Complaints
This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 464 total complaints in the last 3 years.
- 247 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/25/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 25, 2024, I paid $299.25 for medication through LifeMD. Dr. ******* ******* approved my prescription on December 28, 2024, but my order never shipped.Between January 124, 2025, I repeatedly received emails requesting an updated payment method, despite my card being valid and my order unpaid. On January 17, 2025, Jasmine J, RMA, informed me that my prescription had never been sent to the pharmacy. It was finally processed on January 19, 2025, but I was charged a second $299.25 on January 24, 2025, without having received the first shipment.On January 24, 2025, I contacted LifeMD about the duplicate charge. ******** LSS informed me that a partial credit of $299 (not the full $299.25) was applied, with my next billing set for March 3, 2025. I questioned this charge on January 27, 2025, the same day my first shipment finally went out. It arrived on January 29, 2025.Despite already paying for two months of medication, I continued receiving demands for updated payment information on February 3, 12, 15, and 18, 2025. On February 18, I contacted LifeMD to ask why, since my second month was already paid. I was told that they will not ship my paid-for medication unless I pay additional fees for a third month.This is fraudulentthey can delay shipments indefinitely while demanding more payments. My case is not unique; many others report similar scams by LifeMD. They have refused both a refund and shipment of the product I have already paid for, insisting I must pay yet another $299.25 before receiving my second months medication that was already paid for in January.Business Response
Date: 03/19/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ***** *******, enrolled in a ******************** subscription telehealth program on December 24, 2024, paying $299.25 monthly.
Thereafter, on December 28, 2028, *** ******* met with a LifeMD affiliated provider and was prescribed medication. Unfortunately, the provider failed to send the prescription to the affiliated pharmacy for filling and the medication was not shipped until January 27, 2025. The medication was delivered on January 27, 2025.
On January 24, 2025, *** ******* was charged for another $299.25 due to her being enrolled in our month to month program.
On March 11, 2025 LifeMD processed a full refund in the amount of $299.25 and cancelled *** ******** telehealth subscription. We kindly ask *** ******* to allow 5-7 business days for the funds to reflect. Depending on her banking institution this may be available sooner.
Given the full refund and cancellation, we consider this complaint resolved.
LifeMD
Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Initial Complaint
Date:02/21/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered sleep meds from lifemd. They immediately charged my credit card before I could complete purchase. Specifically ID was required to complete order. I discovered then that my ID had been lost or stolen. *** asked company a dozen times to please cancel order ******* until I can resolve the lost ID issue. They wont respond Ive emailed. Ive called to no avail. This is shoddy and unethical business practiceBusiness Response
Date: 03/06/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ****** ***, ordered a prescription drug product from LifeMD on February 14, 2025.
Our records show that later that same day *** *** messaged LifeMD to request cancellation of her account. ******************** responded to *** ***s cancellation request and advised her that a refund had been requested by the responding agent. Subsequently, *** ***s subscription was canceled. On February 18, 2025, *** *** was issued a full refund in the amount of $234.
Given the cancellation and refund, we consider this complaint to be resolved.
LifeMD
Initial Complaint
Date:02/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This picture shows that I tried to renew prescription for weight loss meds that they promise that I couldn't get I tried at least three times to renew their prescription each time they would not renew my prescription yet continue to bill me $387 for medicine and consultation I never receivedBusiness Response
Date: 03/14/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ******** *****, enrolled in a three-month LifeMD subscription telehealth program on May 8, 2024. Upon enrollment in the program, affirmatively agreed to enrollment in a subscription program, *** ***** affirmatively agreed to enrollment in a subscription program, the subscription terms clearly disclosed to *** ***** that her subscription would automatically renew every three months. Further, the subscription terms, to which *** ***** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.
Thereafter, on May 15, 2025, *** ***** met virtually with a LifeMD affiliated telehealth provider wherein she was prescribed a medication that was sent to her local pharmacy for pickup.
As part of the recurring subscription, *** ***** was charged a renewal fee of $387 on August 8, 2024, November 8, 2024 and February 8. 2025.On November 8, 2024, *** ***** contacted LifeMD and requested a refund and cancellation of her subscription. Unfortunately, *** ****** cancellation request was not properly processed.
LifeMD spoke with *** ***** on February 19, 2024, at which time her subscription account was cancelled and she was issued a full refund for the November and February renewal fees, in the amount of $774.
Given the refund and cancellation, we consider this complaint resolved.
LifeMD
Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:No i am not satisfied with their response, I have talked with others, that are experiencing similar issues they take your money every few months and never have a conversation with you, and the three people that I talked to also said they never signed a contract. stating that they would be signing up for a monthly fee without a consultation
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *****
Business Response
Date: 03/28/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ******** *****, enrolled in a three-month LifeMD subscription telehealth program on May 8, 2024. Upon enrollment in the program, *** ***** affirmatively agreed to enrollment in a subscription program, the subscription terms clearly disclosed to *** ***** that her subscription would automatically renew every three months. Further, the subscription terms, to which *** ***** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.
Thereafter, on May 15, 2025, *** ***** met virtually with a LifeMD affiliated ********** provider wherein she was prescribed a medication that was sent to her local pharmacy for pickup. As part of the recurring subscription, *** ***** was charged a renewal fee of $387 on August 8, 2024, November 8, 2024 and February 8. 2025.
On November 8, 2024, *** ***** contacted LifeMD and requested a refund and cancellation of her subscription. Unfortunately, *** ****** cancellation request was not properly processed.
LifeMD spoke with *** ***** on February 19, 2024, at which time her subscription account was cancelled and she was issued a full refund for the November and February renewal fees, in the amount of $774.
Additionally, we have provided the Terms & Conditions language of a LifeMD subscription service:
"Automatic Renewal Programs: Where you purchase LifeMD Products and/or Prescription Medications in connection with an automatically renewing subscription model (Automatic Renewal Product Program), your Payment Method will be charged the applicable amount for the subject LifeMD Products and/or Prescription Medications on a recurring basis for as long as that Automatic Renewal Product Program subscription remains active (the Recurring Product Fees). Where you purchase **************** provided by a third-party Healthcare Provider in connection with an automatically renewing subscription model (Automatic Renewal **************** Program, and together with the Automatic Renewal Product Program, the Automatic Renewal Program), your Payment Method will be charged the applicable amount for the ongoing **************** on a recurring basis for as long as that Automatic Renewal **************** Program subscription remains active (the Recurring **************** Fees, and together with the Recurring Product Fees, the Recurring Fees). Such Recurring Fees will be charged in advance, and you acknowledge and agree that LifeMD will not obtain any additional authorization from you for the applicable Automatic Renewal Programs Recurring Fees. Every time that you accept delivery of the subject LifeMD Products and/or Prescription Medications, or have a **************** visit with a Healthcare Provider, as applicable, you re-affirm that LifeMD is authorized to charge your Payment Method and to have the Recurring Fees applied to same. If you wish to cancel an Automatic Renewal Program, you may do so at any time by: (i) signing in to your member portal; (ii) calling us at: **************; or (iii) e-mailing us at: ************************************************************. Please be advised, all Automatic Renewal Programs must be cancelled within (8) hours of the renewal subscription date to avoid incurring charges for same.Given the full refund, cancellation, and above clarification, we consider this complaint resolved.
LifeMD
Initial Complaint
Date:02/17/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company advertised medication for a specific price and prompted me to enter my card and pay upfront for the medication then meet with a doctor to finalize treatment plans. After charging my card I then found out that the cost of the medication was not included as advertised and I would need to pay an additional $299 to receive the medicationBusiness Response
Date: 03/03/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, **** ***, enrolled in a ******************** subscription telehealth program on February 13, 2025. The subscription terms, to which *** *** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.
On February 14, 2025, *** *** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.
Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on February 14, 2025.
Given the refund and cancellation, we consider this complaint resolved.
LifeMDCustomer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I do not agree that the business makes it clear that medication is not included in the price they charge. I believe their advertising is misleading and their practices are fraudulent
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** ***
Initial Complaint
Date:02/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with ************************ for a trial of weight loss injection drugs. The trial included a Telehealth visit. LifeMD canceled my first visit due to unavailability of their doctor. Then, I met with my ************ Physician who advised I did NOT qualify for weightless injection drugs. I then sent a message to LifeMD to cancel my subscription due to my interfering diagnosis and advice of my ************ Physician. While the submission was successful, in November, I was billed for the membership I canceled. There is no way to remove your card for billing. There is no way to cancel your account on the website, and apparently the form they use is ineffective. I have opened a dispute with my credit card company but I don't believe that this business should be allowed to keep me from canceling the account or removing my credit card.Business Response
Date: 02/26/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ********* Osorio ***** , enrolled in a LifeMD subscription telehealth program on May 22, 2024.
On May 30, 2024, *** ****** ***** had a virtual telehealth appointment that was not attended at the set time of 2:20pm CST. The assigned LifeMD affiliated ********** provider joined the appointment at 2:24pm CST and left at 2:32 pm CST. At this time *** ****** was marked as a no show and was advised via patient portal to reschedule her appointment.
Thereafter, on November 18, 2024, *** ****** sent a message via patient portal informing us of her cancellation request due to he interfering diagnosis and advice provided by her primary care physician.
Upon further research LifeMD did notice a discrepancy with *** ****** ****** account not being completely cancelled as discussed and mentioned on November 18, 2024.
We promptly rectified this mishap and fully cancelled and processed a full refund in the amount of $774 to the payment on file. This task was completed on February 13, 2025.
We kindly ask *** ****** ***** to allow 5-7 business days for this to process. Depending on her banking institution, the funds may be readily available sooner.
Given the cancellation and full refund processed, we consider this complaint resolved.
LifeMDInitial Complaint
Date:02/11/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never ordered from this company yet they continue to bill 2 of my credit cards for ******.Business Response
Date: 02/20/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
On September 19, 2024, the customer, **** *****, ordered a sixty-day supply of a prescription medication from LifeMD following authorization from an affiliated medical provider, at a cost of $132.60, a 35% discount off the full price of $204. At the time of her purchase, ** ***** affirmatively consented to enrollment in a recurring subscription program, which would result in renewals every sixty days at the full price of $204.
Thereafter, the medication was shipped and delivered on September 24, 2024.
As of February 18, 2025, *** ****** subscription with LifeMD has been fully cancelled, with no future payment reoccurring.
Given the cancellation of the customers subscription, we consider this complaint resolved.
LifeMD
Initial Complaint
Date:02/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been looking for semiglutide online as my insurance (******) no longer covers the medication. I shopped around and found the "LifeMD" website. On the website, it clearly states that they could provide semiglutide without insurance and that I could start my "GLP-1 Weight Loss program for 50% off", so I signed up. They advertised the cost of the "program" as $75 for one month with the cost being $150 for the next two months, or an option to purchase 3 months upfront for $335. I purchased 3 months for $335, assuming that this was the cost of the medication as I was going outside of my insurance company to purchase it. I didn't find out the true nature of my purchase until I met with their nurse for 5 minutes and realized that the medication was not covered. Apparently I had purchased some kind of consultation service that I didn't need and that I wasn't aware I was purchasing. I assumed that since they clearly stated that I didn't need health insurance or any kind of medical service to get the medication, that I was actually purchasing the medication. Upon finding out that I had not purchased medication, I asked for an estimated cost of the medication, which they refused to provide. At this point, I cannot make an informed decision as to how much the "program" will ultimately cost as they refuse to provide an estimated for the medication, so I have cancelled my membership. To compound matters, upon cancellation, I learned that my payment is not refundable and the term ends after the initial three month period. This was in no way disclosed to me. I am now paying for a service that I did not know I was signing up for, do not know or understand the ultimate financial cost and with no refund options. My membership started on 1/29/25.Business Response
Date: 02/19/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ******** ******, enrolled in a three-month LifeMD subscription telehealth program on January 28, 2025, at a cost of $335.25. The subscription terms, to which *** ****** affirmatively consented, specifically state that medication costs are not included in the program subscription fees.
Thereafter, on January 31, 2025, *** ****** met virtually with a LifeMD affiliated provider.
On February 4, 2025, *** ****** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.
*** ******* account was fully cancelled and a partial refund in the amount of $287.25 was processed. At this time it was discussed with her that the remaining $48 that was not provided in the refund was due to an appointment that was attended along with a benefits check that was conducted with her insurance. Unfortunately, these funds are non refundable.
Given the explanation of the partial refund and cancellation, we consider this complaint resolved.
LifeMD
Initial Complaint
Date:02/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company engaged in deception by immediately charging for services that were not rendered. Received no services and requested refund. Have not received a refund even though a refund qualifies under company policy.Business Response
Date: 02/17/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, **** ******, enrolled in a ******************** subscription telehealth program on February 2, 2025.
Later that same day, *** ****** contacted LifeMD and requested a refund and cancellation of his subscription. LifeMD informed *** ****** his cancellation request had been completed and a full refund of $335.25 was processed.
We kindly ask *** ****** to allow 5-7 business for this transaction to complete. Depending on his banking institution, the funds may be available sooner.
Given the refund and cancellation, we consider this complaint resolved.
LifeMDInitial Complaint
Date:02/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
medication was delivered to wrong address, this would have been my third delivery. when i called them they said no refund and did nothing to re send medication attached below is picture of delivery of an unknown homeBusiness Response
Date: 02/19/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
LifeMD would like to extend our apologies for the *** ********** experience with the receipt of his medication order.
The customer, ***** ********* , enrolled in a ******************** subscription telehealth program on October 9, 2024.
Thereafter, on October 11, 2024, *** ********* met virtually with a LifeMD affiliated provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. The initial order of medication was delivered on October 18, 2024.
On November 20, 2024, a refill request was submitted by *** ********** On December 14, 2024, 14 business days after the order was submitted, the refill order was delivered.
On January 23, 2025, another refill request was submitted by *** ********** On January 24, 2024, the medication shipped and the tracking number shows it was delivered on February 1, 2025. Unfortunately, the medication was delivered to the incorrect address.On February 2, 2025, *** ********* contacted LifeMD, upset that he had not received his medication refill. *** ********* requested cancellation of his subscription and a refund for the medication refill that was improperly delivered.
On February 3, 2025, *** ********** account was cancelled and he was issued a refund for the medication in the amount of $170.
Given the refund and cancellation, we consider this complaint resolved.
LifeMD
Initial Complaint
Date:02/03/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went online to check out their services and to get more information on this company and I was stupid and entered credit card information that wassupposed to take me to get more information. When I saw the price I stopped I never hit click. I never hit add I never hitcomplete order. They charge my card and mailed me the product. Is there anything I can do to rectify this?Business Response
Date: 02/17/2025
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
On January 29, 2025, the customer, ***** **********, ordered a ****** supply of a prescription drug product from LifeMD following authorization from an affiliated medical provider, and the order shipped the same day. The terms and conditions, to which *** ********** affirmatively consented, specifically stated that prescription products are non-refundable.
On February 5, 2025, *** ********** contacted LifeMD to discuss her account. During this time a partial refund was provided along with full cancellation of her account. *** ********** was in full agreement with the partial refund being provided, with no further questions or concerns.
Given the cancellation of the customers subscription and partial refund processed, we consider this complaint resolved.
LifeMD
Customer Answer
Date: 02/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** **********
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