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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 752 total complaints in the last 3 years.
    • 340 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal dispute regarding ALLY FINANCIAL Auto Loan Account #************, which has been charged off and written off, but continues to appear inaccurately on my consumer credit reports. Despite being charged off, this account is still being re-aged monthly, creating the false impression of ongoing delinquency and violating multiple federal laws. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681e(b), all information furnished to consumer reporting agencies must be maintained with the maximum possible accuracy. Re-aging a charged-off account misrepresents the true status and age of the debt, materially harming the consumers credit profile and misleading prospective lenders. Under the Fair Debt Collection Practices Act (FDCPA): 15 U.S.C. 1692e prohibits false, deceptive, or misleading representations regarding the character, amount, or legal status of any debt.15 U.S.C. 1692f prohibits the use of unfair or unconscionable means to collect or attempt to collect any ******* falsely re-aging the account and inaccurately reporting its delinquency status, these protections have been violated.Furthermore, pursuant to IRS Code 26 U.S.C. 6050P, a creditor who cancels a debt of $600 or more must issue a Form 1099-C to the debtor and the **** If ************** reported the charged-off balance to the *** as a canceled debt but failed to provide a 1099-C to me, it constitutes a violation of federal tax law. Continuing to report the account as due and owing while also treating it as canceled for tax purposes is illegal and misleading.Accordingly, I demand: Immediate investigation of the disputed reporting.Correction to accurately reflect the original charge-off date without unlawful re-aging.Deletion of the account if accurate verification cannot be provided in accordance with federal law.

      Business Response

      Date: 04/29/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis is reporting dated information regarding a window claim that Safelight reported to my insurance. Because of this, I've been paying increased insurance cost at every renewal. I submitted a request to dispute this as I was informed this information is supposed to fall off after 3 years. LexisNexis closed the request stating their findings were "incomplete". I am still dealing with this issue.

      Business Response

      Date: 04/23/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ***** ******** concerns and provided a response directly to ***** ******* via mail to the address provided in this complaint. If ***** ******* has any further questions for LexisNexis, they may contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to LexisNexiss failure to honor my right to protect my personal information following a serious case of identity theft. Despite multiple attempts to engage with LexisNexis regarding a security freeze and an opt-out of data sharing, they have failed to lock or restrict access to my profile. My personal data remains exposed, accessible, and in circulation, which puts me at continued ******* consumer report contains several entries that are clearly unrelated to me this includes addresses, employers, and accounts I have never been associated with. I have been a victim of identity theft and have a right under the **** to have my report secured. I attempted to have my file frozen and opted out of data sharing with LexisNexis, but they failed to process my requests.

      Business Response

      Date: 04/23/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis incorrectly reported me as having an at-fault accident in Feb 2025. I was not a part of this accident- it was my stepmom who had the accident and LexisNexis is incorrectly reporting her name with my date of birth and driver's license number. I was not even in the car or in the same city as her when this accident occurred. I do not live at the same address as her either. This is causing my insurance cost with Progressive to increase, as they are seeing an accident associated with my driver's license number. My stepmom's insurance, Traveler's, is showing that they reported the correct information about her. Someone at LexisNexis entered in the information incorrectly and it is adversely affecting me. I have opened a dispute, and I keep getting letters stating that they can not verify me even though I have uploaded my driver's license and SS card to their website. I want them to remove this accident from my report as I had no involvement in it.

      Business Response

      Date: 04/23/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 04/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The business has not replied to me or addressed my complaint. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********** ********




       

      Business Response

      Date: 04/29/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 05/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********** ********



       

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuant to the Fair Credit Reporting Act (FCRA) under 15 U.S.C. 1681 and 15 U.S.C. 1681c-2, I am formally disputing the continued reporting of the ***** CARD account (#********************************* on my credit file. The account in question is inaccurately reporting a "Profit and loss write-off" remark, indicating it has been deemed uncollectible and likely reported to the *** as income. However, I have not received a 1099-C Cancellation of Debt form as required by law for such reporting.Under FCRA 15 U.S.C. 1681c-2, as a victim of identity theft and unauthorized reporting, I have the right to block this tradeline from all consumer reporting agencies. Moreover, the monthly re-aging of this account beyond the charge-off date constitutes a clear violation of the **** and furnishes misleading and outdated information in violation of 15 U.S.C. 1681s-2 and 1681e(b).Given the illegality of dual treatmentreporting the account as both written off for *** purposes while continuing to report it as a collectible debtI demand the immediate deletion and permanent blocking of this account from all consumer reporting agencies as required by federal law.

      Business Response

      Date: 04/22/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/20/2024 Our home has a claim against it that we didn't make. and it has a 0 deductible, catastrophe - no weather is blank, reason all other and they will not take it off and we are having a hard time getting and keeping homeowners insurance. and we have tried several times. we need a letter stated that it is taken off for the insurance.***** ******* *************************************** is the home owner consumer # ******* case # ******* lexis nexis can some one please help me get this off so i can get insurance on my home

      Business Response

      Date: 04/17/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB COMPLAINT: LEXISNEXIS METRO 2 FORMAT VIOLATIONS Im filing this complaint against LexisNexis Risk Solutions (Consumer #*******, Case #********) for multiple willful violations of the Fair Credit Reporting Act and Metro 2 Format requirements.

      Business Response

      Date: 04/17/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance company stated there is extremely negative and wrong insurance information on my CLUE report with my wife. This defective data must be deleted as time is of the essence for all addresses under my name going back 15 years or more. Lastly, I have opted out from any information being disclosed in the furture for **** ******* and ***** *******. We have never lived at these residences and are disabled veterans. We do not even drive. The automobile and homeowners are all defective.

      Business Response

      Date: 04/11/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a **** complaint in regards to accounts on my report due to human trafficking. I have compressed (due to bbb file size limit) and complied pdf including the following : My license, my social, a utility bill, an NGO letter, and a letter specifying what accounts need to be deleted and all of their variations as well. Please remove this information immediately and remove the identity theft alert as it is making it hard for me to obtain a bank account this way. Also, please email me an updated copy of my report with the aforementioned changes I requested.*** ******* ******************************************************* 03/25/2002 ***********

      Business Response

      Date: 04/11/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lexis Nexis is reporting fraudulent activity and false information to the credit reporting agencies regarding bankruptcies US BKPT CT AL MOBILE REFERENCE #*******HAC US BKPT CT AL MOBILE REFERENCE #*******HAC US BKPT CT AL MOBILE REFERENCE #*******

      Business Response

      Date: 04/08/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ***** ******* concerns and provided a response directly to ***** ****** via mail to the address provided in this complaint. If ***** ****** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    LexisNexis is NOT a BBB Accredited Business.

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