ComplaintsforNBCUniversal, Inc.
TV Stations
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a peacock subscriber for years and the customer support refuses to actually fix problems I am having with the service Im paying for. Today (8/26/24) they abruptly removed shows I was watching from the platform with zero warning whatsoever. When I try to contact customer support, I cant even message them even though its during their support hours. I want a resolution at some point to the countless issues I have with peacock.Business response
08/28/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and were able to connect with this customer via phone call on August 27, 2024. We apologized for any inconvenience that the customer experienced regarding missing episodes. The customer confirmed that the episodes are now available again to watch on Peacock. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Initial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
NBC Universal provided Just Answer with my credit card information and was billed for services that were not requested by Just Answer for $47.00.Business response
09/05/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and were able to connect with this customer via phone call on September 5, 2024. We apologized for any inconvenience that the customer experienced before confirming that we only offer Support via Live Chat, Email, and ************ messaging. We asked the customer to provide any additional information they may have on who they spoke to and how they found the contact information for what they believed was Peacock. We informed the customer that they did not speak to a Peacock representative and that the charges they received are not from Peacock. We directed the customer to contact their financial institution for further assistance.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the 15th anniversary BravoTV box for $150 on June 26, 2024. The box arrived with all items included except for $75 gift card for the Sis Kiss. In the box was a card saying check your email for gift card. I never received code via email. I have attempted to reach out to customer service on 2 dates without a reply back. There is no other way to contact NBC regarding the missing item.Business response
08/29/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and were able to connect with this customer via phone call on August 28, 2024. We apologized for any inconvenience that the customer experienced regarding any missing items from their purchase. The customer confirmed that they had been emailed a gift card, which now completes all the items they were supposed to receive in the box. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Initial Complaint
07/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had subscribed to NBCUniversal's streaming service for a reduced price of $19.99 on June 7, 2023. I was never warned that they were going to renew. Even ****** warns (after a class action forced them to) of an up coming renewal. I was charged $59.99 for a renewal. They did not even notify me after the renewal. I found out be reviewing my credit card bill.Business response
07/30/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and attempted to contact the customer via email on July 24, 25, and 28, 2024. The number provided was not valid, so we were unable to connect with the customer over the phone. We apologized for any inconvenience that the customer experienced before confirming that we have cancelled the annual subscription and refunded the recent charge. If the customer requires any further assistance, we ask that they reach back out and we would be more than happy to assist.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Customer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contacted peacock chat on 7/15 after being double charged by *******, asking for the $6.40 refund for no ads. The person I was chatting with asked for the screen shot but timed out. She had told me I did not have premium plus so I should be charged that. I did have it, and wanted that coverage but she had told me it shouldnt be. The second person I chatted with removed it. I went back for a 3rd chat & asked for it to be added back on. The 3rd person said they added it on. And refunded the $6.40 double charge. They did not add the plus back. I contacted again. Got the verification it was not added back on as requested & that Id have to cancel my new subscription from June to add it back on as an annual. The person then transferred me to another agent not to get a bad review. They wanted me to pay $120 because an item was canceled in error when all I had wanted was the $6.40 refund. They didnt give any advice or explain their plans. It was over 2 hours of chatting with no *************** account is so messed up now.Business response
07/22/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and were able to connect with this customer via email on July 17, 2024. We apologized for any inconvenience that the customer experienced before confirming that their subscription has been cancelled and any additional charges they saw were successfully refunded. We then provided the customer with a new discounted annual Premium voucher for them to redeem on their account to receive the same offer. The customer has successfully redeemed the voucher on their account.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
06/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They offer a discount, but when I go to enter the number they provided me...the box pops up and disappears in a couple of seconds. No nearly enough time to enter a 14 digit code.They tell you all you have to do is go to the plans and payments page, they fail to mention that you have to do this on the website and not in the app. Once you go to the website version it does ever so briefly display a discount box, but there's no possible chance a human could enter the number in time.Business response
07/09/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and were able to connect with this customer via email on July 4, 2024. We apologized for any inconvenience that the customer experienced before confirming that they have an active Premium subscription through a ****** in-app purchase. Due to the subscription being through ******, the customer is unable to redeem a Peacock based voucher on the account. They have successfully turned off the renewal on their Premium subscription account and once it fully ends, the customer will then be able to redeem the voucher to upgrade their account in order to receive the discounted Premium offer.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed up using the advertising link on the peacock website for their $19.99 annual plan. But was immediately charged $29.99 After trying multiple ways to contact NBC Peacock I have gotten no response.Business response
06/03/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our Customer Care team investigated this matter and were able to connect with the customer via email on June 2, 2024. We apologized for any inconvenience that the customer experienced before confirming with them that they have a Premium subscription account and were able to successfully upgrade using the $19.99 discounted annual offer. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
05/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I signed up to create an NBC Universal account. I got in the habit of watching Quantum Leap online because they offered it without commercials, since I was a ******* subscriber. I created the account in hopes that it would make logging in to watch shows easier. But it didn't, and I soon started receiving marketing emails. I've tried to unsubscribe multiple times and they keep coming. I looked into how to delete my profile at their web site, which leads to a privacy page, and it says to contact them to delete a profile, and has a link. The link goes to a "page cannot be displayed". I've also found that they are selling my marketing information without my permission, and give a form to opt out, but when I try to submit the form I also get an error.Business response
05/29/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and were able to connect with the customer via phone call on May 29, 2024. We apologized for any inconvenience that the customer experienced before confirming that we have submitted their information to be removed from our Marketing list and that their request is currently being processed.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Customer response
05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I never subscribed to *******, just inquired online. I have been billed on my debit card but have no idea how my credit information was obtained, have no password so I cannot reset it to cancel the account, and cannot reach a human to explain that I cannot cancel online. This is outrageous.Business response
06/04/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and attempted to contact the customer via phone call on June 1, 3, and 4, 2024. We apologized for any inconvenience that the customer experienced before confirming we were not able to locate an account with the information provided as the customer did not share an email address with us. If the customer requires any further assistance, we ask that they reach back out and we would be more than happy to assist.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I subscribe to peacock to get my local news channels because were I live it is hard to get a good tv signal and because it was affordable . But for some reason *** unable to keep my local channels and trying to get in touch with them is a nightmare.They send you to their help page witch includes a robot that ask if it cantry to help while waiting for an agent the chat is open for about 15mins. then it close and you never get to chat with a agent. This problem is ongoing.This is the 4th time I have had to deal with it. It is as if they are able to get the local channels on once they get you money you loose your channels and have to go through h*** to get in touch with them.Out of a month I will have local channels for about a week or a week and a half.Business response
04/07/2024
We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.
Our ************* team investigated this matter and were able to connect with the customer via phone call on April 4, 2024. We apologized for any inconvenience that the customer experienced before confirming that we have submitted their information to attempt to correct the local channel they are seeing for their account. We thanked the customer for their patience and will follow up directly once the correction is completed.
We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
47 total complaints in the last 3 years.
18 complaints closed in the last 12 months.