Complaints

This profile includes complaints for Dolce Vita Footwear Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dolce Vita Footwear Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dolce Vita Footwear Inc

  390 5th Ave Fl 6 New York, NY 10018

• 

  Dolce Vita Footwear Inc

  111 S Jackson St # 3 SEATTLE, WA 98104-3111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I made a purchase with Dolce Vita online store on 10/4/2024 and was charged $185.16. I still have not received my purchase. When I go on their website to check my order status, it says unfulfilled, plus item is out of stock. I emailed Dolce Vita customer service on 10/17/24 and asked them to cancel my order and they said they would send a message to the warehouse. I also called on 10/25/24 and spoke with another customer service person and they were giving me excuses of why they haven't shipped my order. I asked them to please cancel my order and refund me. It has been almost 1 month of trying to get a refund. Thy have bad customer service. I will never order again from the online store.

  Business Response

  Date: 11/05/2024

  Hello,

  A full refund was processed to the original method of payment.

  Thank you,

  Dolce Vita team

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at a Dolce Vita store on 10/10/2024 for two pairs of shoes. I received one in the mail; however, there was no email or notice about the shipment of the second pair even though I was charged. I emailed customer service on 10/22/2024 requesting an update to my order. That same day I was told that they never processed that part of the order fully even though it was in stock at the time and when they went to fully process it was out of stock. Instead of cancelling the order or giving me a refund, I was never informed! I requested a refund; however, customer service has told me to call the store to get a refund - which I did and have not received any information. Additionally, the number for the store directs you to ***** ****** NOT Dolce Vita.This is abysmal customer service. Why does the customer have to request an update on the order? Why does the customer have to request a refund through this roundabout method when its Dolce Vita that could not fulfill my order and is cancelling it?Please give me my deserved refund for an item that you could not fufill!

  Business Response

  Date: 10/24/2024

  Hello,

  We reached out to the customer to advise that the refund was processed.

  Thank you

  Dolce Vita team

  Customer Answer

  Date: 10/25/2024

  Please close my complaint - the issue has been resolved.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Dolce Vita on August 29, 2024 for a pair of shoes and paid $82.49 for the order. I received an email on September 7, 2024 that the package was on its way, but when I checked through the ***** tracking link provided, the package was not moving. After about two weeks and checking daily for delivery updates, I realized that the package remained in the same spot. I called customer service on September 19, *************************************************************** the warehouse somewhere. They offered to resend the package or offer a refund, and I requested they resend the package. I got a new confirmation number that day, but did not receive another update until September 27th. On September 27, 2024 I received an email stating the package was on its way, but as of October 2, 2024, only the label has been created and the new package hasnt even been shipped out. Its been over a month since I placed the original order. I would really just like to receive my shoes if that is possible still, but if not, I would like a full refund for the order.

  Business Response

  Date: 10/08/2024

  Hello,

  The merchandise was delivered and we reached out to the customer to confirm this.

  Thank you

  Dolce Vita team

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 6/24/24 with Dolce Vita. One of the items I purchased was the Layney Sandals in light gold metallic. I was in possession of these sandals for about 2 months and had only worn them a handful of times; yet, the coloring began to rub off in areas and was very noticeable. This signaled to me that the item was likely defective, especially since the shoes were worn less than 5 times when I started noticing the issue. I attached photos of the defect and asked Dolce Vita if there was anything that could be done to rectify the matter. A representative, ******, tried to dismiss the issue, stating they would forward the issue to another department, and proceeded to give me a discount code. I asked if I would be hearing from this "other department" about the issue, and was told by another representative, ********, that "too much time has passed since [my] order was delivered and [they] are no longer able to provide a resolution for this particular order." I pointed out that even though the item appears defective, they are unwilling to provide any more info or a resolution. ******** then accused me of purchasing this item in-store and told me to contact the store instead of her. I sent ******** photographic proof of my purchase through the Dolce Vita website, proving to her that her accusations were false. ******** once again reverted back to dismissing the issue, stating "We checked and unfortunately since too much time has passed we are no longer able to assist." I am utterly disgusted at their customer service; not only was I accused of actions that did not occur, but I was dismissed and given no resolution for a defective item. In terms of "too much time passing", I was not looking to return the shoes (which requires a return within 30 days); there is no specified frame of time regarding defective items on their website. Further, their site actually states, "Dolce Vita guarantees against manufacturer's defects. Normal wear and tear does not qualify."

  Business Response

  Date: 09/10/2024

  Hello,

  We have reached out to the customer and provided a return label. The refund will be issued as soon as the shoes arrive back at the warehouse.

  Thank you
  Dolce Vita team

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order DV#******* I placed an order July 1, 2024 and instantly changed my mind. Tried calling within the 20 minutes as indicated on the website to cancel the order but the business was closed. I also eventually decided to send an email. I decided to call as soon as the business opened to cancel the order. Upon getting someone on the phone, I was told that it was already processing and nothing could be done. I then received an email in response to my email advising that someone had already resolved the issue. I responded advising that it wasnt resolved and explained how I reached out as outlined on the website. Received a response advising that the order was going to be canceled. It never was and I had received shipping information for the shoes I did not want. I now have received the shoes and Im being forced to pay $4.95 for a shipping label to return them.. I should have never received these shoes and shouldnt be paying $4.95 to return them.

• Initial Complaint

  Date:07/01/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid EXTRA for 2 day shipping to ensure my package arrived on time for a wedding. 9 days later still no package. Have called customer service twice and the manager was just as useless as the first customer service rep, repeating that once the package is returned to their warehouse THEN they will issue my refund. Ive reiterated that a lost/undelivered package is not the customers responsibility, in fact I paid EXTRA to ensure this didnt happen. They said they are working with ***** for a resolution but still wont give me my refund. Avoid ordering from this company at all costs. Poor customer service (which is a third party from a different country)

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an 82-year-old woman who was looking for a good pair of walking shoes that would allow for more stability and comfort (especially after recently having fallen and needing shoulder surgery). My son convinced me to splurge on more expensive shoes, hoping this would make a difference. I purchased a pair of Dolce Vita gym shoes for over $130. I wore them a total of 3-4 times when my son noticed a tear in the shoes. My husband recently passed away, and I seldom go out for walks. It is possible that the tear was present when I received the shoes. When I reached out to the company to help me to send the shoes back and get a refund the response was, "Thank you for contacting us. I sincerely apologize for your experience and I completely understand your frustration. Unfortunately, too much time has passed since your order was delivered and we are no longer able to provide a resolution for this particular order." This is unacceptable. At least replace the shoes, but nothing was provided. We have learned our ****** to not by an inferior product, especially an inferior product at prestige prices.

• Initial Complaint

  Date:06/14/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Dolce Vita on June 4, 2024 and only receieved an email confirmation that my order was received. A week passed and I received no email confirmation my order was delayed or out of stock. I reached out to support and they said they had "nationwide shipping issues" and that they couldn't cancel my order unless I returned the order. On June 11, I checked the order status on their website (again, no email confirmation the order was shipped) and it says my package was delivered, but it's not in my mailroom. I checked both enterances to my condo, no package. During this time I receive no email confirmation my order shipped or was delayed. There was also no notification on their website that there were shipping delays. I'm now paying for an order I haven't received due to the lack of communication from Dolca Vita. I would like a full refund of my order. The "delivery confirmation" photo from ***** doesn't even show my package! It's an incomplete, cut off photo that shows no confirmation it's my package in the mailroom. If the BBB can't help, I'm calling my bank to report the charges as fraud. I don't care about the shoes at this point I just want my money back.

• Initial Complaint

  Date:01/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order January 1st ****. One week went by and i had not heard anything about tracking. I reached out to customer service on 1/8 and they told me my order would ship "in the near future". I replied asking for more specifics since that is not a valid answer. They then replied and said they were out of stock and asked if i would like a refund. I sent a reply stating i obviously want a refund and i didn't appreciate them not contacting me sooner as i work in a high level ecommerce position and know there are systems in place to alert customers immediately when this happens. They then responded and said they found my order in another fulfillment center and would be shipping in the next day or two. I was happy about that. Fast forward to 1/27, i still have not received tracking or any email. I contacted them again this morning and their response was "your product is out of stock, would you like a refund"... again, they never contacted me so if i had not contacted them then they would have stolen $100 (i still don't have the refund so they could easily still steal the money). It has been a month since i placed the order so there has been plenty of time for them to contact me and refund my money. This is horrendous customer service. I will never do business with them and i encourage everyone to stay away from them. They are very shady.

  Business Response

  Date: 02/08/2024

  Hello,

  A full refund was issued to the original method of payment and the team reached out to our customer to confirm this.

  Thank you,

  Dolce Vita team

• Initial Complaint

  Date:12/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 24, 2023 I ordered a pair of shoes on-line from Dolce Vita and received confirmation that my order (#*****) was received and DV would follow up shortly with shipping information. One week later . . . nothing. No tracking information, shipping confirmation or anything. I emailed Customer "Satisfaction" and was told there were shipping delays but my order would be coming soon. Almost another week passes and still nothing. Yesterday, Dec. 6, I called to ask what the problem was and was then told there was low inventory -- not shipping issues. I asked to speak to a supervisor several times before eventually someone came on the line to say that, surprisingly, my order was just now being shipped out and I would get confirmation momentarily. Nothing came. Today, I emailed again, and was told that the item was out of stock, so apparently it hadn't been shipped which was not what I was told by the "supervisor". I replied, asking for a full refund and stating that I was not happy being lied to several times by Customer "Satisfaction". Their latest reply is that they "are no longer able to cancel as it was just shipped out today, December 8 2023 (today is actually Dec. 7) via *********** tracking number ****************," but that I should wait a few days before checking the tracking information.This is the most ridiculous way of attending to customers that I have encountered. A waste of time and energy and, I fear, my money. This business is NOT being transparent with it's customers and is, in fact, blatantly lying. The email thread I have is a series of lies as was the phone call. I strongly suspect that the "supervisor" I spoke to was not even a supervisor.

  Business Response

  Date: 12/08/2023

  Hello,

  The merchandise was delivered today, 8/12. **************** reached out to our buyer to resolve this.

   

  Thank you,

  Dolce Vita team

  Customer Answer

  Date: 12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will send the email thread with the customer satisfaction team so they can see for themselves the type of "service" they provided over this matter.
  
  Sincerely,
  
  ***************************