Complaints
This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 461 total complaints in the last 3 years.
- 247 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/11/24 I was sent for bloodwork by LifeMD, referring physician was ******* ****, ******* stating this is a covered service with my membership. As of today, 4/9/25 they have not paid this bill which is in my name. This is a ****** that they have been contacted numerous times, starting on 3/2/25, when I received the bill, and I keep being told that leadership is working on it. There has been no resolution, nor will anyone call me from the billing department. I contacted Quest and have been told that no one from LifeMD has reached out to them regarding this. All I want is for them to pay the bill as they should have. They do not have a problem my credit card for their fees!Business Response
Date: 04/14/2025
Re: Complaint ID ********
Dear *** or Madam:
We write in response to the above-referenced complaint.
We apologize for the inconvenience and delay caused by the billing issue. After extensive review of *** ***** account, we show that a resolution was reached between LifeMD and Quest Diagnostics on April 10, 2025. Quest has confirmed with LifeMD that they are correcting this billing issue internally.
On April 10, 2025, LifeMD attempted to contact *** **** by phone. We were unable to leave a voicemail. A SMS message was sent to *** ****
Given the billing resolution provided, we consider this complaint to be resolved.
LifeMDInitial Complaint
Date:04/09/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a program with life, MD and they sent me medication that was supposed to last for a certain amount of time andit lasted for about half of the amount of time that it was supposed to last for it was an injectable that was in a vile that unmeasurable so I could not tell how much medication that I was receiving only that it did not last the amount of time that was supposed to last for when I my second installment, it lasted less than half the amount of time it was supposed to last for so either the company that provided me themedication or the pharmacy that filled it did not do it properly because I Did not get the amount of medication that I was supposed to because it ran out early both timesBusiness Response
Date: 04/11/2025
Dear *** or Madam:
We write in response to the above referenced complaint.
Thank you for sharing your concerns with us. After reviewing your account history and interactions, we have noted the following:
On March 5th, *** ******** contacted LifeMD regarding a potential medication change. An appointment was scheduled for March 12th to discuss the request with a provider. During the March 12th appointment, it was determined by the provider that *** ******** had sufficient medication at that time and adjustments to the dosage were recommended.
As a courtesy, LifeMD offered *** ******** an extension to his plan to address his concerns. *** ******** denied the offer and went forward with cancelling the membership and appointment.Regarding the matter of medication, all prescriptions were delivered as scheduled and in accordance with the provider's instructions. The providers notes also confirm the recommended usage based on your current progress.
After a review of *** ********* account, the request for a refund cannot be approved. While we strive to address every concern, we must adhere to the policies governing our services and prescriptions.
Given the options that were provided to the patient to maintain LifeMD *********************** and successful membership cancellation, we consider this complaint to be resolved.
LifeMD
Initial Complaint
Date:04/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my life MD membership over 12 days ago and LifeMD is ignoring my request of cancelation although my cancelation was done well within the approved time frame to cancel. They sent me notice to meet with their doctor today although my membership was canceled over 12 days ago.LifeMD has no permission to charge me for any additional charges.Business Response
Date: 04/08/2025
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ***** *****, signed up for ******************** on February 28, 2025. Our records show that on April 5, 2025 *** ***** called to cancel her subscription and was successfully cancelled. We can confirm that no additional charges will be incurred as the account is inactive.
Given the cancellation, we consider this complaint to be resolved.
LifeMDInitial Complaint
Date:04/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my subscription before my medication was shipped and reached out to the company for a refund and they are refusing to cancel my order and decided to ship a replacement order. I used my *** funds and now ******* is asking for me to pay almost $500 back so I need this order cancelled and a refund issued back to the original payment method. The original shipment was never shipped and it's saying delivered.Business Response
Date: 04/11/2025
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ********* *******, enrolled in a 3-Month LifeMD subscription telehealth program on March 4, 2025.
On March *******, *** ******* was prescribed medication.
On March *******, *** ******* called into the LifeMD *********** with a request to cancel her membership and medication. At that time, *** ******* was made aware that LifeMD is unable to cancel a prescription once it has been shipped.
At the time of *** ********* call, the medication had been marked as shipped by the pharmacy and was in the possession of FedEX.
On March 26th, *** ******* called the *********** once more to request a refund for her medication due to lack of movement with the package.
*** ******* also stated that her HSA/*** advised her she would need to repay the $599 for reshipment of the medication. The *********** Representative reiterated that LifeMD is unable to issue a refund due to the order being fulfilled. *** ******* was offered a free replacement from the pharmacy.
On March 27th, ********* accepted the free replacement and requested expedited shipping. The medication was successfully delivered on April 2, 2025. The terms and conditions, to which *** ******* affirmatively consented, specifically stated that prescription products are not able to be returned and are non-refundable.
Given the successful replacement of the customers prescribed medication, we consider this complaint resolved.
LifeMD
Initial Complaint
Date:03/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started a three month weight lose subscription with LifeMD on or about 9/11/24 and requested a 3 month pause at the end of the 3 months. Two days ago they charged my credit card without even an email letting me know that the pause was over. I have formally canceled my subscription and have requested a refund. Since it's only been two days I think I should be due almost a full refund. This isn't good business taking money from people's accounts without so much as an email. This could hurt some people on a limited income as they may not be expecting that expenseBusiness Response
Date: 03/26/2025
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ***** ********, enrolled in a three-month LifeMD subscription telehealth program on September 11, 2024, at a cost of $290.25, a 25% discount off the full price of $387. At the time of his enrollment in the program, the customer affirmatively
consented to enrollment in a subscription program, which would renew every three months.
Thereafter, on September 13, 2024 *** ******** met with a LifeMD affiliated provider and was prescribed medication.
On December 9, 2024, *** ******** placed his account on a three-month pause.On March 9, 2025 the three-month pause ended and *** ******** was charged the full price of $387 for the three-month renewal. On March 14, 2025, *** ******** called to request cancellation and refund as he was not aware that his three-month pause had ended and he was going to be charged to resume LifeMD services.
On March 17, 2025 LifeMD processed a full refund in the amount of $387 and cancelled *** ********** subscription per his request. We kindly ask *** ******** to allow 5-7 business days for the funds to reflect. Depending on the banking institution this may be available sooner.
Given the full refund and cancellation, we consider this complaint resolved.
LifeMDInitial Complaint
Date:03/17/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LifeMD claims to have a money back guarantee if you do not lose weight. What they do not tell you is that you have to be a member for a year. Even though the money back guarantee when I signed up said that if you did not lose weight within the first year that they provided a money back guarantee. It did not say you had to be a member for a year only that if you did not lose weight within the first year it was a money back guarantee. The other qualification for a money back guarantee is that you have to enter your weight into the app weekly, however, with trying to log my weight after the initial week either through the app or logging in through the website my account would not let me enter a weight which I feel like is a shady way for LifeMD to get out of paying the money back guarantee. I did not lose a single pound and the app would not let me do what I should have been able to do like enter my weight to track progress and after my refill in October it also never showed that I was due for another refill. This is unacceptable business practices, especially when you are dealing with someones health an well-being. I called customer service on 3/14/25 and was told that because I was not a member for a year they would not refund my membership fees. This is unacceptable to me and I would expect that a company who stands by their product and services would refund me due to all of these issues. Please refund my membership fees.Business Response
Date: 03/19/2025
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ******* ****** enrolled in a **************************** subscription telehealth program on September 18, 2024. The subscription terms, to which *** ***** affirmatively consented, specifically states that "If you have not lost at least 10% of your body weight by the date of the one-year anniversary of your continuous enrollment in the LifeMD ***************** Program and you also meet the criteria for our Money Back Guarantee described below."
On March 14, 2024, *** ****** contacted LifeMD to ask about the LifeMD money-back guarantee. During that call, *** ***** was informed that the Money-back Guarantee is only eligible if you have not lost 10% of body fat within a year. *** ***** has not been with the program for 1 year as of March 14, 2024. The one year anniversary for *** ***** would be September 18, 2025. Our records indicate that the only appointment *** ***** attended was on September 20, 2024 where medication was prescribed by our provider.
Our money back guarantee policy is readily available on our website for all of our patients to review at their discretion. Furthermore, with *** ******* particular scenario, she unfortunately did not qualify for the money back guarantee due to the one year anniversary threshold not being met.
Additionally, *** ***** is welcome to continue the program through September 18, 2025 to complete her one year subscription.
Given the option to continue subscription and the explanation of why the patient disqualifies for the money back guarantee, we consider this complaint resolved.LifeMD
Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Regardless of the money back guarantee the app/website did not work properly and I was not able to enter a weight, get notifications on refills due, or receive communication from a provider. This is unacceptable and therefore I still expect a refund.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *****
Business Response
Date: 04/11/2025
Dear *** or Madam:
We write in response to the above-referenced complaint. Our apologies for sharing the incorrect reply. Due to an administrative error, the previous response was inadvertently posted.
LifeMD is willing to have our Tech Support Team research the concerns that *** ***** is stating that she has had with the Patient Portal Application. Resolving any tech issues would allow *** ***** to successfully insert weight, get notifications on refills, and receive communications from our providers.
As we check our records, the first call that we received from *** ***** regarding concerns with the application was on 3/14/2025. During that call *** ***** requested a refund for the medications received on 9/20/2024 and 10/17/2024. Unfortunately, due to all medications being successfully delivered and our Money Back Guarantee stating that "If you have not lost at least 10% of your body weight by the date of the one-year anniversary of your continuous enrollment in the LifeMD ***************** Program and you also meet the criteria for our Money Back Guarantee, we are unable to offer a refund for products that have been delivered.
We would be glad to have a representative from our *********** reach out to troubleshoot the issue with *** ******* application, and to offer her to finish out the 1 year of our program through September 18, 2025.
Given the option to have tech support troubleshoot the application to correct any issues that *** ***** has experiences, or to continue subscription and the explanation of why the patient disqualifies for the money back guarantee, we consider this complaint resolved.
LifeMD
Customer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I absolutely do not want to continue services with LifeMD! The experience I already had was terrible and since you don't seem to care about the quality of service you provide why would I ever want to deal with this company again!? Furthermore, it is not my responsibility to make you aware of your faulty and inadequate app and website.
I don't want a refund for the medications that I received I want a refund for the subscription I paid for a service that did not work properly.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *****
Initial Complaint
Date:03/10/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $774.00 for a service I had tried to cancel months ago,considering I had fulfilled my goal.I deleted my credit card information from my account being that it was difficult to cancel my membership. However now I was charged $774.00 for services I no longer need or have been using since November. It is unclear and disturbing to see how they charged me even when I deleted my card information. I am seeking a refund for the $774.00.Business Response
Date: 03/19/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ****** ******, enrolled in a 3 month LifeMD subscription telehealth program on July 24, 2024, 2024. The subscription terms, to which *** ****** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.
Our records show that on October 24, 2024, *** ****** was charged the full renewal subscription fee of $387. We also show that *** ****** placed his telehealth subscription on hold, for 90 days on this same day.
We have no record of *** ****** attempting or requesting to cancel his subscription during the month of November as he mentioned in his complaint.
Furthermore, on January 24, 2025, *** ****** was charged the full renewal subscription fee of $387 due to being enrolled in a 3 months subscription.
On March 10, 2025, *** ****** contacted LifeMD and requested a refund and cancellation of his subscription. At this time, his account was fully cancelled and a full refund in the amount of $387 was processed.
Given the refund and cancellation, we consider this complaint resolved.
LifeMDInitial Complaint
Date:03/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I initially signed up, I was quoted about $600. I signed up and was charged another couple hundred. I called and they refunded the amount overcharged. Then I was charged another $150 for the medication for weight loss they originally claimed I wouldnt be charged for, which by the way took about a month to even receive the medication. Anyway, I called and they reversed it then said it would happen again. Well it happened again. So I called and they reversed it again. That was a few months ago. Then today I got a charge for $800 to renew everything. So I called to cancel my membership I didnt even know I was apart of and I was told Id only get back $740 because it was being prorated. It takes a lot to **** me off but stealing money from me will end up ******* me off. I hope they get sued into bankruptcy. Ill be commenting on every single ** post they have to warn people so they wont get scammed too.Business Response
Date: 04/02/2025
Re: BBB Case #********
Dear *** or Madam:We write in response to the above-referenced complaint.
The customer, ***** *******, enrolled in a six-month LifeMD subscription telehealth program on November 28, 2024, at a cost $536.40, a 40% discount of the full price of $894.
On November 29, 2024, *** ****** was inadvertently double charged which we immediately addressed with a refund of the overcharged amount.
On February 28, 2025, *** ****** was due for his renewal of his subscription and was charged the full amount with no discount applied which equals $801.99.On March 7, 2025, Life MD completed an extensive review of *** ******** account, ******************** proactively processed a refund in the amount of $738.06, along with his account being fully canceled.
We have identified that the refund was prorated and should have been in full. We have corrected the issue and refunded the total of $801.99 to *** ********* payment on file.
Given the refund and cancellation, we consider this complaint resolved.
LifeMD
Initial Complaint
Date:02/25/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 25, 2024, I paid $299.25 for medication through LifeMD. Dr. ******* ******* approved my prescription on December 28, 2024, but my order never shipped.Between January 124, 2025, I repeatedly received emails requesting an updated payment method, despite my card being valid and my order unpaid. On January 17, 2025, Jasmine J, RMA, informed me that my prescription had never been sent to the pharmacy. It was finally processed on January 19, 2025, but I was charged a second $299.25 on January 24, 2025, without having received the first shipment.On January 24, 2025, I contacted LifeMD about the duplicate charge. ******** LSS informed me that a partial credit of $299 (not the full $299.25) was applied, with my next billing set for March 3, 2025. I questioned this charge on January 27, 2025, the same day my first shipment finally went out. It arrived on January 29, 2025.Despite already paying for two months of medication, I continued receiving demands for updated payment information on February 3, 12, 15, and 18, 2025. On February 18, I contacted LifeMD to ask why, since my second month was already paid. I was told that they will not ship my paid-for medication unless I pay additional fees for a third month.This is fraudulentthey can delay shipments indefinitely while demanding more payments. My case is not unique; many others report similar scams by LifeMD. They have refused both a refund and shipment of the product I have already paid for, insisting I must pay yet another $299.25 before receiving my second months medication that was already paid for in January.Business Response
Date: 03/19/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ***** *******, enrolled in a ******************** subscription telehealth program on December 24, 2024, paying $299.25 monthly.
Thereafter, on December 28, 2028, *** ******* met with a LifeMD affiliated provider and was prescribed medication. Unfortunately, the provider failed to send the prescription to the affiliated pharmacy for filling and the medication was not shipped until January 27, 2025. The medication was delivered on January 27, 2025.
On January 24, 2025, *** ******* was charged for another $299.25 due to her being enrolled in our month to month program.
On March 11, 2025 LifeMD processed a full refund in the amount of $299.25 and cancelled *** ******** telehealth subscription. We kindly ask *** ******* to allow 5-7 business days for the funds to reflect. Depending on her banking institution this may be available sooner.
Given the full refund and cancellation, we consider this complaint resolved.
LifeMD
Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Initial Complaint
Date:02/21/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered sleep meds from lifemd. They immediately charged my credit card before I could complete purchase. Specifically ID was required to complete order. I discovered then that my ID had been lost or stolen. *** asked company a dozen times to please cancel order ******* until I can resolve the lost ID issue. They wont respond Ive emailed. Ive called to no avail. This is shoddy and unethical business practiceBusiness Response
Date: 03/06/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ****** ***, ordered a prescription drug product from LifeMD on February 14, 2025.
Our records show that later that same day *** *** messaged LifeMD to request cancellation of her account. ******************** responded to *** ***s cancellation request and advised her that a refund had been requested by the responding agent. Subsequently, *** ***s subscription was canceled. On February 18, 2025, *** *** was issued a full refund in the amount of $234.
Given the cancellation and refund, we consider this complaint to be resolved.
LifeMD
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