ComplaintsforLexisNexis
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear BBB,I am writing to file a formal complaint against LexisNexis for violating the Fair Credit Reporting Act (FCRA) by failing to provide my consumer report on two separate occasions. The relevant details are as follows:On July 12, 2024, I requested my consumer report from LexisNexis but did not receive it as required by law.Again, on August 6, 2024, I made a second request, and once more, LexisNexis failed to deliver the report promptly.LexisNexis claims they sent the report the day after my requests, but I received only a PIN to freeze or unfreeze my reportno actual report.I spoke with ******* and later with a supervisor named *******, but the issue remains unresolved.Given these repeated failures, I have decided to seek legal assistance to address this matter. I believe LexisNexiss actions are in violation of my rights under the FCRA.I kindly request that BBB investigate this complaint and take appropriate action. LexisNexis should be held accountable for their failure to comply with federal regulations.Thank you for your attention to this matter. I look forward to a prompt resolution.Business response
08/27/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed *********************** concerns and provided a response directly to *********************** via mail to the address provided in this complaint. If *********************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Twice in the month of August 2024, ******************** provided me with Documents to sign electronically. They used LexisNexis to authenticate me. None of the question LexisNexis used had anything to do with me. I phoned there *************** and was directed by them to fill out a form in which I had to provide them with Full name Current Address Current phone number Full Social Security number Date of Birth They were to mail me the information about where they had received the wrong file.Instead today I received a letter telling me Unfortunately, we are unable to authenticate your identity and therefore cannot process your request.It directed me to fill out the same online forms again!Not helpful, I am quite concerned about what the file they says.Business response
08/27/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
IT WAS AROUND MAY OF 2024 OR SOMETIME IN THAT RANGE. I TRIED TO GET NEW INSURANCE THRU AN INSURNACE AGENT LOCAL TO ME IN *******, ** I CALLED THEM. SHE RAN MY REPORTS AND STUFF TO GIVE ME AN ACCURATE QUOTE ON INSURANCE AFTER THE REPORTS. SHE SAID WELL YOU HAVE AN ACCIDENT ON YOUR DRIVING RECORD THRU THE REPORTING AGENCY WE USE. I SAID THIS IS NOT POSSIBLE. BECAUSE, I HAVE NEVER BEEN IN AN ACCIDENT. I ASKED THE NAME OF THE REPORTING AGENCY. SHE SAID LEXISNEXIS. I SAID OKAY. HOW DO I GO ABOUT GETTING RID OF THIS. SHE SAID I CAN GIVE YOU THE CONTACT INFORMATION FOR LEXISNEXIS. SO, SHE DID. I CALLED THEM. THEY STATED THAT I HAVE A ACCIDENT ON MY FILE WITH THEM FROM STATEFARM FOR AN ACCIDENT THAT OCCURRED ON 9/3/2021 IN A 2017 NISSAN ROGUE. SEE HERE IS THE ISSUE. I HAVE NEVER OWNED OR DRIVEN SUCH A CAR AS A 2017 NISSAN ROGUE. MY NAME IS *********************************. BEFORE MARRIAGE IT WAS ***********************************. BIRTHDATE 11/11/1991. SOCIAL ENDING IN ****. DRIVERS LICENSE IN ************** MY ENTIRE LIFE. DRIVER LICENSE NUMBER ENDING IN ****. THEY HAVE MY FILE OR SOMETHING MIXED UP WITH A ****************************. BIRTHDATE 11/11/1991 SOCIAL ENDING IN **** DRIVER LICENSE NUMBER ENDING IN **** **************************** IS LICENSED IN *********. I HAVE NEVER HAD ANY ACCIDENTS UNDER MY NAME OR MY LICENSE. AND I HAVE NEVER BEEN OR LIVED IN TENNESSE EVERRRRR. I AM ATTACHING A DOCUMENT WITH MY FULL DETAILS OF THE MATTER. SINCE BBB HAS SOME RESTRICTIONS ON HOW MUCH YOU CAN PUT.Business response
08/27/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern TimeInitial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
LexisNexis inaccurately reported that I had a speeding ticket to my insurance company, despite the fact that I have never received one. My DMV record clearly confirms that I have no such tickets. This misinformation is highly concerning.Business response
08/23/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
LexisNexis is incorrectly reporting an accident as "at fault". The incorrect reporting was brought to my attention in March while shopping for car insurance. I contacted ***** insurance who confirmed they reported it to LexisNexis correctly as "not at fault". Per Geico, the incorrect reporting is the fault of LexisNexis. Geico sent me a letter confirming I was NOT at fault; However, the insurance companies will not accept this. They use only the information provided by Lexis Nexis. I've attempted to contact LexisNexis by phone numerous times. You cannot get anyone on the phone. They require everything be done online and through email. I've emailed them about their incorrect reporting three times! My emails included a letter from ***** and a copy of the police report all showing I was found "NOT at fault". Since emails and electronic correspondence seemed to be ignored, I mailed LexisNexis a hard copy of this information. They have not acknowledged or responded to any form of communication and have failed to correct their reporting. To date their incorrect reporting has cost me an additional $679 in insurance premiums.Business response
08/27/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My dispute: Incorrect information on my Lexis Nexis report. Disputed incorrect information two years ago and it was removed by Lexis Nexis. Ran a report in July 2024 and the disputed information is back. Also, now I have two birthdates. Original report said my license was revoked never happened. Correct report says i have a license in another state, I don't. Never have. How would someone have two birthdates and that was not on my report before? Where does this information come from? Wouldn't a computer program tag that as incorrect? Since people are relying on correct information to be submitted to insurance companies for the best rate, this is serious and unacceptable.Business response
08/22/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In February 2023, we cancelled a subscription renewal with LexisNexis. In March 2023, we received confirmation of this cancellation from LexisNexis. Despite several email exchanges and phone calls with LexisNexis, as well as evidence and proof of cancellation, LexisNexis has continued to charge my account on a monthly basis for an update delivered well after the effective date of cancellation. These charges have been ongoing for the past 17 months, and in addition allowed to accumulate late fees. As we have received no aid, help, or resolution to this matter, I am requesting the following actions to be taken at this time: Account Adjustment- No further charges are applied to my account, a credit is applied to eliminate all outstanding charges, and my account is properly closed.Confirmation of Resolution- Written confirmation/communication that this issue has been resolved, and my account has been fully satisfied and closed without any further obligations.Business response
08/26/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Requesting rectification for a FALSE REPORT which has IMPACTED my securing insurance and INCREASING OF RATES WRONGFULLY A FALSE CLAIM REPORTED on 12/25/2019 to insurance company. I have a disabled son and could not follow up sooner until I looked to get a new policy and that increased the insurance quote. This was a NO FAULT accident that the involved motorist's paid yet LEXISNEXIS reported to my insurance company as comprehensive claim.Business response
08/20/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had applied for car insurance, Progressive ran a credit check through LexisNexis. It pulled up false information on the results. I have been trying to get it corrected. The name **************************** is not any relation of mine. Also I have never had *************** I have never lived in ******, ***I filed this with the New York office and they did nothing to correct this and have it removed from my name. Is there something else I need to do to clean this up.Business response
08/26/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Progressive insurance submitted false information to Lexis Case system regarding an accident. They admitted the problem and provided me documentation to send to Lexis. I contacted Lexis on 7/25, 7/29, 7/30 and 8/6 but cannot get anyone to respond to whether they received my documents I sent or what was wrong with the initial document upload. Meanwhile Im paying hundreds more in car insurance due to their errorenous data.Business response
08/07/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
?
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
?
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
My full address was not included for correspondence but is available here:
******************************
*********** ** *****
though email is preferred at *********************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Customer response
08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I received the generic letter Saturday
I assumed that was the follow up to the specific letter addressed to me on Thursday , which stated that clarification on my status would be obtained by Friday
One can see how, since the follow up to the Thursday letter never occurred, how one might think the generic letter was the follow up letter
The communications thus continue to be confusing
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
08/14/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.
For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.
If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??
And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
618 total complaints in the last 3 years.
280 complaints closed in the last 12 months.