![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforZipJob LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased their resume services. I was paired with a writer and was told that he would reach out to me. The only response I got from them was on their portal and it did not go to my email. I had to check into their portal to see the progress of my documents. Once matched I told the writer I had additional documents that I could provide to help out. He took my resume and basically just changed the format. I know that one of the issues I had was that my resume had been using the military term for the position I held. Once he said he was done I questioned him about that and he said that he fixed it. No changes were made. I basically paid for someone to change my format and not write a new resume. This was not what was offered and there was zero coloration with the writer.Business response
03/18/2024
Im sorry to hear that your experience with our team did not meet expectations. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with further resolving this issue.Customer response
04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:God Evening
I know this complaint has been closed but I wanted to update you on what has happened. They assigned a new writer to look at the resume again and she restyled it again and did not really do much to change anything. When I brought that up she tried to say that it was good but over a few emails she finally admitted that it was horrible and that she really did not put much effort into it. I got an updated resume and I thought it was somewhat better. I did email them back asking about having more data in the resume and they said that it was great the way it was. It has now been almost three weeks and applying with that resume and still no jobs or interviews. I finally reached out to a friend that is in HR and he told me the big thing I need was more data in my resume. So again I am going to have to have someone else work on my resume white I have already lost out on jobs.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *********Business response
06/24/2024
I’m sorry to hear that your experience with our team did not meet expectations. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with further resolving this issue.Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Clearly I should have visited this page before hiring this company. It's clearly a joke. Signed up for basic service and received a first draft of what was supposed to be a professionally written resume. My toddler could have compiled something better. First, they make you complete a detailed form with information on accomplishments, desires etc. It was obvious no one looked at that form before writing anything. The resume itself was filled with redundancy, poorly formatted, and used terms and phrases that would never be found in the industry. A resume was provided to them to start, and they couldn't even get the jobs correct-- they didn't put the correct jobs! Complete waste of time and money. The site says no refunds, but they did not provide what was paid for, so I will still dispute with credit card company. You're supposed to get what you paid for and this site is misleading consumers into believing they will get a specific service that is not provided. I still can't believe how many times the "writer" repeated the same information over and over. Anyone in my profession reading it would never hire me and the jargon used made it clear that the "writer" had no experience in this.Business response
01/22/2024
Thank you for your response, we see that a member of customer care has reached out to you and have already worked towards a resolution. Please feel free to reach out to ********************************** if you need additional assistance.Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased the resume launch service. The company touts having an industry expert write the resume and give my *** optimization. The *** optimization results did not improve and when I called them out about it, they told me it has nothing to do with what is actually in the resume. So they lie from the very beginning about improving the *** optimization because it doesnt do anything based on a few word changes. Then the writer had no idea what was meaningful within my resume, I had to fix it for him and fix grammar mistakes he made as well. This service is the WORST.Business response
11/29/2023
Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.Customer response
12/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They lied about the results I would receive to get my service. Although I would prefer a full refund, they did not offer that and I dont feel like continuing the fight. They need to be held responsible for the lies they tell between better ATS scan results and having an "expert" in the field I work in to assist on my resume edits. It was clear from the beginning the reviewer knew nothing about my line of work.
Sincerely,
*************************
Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a resume service on May 3, 2023 for $189. A few days later I received a "draft" of a resume that was worse than what I submitted. It wasn't professional and I wanted a refund and to go no further. I emailed 5 emails to the company requesting a refund and no response. I called and they took my info and never said I'd get a refund. A get an email which says they'll have someone else work on my resume. No....that's not acceptable. I want a refund. I haven't heard anything since then.Business response
06/30/2023
Thank you for your response. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with resolving this issue.Customer response
07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here] They are stalling to make sure time runs out on disputing the charge. Nothing has changed with this company and they are not willing to refund my money. It doesnt state anywhere I cant get a refund. Ive been dealing with the same answer for two months. The response they provided doesnt address my refund or actually anything.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Customer response
11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This company wasted my time and still continues to do so
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
11/29/2023
A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with resolving this issueInitial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 18th I placed an order with ZipJob for resume and a cover letter and it was for a specefic job. On the website it said if I don't get the job in 60 days, I will get a refund. I did not get the job with that resume anywhere. Not just that job, but I got no calls from anywhere else with that resume. I spent ****** CAD on this order. I tried to email them twice and got no response. Also tried to call them and it was not connecting. I have attached the rejection letter from the company reference.Business response
06/20/2023
Thank you for your response. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with resolving this issue.Initial Complaint
04/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid an initial $189.00 on 4/15 for a resume rewrite & then $75.00 on 4/18 for a 48 hour turn around. Both were cashed. I have had 0 contact with this company despite many emails. I do not want a credit, for a future service, I want my money back. If needed I will provide copies of the debits from my accounts.Business response
06/20/2023
Thank you for your response, we see that a member of customer care has reached out to you and have worked towards a resolution. Please feel free to reach out to ********************************** if you need additional assistance.Initial Complaint
03/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a professional resume package backed by satisfaction guarantee. Received the resume and it is absolutely terrible. I am a hiring manager and would never hire someone based on the unprofessional terrible paper provided. I reached out for a refund and was denied. The company is a SCAM!! Computer generated junk. I paid $189 plus $75 for fast track which still took way too long for the cost. My resume was turned into unusable junk. I want a full refund.Business response
06/15/2023
Thank you for your response. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with resolving this issue.Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 11/21/22, I spent $189 on the "Fast Track Resume Writing Package," which included a professional resume optimized for ATS, a cover letter, and a 60-day interview guarantee. I completed a questionnaire about my experience and gave a version of my current resume for the writer to work from. On 11/29/22, I received the first draft of the new resume and cover letter. These documents not only included grammar and formatting errors, they also included blatant lies about my experience. I responded to the company and requested a refund, as it was clear to me that Zipjob was a scam. They refused, and instead sent me a new writer who started over. I received the second round of documents on 12/07/22. These documents did not include lies, which was an improvement from the first round. However, the fonts and format used in the resume were not optimized for ATS. After 60 days, 02/07/23, I still had not received an interview with these "improved" documents. I requested a refund, and was again told that I could only get a new writer. At this point, I do not believe that anyone at Zipjob is qualified to be writing resumes. I would like my money back, as the services promised were not completed and the writers are unable to fulfill their promise.Business response
02/20/2023
We are so sorry this process has not been in line with your expectations, and we value your feedback. We will have a member of our support team contact you directly to discuss your order and address your concerns.Customer response
02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:They continue to offer another writer, and their writers are clearly incompetent. I want a refund, they refuse to give one. I have received 30% of the $189 I paid, and I want the rest.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer response
02/23/2023
They have responded that they will give a 60% refund, again, not what I am asking for. I am continuing to wait for them to respond.Business response
06/15/2023
Thank you for your response, we see that a member of customer care has reached out to you and have already worked towards a resolution. Please feel free to reach out to ********************************** if you need additional assistance.Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company ripped me off! The quality of my resume was horrendous, a child could have wrote the resume better. I had addressed my concerns to customer support through many emails, and they continued to disregard my complaints and refused to refund me. I feel that I was robbed. How a company can disregard their "customers" for such horrible service is appalling! I will continue to fight for my refund. BBB, shut them DOWN!Business response
11/30/2022
Hello *******, A member of our support team will reach out to you today. Please be on the lookout for this message so we may assist you with resolving this issue. Thank you.Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a resume writing package for $349 dollars on September 23, 2022. That amount included a phone call and several professional documents. The phone call was 10 minutes and not informative. The documents I received were full of grammatical errors and sentence fragments. I went through 3 rounds of editing and the resume writer did not at all make the changes I requested. This has impacted my professional work and job search negatively. I asked for a refund from Zip job as their website guarantees satisfaction. I haven't received a response and would like a full refund for this terrible experience.Business response
10/31/2022
Hi, we see that you have been in touch with our ************* team regarding your order. If you have any further questions or concerns, please feel free to reach out to us at **********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
29 total complaints in the last 3 years.
7 complaints closed in the last 12 months.