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Business Profile

Telemedicine

Ro
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 234 total complaints in the last 3 years.
  • 172 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weight loss medication was sold with no explanation of full side effects. Upon receipt, paperwork esplaining all side effets are totally unacceptable - I do not want to die from taking medication.

    Customer Answer

    Date: 02/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *******



     

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very misleading! This was only a consulting fee which they are not refunding even though I am not enlisting their services after the misleading information!

    Business Response

    Date: 02/27/2025

    Hi there,

    I'm sorry to hear you had a negative experience with us. I can see that we refunded you the $45 initial fee on 2/4/25. Please reach out to ****************************** for any additional questions.

    *****

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to RO sending in my information and past prescription for *********** 2mg. Waited for the approval from a doctor to have it sent after they had me pay 50 for the membership and 145 for the medication trusting they would read my information and send the appropriate dose. Instead my information was disregarded and was approved at the start dose and still charged for this although stated I did not want to start any lower than I take currently. I've had no response to my requests to fix this immediately and feel they just did whatever they pleased and did not care or listen to me at all. I did not agree to pay for the .2mg dose when I'm taking 2mg a week now. This is horrible customer service and I feel ************************** and scammed at this point. No number to call and no reply ??

    Business Response

    Date: 02/13/2025

    Hi there,

    I apologize for the delay in communication on our end. I can see that the correct medication was sent and your order was amended. If you have any other questions, please reach out to *******************************************************

    *****

    Customer Answer

    Date: 02/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ********



     

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was advised that I would be receiving a scrip for compounded sema-g. The dose that I was actually sent was twice+ the dose/strength of what the provider initially told me I would be receiving. Why would I even consider working with this company if they cannot send me the correct dose? Taking too much of this medication initially could cause me significant side effects and also impact the effectiveness of the medication. I am very upset about this. Very unprofessional and dangerous. ******

    Business Response

    Date: 03/17/2025

    Hi there,

    I'm sorry to hear this was your experience with us. I can see that we gave you a full refund for program fees and medication. Please reach out to ****************************** for any additional questions.

    *****

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here is there advertisement: Ro's weight loss program costs $145 per month for membership and medication. This includes the monthly renewal of a GLP-1 prescription, unlimited messaging with a provider, and ongoing insurance support. "Immediately after being approved the changed the price to $249.Surely they know what they are doing after reading all the reviews. Please refund my money and cancel my subscription. Happened on 1/27/2025

    Business Response

    Date: 03/10/2025

    Hi there,

    We have cancelled and refunded your subscription. Payment should be refunded to your original payment method in 5-10 business days. 

    *****

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here is there advertisement: Ro's weight loss program costs $145 per month for membership and medication. This includes the monthly renewal of a GLP-1 prescription, unlimited messaging with a provider, and ongoing insurance support. "Immediately after being approved the changed the price to $249.Surely they know what they are doing after reading all the reviews. Please refund my money and cancel my subscription.

    Business Response

    Date: 03/10/2025

    Hi there,

    It looks like you signed up for the insurance checker and the $50 credit on your account was successfully applied to your subscription. This means that your payment method was never charged. Please reach out to ****************************** with any additional questions.

    *****

  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was misleading in there initial charge of $45. The language used in promotions and the website made it seem that the medication was included in the initial price and that after the initial month the monthly charge goes to $145. The customer doesn't seem to get any *************************** or service from this. The language is misleading again where it states that if you are not prescribed a medicine then the $45 is returned to the customer. Well i was not **************************** with a prescription only told that i am eligible for a prescribed medicine but it did not say which one. Misleading company, would like my initial $45 charge returned to me.

    Business Response

    Date: 03/10/2025

    Hi there,

    I apologize for the confusion. The Body Program begins with a $45 online consultation. This includes your personalized treatment plan, where a Ro-affiliated provider will review your medical history to help find a GLP-1 medication thats right for you. It looks like you disputed the $45 charge with your credit card company, so we are unable to refund it on our end with an open dispute. If you cancel the dispute we are happy to refund it. Please reach out to ****************************** regarding the dispute.

    *****

  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Ros *********** program under the impression that they would be able to deliver medications in a timely manner. I was assured via their chat service that my next order would ship by the 23rd of January so that I would receive it before I traveled for work for nearly three weeks. Ro was unable to keep that commitment. They advised I would need to restart the medication after returning from my trip. This will undo any progress made on the medication so far and I feel I did not receive the benefits of the program that I initially paid for. I would like the initial month of medication refunded to me, as I will need to start over with a new company once I return from my trip.

    Business Response

    Date: 03/11/2025

    Hi there,

    I'm sorry to hear you had a frustrating experience with us. I can see we granted you a full refund on 2/5/2025 as a courtest. Please reach out ****************************** for any additional questions.

    *****

    Customer Answer

    Date: 03/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********** *******



     

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Ro and was told it was $199 for the first month and $249 after. I was so excited. Until I was charged $400 this month. This isnt what I agreed on. They are only refunding me $250. I want all of my money back.

    Business Response

    Date: 03/10/2025

    Hi there,

    I'm sorry to here you had a negative experience with us. I can see that we granted you a full refund on 1/27/2025 per your request. Please contact ****************************** for additional questions.

    *****

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    According to Ros terms of service, if a doctor does not prescribe medication during your consultation, you will receive a refund for your purchase price and will not be automatically enrolled in their membership program. I was not prescribed medication. I declined to pursue the program and canceled the same day. I was denied a refund.

    Business Response

    Date: 03/10/2025

    Hi there,

    I can see that we refunded you the $45 amount on 1/24/2025. Please reach out to ****************************** for any additional questions.

    *****

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