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Customer ReviewsforPhytage Labs
33 Customer Reviews
- Date
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Review from Rose D
1 star08/18/2024
The fact that this company "****************" and "HearingHealthNow" is not BBB Accredited is a sign not to trust this company. I used the Tinnitus 911 pills and the pills did not help. Zero stars.Review from Jennifer J
1 star05/28/2024
I ordered 4 bottles of lepticell (for weight loss). They made it sound fantastic. I started taking it as directed and 6 weeks in absolutely not one pound had budged. I eat clean, exercise and do almost everything right when it comes to health. I called to return the product and the rep said I needed to keep it and keep taking it as it sometimes has to build up in your system to work. They extended my trial period. It still didn't work and so I called to return it. They still stalled me again so I finally called 2 days before it had to be postmarked in order to receive a refund. The rep tried to get me to keep it for a reduced amount so I didn't have to go to the hassle and cost of returning it. I suggested that someone would either have to be brain dead or really lazy to keep a product that didn't work and accept half the refund amount for the mere want of a trip to the post office and 6.95 in return postage. He gave me the return information I needed and I headed to the post office. It arrived to their warehouse in 2 days (tracking numbers are wonderful). 9 days later I called the company about my refund. The rep processed it immediately upon receiving the tracking number from me. Now mind you, they had the product for 9 days and chose not to activate the refund until I called to follow up. They also said that the product came with a $100 refund above the purchase price if it didn't work. That is a lie. I asked about it and got some runaround about having to "qualify" for that perk. None of the "qualifying was mentioned in the marketing piece! I then looked up reviews on Phytage and had my eyes opened! This company did everything to me that others accused them of. I would highly recommend staying away from this company. Based on my experience, they lack integrity, honesty and good business practices. They will be easy to cross of my list!! And I would leave 0 stars if possible.******************Review from Earle E
1 star05/03/2024
Got a surprise "re order" and product shipped. CC billed $116 and there is no apparent way to cancel out of that deal. Most reviews show NO results as advertised.This is another "cure" SCAM that costs hundreds of $ before no real "cure" is evident.I would give it ZERO stars.Review from Linda G
1 star04/19/2024
I am on my fifth bottle of Tinnitus 911. I have taken as directed, take one capsule twice daily. Ringing in my ears is definitely NOT any better. Sometimes worse. I kept taking it thinking maybe it would get better, but no improvement.Review from Helen U
1 star02/26/2024
I ordered MycoSoothe. It was supposed to be a powerful antifungal for nails. It said it needed to be taken for 90 days because it needs to build up in your body, but their ad testimonials said they felt a difference in 2 days and toenails were normal in just a few weeks. My big toenail was still black and blue after 4 weeks, so since I had an appointment with my PCP, I took one bottle with me. I was there to see the doctor because for the past few weeks I kept having diarrhea. He told me to stop taking the MycoSoothe. The next day I didn't take it and my gut was back to normal that evening. Also, he told me not to wear such high *****. My tippy toes were being shoved forward in the shoes. It was blood under the nail, not fungus. When I googled Toe nail is black and blue, Phytage Labs started Emailing me ads. Their videos encourage you not to seek medical advice. They don't give anyone their money back. One star because I can't give it zero stars and leave a review.Review from Kevin M
1 star02/19/2024
Their product doesn'twork. They don't stand behind their money back guarantee.Review from Diane S
5 stars01/06/2024
Ive been taking these for 2 months, the pain in my feet is gone! Ive had nerve pain for years, used creams, this works best!Review from Robert D
1 star01/01/2024
CAUTION, CAUTION If you order Be Careful as many ******* will continue on your computer screen trying to add to your order, If you don't click on No thank You on any of these addons they will add that on your order automatically which will add hundreds of dollars to your order. I know they did it to me, luckly I saw it in time and had to contact them to cancel the order that they added even though I clicked out of all of them I thought but maybe I missed one of them.. It is a way that deceive you without you knowing and adding extra to your order which is Illegal. I am planning on making contact to the BBB on themReview from Linda F
1 star10/11/2023
I ordered the face cream, tied it and didn't like it. I emailed the company and canceled. The next month they sent another order. I told them to cancel it AGAIN. If this continues I will have to cancel my credit card and report them for credit card fraud.Phytage Labs Response
10/22/2023
@BBB Remove this erroneous review immediately, this is not our customer and we had no interaction, we do not even sell any kind of "face creams".Review from Lester Z
1 star08/28/2023
I purchased their Bladder Relief 911, and it did nothing for bladder control. To get a credit, I had to return the ***** bottles, which cost over $5.00 because they needed a tracking number to track the return and credit my account. Their "scientific research" is bogus research, which they claim just to sell the product. This is a scam, and I would advise anyone to stay away from them.Phytage Labs Response
09/03/2023
Bladder Relief 911 has been one of our best selling supplements, and continues to be, as we have many customers who are happy with its benefits to them. We're sorry that the supplement did not work for this particular customer.
The customer made their purchase on 5/30/23 which comes with a full 90 days money back guarantee.
As per our Terms of Service, we do in fact provide an extra window of opportunity for customers to request an RMA and return orders - within the 90 day guarantee - as long as they arrive with us and the accompanying RMA up to day 97 after delivery.
We go even further to ensure that customers receive their refund as soon as possible, before we have even received their return, by asking that they provide us with the return tracking so that we can immediately issue the refund. We are sorry if there was any confusion around this, our intention was simply to ensure a full refund is honored before we even receive the return back.
We processed a full refund for the customer on 8/25/23 - the same day that they contacted us - before even receiving the return tracking information. This is a testament of our striving to go above and beyond and keep our promises. We are certainly not a scam and are sorry if the customer has had bad experiences in the past, but we are a genuine customer-focused company.
We stand behind our products, which are in fact backed by scientific research: *********************************************. We are very transparent about our research and publish this in detail with links to the specific research papers in the **************************** about ingredients that we use. There is no one supplement that works for all people though.
We strive every day to provide a friendly professional service to all of our customers and are sorry that the customer did not experience positive benefits on this occasion. We trust this clarifies the matter.
Thank you,
PhytAge Labs
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