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Business Profile

Book Publishers

Scholastic Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Scholastic Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Scholastic Inc. has 32 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my sons school had a bookfair 4/7 -4/11 there e-wallets system was down could not be be able to purchase a bookm or anything from. the fair. they said they do not do refunds. i do not have money to order a book online. they require extra fees. i am already extremely **********. how are refunds not available . especially when your systems are down. bookfair was held at ************************ ***********, ca *****

      Business Response

      Date: 04/21/2025

      Weve reached out directly to the customer so we can fully address their concerns.

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The scholastic book Faire uses an e-wallet to fund childrens accounts for the book Faire at the school. Unused funds are applied to an e-gift card after the Faire ends if they have not convinced the CHILD at checkout to donate the remaining funds to receive a sticker or eraser topper. Children should not be asked for donations as they do not understand the concept of money. The oldest of these children are 10 years of age and as young as 5. I funded my child's account in the amount of ******************************* the effort to allow her ***** to cover the 25 purchase that she wanted to make, knowing that she had 6.64 remaining from the last Faire and to protect how much they could potentially ask for as a donation after. She was instructed at the Faire that she only had 20 and wasn't able to use the full amount on her account. When attempting to get a refund of the 6.64 because this is the last year of book Faire as she's now going into middle school, I was told that they don't allow refunds. That they were funded back to me in thr form of an e gift card that can only be used on their site or at another book Faire which my child does not have any. It is unfair that they wouldn't allow her to use the e-gift card at the Faire because it was not in her ewallet but rather on an gift card. I funded the ewallet in the previous ****** and they moved her funds to an egift card, not me. Yet they are claiming it to be my responsibility to know their policies as if I knew that she wouldnt have been able to use the funds. I just want a refund of the money that they wouldn't let her use. I will not be ordering online as they suggest, incurring a delivery fee in addition to thr cost of goods which would require me to give additional funds to a company that operates a scam.

      Business Response

      Date: 04/14/2025

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 04/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *****



       

    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was wrongly charged ****** as a teacher for a free book program that I was a part of I was charged this fee while my colleagues were not. If you check my yearly record with scholastic I was participating in the book program that allowed students to get ***** of books a month. I no longer work at this school and am upset that this fraudulent charge could be added to my credit.

      Business Response

      Date: 02/07/2025

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 02/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here] I was told that Scholastic was reviewing my case, that was on 2/6/25.  They were working hard to bring my account to a 0 balance.  Management  ******** ****** reached out to me to resolve the issue  but I have yet to receive a  response saying my the deliquency from my account has been removed.  Please help.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** ******




       

      Business Response

      Date: 02/13/2025

      The customer was previously informed that Book Trust was reviewing the situation. This is a separate organization which Scholastic partners with and final resolution was not available until they had finished their ****************** Trust has made a decision regarding the billing issue, and we have reached back out directly to the customer to discuss.

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacting them about an order that I already paid for. The accountant said the check cleared after I sent her a copy of it and that she put a note on my account. It has been over a week and now I am getting billed for it. The accountant said was never cleared and I keep getting emails saying we think this is resolved please reply if it hasnt been. I keep sending that the accountant said was has not been cleared and I am being sent bills. Nobody answers. They kept saying it was behind because of the holidays. Well, the holidays have been gone and the check cleared before the holidays. I want my account set to 0 and no more bills being sent to me.

      Business Response

      Date: 01/14/2025

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 01/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** **********



       

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to add $15 to my son's e wallet for his book fair. Twice I received an error message saying the payment was not processed. On the third time I received a confirmation that the transaction was complete. Once the wallet loaded it showed $30 instead of $15. I called customer service and spoke with someone who said they did see the system error. This morning I receivec and email saying that it was no error on their part and I wouldn't be receiving a refund.

      Business Response

      Date: 11/06/2024

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 11/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. A refund has been issued. 

      Sincerely,

      ****** ******



       

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning I awoke to Scholastic, **** having attempted to charge me $23.26 to a virtual credit card on my Qube banking account. This particular card wasn't even being used for anything and had never been given out to anyone. The bank I use has virtual accounts you can use to segregate money for bill payments and I had recently created this one specifically to pay a credit card payment via ACH. Thankfully, when no money is assigned to the virtual account, **** doesn't let the transaction go through, so I didn't lose any money. But I have no idea how or why they were even attempting to charge this account.

      Business Response

      Date: 05/06/2024

      Weve reached out directly to the customer so we can fully address their concerns.

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have used the eWallet option for my daughter's Scholastic Book Fair for a few years in a row now and for the past 2 years they said "whatever isn't used will be refunded" and I just checked those balances and they were transferred to the Gift Card. Now this year, I did not know that it was a policy that they would transfer unused funds to a Gift Card instead of creditting back what wasn't used. They haven't followed their policy to credit back my account and now this year they said "you checked a box to say you agree to this policy" and stated "Good Afternoon,Thank you for reaching out to Scholastic Book Fairs concerning your eWallet.Your ewallet has been converted to an eGift card that you can use at the Scholastic Store online. I am so sorry but eWallets are non-refundable per the below statement. Customers have to check the box acknowledging that they are non-refundable when the ewallet is created. We apologize for the inconvenience!*****"This account will no longer be usable now that my daughter is moving up to middle school and I just want my money back! Please help with this issue. I see that I'm not the only one that has experienced this confusing problem.Thank you in advance.*************************

      Business Response

      Date: 04/15/2024

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 04/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:03/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scholastic is a terrible company that makes unauthorized charges to parent accounts. They committed fraud.

      Business Response

      Date: 03/19/2024

      Weve reached out directly to the customer so we can fully address their concerns.

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a teacher in year six of teaching and have not once had a problem with Scholastic in most of that time. However, the past two years I have been collecting *************************-The Lightning Thief- books through my points for a classroom set of read aloud books. I got a large set the first year and within a month pages started falling out. At first, I thought this was due to many kids handling the same books. However, as time went on, all except for 5 books had the same 15 pages fall out. I can only assume this was some sort of mistake with the binding. I taped them together the best I could as I had used all my points and bought one or two more to replace for the next year. We are currently reading it and we got to the scene of ***** at the car wash and the two students with new books raise their hands. I stop and they proceed to tell me they do not have those same pages. I examine the books, and to my growing disappointment, the book went up to that scene, back to *****, then to 110, then to page 245. It is unreadable. I am not sure if Scholastic prints their books or goes through a printer, but the quality of books I have received for two years has been grossly subpar. It is sad these books are not going to last into a third year of reading and I do not have the opportunity to replace them. This book for six years has motivated even my most unwilling of readers into ones that look forward to reading and history. I hope that Scholastic begins to do better to check their books as both teachers and students spend money and support their business.

      Business Response

      Date: 03/05/2024

      Weve reached out directly to the customer so we can fully address their concerns.

      Customer Answer

      Date: 03/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,
      **** *****  


       

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work for a small preschool and Kindergarten that has been using Scholastic Book Clubs for some time now. The director of my school, ***********************, has placed the job of submitting family orders under the assistant director, who was *****. ***** used her work email address ***************************** through *****'s name for schoolwide orders when working for Mountview. Unfortunately, ***** parted ways with our school and **************** placed me in charge of Scholastic orders. ***** and I spoke on the phone as she changed the head account from her work email address to my work email address ******************************* I went in and changed the password, and was able to view everything at least once. On Thursday, February 22nd I received two emails stating that the schoolwide account (now under my work email address) received 2 new family orders (see "Orders" attachment for verification of my work email, date, and orders, and that it's school-wide under ******** name). Upon logging into my account, it showed that I didn't have any orders from families to submit. On Friday, February 23rd I reached out to Scholastic Book Clubs chat to get the issue resolved and conversed for almost an hour with ***** (see "Chat with *****" attachment). Over a week went by and I didn't hear anything from anyone at Scholastics. I reached back out (see CSR attachment) to see what happened. After being passed from ***** (who said it was fixed), to ******, *******, to *******, the issue is still apparent when I was told by ***** it was resolved a week ago.

      Business Response

      Date: 03/05/2024

      Weve reached out directly to the customer so we can fully address their concerns.

    Scholastic Inc. is BBB Accredited.

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