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Business Profile

Publishers Periodicals

Condé Nast Publications, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Condé Nast Publications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Condé Nast Publications, Inc. has 18 locations, listed below.

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    Customer Complaints Summary

    • 157 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Short after I subscribed to Wired Magazine my troubles started, beginning when I needed to change my email address. Theres no way to change it by yourself.Thus I started a long series of email exchanges with several different Wired customer service staff, until one of them finally told me my email had been changed.After I logged in with the new email I found out it just created another account, without subscription.About the same time I received a request to rate the performance of Wired customer service, which I naturally replied with a deserved low rate. After that I started being ignored by Wired customer service. It looks like they dont want to get any further low rates.Additionally, I found out my subscription was removed from the new account and back to the previous account/email. Dismayed, I tried to delete the newly created account, so I could start trying to change the original accounts email again, without conflicts. But to my increased dismay Wired accounts not only dont let you change your email, they also dont allow you to delete them.Now im back trying to talk to Wired customer service, but it seems that ive become persona non grata for them. Attempts to contact them from both my emails are just being ignored.It looks like Wired need to hire some tech savvy person, to improve their user account system so users wont need to go through their customer service inferno.

      Customer Answer

      Date: 06/10/2023

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:04/24/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Epicurious has deleted all community recipes which included 15 years of collecting on my part. There was no mechanism provided to download them before deleting (they suggested you jot them down which is not possible with a large volume). I did not receive email notification that this would happen. And even the notice that I find posted online was very limited warning - especially if emails were not sent: notification on March 31 for deletion on April 17. I logged in today to prep grocery lists to find them gone. I am a paid subscriber to the app at this time and have had an account for over a decade. I am submitting the same complaint to Cond Nast directly. My request is only to be provided with my data.

    • Initial Complaint

      Date:04/20/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Cond Nast pub Wired for ****. I could not log in and get more than 1 free article without being show to subscribe AGAIN! I called and spoke to ****** and he could not fix the issue so he said he cancelled my account. Then I went to PayPal later and terminated any future charges and sm disputing the subscription fee of 5$ plus tax. I got an emailing saying they refunded me. Then I got an email saying sorry we cant refund partial amounts because they charged me **** but say I have **** remaining. So over .04 cents they wont honor the refund promised.

    • Initial Complaint

      Date:04/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a promotion subscription in March, 2023. The first box was charged to my bank account for $26.75 on 3/10/23. I received my box and was not impressed but forgot about it. April 3, 2023, I was charged the same amount. I then tried to cancel. I emailed them at Allure Beauty *************** and they said they could not locate my account. I called them at ************ and they said the same. I logged in using my email and was able to sign in. The site said I had no available memberships. I told support at Allure all available email addresses and they said they can't find my account. Well. They have my address and my bank information. They said I have to cancel with my bank, but my bank will charge me a fee for this. It's unacceptable. They should be able to look up my account via my address or invoicing information. I want to cancel and I never want them to charge my account again. Also, I don't appreciate how rude they were. I've had subscription boxes in the past and I've never had difficulty canceling.

      Customer Answer

      Date: 05/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Cond Nast Publications, Inc. regarding complaint ID ********. They have continued to charge my account.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 3, 2023 I was billed $119.99 by Conde Nast for an unknown publication. I never agreed to this subscription rate and was never sent any notification! I disputed with PayPal and when I called Conde Nast they said I had to close the dispute with PayPal before they could process the refund, so I did. Then they still didn't process the refund, instead they billed another credit card that PayPal had on file for me. I had to dispute that with my credit card as a fraudulent charge. I am still waiting. I had previously instructed them NEVER to bill me again for ANYTHUING! I am still wating for the $119.99 that Conde Nast agreed to refund me.

    • Initial Complaint

      Date:03/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cond Nast deducted ***** from my PayPal without my authorization. There was no reminder of the payment and no explanation for what the payment is for. Id like my money refunded.

      Customer Answer

      Date: 04/09/2023

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been fraudulently signed up for a "complimentary" GQ magazine subscription. I have contacted GQ to have my name removed from their mailing list and for them to stop mailing me their magazine. GQ responded that the subscription is through a separate sales company and they therefore refuse to stop the mailing and say I must contact this third party scam company that they use to peddle their product, a company called "*********". I will not contact and provide my information to this sleezy company that GQ uses to peddle their garbage. I have told GQ that this subscription was not opened by me and I have never done business with them or this third party yet they refuse to stop the mailings.

      Customer Answer

      Date: 03/24/2023

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 12 week promotional subscription for "New Yorker" magazine through CondeNast that started in November 2022. I was told there would be an auto renewal if I didn't cancel. I noticed the renewal charge of $119.99 on 01/17/2023 on my credit card. This is considerably in advance of the 12 week timeframe. I called the next day 1/18/2023 to cancel. I spoke to a CS agent who said they canceled the subscription and told me i would receive a credit. I did not see the credit by 2/1/2023 and called again. I was told I would see it in **** days. I called again today 2/17/2023 as I still have not received it. I was told today I would not be receiving a credit but that the subscription woild be canceled. I am no longer receiving the magazine and believe I am owed a credit of $119.99 or minimally most of the amount charged.Thank you.

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a pending charge of $42.90 on my credit card submitted for payment on 2/3/2023 for a Conde Nast subscription. The charge was submitted by "Conde Nast Magazine" with a ******** address. I did not authorized this charge. It is fraudent. On 8/1/2022, I cancelled this suscription that was purchased through Magazines.com. I have called Magazines.com and Conde Nast magazine subsciption customer to try to resolve this three times today. Three times the Magazines.com customer service rep advised the charge was not initated by their company and each time advised to call Conde Nast. Three times the Conde Nast customer service rep insisted that they didn't handle the original billing and each time advised to call Magazines.com. Their customer service agents are located outside of ***************** and ill equipped to assist. I want this pending charge reversed and no further charges from Conde Nast.

      Customer Answer

      Date: 03/07/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Conde Nast Publications has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday, January 24th I received notification from Paypal on a $127. 19 charge from Conde Nast. I was surprised because I did not authorize nor request a subscription with Conde Nast. In the past, I had received Vanity Fair articles free of charge, which I attempted to cancel. I called Conde Nast customer service to request a refund. I was told a refund had been processed and given a 4-digit code. I called back on the same day because I did not receive a confirmation by email, I then found out that the refund was not processed. I was assured by the ** rep that this time my refund was processed and that I would get an email in 24 -48 hours. There was no plausible reason why I cannot receive a confirmation email immediately. The payment was made through PayPal, and usually, refunds are shown quite quickly. I still do not have a refund and no way of proving that this refund was issued. There was no authorization for this charge and there is no proof of refund.

      Customer Answer

      Date: 01/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    Condé Nast Publications, Inc. is NOT a BBB Accredited Business.

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