ComplaintsforNBCUniversal, Inc.
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Complaint Details
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Initial Complaint
11/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
To whom this may concern,Hello. I'm contacting the BBB to act as a mediator between myself and NBCUniversal. Several months ago, I filed a request through the NBC website for a customer service representative to contact me about deleting my nbc.com account (account used to sign into the NBC mobile app). I no longer have any use for the account and wanted it to be deleted. I have not been contacted by anyone from NBCUniversal. Thus, I'm using resources provided through the BBB's complaint system to reach out to NBCU. I would like my NBC mobile app/web account closed and deleted so I can exercise my rights as a consumer in requesting my data be deleted. The account was created using the "Sign in with Apple" feature available through the mobile app. The sudo email address (ending in the standard privaterelay.appleid.com) is attached to this complaint via the supporting documents section. Please note, this request only applies to my account with the NBC mobile app/website...not the Peacock app which I am a registered user for and do not want deleted). I look forward to hearing from NBCUniversal on this request. Thank you.Customer response
12/17/2022
Better Business Bureau:
At this time, I have not been contacted by NBCUniversal, Inc. regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought General Admission tickets to BRAVOCON 2022 within 15 minutes of getting listed for sale. I paid full price and tried to upgrade to *** or **** but the tickets were ? sold out. During the weekend of BRAVOCON, there were several attendees that showed me that they bought *** tickets for the 3 day event for a quarter to a half of what I paid for the General Admission ticket. This is unacceptable. Also, they completely oversold the event by thousands of tickets-there were multiple panels/photo-ops that I could not get into after waiting. All the event was waiting in line after line. There was a lack of regard by the "bravolebs" who either didn't show up or showed up late to their events. There was an event were **** was visibly RUDE to General Admission attendees vs. the *** or **** attendees. **** was approached about this during a panel and the response was these are "growing pains". ***** was well aware of the amount of tickets sold, the lack of bathrooms, beverage and food availability. There was a stampede during Day 1 placing everyone's safety at risk. This is unacceptable for an event that you chose to sell this amount of tickets. Your team was under prepared and the lack of response the complaints made is beyond disgusting. You can't charge people different pricing for the same level of tickets and expect us to spend upwards to a hour in line to use the restroom. Most of the panels and photo-ops were not accessible to general attendees-I've sent multiple e-mails requesting a refund. NO RESPONSE. There is no way of getting access to the company now that they've collected my payment. Totally disrespectful to my time and money. ***************** on so many levels. And the bravolebs with their comments about the "grossness of the general public". It's beyond entertaining as these group of individuals have little to no talent besides fighting with people for a paycheck but you can't be bothered to be nice to an average person paying your salary!Customer response
11/19/2022
At this time, I have been contacted directly by NBCUniversal, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
I received a thank you email without follow up to my concerns or request for partial refund
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Initial Complaint
09/09/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hello. I am a freelance writer, hired by Today.com (NBC Universal) to write articles for Today.com I started this remote work in June of 2022.From the beginning of my employment, NBC has been negligent in my payment & on-time payment. Here are my articles, not to mention, ones I have written that are not up yet: ************************************************** The top two, are two in the attached invoice which I have not been compensated for. this complaint is that NBC has not paid me from my invoice due to me on August 26th for the amount of $1,300.00. I only have one 'finance' contact: ****************************** ********************************* ***** email: ********************************************* She was supposed to have my direct deposit payment switched from wire transfer, which I mistakenly signed up to ACH so I wasn't charged a $25.00 fee with each payment. This switch never happened while I followed all of her protocol & forms. I did her forms twice during this period of waiting for my third ***************. Each day that I have not been paid, she has a new ************** why (please see two examples attached) these have all been excuses. There is no person I can actually speak to find out why my paycheck isn't being deposited. My editor, ******, ********************************************* has been little help. Writers are to be paid within Net 15 days. This was due on August 26th. They were weeks delayed paying me my first ************** have not paid nor expressed motives in paying for my third invoice. Someone at NBC has been very deceitful & negligent in paying me. Is this how they treat their freelancers? Not paying them?I want someone to look into this & find out why no one can step up to claim responsibility for not paying a writer who turned in her work way ahead of time. Plus, I cannot get in contact with anyone, it is all a big secret, I have called and gone through NBC's directory multiple times and have not gotten anywhere. My editor doesn't even have a phone number.Business response
09/23/2022
We have made contact with the consumer and have resolved all issues to the satisfaction of all parties.Customer response
09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.They paid me. Please close this case. Everything is good now. Thanks.
Sincerely,
******* ****
Initial Complaint
08/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Today I tried to cancel a Peacock account that has been charging me card logged into my account and was told I have to go through my roku account but there has never been a subscription on my account for peacock. So I contacted their customer service and was disconnected 4 times when asked to cancel the plan then when. I asked for a manager the last time they refused multiple times. Then when they finally agreed I was again disconnected. I just want the account canceled and to stop being charged for a service I didn't agree tooBusiness response
08/26/2022
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and contacted the customer via phone and via email on August 10, 2022, to discuss their experience. We provided the customer with instructions for canceling their subscription which was purchased through a third-party. We apologized to the customer via email for any inconvenience they experienced while attempting to cancel their subscription through Roku (a third-party) and must be canceled through Roku. We attempted to reach the customer again via email on August 15, and August 18, 2022, to inquire if we were able to assist further. We have not received a response to our phone call or emails. If the customer requires any further assistance, we ask that they respond to the emails previously sent or reply to this case directly, and we would be more than happy to assist.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Initial Complaint
04/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am dissatisfied and filing a grievance. I am PAYING for a streaming service (*******) to watch LIVE sporting events (English Premiere League). During the LIVE action in the middle of the play (no stoppage where commercial breaks typically take place when watching through a cable provider) NBC Universals ******* streaming service interrupts the coverage with several minutes of commercials. Furthermore, NBC Universal does not offer this game through a cable provider as an alternative option to avoid the interruptions.Business response
06/03/2022
We received further communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and attempted to contact the customer via phone on April 19 and April 25, 2022, as well as via email on April 25 and May 26, 2022 in order to discuss their experience. We werent able to successfully reach this customer via phone, and we have not received a response to our emails. If the customer requires any further assistance, we ask that they respond to the email previously sent or reply to this case directly, and we would be more than happy to assist.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Initial Complaint
02/22/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
PeacockTV is a streaming service offered by NBCUniversal.I easily signed up for Peacock from the app.I easily upgraded to Peacock premium from the app. Now that I want to cancel Peacock, I'm finding that it's impossible. I select the free option from the app and I'm routed to ******** playstore with no option to cancel my service. This is clearly by design. This is unethical. I want to cancel my service now.Business response
03/09/2022
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and reached out to the customer via phone call and email on February 26, 2022. We apologized via email for any inconvenience they were experiencing while attempting to cancel their account. The customer confirmed on February 28, 2022 that they were able to cancel their account successfully on their end after reaching out through the Better Business Bureau. The customer confirmed the situation was resolved to their satisfaction and that no further action was needed.
We appreciate the customers correspondence with our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Customer response
03/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************Initial Complaint
12/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 12/5/21, I signed up for the ********** for 12 months at half price. Since then, every time I try to watch a tv show, movie, sporting event, etc, my screen would go black. I do not have this problem with Hulu, HBO ************* etc. Only with Peacock. On 12/7/21, I instant message Peacock but they had me reboot my system with not much success. On 12/8/21, I emailed Peacock about this issue and they asked me to reboot my system again. Temporarily, I had success except for the movies on the ****************** Now, I am back to the same problem for all of it (tv shows, sporting events, etc.). They asked for my zip code and the last 4 digits of my credit card and I have not heard back from them since Wednesday. I am looking for resolution. I want a phone number where I can talk to a human being. Also, I want this resolved. Either fix this problem or refund me my money.Business response
01/06/2022
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and attempted to reach out to the customer via phone call and email on December 14, 2021 and December 27, 2021. We apologized via email for any inconvenience they were experiencing while attempting to stream ********** on their preferred device, and we offered them a voucher for one month of complimentary service for the inconvenience.
We were able to speak with the customer directly on December 30, 2021 via phone call. The customer confirmed that the situation was resolved to their satisfaction and that no further action was needed.
We appreciate the customers correspondence with our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Damaged merchandise - Salton Induction Hot Plate Order No. ******** Order Date 10/08/2021 Total Amount Charged $148.94 Two units were ordered. One unit was received in good condition. The other unit was damaged beyond repair (glass cooktop was shattered).Repeated efforts to contact The Today Show Steals and Deals at ************************** has been totally unsuccesful.Business response
01/14/2022
We spoke to the customers via phone and arrived at a mutually satisfactory resolution. These customers ultimately received 3 undamaged units of the cooktop that was ordered (2 units were ordered), and were also refunded in full.
The customers were helpful in explaining what went wrong with both the initial damaged delivery and the follow-up to have the item replaced, and we are confident that we've put significantly improved practices in place that will prevent these types of issues for future viewers and customers.
Thank you ****** and **** for your cooperation and understanding.Initial Complaint
11/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been an Xfinity customer for many years. As an Xfinity customer, I am supposed to get free Peacock streaming as part of my membership. I assume the cost is included in my Xfinity ****. I have been using Peacock in April 2021. I have been charged $4.99 a month for Peacock. I should not have been charged due to my Xfinity subscription and the cost of Peacock being included in my payment. I have been double charged. I contacted Peacock. They said they wouldn't charge me going forward, but they would not refund my past payments. I would like my past payments refunded.Business response
11/28/2021
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and attempted to reach out to the customer via phone call and email on November 8 and November 13, 2021. We apologized via email for any inconvenience they experienced due to the charges made prior to linking their account through Xfinity. As a courtesy, we offered a refund on recently experienced charges.
We were able to speak with the customer directly on November 19 via phone call. The customer confirmed that the situation was resolved to their satisfaction and that no further action was needed.
We appreciate the customers correspondence with our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Customer response
11/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
10/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased this premium service at least a week ago, and Im paying $9.99 for the premium plus package, which is supposed to be ad free. I still get constant ads during whatever movie or show Im trying to watch. I want this to be fixed by tomorrow, so I can watch the new Halloween movie without any adsBusiness response
11/08/2021
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and connected with the customer via phone call on November 5, 2021. We apologized for any inconvenience they experienced while streaming Premium content and reiterated that due to streaming rights, a small amount of programming will contain ads.
As a courtesy, we have offered the customer three months of complimentary service. The customer confirmed that the situation was resolved to their satisfaction and that no further action was needed.
We appreciate the customers correspondence with our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Customer response
11/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Customer Complaints Summary
47 total complaints in the last 3 years.
18 complaints closed in the last 12 months.