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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I paid for a 6 month program, had my web meet with NP and was told they would file pre authorization for weight loss medication. Then I learned the weight loss medication is typically denied via insurance, but they offer the "same medication" from a compounding pharmacy. When I reviewed the compounding pharmacy information over the weekend I learned there is an open lawsuit on their compounded medications. I have tried to cancel my subscription effective immediately, and requested my credit card be refunded ad I am NOT comfortable using medication that is not *** approved and regulated.Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed up for LifeMDs medical weight loss plan under the guise that the $199 I paid would include the cost of a GLP- 1 medication. I then read more reviews about the company and learned that there are many people who also fell for LifeMDs deceptive website copy which states the program includes access to glp-1 medications. I demand a refund and suggest that BBB hold LifeMD accountable for their deceptive marketing practices and review the companys A rating. Yes, I understand the company responds to BBB complaints in a timely manner but please take into consideration the fact that this same complaint has been filed by MANY yet the company continues to use deceptive marketing practices to lure customers.Business response
07/17/2024
Dear Sir or Madame,
The customer, *************************, enrolled in a ******************** subscription telehealth program on July 10, 2024. The subscription terms, to which ****************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On July 11, 2024, ****************** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on July 11, 2024. Given the refund and cancellation, we consider this complaint resolved.
LifeMD
Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 28th 2024 I paid for a 6 month weight loss membership on LifeMD and scheduled an appointment with a provider. On June 17th had a brief consultation and medication was ordered on June17th from ***** pharmacy. On June 27th I inquired on when the meds would ship and was told there was a backlog. It has now been a month since joining and no medication which really means I am only getting a 5 month membership. After some further investigation I have found that ***** Compounding pharmacy has a lawsuit filed against them by the makers of ******* claiming they are the only ones allowed to use the active ingredient found in *******. I have also further found out the compounded semiglutide is NOT *** approved and could cause serious health risks. No where on there website does it tell you that the compounded versions are not approved by the *** and I was also not given this info during my consultation. If I would have been aware I would not have signed up for this service. When the word pharmacy comes to mind I would never imagine that I would be prescribed a drug that was not *** approved. I have reached out to cancel my membership before my medication has shipped and feel for the reasons listed above I want a full refund for my membership fee of $387 and medication fee of $129...I am not willing to risk my health taking a drug not approved n]by the *** in order to lose weight.Customer response
07/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had an account with ********************** online healthcare provider, which did not comply with contracted services and did not deliver medication after billing my credit card, therfore, I cancelled my account and all services linked to the account. They ackknowledge the cancellation request and gave me credit for services charged last month. However, my credit card just got charged again and after multiple attempts by app text and calls to their listed number ************, I am not getting any responses.Business response
07/22/2024
Dear *** or Madame,
The customer, *************************, enrolled in a ******************** subscription telehealth program on Februrary 15, 2024.**************** contacted LifeMD on July 1, 2024 regarding a charge on his credit card. LifeMD responded to **************** on July 2, 2024 informing him that our records reflect he was refunded the charge on June 17, 2024. An invoice was sent to ****************** email, along with his account being verified as cancelled. With the refund and cancellation being processed, we consider this complaint resolved.
LifeMD
Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged more than I approved and they will not correct the issue.Business response
07/22/2024
Dear SIr or Madame,
The concern that our customer, *** *********************** had regarding an over charge was rectified by LifeMD on July 2, 2024, with a refund being processed to the payment method we have on file for her. Thereafter, on July 8, 2024, LifeMD contacted ************** to inform her of the refund.With the refund being provided, we consider this complaint resolved.
LifeMD
Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was charged $397.00 on March 11, 2024 for weight management services, as well as $99.00 for the medication semaglutide. Note that these were charged prior to any healthcare services being provided. As of June 29, 2024, I have neither received weight management services nor have I received the medication. I cannot provide a tracking number, as the medication has never and will never ship. I keep being harassed with notifications to renew my prescription, even though I never received it. After I reached out to cancel, they attempted to charge my card multiple times. They also will not allow me to remove my card information from the site. Unfortunately, in the course of further investigation online, I found many more complaints of their predatory business practices and refusal to render services after taking funds. Knowing that they never intended to provide the medication or weight management services, I would like a full refund of the $500, as well as the closure of my online account with them.Business response
07/17/2024
Dear Sir or Madame,
The customer, *******************************, enrolled in a ******************** subscription telehealth program on March 11, 2024, at a cost of $387. Thereafter, on March 12, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication. Following the appointment, the treating clinician submitted a request for a prior authorization to be submitted to *** ******* ********** which was approved on March 22, 2024. The prescription was sent to *** ******* pharmacy of choice for fulfillment. On April 2, 2024, **************** notified LifeMD that her pharmacy of choice had placed the prescription on hold due to being out of stock of the medication. LifeMD provided **************** with other options for filling the prescription, including a compound medication from a LifeMD affiliated pharmacy. **************** opted for the compound medication, which was paid for separately at a cost of $99. The prescription was submitted to the fulfillment pharmacy on April 25, 2024, this particular type of medication usually takes ***** business days to prepare and ship. Unfortunately, a backlog at the pharmacy affected the timely processing and shipping of this order and LifeMD communicated this to ****************. We actively worked to resolve this issue as quickly as possible. Due to the delayed refill, **************** was offered an additional month of membership services at no cost, which she accepted.Ms. ******* medication order shipped on July 11, 2024 and was delivered on July 12, 2024. Given the fulfillment of the medication and the free month of membership, we consider this complaint resolved.
LifeMD
Customer response
07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 5.8.24, I signed up for LifeMD. At first, the way that the advertisement read, I thought that I was getting 6 months of medications for $387. Come to find out that it was just a membership that I was buying with LifeMD & the medications would come at another price per month. I was okay with this once I understood. However, the bigger problem is the communication (or lack thereof) about the medication shipment & the disregard of my messages to them. They sent into the pharmacy my first medication for *** on 5.8.24 & I heard nothing. So, I reached out on 5.21.24 and they said it can take ***** days, so I waited. I heard nothing after that, so I reached out again on 5.29.24. Finally on 6.3.24, they let me know that ****'s prescription is being sent. I never received any communication or any information on ***'s prescription. I also was charged $30 more than they let me know it would cost for ****** prescription. I requested my 2 **************************** on 6.5.24. On 6.16.24, I FINALLY got notified that my June prescription was shipping. On 6.19.24, I finally got my June ***************** was delayed a day in 90 degree heat & was boiling hot when it got to me. I let them know that and they said that they would send a replacement. By this point, I was over it all & asked for a full refund for my membership, a full refund for my *** prescription that I never got and a full refund for the bad June prescription. I spoke with the ******** confirmed that the June prescription wouldn't be good any more. I offered to ship it back to them. They never responded. Then on 6.23.24, they approved the refund of most of the membership and the *** prescription that I never received. I have now sent 3 new messages asking about being reimbursed for the bad June prescription because it got too hot and they will NOT respond to me. I am just looking for my $189 back.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I completed my initial appointment with the provider. This was a very easy and pleasant experience. However, my experience since that initial appointment online has been terrible. I simply need for someone to assist me with the messages I have sent through the patient portal which is the only way to communicate. The phone number is only for new patients. I have been unable to get any assistance resubmitting new information on a prior authorization. I simply need help.Business response
07/12/2024
Dear Sir or Madame,
The customer, ***************************** , enrolled in a LifeMD subscription telehealth program on April 26, 2024. Thereafter, on June 14, 2024, ******************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. Following the appointment, the treating clinician submitted a request for a prior authorization to be submitted to *** ********* ********** for approval of the cost of the medication. approval of which normally takes 7-10 business days. On June 26 2024, 8 business days after her initial appointment, the medication shipped and was delivered on June 27, 2024. Given the fulfillment of the medication, we consider this complaint resolved.
LifeMD
Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have been using Life MD for about 10 months with little to no problems. On May 16th, I paid for and renewed my weight loss prescription, not cheap. Its now June 25th and I still havent received my medication and no refund. I have called too many times to count and have messaged them even more than that and I get the same run around. Its been expedited but still nothing. They re-ordered my prescription again on June 4th and again on June 12th, still nothing. I have now missed 5 doses of my medication. No refund, nothing. This is now my only recourse. I either want my money back or my medication asap. This is unacceptable. At this point I feel this company is a scam.Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company has made an unauthorized withdrawal from my bank account. Sending some medication I didn't order. No way to contact them or cancel. AI powered customer support. "I don't understand" is the only response. Spent hours on hold. Now asking for more money to create an account. How they fraudulently got access to my bank account is mystery. How much more are they going to take? Should I close my bank account?Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
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Customer Complaints Summary
338 total complaints in the last 3 years.
302 complaints closed in the last 12 months.