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Business Profile

Retail Shoes

Dolce Vita Footwear Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Dolce Vita Footwear Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2nd and 7th, I placed orders with Dolce Vita. The orders took much longer than their shipping dates and the shoes arrived after I needed them. Therefore, I returned all three pairs of shoes. The returns were received and signed for at their return centre on February 3rd, 2025. I have yet to receive a refund for these items. Their policy states: "Usual turnaround time is 1-2 weeks from time shipped to when refund is issued." It has now been over 6 weeks since the items were received and I have no refund. I reached out to customer service over a week ago and provided proof of return. Their only answer has been "Please note that at least for the moment, there is no specific time frame. Rest assured that the process shouldn't take that long from now on and as soon as we will have an update, an email confirmation will be sent." However, they have provided zero updates since. I have no idea when, or if I will get rightfully refunded for the shoes.

      Business Response

      Date: 03/21/2025

      Hello,

      Due to an increase in demand we've experienced, some orders and returns processed delays that may have affected your recent purchases. Please note that we have processed the refunds to the original method of payment. We sincerely apologize for the inconvenience.

      Thank you,
      Dolce Vita team

      Customer Answer

      Date: 03/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:02/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased boots in Mid January, 2025. They arrived January 22nd, 2025. They were too small so I shipped back January 24th, 2025.Tracking shows they were received February 3rd, 2025 ( with a signature from the receiver)I emailed and customer service said, they will be received February 4thnot true! They already received them. They said at that time it would take 1-2 business days to issue the refund and 3 days to reflect t in my account. It has been 10 business days since my refund was received, yet still no money back!Id like my money back.

      Business Response

      Date: 02/17/2025

      Hello,

      The full refund was issued to the original method of payment on 2/16. Please allow 2-3 business days for the amount to reflect back to your account. Thank you for your understanding.

      Dolce Vita team

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from Dolce Vitas website on Dec. 26, 2024, for two pairs of shoes, including the Hawk H20 Mushroom Suede Boots.I used a $150 gift card and paid the remaining $142.36 with my credit card. My order arrived on Jan. 7, 2025. The boots didnt fit, so I returned them within the 30-day period.Dolce Vita received the return on Jan. 17. After hearing nothing, I emailed customer service on Jan. 23 and was told refunds take 10 business days. When I followed up, they asked which item I returned, despite having my order details. I provided the info again and was told I'd receive a refund within 2-3 business days.After 3 more days, I got only $7.50 instead of $142.36 and no email confirmation. When I demanded a resolution, they said Id see the refund in 5-7 days. I later found out they refunded a gift card, one I dont have direct access to, as it was a gift, instead of my credit card. At no point did they mention this, forcing me to pay out of pocket for the item I kept. This is unacceptable, as it benefits them when I wont shop with them again.

      Business Response

      Date: 02/26/2025

      Hello,

      Thank you for taking the time to talk to us today. If you have additional questions, please let us know

      Dolce Vita team

      Customer Answer

      Date: 02/28/2025

       
      Complaint: 22921972

      I am rejecting this response because:

      Dolce Vita reached out to me directly for a phone call to chat about my complaint. I responded with a time that I was free to chat and had a conversation with ***** from Dolce Vita on Feb. 26. As discussed in the phone conversation, Dolce Vita was going to refund the amount of $133.86 to my credit card for the returned order #*****. However, upon checking my banking information, I noticed that this amount was not returned to my credit card; instead, it was a debit charge to my credit card.

      At this time, I am now owed a credit of $267.72, in order to refund the new, Feb. 26 charge of $133.86 as well as the original refund amount of $133.86 owed. I have followed-up directly with Dolce Vita regarding this error, but am extremely frustrated to not only not receive the original refund from my complaint but now be charged an additional amount for no order that has been placed.


      Sincerely,

      ***** ******

      Business Response

      Date: 03/11/2025

      Hello,

      The customer reached out to us and confirmed that the appropriate amount for the refund has been issued.
      Thank you
      Dolce Vita team

      Customer Answer

      Date: 03/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:01/09/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order on November 23, 2024. The order email states my order would arrive in 5-7 business days. I followed up with the company on Dec 6 and they noted they were experiencing shipping delays. I followed up again on January 7 requesting that they cancel my order. The response was an automated email offering me $20 off my next order. I want an update of where my order is. If they cannot provide this then I want my order cancelled.

      Business Response

      Date: 01/09/2025

      Hello,
      Due to an increase in demand we've experienced, some orders processed delays that may have affected your recent purchase. Please note that we have processed a refund to the original method of payment. We sincerely apologize for the inconvenience.

      Dolce Vita team

      Customer Answer

      Date: 01/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:01/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dolce Vita confirmed purchase order received Nov 30. The delivery terms posted on their website is 3-7 business days. I followed up and on Dec 10 the company confirmed that the order was send late on Dec 13 via *****. The company only shipped half of the order. I have continued to follow-up and request cancellation and refund of the part of the order not shipped. The company said they will not process a cancellation as the order has been processed despite it still not being shipped. On Dec 30 (one month later) they confirmed that the package was sent via Canada Post tracking number ****************. The package has still not been received and the tracking number says only that the shipper has created a label which indicates that the company has yet to ship. When I follow up with "customer service", all I continue to get is a standard form email saying that they are so sorry and will provide feedback to their internal teams. As it is now five weeks late, I am seeking assistance to obtain cancellation and refund. I note, retrospectively unfortunately, the high number of complaints relating to this company online for similar practices (failure to ship, failure to adequately address and resolve complaints, unwillingness to cancel and refund orders gone wrong).

      Business Response

      Date: 01/09/2025

      Hello,
      We sincerely apologize for the inconvenience. Some orders processed delays that may have affected your recent purchase. Please note that we have processed a refund to the original method of payment for the item you did not receive.
      Thank you
      Dolce Vita team

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/2/2024. I was charged for the order but as of 1/2/2025 the order has still not shipped. I have contacted customer service on multiple occasions and no one has any answers. I attempted to cancel my order but still not have heard anything.

      Business Response

      Date: 01/02/2025

      Hello,
      Due to an increase in demand we've experienced, some orders processed delays that may have affected your recent purchase. Please note that we have processed a refund to the original method of payment. We sincerely apologize for the inconvenience.

      Dolce Vita team

    • Initial Complaint

      Date:12/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of BENY loafers on November 13th from Dolce Vita and received an order confirmation the same day. Then silence. I heard nothing about the order being shipped and wrote an email via their website two weeks later--no response. I called them on Dec 9 and they said they'd send it expedited shipping. No package arrived. A month after the order was placed, I just wanted to cancel the order. I called on Dec 14, 15, 18, and 26 to try and resolve. Each time they said the order had started processing at one of their fulfillment facilities and therefore couldn't be cancelled. I've reached out to my credit card company now to reverse the charges. Buyer beware.

      Business Response

      Date: 01/02/2025

      Hello,

      Due to an increase in demand we've experienced, some orders processed delays that may have affected your recent purchase. Please note that we have processed a refund to the original method of payment on 12/27. We sincerely apologize for the inconvenience.

      Thank you,

      Dolce Vita team

    • Initial Complaint

      Date:12/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two shoes off of Dolce Vita and they only sent one pair. They then repeatedly told me my other pair would eventually ship and they were just busy and behind on orders for over one month, but they never shipped. I repeatedly asked for a refund as I needed those shoes for an event that has long passed, and they repeatedly told me I couldnt get a refund because my order was processing (despite processing for over a month). Looking online, it looks like this has happened to a lot of people with Dolce Vita so I just wanted to warn the

      Business Response

      Date: 01/02/2025

      Hello,

      A refund was issued for the merchandise you did not receive. We sent you an email with the details.
      Thank you for your patience.

      Dolce Vita team

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my concern regarding a refund of $174 for a pair of shoes I purchased in October at Dolce Vita. I requested the refund on November 14th, but my bank has no record of the reimbursement.When I contacted your customer service team, I was informed that the refund was processed on November 4th and advised to check with my bank if it did not appear on my credit card statement. However, my bank has confirmed that they have not received any payment and suggested I reach out to you again.Despite multiple attempts to resolve this issue, I have not received my refund, and your team has stated that the problem has been resolved. This is not the case, as I still have not received my refund.I kindly request that you investigate this matter urgently Thank you for your prompt attention to this matter.

      Business Response

      Date: 12/12/2024

      Hello,

      A full refund was just issued to the original method of payment.

      Thank you,

      Dolce Vita team

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase for the NOTICE STITCH sneakers on November 16 and they were reported as delivered on November 21. I have yet to receive my package and went to file a claim on Extend as I guess with every purchase extend is added to the cart and I did not notice it when checking out. I went to file a claim and the second I submitted it was lost / not received, my claim was denied. Now Dolce Vita is telling me to contact their CS for a refund and or help. I'm confused why you are offering this protection package to customers then denying any liability because that was purchased. I made my purchase with Dolce Vita, NOT EXTEND. It is on Dolce Vita to file a claim with the carrier and resolve this.

      Business Response

      Date: 11/27/2024

      Hello,

      The claim that was opened with Extend a few hours ago was approved. 

      Thank you,
      Dolce Vita team

    Dolce Vita Footwear Inc is NOT a BBB Accredited Business.

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