordered. I would like to report Adorama for their improper business practices, such as misleading customers that they will match prices, but then ignoring the customer (not responding for 6 months when they said they were looking into it) and then not matching the price. I don't want the price match for what the price is now - I want it for what it was when I brought this to Adorama's attention. They will not do either. Now they are offering $25 "for my troubles" and saying my other price matching requests have been denied

  Business Response

  Date: 01/29/2024

  Price match is upon approval-Not guaranteed. Its reviewed by a case-to-case basis depending on the item & the seller and our cost.  
  *****************
  Cust# ********
  ************** 
  **************
  
  Amazon IntOrd#: *******************  ********
  KIT Item: CNN8SEW ******* which comes with 
  ******       ***** ******* * **           *****        ***** **** **** * **********
  
  
  Amazon is now selling it for $1,199
  We asked for the *****
  He provided 
  **************************************************************************(now it shows 1598.00)
  We submitted the ******* price for approval, but it was denied 04/23/23.
  
  He then contacted us again 12/17/23 Still denied.
  As a courtesy we offered him $25.00 Adorama gift card 

  Customer Answer

  Date: 02/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I am attaching the communication history with Adorama. It is from ********** so it is one continuous message chain. I also want to note that I believed my communication on December 25 was directly to Amazon and I was reporting my problems with Adorama, which is why I noted that Amazon should look into possible price fixing too.

  Adorama claims that its price-matching is at its own discretion. Thus, its an illusory offer. 

  Adorama now claims that it denied my price-matching request in April. However, it is apparent that they never checked on my price matching request in April 2023, which is why they offered to price match in December 2023. But they falsely said that the link I provided - the same Amazon link I bookmarked before purchasing the item fulfilled by Adorama - is a different bundle. That is an absolute lie.

  In April 2023 the price dropped $200 and I offered to return my telescope (since it had just arrived within the previous 2 days). But rather than match the price, or risk me buying from the seller offering it for $200 less, Adorama falsely told me that it was going to check on doing a price match and then never responded to me, until I remembered to follow up several months later.

  I offered a reasonable compromise, either a $100 refund or a $200 credit at Adorama. They offered a mere $25 for my trouble. That is not acceptable. Adorama is running a scam if they say that price matching is solely at its discretion with no objective criteria. As noted in my original message to Adorama, I was going to return it if they did not price match. Adorama said it was submitted and then it never responded. The return period expired. Now it will not price match. Its a scam. Period.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 02/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I contacted the business the day after I received the order and specifically said I would like to return this if you do not match the price. The business claimed that they match the price. The link to the lower Amazon price was the exact same link I used to place the order fulfilled by Adorama. Adorama must know that Amazon's prices fluctuate a lot and if they are going to advertise that they price match, they need to be prepared for that. I was told that Adorama was looking into the price match and that it would be getting back to me, but the company never did. That's on them for misleading me. That's also on them for falsely advertising price matching. And that's the reason BBB should take action to publicly identify ******'s misleading claims and advertising.

  I waited for Adorama to respond and it never did. I did forget about it until later. But Adorama never gave me a timeline for a response either. I cannot say if this was a tactic to avoid me returning the merchandise within the 30 day window, but it is certainly possible, especially when you look at the communication history and see that Adorama responded relatively quickly to my messages sent after the period for returns closed.

  When I did follow up, Adorama admitted to dropping the ball and not looking into this. Then it said it would look into current price matching, even through the price difference was not as great as when I first brought it to Adorama's attention. But even then, Adorama would not price match - even through it said it was offering to - because it claimed the package was different. But that also was demonstrably false because it was the SAME LINK I had bookmarked and used to purchase my order fulfilled by Adorama.

  Adorama just refuses to recognize its culpability. I am not asking for much and am being entirely reasonable, even offering a store credit if Adorama refuses to give a cash refund/credit. 

  BBB needs to make sure the public is aware that Adorama uses this price matching to lure and mislead customers but has no intention of honoring that offer. BBB needs to publicize that this business is not consumer friendly or responsive.

  Simple solution: give me a $100 refund or a $200 store credit. If not, I ask that BBB publicly give this business a low rating and warn customers about the company's deceptive practices.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 02/13/2024

  OK Thats reasonable

  I just processed the $100.00 refund.

  Please give it 5-7 business days to reflect on your account.

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ******************** Transaction date January 16, **** Transaction amount $1,077.85 ********* Lumix G9 camera purchased lowered in price after ordering. Rather than returning the merchandise and repurchasing a better valued bundle kit at lower price, I had requested Adroama to adjustment and they had agreed to issue store credit for some of the differences in the price change. However after five days the merchant denied the previously stated partial credit calming the bundle kit is not same as non bundle kit. My request for price adjustment in this case was reasonable as it relieves both the merchant and the customer from the hassle and cost of returning merchandise. I would like BBB's assistance in advocating for a sensible resolution with Adorama to issue a partial credit as they had originally agreed.

  Business Response

  Date: 01/25/2024

  IntOrd#: ******************** ****# ******** Date 01/16/24
  Price matches are doneonthe samew SKU#(s) if the price has dropped within 30 dasy 
  Customer purchased a KIT: ************* which included 
  IPCG9         Pro-rated for 891.99
  VGAPRO264TBH                100.00
  IDSXO032G       Free
  PROXCPK1        Free
  CPCMS           Free
  PROSPCARP         6.00
  
  However, customer wanted a price match ************** But this is a different SKU# so the price match was declined.

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  On Jan 19th, **** the business had already communicated the agreement to make price adjustment based on the recent price drop of the camera model Lumix G9.  I find the business decision to decline the initial agreement based on some technicality lacks good faith in the good business practice.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

  Business Response

  Date: 02/13/2024

  Customer purchased the ****** KIT for 997.99

  Included items:
  IPCG9                     891.99   He wanted price match to IPCG9K1 $897.99 which is a diff model (He actually paid less for his G9)
  VGAPRO264TBH   100.00
  IDSXO032G              
  PROXCPK1                 
  CPCMS                
  IPCG9F                     6.00 

  Price matches are submitted for approval and reviewed in a case-by-case basis.

  Price match are doe on Same items

  The one he wanted a price match to was/is a different item.

  Therefor it was denied-

   

   

   

   

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Again, the merchant is repeating the previous statement and has not provided a reasonable justification to break the original agreement for the price adjustment.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ****** ****