Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the pop on veneers and paid $500 for some plastic teeth that don't fit in my mouth right and I feel like I been robbed because I can't wear them. I looked online and lots of other people sell the same thing for less than $100. I need something to be done about this they are robbing people.

  Business Response

  Date: 04/29/2025

  Thank you for taking the time to share your experience. Were truly sorry to hear that your Pop On Veneers didnt meet your expectations. Our goal is to provide a positive experience and a smile you feel confident in, and its clear weve fallen short for you. To clarify, every customer order is covered by our Pop On Promise, which includes up to two remakes and a 30-day warranty period from the date you receive your veneers. This warranty resets with each remake. These timelines are in place because fit and appearance issues are generally noticeable within the first 30 days of wear. That said, wed love the opportunity to make things right for you. While your warranty has expired, wed like to offer an exceptional courtesy remake outside of that period to show our commitment to your satisfaction. Weve left you a voicemail this morning and also followed up via email with instructions on how to proceed. Please complete the remake form by Friday, May 2nd so we can move forward with the process. If you have any questions or need further support, feel free to reach out to us at *********************************************************. Were here to help and hope we can turn this around for you. Thank you again for your feedback.
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still havent received my set of tops. It said my plan was defaulted but I should still receive the tops that I paid for and did a few weekly payments for . When I receive my tops then Ill pay for the whole amount. But Im not going to get scammed .

  Business Response

  Date: 04/23/2025

  Thanks for reaching out *******! We want to help clarify whats going on with your order.
  
  
  To continue with the production of your veneers, its important that your payment plan remains active and in good standing. After reviewing your account, we saw that you made your initial deposit of $99 on March 29, 2025, followed by a manual installment of $21.04 on April 10, 2025. This payment came after five failed attempts to collect your scheduled installment.
  
  
  On April 12, 2025, we notified you that your ********** payment plan had defaulted due to multiple failed payment attempts. At that point, your plan was automatically canceled by **********, as per their policy.
  
  
  Although you made a manual payment, your plan remained in default because it did not fulfill the required automatic installment setup. To move forward with your order, youll need to reopen your payment plan with a new $99 payment, which will be applied toward your total balance for the veneers.
  
  
  Weve attached a summary of the payments received to date. Please let us know if youd like help reopening your planwed be happy to walk you through it! Have a great day!

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my pop on veneers, I am not satisfied esp after paying $500. The bottom pop on broke my tooth in half while I was trying to remove it out my mouth. Will be talking with my attorney to pursue legal action.

  Business Response

  Date: 04/16/2025

  Were so sorry to hear about your experience and want you to know we take this matter very seriously. To help us look into this further, could you please send us photos of your teeth and let us know which veneers you were using at the time this occurred? Additionally, please include any order details related to the veneers in question. After reviewing your account, we did see that you received both your original veneers and a remake set. Once we have the full details, well be able to conduct a thorough investigation and advise you on the next steps. Thank you again for bringing this to our attentionwe look forward to resolving this with you!
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every remake is progressively made inferior and breaking within 30 days. Remake was offered and I submitted a form accepting the offer. The response was I didn't respond in the 30 day time-frame which doesn't make any sense. I made contact per email confirmation within the time frame and that is a timely report and claim. I received another email for another offer to remake which was also denied because it was not responded within the allowable time frame. Cheap remakes and the runaround makes this merchant untrustworthy, unethical and a fraud.

  Business Response

  Date: 03/17/2025

  Thank you for your feedback. Were truly sorry to hear about your experience and appreciate the opportunity to clarify our remake policy. Per our Pop On Promise, we offer up to two remakes or a return for a partial refund within the 30-day warranty period. The 30 day warranty period restarts after you have received your first remake. The reason for our 30 day remake or return policy is because if you are experiencing fitting or cosmetic issues, that would be evident to our clients within the first 30 days. On your most recent order on 1/3/2025, you received your veneers on 1/17/2025. After you left a 1-star review on 1/20/2025 stating that the top arch didnt fit, we proactively reached out with a remake form, as you were still eligible for a remake at that time. However, we did not receive a response from you until 3/6/2025, which is 45 days later, exceeding the warranty period. We always strive to provide the best experience possible and regret that we couldnt assist further in this case. If you have any additional questions about our policies, you can review them here: ************************************************. Please dont hesitate to reach out if we can assist you in any way within our policy guidelines. Were here for you and appreciate your time. Have a great day!
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my first kit and the putty was all black, I emailed customer service and they sent me another kit, had to wait to receive that. Second kit was mailed in. Veneers arrived, they did not fit at all. So tight on my teeth that they hurt to put on and were almost impossible to take off. Requested remake. The remake took forever to get to me. I cannot get the bottom teeth to click in without force and it hurts my gums. Teeth are so tight on the top it hurts. I do not want another remake, it is clear your company has no idea what they are doing and at this point, it seems like its just a money grab from an instagram ad. The product does not work, it does not fit.I want a full and complete refund. No exceptions. I will be filing a dispute with both the credit company and it needed my states attorney ***************.

  Business Response

  Date: 03/11/2025

  Hi *****,
  
  We sincerely regret to hear that your experience has not met your expectations. Your feedback is invaluable to us, and were always looking for ways to improve both our product and customer experience.
  
  We understand your frustration regarding the fit of your veneers, and we want to work with you to find the best resolution. At this time, we are happy to offer either a complimentary adjustment or a return option based on our policy. Please let us know how you would like to proceed so we can assist you as quickly as possible.
  
  We also want to clarify that if a dispute is filed with your credit company, the resolution process can take up to 90 days, during which time we are unable to process any adjustments, returns, or further assistance on your account. We want to ensure a smooth and timely resolution for you, so we encourage you to reach out to our team directly so we can assist you right away.
  
  Please let us know how you'd like to move forward, and wed be happy to assist. Have a great day!

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 12/08/2024 My Pop on Veneers cracked into two pieces so I called no answer so i wrote them twice never got a response. when I finally got hold them I was told the veneers would be replace never happen. they are liars never plan on replacement and on top of that they had a sale on them for $299. a week later

  Business Response

  Date: 03/11/2025

  Hi *******,
  
  We truly appreciate you reaching out and understand how important it is to have a seamless experience with your veneers. Our team is committed to providing timely support, and after reviewing your account, we see that you first contacted us on 1/9/2025 regarding concerns about the fit of your veneers following a recent dental procedure. As part of our dedication to customer care, we responded on 1/10/2025 via email and also made attempts to reach you by phone on 1/20/2025 to further discuss your options.
  
  We also want to clarify that your initial inquiry referenced a fit concern due to dental work that was completed after receiving your veneers. Unfortunately, such changes are not covered under our Pop On Promise, as adjustments made to your natural teeth after your impressions can impact the fit. Additionally, we did not receive prior communication regarding any cracks in your veneers.
  
  Customer satisfaction is our top priority, and we want to ensure you have all the resources you need. If you have any further questions or require additional assistance, please dont hesitate to reach out. Our team is happy to help in any way we can. You can also review the details of our Pop On Promise here: ************************************************.
  
  We do hope we were able to clarify any confusion surrounding your order. Please reach out to us at ********************************************************* if you have any additional questions. Thank you!

• Initial Complaint

  Date:03/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my impressions and received them in 2 days. I sent them back and its been over 2 weeks and I've heard nothing from them. no confirmation of ever receiving my impressions back. I keep having $29 taken out of my account weekly and I have not received anything back. I've called and emailed countless times and ***** will answer the phone or my emails.

  Business Response

  Date: 03/05/2025

  Thank you for your feedback ******! We completely understand that waiting for impression approval can be an anxious process, and we truly appreciate your patience. According to the tracking details, your impression kit was dropped off on Friday, February 28th and we received it on March 4th. While we work to process impressions as quickly as possible, shipping times are managed by ***, and we are unable to control any potential delays. Upon reviewing your account, we see that you contacted us via email on Monday, March 3rd, and our team responded on Tuesday, March 5th. We strive to reply to all inquiries within 24 hours. Additionally, we reviewed our call history but did not find any registered phone calls associated with your account. With that said, were happy to share that your impressions have been approved! Your veneers are now in production, which typically takes about 2-3 weeks. Once they are ready to ship, we will send you a separate email with tracking details. If you have any further questions, please dont hesitate to reach out. We appreciate your patience and look forward to delivering your new smile!

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to pop in veneers in ******** because I had wanted to cover some broken teeth that I felt bad about. I paid close to 900 dollars and was excited to have a new smile. I had a neighbor that did not give me my mail right away and when I tried the pop in veneers. They did not fit right. I dont like to ever complain. But they looked so unnatural like one piece of plastic connected with no natural desperation of teeth. I wanted. ******. I did miss the return period by a week. But felt they could still have issued a refund. Because this is just a terrible product. If there is any way to receive some sort of a refund I would be grateful. It just looks like one connected mold with no indentations looking like teeth it looks like. A piece a boxer puts in their mouth not something you would pay close to 900 for. Any help is greatly appreciated. I just truly felt that if it was one week passed the return deadline and someone was very unhappy why not give some sort of a refund

  Business Response

  Date: 02/18/2025

  We are so sorry to hear about your experience. At Pop On Veneers, we are committed to providing the best possible service, and we truly appreciate your feedback. It helps us improve and better serve our customers. We understand your frustration, and we want to clarify a few points regarding our policies. After reviewing your account, we see that you paid $630.39 for your veneers, not $900. We understand that this was a significant investment, and we want to ensure you're happy with the result. We see that you reached out to us on May 21st, 2024, regarding a remake, and we offered options. However, we did not receive the completed remake form within our 30-day window. To proceed with a remake, it's necessary to submit the completed form within this time frame. Additionally, on June 26th, 2024, we responded to your call requesting a refund by offering a complimentary remake. We understand that the fit and look of your veneers were not what you expected, and we want to work with you to find a resolution within our policy guidelines. If there's anything we can assist you with, please feel free to reach out to ********************************************************* Have a wonderful day!
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biggest rip off around!!! They didn't fit. Cut my gums. Then when I canceled they claimed I owed them money and would get no refund. They claimed in the email that shipping for the product was $105. I kept every email they sent if anyone wanted to see it. I took it to the post office and to ship it would have been less than $6. Even if I put insurance on it the shipping would be less than $10. This company is horrible do not get anything from them. The product came quick but they didn't fit correct and cut my gums. They also looked just like the $5 set that I bought. The $5 set fit perfect and didn't cut my gums though. Oh and after canceling the thing they tried to charge me and send me various emails harassing me saying they woukd turn me over for collections. I sent them and email saying that I would turn them over to the Better Business Bureau for them being a scam. Got an apology email then saying that my order had been canceled and wouldn't hear from them again. But I still get emails asking me to review them. But if you put a bad review up they block you and do everything they can to make sure no one sees it. This occurred between November 2nd and December 5th. I paid a total of ******. They $105 was the return of the veneers. I'm guessing it was fir the shipping because it says that what it cost me to return them.

  Business Response

  Date: 12/24/2024

  Hi *******,

  
  Thank you for sharing your feedback. Were truly sorry to hear about your experience, as this is not the impression we want to leave with any of our customers. Wed like to take this opportunity to provide additional clarification. Regarding the return process, the withholdings from your refund are not related to shipping costs but instead account for the materials and labor required to create each custom-made set of veneers. We offer free shipping on returns and remakes, and a prepaid *** shipping label is provided with each order. The shipping label ensures you dont incur additional shipping costs for returns or remakes.

  We deeply regret any miscommunication about your ********** payment plan. On December 5, 2024, our team sent an email confirming the cancellation of your plan and resolving the matter to ensure there was no default. Please check your inbox for further details, and we apologize for any stress this may have caused.

  Additionally, we sent a detailed breakdown of your refund on November 26, 2024, per our Pop On Promise, which outlines the fees retained at each stage of the process. This policy is designed to provide full transparency and is shared during the purchase process, in email correspondence, and on our website at ************************************************.

  Were also very sorry to hear that the veneers didnt meet your expectations and caused discomfort. We offer up to two remakes or the option to return within 30 days of receipt, with a warranty that restarts after the first remake. Its our goal to work closely with each customer to ensure their ******************** fit comfortably and achieve their desired results.

  We understand your frustration and are happy to continue addressing your concerns. If youd like, we can provide a more detailed breakdown of your refund or address any remaining questions directly. Please feel free to reach out to us at *********************************************************.

  Thank you for giving us the opportunity to clarify, and we hope weve addressed your concerns. Thank you! 

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The material that these things are made out of is cheap and the $5 veneers I bought feel and look the same as the ones you sent me.  I even asked a friend to tell me the difference between the two without letting them know which set was made by you. They couldn't tell the difference so your full of it if you're claiming the material is of any kind of better quality.  They will break easily which I found out from another person who tried them.  So they are not worth what you charged me.  They're cheap! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
   
  

  Business Response

  Date: 01/06/2025

  Thank you for your feedback *******. We are so sorry to hear this. We always look forward to improving our services with both our product and customer experience. Its our goal for you to be celebrating your new smile, and when theres an issue, we want to make sure we resolve it for you. From our correspondence it seems that the material of the veneers is not meeting your esthetic expectations. Regrettably, the only thing we cannot change is the actual material. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your order. Please reach out to us at ********************************************************* if you have any additional questions. Thank you!
  

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I absolutely reject your ignoring my complaint. I will happily return the veneers in order to get a full refund of my money. If your so unhappy that I'm unhappy with your product then solve the issue. Refund my money and I'll return the worthless product you sent me. You knew it was a horrible product to begin with. You hide those who complain about your product from the public and the only way to find out how horrible your company is means that a person has to actually search for reviews of your product.  You s**** over anyone who buys from you.  I complained before my 30 days guarantee was over but you told me there was no refund available to me.  Your a scammer!!!!  I'll make it my mission to make sure that everyone knows you are.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
   
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after watching a 20 minute of pop on veneers, which were supposed to help cover missing teeth, if watch their video they guarantee . Most Teeth are candidates.I bought the with hopes they could fill a missing tooth on the top And I was Under the impression it would give me some sort of fitting for back teeth.Honestly I was in a motor vehicle accident 2 months prior to my sons death.After calling them and watching their educational videos I thought this was an answer to my prayers.. At least get me through my daughter wedding, but reviews and a visit to my dentist I am told they will not give me back teeth as their video seemed to show.Anyhow I ended up canceling the order on Nov 7.. The day after receiving their kit.We are now at Dec 14 and im getting the runaround..1st advertisement states no problem return in 30 days 2. Im then never given the address of where to send product. The only address I had was for completed products.3. Im then told via email there is a 4 return fee charge 4. Mind you they continue to my $29.72 weekly 5. At least 6 correspondence. back and forth and Im told its a ***** return 6. They have returned a total of $69.74 7. I have paid them $247 8. They have their kit back **** hoping I be able to send pictures over to you

  Business Response

  Date: 12/19/2024

  Thank you for sharing your experience with us *****. We truly understand how important this process is to you, especially during such significant life events, and were sorry to hear about your frustrations. To clarify, for cases involving missing teeth, our veneers are designed to provide stability and hygiene by filling those areas with material that mimics the thickness of a full tooth. However, our designs can only extend as far back as your first molars if premolars are present. This limitation is detailed in our educational materials and on our website to ensure transparency. Regarding your cancellation, we see that your order was canceled on November 7, 2024, shortly after receiving your kit. Per our Pop On Promise, which outlines the fees associated with each stage of the process. The $99 is a non refundable fee that was agreed to when financing with a third party company; partially. This information is provided during purchase, in our correspondence, and is part of the required approval when completing our remake, return, or cancellation forms. You can review the full details of our policy here: ************************************************. Our records indicate that we responded to your inquiry on November 18, 2024. If you would like a breakdown of your partial refund we would be happy to provide you the necessary information. We hope we were able to clarify any confusion surrounding our correspondence. Please reach out to us at ******************************* if you have any additional questions. Thank you!