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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This morning I awoke to Scholastic, **** having attempted to charge me $23.26 to a virtual credit card on my Qube banking account. This particular card wasn't even being used for anything and had never been given out to anyone. The bank I use has virtual accounts you can use to segregate money for bill payments and I had recently created this one specifically to pay a credit card payment via ACH. Thankfully, when no money is assigned to the virtual account, **** doesn't let the transaction go through, so I didn't lose any money. But I have no idea how or why they were even attempting to charge this account.Business response
05/06/2024
Weve reached out directly to the customer so we can fully address their concerns.Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, I have used the eWallet option for my daughter's Scholastic Book Fair for a few years in a row now and for the past 2 years they said "whatever isn't used will be refunded" and I just checked those balances and they were transferred to the Gift Card. Now this year, I did not know that it was a policy that they would transfer unused funds to a Gift Card instead of creditting back what wasn't used. They haven't followed their policy to credit back my account and now this year they said "you checked a box to say you agree to this policy" and stated "Good Afternoon,Thank you for reaching out to Scholastic Book Fairs concerning your eWallet.Your ewallet has been converted to an eGift card that you can use at the Scholastic Store online. I am so sorry but eWallets are non-refundable per the below statement. Customers have to check the box acknowledging that they are non-refundable when the ewallet is created. We apologize for the inconvenience!*****"This account will no longer be usable now that my daughter is moving up to middle school and I just want my money back! Please help with this issue. I see that I'm not the only one that has experienced this confusing problem.Thank you in advance.*************************Business response
04/15/2024
Weve reached out directly to the customer so we can fully address their concerns.Customer response
04/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Scholastic is a terrible company that makes unauthorized charges to parent accounts. They committed fraud.Business response
03/19/2024
Weve reached out directly to the customer so we can fully address their concerns.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am a teacher in year six of teaching and have not once had a problem with Scholastic in most of that time. However, the past two years I have been collecting *************************-The Lightning Thief- books through my points for a classroom set of read aloud books. I got a large set the first year and within a month pages started falling out. At first, I thought this was due to many kids handling the same books. However, as time went on, all except for 5 books had the same 15 pages fall out. I can only assume this was some sort of mistake with the binding. I taped them together the best I could as I had used all my points and bought one or two more to replace for the next year. We are currently reading it and we got to the scene of ***** at the car wash and the two students with new books raise their hands. I stop and they proceed to tell me they do not have those same pages. I examine the books, and to my growing disappointment, the book went up to that scene, back to *****, then to 110, then to page 245. It is unreadable. I am not sure if Scholastic prints their books or goes through a printer, but the quality of books I have received for two years has been grossly subpar. It is sad these books are not going to last into a third year of reading and I do not have the opportunity to replace them. This book for six years has motivated even my most unwilling of readers into ones that look forward to reading and history. I hope that Scholastic begins to do better to check their books as both teachers and students spend money and support their business.Business response
03/05/2024
Weve reached out directly to the customer so we can fully address their concerns.Customer response
03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** *****
Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I work for a small preschool and Kindergarten that has been using Scholastic Book Clubs for some time now. The director of my school, ***********************, has placed the job of submitting family orders under the assistant director, who was *****. ***** used her work email address ***************************** through *****'s name for schoolwide orders when working for Mountview. Unfortunately, ***** parted ways with our school and **************** placed me in charge of Scholastic orders. ***** and I spoke on the phone as she changed the head account from her work email address to my work email address ******************************* I went in and changed the password, and was able to view everything at least once. On Thursday, February 22nd I received two emails stating that the schoolwide account (now under my work email address) received 2 new family orders (see "Orders" attachment for verification of my work email, date, and orders, and that it's school-wide under ******** name). Upon logging into my account, it showed that I didn't have any orders from families to submit. On Friday, February 23rd I reached out to Scholastic Book Clubs chat to get the issue resolved and conversed for almost an hour with ***** (see "Chat with *****" attachment). Over a week went by and I didn't hear anything from anyone at Scholastics. I reached back out (see CSR attachment) to see what happened. After being passed from ***** (who said it was fixed), to ******, *******, to *******, the issue is still apparent when I was told by ***** it was resolved a week ago.Business response
03/05/2024
Weve reached out directly to the customer so we can fully address their concerns.Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am a teacher and used the online service of Scholastic teachables. I started a free trial subscription that I signed up for on January 25th, 2024. On February 5th, 2024 I went online to cancel my subscription. An automatic message popped up on the screen saying that this request would be addressed in 3-5 business days. I thought this matter was taken care of but my credit card was charged on February 24th, 2024. When I reached out to customer support I was told that I never requested the cancellation and that I will not be able to get a refund since it was after the free trial period and all they can do is cancel my subscription for when it will renew on February 24th, 2025.Customer response
03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
02/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My child was directed by the school to go through the Schoolastic Book Fair to mark down which books she wanted to purchase to bring home an invoice to purchase those books. We set up an "eWallet" for her to purchase her selected books at the school, which we understood was a "no refund, no change given" arrangement, which is pretty scammy but it saved us from sending our kid to school with cash. However, upon arriving at school, ALL the books she had selected were "sold out" so she had to buy other books and "toys" in order to use her eWallet.I remember we used to get notice the book fair was coming with print outs of books were available as a kid and my parents would send me with $20 and I could pick out what I wanted. I was giving no such notice, not given a print out, my kid just comes home with a hand written invoice. Now the books are $20 a pop, and that is a load of cash to have to send a small child to school with. Still, I would never use the eWallet again. Having the children wander the book fair and mark down the books they want to purchase with the shelving location and cost to bring home an invoice for books that are not available for purchase is fraud. It's just a really s***** business practice. You guys were already grifting kids but this new practice of springing it on everyone and pre-shopping with no notice, no warning, and no consent to give the kids a blank check for a wish list that won't exist the day of is just fraud.I remember the book fair being an exciting, positive experience, even if it was the same books every year. There is nothing positive about this now.Business response
02/27/2024
Weve reached out directly to the customer so we can fully address their concerns.Customer response
02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
11/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
**************** and understanding are qualities Scholastic has none of . My uncle an older man gifted my daughter $40 for her to use at school to support them and when he submitted it he received am error message , not sure if it was the server or what it could had been so he resubmitted it again and now it added to $80 not the $40. I called Scholastic customer service and explained the situation and asked to please return $40 . The person that answered told me okay and I thought it was no problem until I received a rejection of refund email . I thought that was very unfair because it was a systems error . I called again and asked to speak to a manager she told me she would resubmit again for the $40 refund . I once again received a rejection email . NEVER again will I be allowing my daughter to use money to buy anything there ever again. I was happy to support them but now with that selfish act I can not support them again. Brings me to this question ; What if instead of $40 it wouldve been a typo or a mistake of a lot more ? Like $400 ? $4,000 ? They are money hungry and it was very mean what they did to my uncle since he is an older man . I felt so bad because he barely has a part time as a custodian, I gave him the $40 back Scholastic is the worst organization to be part of our school system , with that example they shouldn't be allowed anywhere.Business response
11/14/2023
Weve reached out directly to the customer so we can fully address their concerns.Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased items at my kids school book fair last month and they have been attempting to take $50 from my bank account. I never order online from them. Only the 1 time at my kids school. I never gave any consent what so ever to charge my card.Business response
11/10/2023
Weve reached out directly to the customer so we can fully address their concerns.Initial Complaint
10/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Has been sold a notebook with defective necklace accessory that was harmful to a child. My child wore this necklace the minute we purchased it.. when we arrived home she took it off with pain and there was a laceration on her throat!!!! How could you sell such thingBusiness response
10/16/2023
We take product safety concerns very seriously and have reached out directly to the customer.
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Customer Complaints Summary
97 total complaints in the last 3 years.
14 complaints closed in the last 12 months.