Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  Shapiro MD

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LIFE MDs six month program for semiglutide. Right away they took the $387 from my bank account. Shortly after they took the $99 for the medication. The $387 covers a six month program, I am already a month in and have not received any medication. They took the $99, Ive never received the medication. Its been three weeks since my appointment and I have not received any medication. I am requesting a full refund of the $387 as well as the $99 in cancellation of my six month membership. It was never truly a six month membership, when the first months theres no medication shipped.

  Business Response

  Date: 06/25/2024

  Dear Sir or Madame,

  The customer, *******************************, enrolled in a ******************** subscription telehealth program on May 10, 2024. The subscription terms, to which ********************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. Thereafter, on May 15, 2024, ******************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately at a cost of $99. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 4, 2024, 13 business days after her initial appointment, the medication shipped and was delivered on June 6, 2024. Given the successful delivery of *** ********* medication order, we consider this complaint resolved.

  ****

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They stated ***** days, but it was 20 days after the appointment in which the medication was shipped. May 15- June 4. It arrived not cold, like they said it would. Then they overcharged me. The renewal CLEARLY stated $129, but they withdrew $189 from account. Ive gotten nothing but excuses and a variety of answers from their care team as to the overcharging. So no one can answer that question. This company does not work well with its customers and promises but underdelivers and overcharges. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 07/18/2024

  Dear Sir or Madame,

  *** ************************ medication order was placed with the pharmacy on May 15, 2024 with the expectation of ***** business days being stated to ******************** via Patient Support Messaging on May 25, 2024.On June 3, 2024 LifeMD was contacted by *** ********* where she inquired on the status of her medication order. LifeMD apologized for the delay of her medication and submitted an escalation ticket to the pharmacy.*** ********* medication order shipped from ***** on June 5, 2024, 14 business days after her initial appointment, with a delivery date of June 6, 2024. LifeMD provided the tracking information (************) to *** ********* on June 6, 2024.

  LifeMD

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their weight loss program. Had a 10 -15 minute call with a person who prescribed the ****1 from ***** pharmacy. Price was $99 for the first month. I asked about pricing and she said it goes up to $129 then $159 because the dose increases. I was fine with that if it was true. The price actually jumped up to $159 (now $189) then to $239 (now $269). They do not provide up front pricing and dosing schedule. They try and get as much money out of you until you fight back. The person who prescribed the medicine claimed they only deal with the wellness of the patient and patient care and not the pricing. If its the case or not, when asked her about pricing she should have deferred to others or provided me a written schedule of costs. I want my original Subscription refunded due to this deceptive practice. I also want them to provide up front pricing to other new customers to help prevent others from being in the same situation I am in.

  Business Response

  Date: 06/21/2024

  Dear Sir or Madame,

  The customer, *************************, enrolled in a ******************** subscription telehealth program on March 2, 2024, at a cost of $387. Thereafter, on March 19, 2024, ************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which he paid for separately at a cost of $99. On April 2, 2024, *** ****** medication was refilled at an increased dosage, which resulted in a price increase of the medication, at a cost of $159. ************** contacted LifeMD on May 24, 2024 and inquired about the increase in medication cost. ************** was informed that due to the high demand of weight loss medication, the fulfillment pharmacy increased the price of the medication. Information regarding specific medication pricing was provided to ************** on May 27, 2024. After reviewing the information ************** stated would not be moving forward with a renewal order for medication. ************** contacted LifeMD on May 29, 2024 and requested cancellation of his subscription and a refund. On May 30, 2024, *** ****** subscription was canceled and having already met with a provider and having obtained other services, he was issued a partial refund of $258.

  LifeMD

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company to have a weight loss consultation and get a prescription and medication for weight loss. Before the consultation, I changed my mind. The company policy is a full refund before the initial consultation. At that time, I was offered a free month to see if I really liked the company. I agreed, and had my consultation with a nurse practitioner. It was quick, and she didnt even ask why I wanted to lose weight. She put in a prescription for me, and I was charged, but the next day, I decided it wasnt for me and canceled for good. I understood that I would still pay for the prescription since it was already put in and charged, but wanted my fees refunded. I was refunded all but $48, which was for the appointment. Since I was supposed to get a free month, I should not have been charged. In addition, I did not receive the prescription, so should be refunded the $99 for that as well. I believe I should receive the $147, unless the prescription actually comes.

  Business Response

  Date: 06/21/2024

  Dear Sir or Madame,

  The customer, *********************, enrolled in a ******************** subscription telehealth program on May 21, 2024, at a 25% discounted cost of $290.25 for her first three months. Thereafter, on May 23, 2024, ************ met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately at a cost of $99. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On May 24, 2024, ************ contacted LifeMD and requested cancellation of her membership and a refund. On May 25, 2024, **************** subscription was canceled and, having already met with a provider, she was issued a partial refund of $242.25 for the subscription minus the appointment cost of $48. On June 8, 2024, ************ was also provided a $99 refund for the medication. Given the refund and cancellation we consider this complaint resolved.

  LifeMD

  
  

• Initial Complaint

  Date:05/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced "services not rendered" by the company LifeMD. They are heavily advertised in social media and ****** as a world leading reputable business in weight loss management services. After completing what I thought was "diligent research" I took a chance on what "seemed" like a good company to do business with.Not only was payment taken from ($387) me for a scam membership but I was also charged for a "prescription of semaglutide" which NEVER arrived. I expressed high follow up on this order because the services are not cheap. Not only did I never receive my order but all my attempts to contact support have gone nowhere. This company needs to be SHUT DOWN!!!!!!!!!

  Business Response

  Date: 06/21/2024

  Dear Sir or Madame,

  The customer, *************************, enrolled in a ******************** subscription telehealth program on April 22, 2024 at a cost of $387. The subscription terms, to which ************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. Thereafter, on May 4, 2024, ************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately at a cost of $99 on May 9, 2024. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On May 22, 2024, ************** contacted LifeMD expressing frustration at not yet having received his medication. On May 30, 2024, ************** requested cancellation of his membership and a refund. On May 30, 2024, ************** subscription was canceled and he was issued a full refund for both the subscription and medication costs. Given the refund and cancellation we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the program on April 29th, they took out $290 for the program itself. I met with the provider and told me it would take ***** days for the prescription to process but they took an extra $99 anyway it is now May 30. The prescription has not even shipped yet. I called to cancel my membership, they only refunded me $161.25. They told me its because my prescription has already been ordered. I would like my $227 back!

  Business Response

  Date: 06/21/2024

  Dear Sir or Madame,

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on April 27, 2024, at a cost of $290. Thereafter, on May 9, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On May 23, 2024, **************** contacted LifeMD expressing frustration at not yet having received her medication. Due to the inconvenience of having to wait for the medication, two additional months of membership were offered to ****************, which she declined.On May 23, 2024, ****************** subscription was canceled and, having already met with a provider, a partial refund of $161.25. On May 30, 2024, 15 business days after her initial appointment, the medication shipped and was delivered on May 31, 2024. Considering the cancellation, refund and fulfillment of the medication, we consider this complaint to be resolved.

  LifeMD

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Life MD subscriber and they have failed to deliver my GLP - 1 prescription on time. They appear to use only one pharmacy for provision of the drug compound and (no surprise) its overwhelmed. As a for-profit healthcare service they owe it to their patients to establish solid supply of the drugs they prescribe AND CHARGE for.

  Business Response

  Date: 06/21/2024

  Dear Sir or Madame,

  The customer, *** *********************** entered into a ******************** subscription telehealth program on September 1, 2023. Several appointments that were scheduled by **************** have all been attended. LifeMD sets the expectation with all of our customers when a medicaiton order is placed, that the normal processing time can take ***** business days ( not including weekends) for the prescription to ship and deliver from the pharmacy. With the information provided above, **************** has two orders on record that have met these expectations. ******************** first order was received on December 6, 2023, shipped out on December 15, 2023 and was delivered on December 19, 2024. *** ******* second order was received on May 9, 2023, shipped out on May 25, 2023 and was delivered on May 29, 2023.LifeMD is committed to reassuring all of our customers that we are working extremely hard to ensure all orders are handled properly, accurately and processed in a timely manner. Given the facts listed above, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for six months of consultations and medical support on my weight loss journey. The Nurse suggested medication to assist. Although the company promised (it's all over the website) to reach out to my insurance company to work with them and try to assist in getting coverage, they did no such thing. The Nurse said because my insurance wouldn't cover my medication (how do they know that), I should use their pharmacy and their compounded "generic" medication. She explained to me how to use it, asked if I watched all the how-to videos, and let me know I should expect to have it in a week and to make sure I reach out before the end of the month to request the refill for the next month to be sent. That was on May 9th 2024, as of today there is still non word on when they will ship out my medication, and when I asked about it, I keep getting told they are sorry and I need to be patient. This is a 6 month subscription with a month already wasted with nothing happening. I have asked for a refund and was given a run around and was told that I shouldn't be cheap... I am not being cheap. I want what I paid for and I want to do it with a company I can trust to send out meds in a timely manner.

  Business Response

  Date: 06/21/2024

  Dear Sir or Madame,

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on May 8, 2024, at a cost of $387. Thereafter, on May 9, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On May 24, 2024, **************** contacted LifeMD expressing frustration at not yet having received her medication. Due to the inconvenience of having to wait for the medication, two additional months of membership were applied to her account.On May 27, 2024, **************** again contacted LifeMD and requested a refund and cancellation of her membership. On May 28, 2024, *** ******* subscription was canceled and having already met with a provider, she was issued a partial refund of $347. On May 29, 2024, 14 business days after her initial appointment, the medication shipped and was delivered on May 30, 2024.Considering the cancellation, refund and fulfillment of the medication, we consider this complaint to be resolved.

  LifeMD

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to LifeMD for weight loss medicine. The provider I talked to was extremely unprofessional and rude. Also she didnt prescribe me anything. They still charged me $193 for nothing. The whole interaction felt like a scam. Three months later, without any email or phone notifications they charge me $387 for a recurring membership fee(what membership???? I didnt even get the prescription). I wasnt aware of the charge at the time and my credit card company wasnt able to dispute since it happened too long ago. Fast forward another 3 months, they charged me $387 AGAIN. This time I was able to dispute from my credit card company. I also went to LifeMD website to ask for a cancellation of membership. But no one ever responded regarding my request. I received an email today saying my membership will be renewed again and they will charge me in 14 days. There is no way for me to cancel on their website and no way to remove my credit card information. They will just continue being able to charge me. Their business model is a complete scam. This practice cant be legal!!

  Business Response

  Date: 07/18/2024

  Dear *** or Madame,

  The customer, ************* , enrolled in a ******************** subscription telehealth program on April 24, 2024. On May 27, 2024, ************ contacted LifeMD and requested a refund and cancellation of his subscription ************ subscription was canceled and he was issued a full refund on June 25, 2024. Given the fulfillment of the cancellation of his account and full refund, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LifeMD with the intent of starting a weight-loss program using a compound semaglutide. I did this under the advice of my therapist, and pursuant to a prescription from my doctor for a similar drug that is unaffordable to me (over $1200/month).When I signed up with LifeMD, the web site offered a discount for pre-purchasing what I believed to be the medication (compound semaglutide). I signed up for 6 months for a total of $387.00. When signing up, I followed their instructions and scheduled a video/online appointment approximately 3 weeks later with a certified medical professional.When appt day came, I entered the video chat with the medical professional (*****************************, FNP-C), she was unable to connect through video chat. I use video chat daily for work, therefore I know my connection is sufficient. After minutes of trying to connect by video, she told me we would just meet with an audio call. She provided general information about the medication, and I had a lot of follow up questions as this is new to me. As I was asking my questions, approximately 20 minutes into the call, she said she would end our already shortened meeting because her next patient was waiting. During our conversation we did discuss the cost of the medication, and she rattled off several numbers for different medications; I assumed these were prepaid as I had already paid $387.00, and the web site clearly led me to believe this. She said the medication would arrive in two to three weeks. I received my medication three weeks later, and when I happened to check my credit card statement I saw a charge for an additional $99. I was charged an extra $99 for meds I was let to believe I'd already paid for, with an assumed continued additional monthly charge if I wished to continue the program. I have not opened my medication; it is in my refrigerator ready to send back. I really needed this med to help with a serious medical condition, but was misled by this predatory company.

  Business Response

  Date: 06/21/2024

  Dear Sir or Madame,

  The customer, ***********************************, enrolled in a LifeMD subscription telehealth program on April 18, 2024. ******************** indicates he was under the impression that the cost of medication would be included in the program. However, the subscription terms, to which ******************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.LifeMD sincerely apologizes for the technical difficulties experienced during ************************** virtual appointment. It is protocol for all telehealth providers employed with LifeMD to inform our customers the cost for medication to be ordered. Our records indicate that ******************** discussed these options with the provider. Thereafter, on May 2, 2024, ******************** contacted LifeMD with his decision to go ahead with the medication. A charge in the amount of $99 was processed the same day. *** ********* account is currently active with LifeMD and has a pending renewal order, processed on June 15, 2024. Given the stated facts above, we consider the complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges for product may 8. 2024 did not get product by may 24, 2024 now delayed.again terrible business procedures. Charged $387 today for unwanted services, call for credit, they have faulty business practices and use debit card without proper notice to customer

  Business Response

  Date: 06/10/2024

  Dear Sir or Madame,

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on February 21, 2024. At the time of her enrollment in the program, the customer affirmatively consented to enrollment in the subscription program at a 25% discounted cost of $290.25 for her first three months, to be rebilled at the full cost of $387 on May 21, 2024 for the following three months.Thereafter, on March 4, 2024, ********** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On May 7, 2024, a medication refill was ordered, which shipped on May 25, 2024, thirteen business days after the prescription was placed with the pharmacy, and was delivered to ********** on May 29, 2024.On May 24, 2024, ********** contacted LifeMD to inquire about the recent charge of $387 to her account. ********** was informed that it was for the three-month renewal fee. ********** requested to downgrade her subscription to a month-to-month membership. That same day, ********** was refunded $246.26 for the remaining two-months. Considering the fulfillment of the medication and refund, we consider the complaint resolved.

  LifeMD