Complaints
This profile includes complaints for Truehold's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would very much like Truehold to stop soliciting me. Delete my mailing address along with any of my personal data. Cease and desist, a very simple request. I'm not interested in doing business with you. Thanks in advance.
Business Response
Date: 04/29/2025
Hi *****,
Im sorry for the frustration our mail has caused. You were removed from our mailing list on April 11th. Please note that it can take up to 30 days for mailings already in progress to stop, so you may still receive one more, and I sincerely apologize for that.
Thank you for bringing this to our attention,
*****Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ***
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tell this company to stop sending me mail. received yet another mailer from TRUEHOLD. Am not, never have been, never will be their customer. They neglect to include their office address so I cannot write telling them to cease & desist in mailing any further unwanted tripe to my address. Tell them to stop. PERMANENTLY!!!!Business Response
Date: 04/01/2025
Hi *****--
Im sorry for the frustration our mail has caused. The team has removed you from our mailing list. Please note that it can take up to 30 days for mailings already in progress to stop, so you may still receive one more, and I sincerely apologize for that.
Thank you for bringing this to our attention,
*****Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2-3-2025 received yet another mailer from TRUEHOLD. Am not, never have been, never will be their customer. They neglect to include their office address so I cannot write telling them to cease & desist in mailing any further unwanted tripe to my address. Tell them to stop. PERMANENTLY!!!!Business Response
Date: 02/10/2025
Hi *****,
Im very sorry for the frustration our mailings have caused. Weve added you to our Do Not Mail list to stop any future mailings, but please note it can take up to 30 days for this to fully process. This means you may still receive one more that was already in progress, and I sincerely apologize for that.
Thank you for reaching out,
*****Customer Answer
Date: 02/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:******** *** ****
Aside from the bbb site being a hair pulling experience to navigate, my response to Truehold is this:This issue is not closed until at least 3 months have passed to be sure my info has been removed and no further ads come to my home. It is unreasonable for BBB to ask me to accept their comment until it is proven. Leave this case open until April 15, 2025. Then, if there has been no further contact, I will be happy to close it.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *********
Business Response
Date: 02/12/2025
Hi *****,
I appreciate your patience as this is processed. While we have confirmed your removal from our mailing list, we understand your concern and respect your request to keep this case open for verification. In the meantime, if you have any questions or concerns, feel free to reach out at *********************************************************.
Best,
********Customer Answer
Date: 02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becaYour Answer Here]I find it EXTREMELY interesting that **** ******** of Truehold, apologizes and tells me to "contact them with any further issues" YET, DOES NOT PROVIDE AN ADDRESS NOR A PHONE NUMBER, ensuring they can in fact be contacted.
WHAT IS THE PHONE NUMBER AND THE CORPORATE ADDRESS OF TRUEHOLD?
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *********
Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Truehold, they are continuously sending mailers to me. I have never listed my home for sale, nor have I ever contacted them. How did they obtain my info. Please take this as a legal request to STOP contacting me! I have no interest or future interest in selling, leading back or renting or moving out of my home.Business Response
Date: 11/05/2024
Hi *******,
Im sorry for the frustration our mail has caused you. We have personally added your address to our "do not mail" list to prevent any future mailings. Thank you for bringing this to our attention, and if theres anything else we can assist with, please feel free to reach out to us at *********************************************************.
Best,
*****Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally complain about the unsolicited and harassing mailer(s) I have been receiving as of September 18, 2024, regarding real property that is not and has never been listed for sale. I request that Truehold immediately cease and desist all forms of contact and correspondence, including mail, email, SMS, and telephone.I have never authorized the use of my personal information, which seems to be circulating in whatever database you are using to target unsuspecting homeowners.I understand you may ask me to provide my full mailing address to remove me from your list or direct me to ********************************************************* to opt out. However, I have never shared my name, address, or any real property listing with your company. Therefore, I should not be obligated to visit your website to confirm this information or remove myself from your mailing list. I did not authorize any solicitation or transactions and will not be opting out because I never opted in. You clearly have my name on file and need to remove me from your mailing and contact list as soon as possible.Thank you for your immediate attention to this matter.Business Response
Date: 09/24/2024
Hello *********
Thank you for contacting us, and I apologize for the inconvenience caused by our mailings. I want to clarify that while it is legal to send direct mail, we absolutely do not want to send mail to anyone who finds it unwelcome. This is why we provide a straightforward option to opt out.
I've personally taken steps to ensure you will receive no further communications from us. If there are any other issues or if you need further assistance, please don't hesitate to reach out at *********************************************************.
Thank you for your patience, and I apologize again for any distress the mailings may have caused.
Best, ******Initial Complaint
Date:08/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving unsolicited harassing mailers in reference to real property that is not and has never been listed for sale. This if a formal complaint and request for Truehold to immediately cease and desist all contact and/or correspondence via mail, email, SMS and telephone. I have never authorized the use of my personal information that appears to be circulating amongst whatever database they are utilizing to harass unsuspecting homeowners.Business Response
Date: 08/19/2024
We apologize for any inconvenience our outreach may have caused. Please either send us your full mailing address so we can remove you from our list as soon as possible or go to truehold.com/mail where you can enter your address to remove yourself. If you would like to discuss anything further, you can contact *******************************, and we'd be happy to assist. Thank you.Customer Answer
Date: 08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I have never provided my name, address or real property listing to this company and therefore should not be obligated to visit their website to confirm this information or remove it from their mailing list. I never authorized any solicitation or transactions and will not be visiting any website to opt out, as I never opted in. They clearly have my name on file and need to remove me from their mailing and / or contact list ASAP.[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**************************************
Business Response
Date: 08/20/2024
We understand your point and were able to successfully remove your address ourselves. We apologize again for any inconvenience. You will not receive any further mail from Truehold.Customer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**************************************
Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got a letter from these predatory vultures of investors... They pray on people stupidity to sell there house by get cash quick scam.. make sound like great idea but any smart person can see they try make forever renters... They do not have American citizens owners in there best interest... They part the major problem with investor try make forever renters by corner market. People do not give these vultures your house because once any predator has it pray in grasp won't be pretty outcome. Soon your a renter not owner sooner your homeless for they can jack up prices or something else like evictions.. this should be so illegal it predatory practice... These people do not have best interest in people. They pray on stupid people who look for temporary release only not see they sealed there own doom by do business with investors like these type companies... I will never sell to investors.. they not for the American dream. Don't have best interest in fellow Americans... They are vultures circle the market try make buck off people hardships see who is stupid fall for there predatory practice... Vultures go back to your own house sell your own house to your company first and become a forever renter. ... I do not consent for harassment from investing scum... ************ practice is predatory... Call it what it is. Unfortunately there lot idiots that fall for the temporary solutions not see the longer and bigger picture at play.. that is scam people out houses and make them forever renters cause more inflationary practice. Remove me off your list I didn't consent be contact. Any more mail be seen as harassment from anti American predatory vultures...Business Response
Date: 08/13/2024
Hi ****** -- I am genuinely so sorry to read your response to Truehold's mailer. We regret that you did not appreciate learning more about our business. At Truehold, we offer homeowners across the ** an option to access their home equity without moving or taking on debt. We strive for transparency in all our communications and understand that what we offer is absolutely not the best solution for everyone. Since you prefer not to receive mail from us, I have immediately taken you off of our mailing list. If you'd like to discuss your concerns further, please contact us at ******************************* or ************. ***Initial Complaint
Date:04/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company made an offer to buy our home. We hesitantly accepted a value less than a recent appraisal we had done. Truehold required an inspection which we agreed to. That report was packed with downright lies. And picked apart things that were made when the house was built in 1956. For instance galvanized pipes and such! The house has faced commercial property for years, 60 actually, and that was another determining factor for them to re-do the offer for ****** less than we had agreed. There are many who have experienced this same treatment and we are all seniors. This should probably be a class action lawsuit.Business Response
Date: 05/14/2024
Hello ***,
Thank you for sharing your concerns with our team.
Im sorry to hear that your experience with our inspection process and the offer adjustment was not what you expected . At Truehold, we aim for transparency in evaluating homes fairly based on their true condition and market factors. We only use third-party impartial inspectors to conduct our home inspections and rely on their expertise to value our homes.
I am taking your feedback seriously, and Trueholds team is here to discuss any further concerns you might have. Please reach out to ******************************* if you'd like to talk more. We are committed to improving our processes and ensuring our clients feel valued and fairly treated.
Thank you,
******Customer Answer
Date: 05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The inspection has downright lies and omissions in it and does not credit all the additional updates/upgrades In addition, an appraisal two years ago shows a much greater value than this
Furthermore, the fireplace DOES work and the guy never even asked for the key to turn it on
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 09/03/2024
Hello ***,
Thank you for reaching out again and providing additional details about your concerns. I can imagine how frustrating it must be to feel that the inspection report did not accurately reflect your home's true condition and the updates you've made.
Truehold relies on licensed, independent, third-party inspectors who are not affiliated with our company to provide an impartial assessment of your property. We do not control the findings or conclusions of their reports, so unfortunately there is nothing more we can do. We fully respect your right to reject our offer and walk away from the deal.
I apologize for any distress this process may have caused. We value your input and want to ensure our clients feel heard and fairly treated. If you would like to discuss this further, please reach out to us at *******************************.
Thank you for giving us the opportunity to address your concerns.
Sincerely,
******Initial Complaint
Date:04/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold my house to Truhold I paid my full year rent up front now I was short on my rent for March due to my car breaking down and had to use my rent money to fix my car. I contacted the home river group (the management company) for ******* and told them about my status but they never offered me any payment plan of remorse just you have to pay this amount to stay living there in that home.I feel like 600 dollars in late fees and lawyer fees in excessive not to mention that i have to pay for them to stop the eviction. Why do they do this i'm a single dad trying to make things right but i get letters all the time to leave the property but i paid my rentBusiness Response
Date: 05/14/2024
Hello ******,
Im truly sorry to hear about the difficulties you've faced and understand how stressful this situation must be for you.
At Truehold, our rental agreements and expectations are completely clear in that we require consistent adherence to monthly rent payments. This is standard for the rental housing industry and is required so that Truehold can maintain our operations.
Though the situation has progressed beyond a point where we can alter the outcome, we sincerely wish you the best moving forward and hope you find a resolution that brings stability and peace.
For any further assistance or if you need to discuss this matter, please contact me at ********************************
Thank you,
******Customer Answer
Date: 05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receiveda mailed solicitation from your business. You have allowed a third party real estate business to apply for information with my mailing address. Their business is ****************** LLC (**********). I hope you understand these scams run through your business, reputable or not, and do harm to your business. Hopefully you not only remove my mailing address but everyone else that received these false solicitations (they are using first name ********* last name is full business name). This is predatory.Business Response
Date: 04/24/2024
Dear ********,
Thank you for reaching out. Please be assured that Truehold does not do business with that company and did not give your information to them. We apologize for any inconvenience caused by unsolicited mail. You can remove your address from our mailing list at any time by visiting ******************
If you need further assistance, feel free to contact our customer service team at *********************************************************.
Best regards,
******
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