Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

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  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromRoman M

  Date: 05/15/2025

  1 star
  I wasnt able to rent a truck from ********** because of issues with the CLEAR system. It kept rejecting my photo, claiming there was a glare even though that wasnt the case. CLEAR **************** was useless, and the entire process was completely automated and full of bugs. Its really disappointing to see a major company like ********** rely on a system as unreliable as CLEAR.

• Review fromManda T

  Date: 05/12/2025

  1 star
  Awful. I canceled my membership by phone over a year ago (it's not useful at all even for frequent travelers, especially if you fly anywhere other than the 3 or 4 big cities where they're located) and they continued to charge my card. When I noticed it and tried to get a refund, they refused. It took me 45 minutes to get through to a "person" on the website chat and when I asked to speak to a manager they said someone would call me. They never did. I then tried to reach someone by phone, and waited 20 minutes before leaving my number for a callback. No callback. Meanwhile, I received "escalation" emails from bots who simply quoted their cancelation policy over and over, without acknowledging my complaint that I had previously canceled or the fact that I haven't used the service since I originally canceled (which shows I am not trying to game the system or just having buyer's remorse). I fly at least once a month for work out of ATL and Clear just isn't worth it. Even if I was iffy about it, their horrible customer service is worse than waiting in a standard security line.

• Review fromTerry F

  Date: 04/10/2025

  1 star
  Ive been a member since 2017. This service is getting worse the longer its around. Very inconsistent directions between locations. Doesnt save time nowadays. I will not be renewing. Cant say enough bad about it at this point.

• Review fromBill Z

  Date: 04/07/2025

  1 star
  May I have a suggestion? Could you please fire all the clear staff in ***********? I was going to general boarding and blocked by your staff. She kept me from boarding and enforced me to do registration and use clear service. I nearly missed my flight!I had to made excuse and say, I registered once before to get rid of her. If this is how you CLEAR play the game, no registration or not allowed to go general boarding, you are in big trouble now. I will write everywhere regarding this nasty experience. Who gave her right to block the passenger from boarding?The CLEAR staff at *********** is very rude, very unprofessional, very nasty. And all of them should resign. And I request a formal ********** wondering why you are F in BBB. And I will never use CLEAR since your very rude harassment at the airport.

• Review fromTHOMAS M

  Date: 04/03/2025

  1 star
  Today April 3 rd 2025 I was in ************************** terminal 5 for security clearance I was standing there more than 10 minutes the line was not moving at all a lady with covered face talking something and I was having global entry I just skip that clear line went through global entry everything done within a minute please people dont buy clear its simply a waist and not at all help, better take global entry or tsa pre much easier and helpful, this clear have some kiosk they always showing error you need to do 10 times

• Review fromDanielle B

  Date: 03/28/2025

  1 star
  Very unprofessional staff, will never get a membership because of this. I had to walk through security at ******* ****** with a member of staff and he made very rude comments to me for no reason.

• Review fromMack M

  Date: 02/22/2025

  1 star
  Same story as a lot of the reviews I read. Was coerced into signing up while being told it was free. Got a $200 charge just a few weeks later. Luckily my creditor flagged it as fraud and did not authorize it. This service is also mostly redundant if you have TSA Pre check. Selling a pointless service, under false pretenses, targeting people they know are in a hurry and wont question them much. This goes beyond scamming, these folks are running a criminal enterprise at this point.

• Review fromJerome M

  Date: 02/02/2025

  1 star
  We got redirected by an official-looking lady at the ***********, who made us fill a few screens to "skip the line". She NEVER mentioned a paying membership. Two weeks later, we noticed on our credit card statement a charge of $318, no less. Are you ### kidding me? This is a severe form of SCAM and this was approved by the ***? I should get my money back (I think?), but only because I am vigilant about credit card transactions. Never, ever, trust those ClearMe folks.

• Review fromDennis R

  Date: 01/27/2025

  1 star

  Dennis R

  Date: 01/27/2025

  CLEAR was decent before they did a system upgrade, and it has not worked for me since. Each time I have been told there are CLEAR issues and just use ***. The concept is great, but CLEAR is probably a bad choice to have implemented it. When I complain, I am just told there is nothing they can do.

  Clear

  Date: 02/08/2025

  Hello ******! We are so sorry to hear about your experience at the CLEAR lanes. Rest assured, we are working closely with our airport partner to enhancing the overall member experience. CLEAR is introducing our face-first EnVe Pods at select airport to provide a verification process up to two times faster. We are always evolving our technology to bring our Members the best experience possible, and have some more exciting updates planned for the future! 
  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!
  

• Review fromHue H

  Date: 01/24/2025

  1 star

  Hue H

  Date: 01/24/2025

  CLEAR representative pulled my 72 year old mom out of the pre-check tsa line, and scammed her into believing she needed to give her ID and cc to allow her into the pre-check TSA line. She called me confused and the guy already swiped her card on the machine and let her go. She ALREADY has pre-check TSA (not through clear). This is fraud, elderly abuse, and wrong. I am filing a report to the fraud department. It is NOT ok to trick and a person into getting CLEAR. My mom thought they worked for the airport and just ensuring youre in the right line. The airport should not allow these sales tactics to happen.

  Clear

  Date: 02/03/2025

  Hi Hue!

  On behalf of the CLEAR Team, we deeply apologize for your mother's experience at the CLEAR lanes. We truly thank you for bringing this to our attention. The behavior of the Ambassador involved is not align with our service and this is not a matter we take lightly. We escalated this feedback with priority to our leadership team as we take a further look into this incident. 
  
  If you have any additional details you would like for us to include in a detailed report, our *********** Team can be reached at by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************.