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Business Profile

Travel Agency

Fareportal Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

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1,106 Customer Reviews

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  • Daniel H

    03/09/2025

    **** was extremely helpful. I haven't had this good of customer service since I don't know when!

  • Justo L

    03/08/2025

    Easy to book at competitive prices. Fairly easy to navigate.

    Fareportal Inc. Response

    03/10/2025

    Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs. 

  • Maria T

    03/04/2025

    outstanding booking - easy and quick no hustle easy and thank you

    Fareportal Inc. Response

    03/05/2025

    Thank you for your positive feedback. We are happy to learn that your experience was satisfactory. We look forward to assisting with your future travel needs. 

  • Caroline W

    03/04/2025

    Very user friendly. I'm still waiting for my email confirmation, tho. I'm sure it will come.

    Fareportal Inc. Response

    03/05/2025

    Thank you for your positive feedback. We are happy to learn that your experience was satisfactory. If you have any questions or concerns please don't hesitate to contact our representatives. They will be happy to assist.

  • Andrew B

    03/03/2025

    I needed to update my seat assignments on a previously booked flight. The updates required a fee but my credit card on record was no longer valid and needed to be replaced. This was all handled to my satisfaction with no hassle.

    Fareportal Inc. Response

    03/06/2025

    Thank you for your positive feedback. We are happy to learn that your issues were handled to your satisfaction. We look forward to assisting with your future travel needs. 

  • Steve G

    03/01/2025

    Took about 2-3 mins (which, online, is a little slow) Seemed thorough Good Job!

    Fareportal Inc. Response

    03/03/2025

    Thank you for your feedback. We are happy to learn you found your experience satisfactory. We look forward to assisting with your future travel needs. 

  • Francine B

    02/28/2025

    Website was very easy to use. The flights were very reasonable. I will definitely use this website again for my travel needs.

    Fareportal Inc. Response

    03/03/2025

    Thank you for your positive feedback. We are happy to learn that you found our website easy to use. We look forward to assisting with your future travel needs. 

  • Si O

    01/13/2025

    If you ever want to deal with a headache of a company, please continue to book with *********. Theyre so greedy and money hungry. A flight i booked was leaving at a later time than what i booked due to a delay. They gave me the option to cancel or accept the itinerary. I chose to cancel. You have to reach out to customer service for a refund in which they said would take two months (ridiculous). Then they said i cant get e refund and said if i choose to cancel the flight i have to pay a fee. They also wanted to charge me an extra $200 if i wanted to change the day of the flight. More than it would be if i relooked the flight myself through a different booking agency. Be so for real. Never have i heard of this. I then decided to dispute the charge and this company and some idiotic manager called me three times cutting me off every time i spoke and interrupted me. I ended up screaming at them because who do you think you are?! Went to dispute this charge with my cc company and because i wasnt in the country at the time my company called me and im still trying to get my money back for a flight i never took. NEVER AGAIN. Do not use this sham of a company. Youre not saving anything. They charge you for every single thing that your better off. Poking through the airline directly.

    Fareportal Inc. Response

    01/14/2025

    Thank you for your feedback. We regret that it has not been a satisfactory experience. As an agency we must abide by the rules set by the airline. Only they can authorize a refund from their company. They do not consider their schedule change enough of a change for them to offer a refund. We regret any inconvenience or frustration. 

  • Doug L

    11/22/2024

    Cheapoair is a up sale company they will charge you extra for everything you are better off booking with the airlines themselves will never use them again

  • Julio Q

    11/08/2024

    CheapOair flight reservation that i paid online with travel protection doesnt want me to cancel my flight reservation. The reservation that i made is not even past 7 hours but the airfare they charged me cant be cancelled. I believe that this is a violation of rules and rights of customers who cant do anything at all. I never had a situation like this before that their portal is collecting travel protection fee with advertisement of easy cancellation but its not at all.

    Fareportal Inc. Response

    11/11/2024

    Thank you for your feedback. There seems to be some confusion that we have reached out to this reviewer to try to clarify. 

Customer Review Rating

3.84/5

Average of 1,106 Customer Reviews

Contact Information

137 W 25th St Fl 11

11th Floor

New York, NY 10001-7216

Visit Website
(646) 738-7813

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 4/20/2015

Years in Business: 22

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

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