ComplaintsforCityMD

• Initial Complaint

  12/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I called ahead of time to confirm they are able to see my baby who is 5 months old. After waiting almost 2 hours, we were denied service by manager *******************. He stated MD *********************** said he does not evaluate or provide medical care for babies and he would rather send us to the hospital. Our doctor told us urgent care was acceptable to take the child. I called prior to be seen and spoke to a representative named ******.

  Business response

  01/10/2024

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We would like to discuss the concern you reported, we will have a member of the Patient Relations team reach out to you. Please note that we can always be contacted at ***********************  or call ************.
  
  

  Customer response

  01/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business has not reached out to me whether via phone or email since they sent that message. No effort has been made to resolve my issue. Again, failing to meet a commitment. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business response

  01/25/2024

  Thank you for reaching out to the BBB with your concern, we are sorry that you are not satisfied.  Summit CityMD takes every patient complaint seriously.  Please note that we can always be contacted at ***********************  or call ************.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  App/website regarding wait times are false/misleading. It said less than 5 minutes, but when I arrived, the waiting room was full. I patiently waited for more than an hour for my turn to arrive. When everyone in the waiting room that was there before me had been called, I assumed it was my turn next. Not so. I was told there were six patients ahead of me. Staff apologized, but I chose to leave. I could not be more disappointed.

  Business response

  01/02/2024

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We would like to discuss the concern you reported, we will have a member of the Patient Relations team reach out to you. Please note that we can always be contacted at ***********************  or call ************.

  Customer response

  01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Bill visit with ****************************** MD at CityMD *******, ** on service date 9/15/23. Total Balance $110.00. I was assigned to CityMD in *******, ** by my employer for a pre-employment drug test only - NON-DOT. CiyMD classified service as DOT physical Exam which I or my employer did not request.

  Business response

  01/02/2024

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our ****************** to discuss your concern.   Thank you.  
  
  

  Customer response

  01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a call asking if I have a commercial license or if one was submitted by me.  I do not have a commercial licenses ands do not even know what that question was about.

  my employer sent for a drug test and I should not be held responsible for any bill.  It seems the coding was done incorrectly thus sending me a bill.

   

  Thank you. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of visit 10/22/2023 with ****, Physician assistant. **** MD advertises they have an xray machine at all locations. I went in for my daughter not able to fully extend her left thumb. The reception never said the xray tech was not there. I was seen by the ** who said I should have been told that the tech was not in. I got billed $300. After insurance paid $275.53 I called if they could ask the ** to send a prescription for xray and was told she had to be seen again so a different provider in order to get a xray prescription. She apologized for their mistake and understands it cost my $200+. But again said the only way to get a prescription is pay for another visit.

  Business response

  11/21/2023

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our ****************** to discuss your concern.   Thank you.  
  
  

  Customer response

  11/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   A rep reached out and said they would reach out again. That follow-up never happened. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  12/07/2023

  Apologies for that we will have someone contact you but please feel free to contact us at ***********************  or call ************.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I would like to file an anonymous complaint on one of your employees. Their name is *************************** and they work at the location in Famingville, **. This employee has been using their time out of work to harass my family and I over text and social media. I think their social media accounts should also be looked into the worker has an Onlyfans and their Instagram and Tiktok account should be reviewed the username is as follows, ********. I do not feel comfortable visiting CityMD due to the fact of them employing this worker and their out of work actions. CityMD should take pride in who works for them, and this worker puts a negative face into the company. I also visted the location they are working at and was unprofessional laughed at and made uncomfortable. This is extremely unprofessional out of work and in work behaviors that I and others think should be looked into. I would appreciate if you were to get back to me by replying to this email inquiry to receive an update on the situation.

  Business response

  11/15/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I visited the CityMD at *******, **, location where I provided my insurance details at the counter. The front desk told me my visit would be fully covered by insurance. Later I get a bill of $300 saying that this location is out of network and insurance doesn't cover. I'm requesting the amount to be written off as I was miss-informed by the front desk. Additionally, I did not get any treatment for my ailment - no prescription, no resolution or any sort of help from the doctor. Requesting my bill be adjusted to zero. Or another option for you is to submit the claim under a CityMD location that is in network.

  Business response

  11/09/2023

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our ****************** to discuss your concern.   Thank you.  
  
  

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to city md on ******* after an injury happened at work, the doctor was very rude and treated me like Im trying to get time off from work instead of actually treat and check me, she told me that Im good to go after 10 minutes and sent me home. I went back to work which probably made my situation worse. I suffer from hearing loss, neurological problems and a concussion that doesnt go away.

  Business response

  10/30/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

• Initial Complaint

  10/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  CityMD told me that they do not accept my health insurance when I came in there on October 22, 2022 with a head injury. I was told that since it is a head injury they are required to take a look at my head. I asked if I will be charged anything and was told "no." After a worker from CityMD took a look at my head I told to go to the hospital like I said I would in the first place. Almost a year later, instead of sending me a bill, I receive a letter from collections agency that I was placed in collections by CityMD of *******, ** I did call the billing department of CityMD and charges were removed from their end but the workers are refusing to take me out of collections department saying that I can just sent a bill that was emailed to me that shows I owe CityMD zero dollars. When I call collections department and tell them that I have a print out from CityMD that I no longer owe CityMD money and would like to send the collections that copy, I am told that CityMD needs to do so but CityMD consistently refuses to do so saying that I should just send the letter with zero balance on it and it is sufficient enough for me to be removed from collections when in fact it is not

  Business response

  10/20/2023

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our ****************** to discuss your concern.
  
  

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited CityMD **** **** *********** on 8/25/2023 for some blood work. Before checking anything, I specifically asked admin at front how much I need to pay for the visit. After a long time checking my insurance coverage, she said I DO NOT need to pay anything for this visit. I also double confirmed with her that it means $0 payment for me. I got 2 bills later, one for visit and one for the lab testing (in total $300). If I was told I had to pay anything for the visit, I would not go there at all.

  Business response

  09/27/2023

  
  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our ****************** to discuss your concern.   Thank you.  
  
  

• Initial Complaint

  09/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  : Account number *************** Bill ID ************** I am disputing the bill in the amount for $50.00 for services which I did not receive. I personally disputed this bill and verbally disputed this bill on at least three prior occasions.On June 5, 2023, I went to City MD Ozone Park Urgent, *********************************************************** to seek an Ultrasound on my lower left leg. I specifically inquired with the receptionist whether this location possessed the Equipment to perform the ultrasound. I specifically inquired about this because I previously was diagnosed with a partial DVT in that same leg. Both the receptionist and Assistant Manager, *********************, instructed me that I had to speak with the Dr. about whether the facility possessed this equipment. I informed both that I do not need to see the Dr. if the facility does not possess the necessary ultrasound machinery to perform the test on my leg. I further stated that I do not want to pay for something that the facility cannot provide. I was again told that I still had to see the Dr. since only the Dr. can tell me whether they have the equipment. The receptionist then told me I had to pay my $100 ***payment prior to seeing the ************** this instruction, I paid the ***payment.Shortly thereafter, I was called into an examination room, glanced at my calf and stated yes, it's swollen - you need to go to an Emergency Room since we do not have the equipment to perform an untrasound.This service lasted 45 seconds to one minute. I complained to ************** about the non-service I received. I felt that it was disingenuous for the CityMD to request my ***payment upfront when ************** was aware of the specific type of service I requested. A service that CityMD does not provide. ************** subsequently canceled the $100.00 ***pay. After leaving the facility, I called my ************************ and informed them not to pay any bill for services that the CityMD was aware it could not provide.

  Business response

  09/15/2023

  
  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our ****************** to discuss your concern.   Thank you.  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩