ComplaintsforDigitalOcean LLC
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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 26, I believe, I purchased a small computing service to use as a relay to allow easy and secure access to my home computer when visiting family for the holidays -- which was planned to be roughly 4 to 6 weeks. The total was roughly $7.98 a month. I agreed to use the service on a monthly basis.Quick notes:The website makes it difficult to cancel services once started and was told to delete my entire account with the company to end the small compute service. There is no way to understand this is the only way to end a service, and I had to reach out to support to do so. It was unscrupulous, shady, and all around intended to keep people paying for a service they don't need. Anyway, after returning home, I decide to cancel the service and there was no clear or easy way to accomplish this. I deleted the compute resource, but every time I tried to delete the "project", it would give me an error and say it couldn't be deleted because it was a default resource. confused, I kept trying and had got so irritated after 15 minutes of this, I quit looking to relax and forgot to return to fix it. Well, they charged me again, of course, and I contacted the support and complained about the issue and they eventually told me I had to delete my account. Yes, delete. my account, which they call a "team." Now, this is not clear on their website's user dashboard AT ALL. There is nothing I could even find to reach the delete page and had to search through their how-to documents and find a link to take me to the page to delete my account. They're shady savages and should be ran out of business. I told them I wanted my refund because I was unable to delete the account because doing so led to the page saying I was not allowed to delete the only computing resource I had. it never said, by the way, if you don't want to pay this delete your whole account with us. No, they just say it's impossible.Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In September and October 2023, I contacted DigitalOcean through ******** email, and a support ticket about violations of their terms of service. The part I was concerned with is quoted below. I informed them that one of their customers was hosting a forum on which several members were abusing two people. I provided them links but they told me since it was not easily accessible that they wouldn't do anything. I even offered them screenshots. Evidence of the harassment is still on the website and members of the organization mocked the few people that requested it be removed. It's defamatory and against the **** but DO has washed their hands of the matter."Violent, Harassing, or Abusive Content. Content that incites or threatens violence against any person, promotes terrorism, is intended to harass, abuse or invade the privacy of any individual, creates a risk to the physical safety or health of any individual or to public safety or health, or that threatens or encourages harm on the basis of race, ethnicity, national origin, religion, caste, sexual orientation, ***, gender, gender identity, serious disease or disability, or immigration status."Customer response
01/31/2024
Better Business Bureau:
At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********. I haven't heard from them for months. If you want to see the correspondence from then, just tell me and I'll upload it.
Sincerely,
*** ********Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear BBB,I am writing to bring to your attention a critical issue we have encountered with a cloud service provider, DigitalOcean, and to request an investigation into their business practices, which we believe *** violate consumer protection laws.As the Islam Inshassi of Diswitch, a IT and ************* we have relied on DigitalOcean for cloud hosting services. Recently, without prior notice or a clear explanation, our account was locked, and access to vital business data was restricted. This abrupt action has not only disrupted our business operations but has also raised serious concerns about the reliability and ethics of DigitalOcean's practices.We have attempted to resolve this issue directly with DigitalOcean but have been met with inadequate responses and a lack of transparency. The inability to access our data, which is critical for our operations, poses a significant risk to our business and affects our clientele, including over 33 large companies and a government entity.Given the BBB's role in protecting consumers from unfair or deceptive business practices, we believe this situation warrants your attention. The lack of prior warning, clarity, and adequate customer support from ********************** *** constitute an unfair business practice, impacting not only our company but potentially other customers as well.We request the BBB to investigate this matter to ensure that DigitalOcean is adhering to fair business practices and to protect the rights of consumers who depend on cloud services for their critical business operations.Attached, you will find relevant documentation of our correspondence with DigitalOcean and records of the service disruption.We appreciate your attention to this urgent matter and look forward to your support in ensuring fair and ethical practices in the cloud service industry.Sincerely,************** *************Customer response
01/13/2024
At this time, I have been contacted directly by DigitalOcean LLC regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
The company has force me to pay money even for the time where the servers was locked! they were abusing me , so I paid the money just to take the code and they offered me 48 hours to do that while it was not enough and we asked for more time then they disappeared again and never asked to continue the back up, they should be responsible for all the loses for all my customers who were unable to access there data and their portal for more than 10 days!
its the worst experience I ever had in my life, I think all th world should be know about this experience and so they can avoid dealing with such a company.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ********
Customer response
02/06/2024
Better Business Bureau:
At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********.
Sincerely,
***** ********Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have been billed for services by Digitalocean. We never signed up for anything with them and have tried resolving thru our bank, changed our debit card number and it has happened again. Nov. 30,2023 we were charged ***** . I have tried contacting them but there is no phone contact available and everything else goes on an account you sign into. Since we do not have an account, this is no help. Do you have a way to contact them and have them stop billing us? Thank you for your help. ************ is the best number.Initial Complaint
09/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Like other posts here, Digital Ocean started charging my card without authorization. I have a legit account that is billed to a different card. Despite sending screenshots, statements and correctly reporting their verification charge, they continue to insist that they are not charging my card.The first charge was $50, then $15.59. I reported it three weeks ago and they still refuse to address it. Disputing charges like this with Amex typically result in them calling the vendor who will tell them it is a legitimate charge. I am running out of patience.Customer response
10/10/2023
Better Business Bureau:
At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Three unauthorized charges to me Amex card. **** for $50, 6/30 for $82.25, and 7/28 for $50. I have disputed the charges with Amex, but I wonder how many other people were, and are being cheated.Initial Complaint
07/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
To whom it may concern, Digital Ocean is hosting a site (spytox) which is providing the name of child and and personal information. I have requested many times for this company to remove this information. Spytox has not removed the information. I received the hosting information the ******* state attorney office in reference to this. This is against the law and the company should remove this information. This hosting website can remove the information due to a child or abuse.Customer response
07/19/2023
The information needs to removedposting information of a child or abuse is against the lawInitial Complaint
02/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a subscription with Digital Ocean for several years for my company website. I have tried several times over the last year but have not had success. What happens is they send me an email, after I contact their sales ***** since there is not support contact or phone number to call, and they send me a password rest link to reset my password, which only puts me in a loop of the login page time after time. So I started disputing their monthly charge on my credit card which I will continue to do. When ** started doing this they sent an email about how they sent the following email: "** ******** * ****** **** *** ****** **** ********* **** *** ** **** ******** *** **** ********* ** ***** ** ******* *********** ********* ****** *** ** ***** **** ** ** **** ** *** ****** ***** ** ******* *** **** ********* ******* *** *** ******** *********** ** *** **** *** ****** ******* **** **** ** **** ****** ** ******* *** *********** ****** *** **** ** ******* *** **** ************* ********** **** *** ********** ** ******** ** ******** *** **** *** ***** **** ** ******** ** *************** *** ***** ** **** **** *** ***** *** ****** **** ************** ****** **** ** ** ** **** **** **** ******** ** ** **** **** ********** *** ** **** ** *** ******* *** **** ******** *********** ****** ********** ** ** *** **** **** **** ** **** ****** ** **** *** ***** **** *** ******* ** ************ *************** ****** ******** ******** ********************** ********This has happened on several occasions and I consider it fraud since there is no mechanism to either cancel my subscription. Please help facilitate a resolution and hold them accountable for their fraudulent behavior. You will find on the complaint reviews several exact, same complaints as mine. Thank you, *****************************Customer response
03/10/2023
At this time, I have been contacted directly by DigitalOcean LLC regarding complaint ID ********, however my complaint has NOT been resolved because:
They continue to bill me and I paste below the two emails I received, one a receipt for the bill, the second giving me links to initiate a ticket. I will NOT click on any links this company offers since I have no trust in their practices. I have offered to talk to someone and asked for a phone number for which they do not offer one.
Payment Receipt
***** **** ** * ******* *** **** ****** ************ ******** ************ ******* * *********** ******* ****** ************ ******************************************************************************************** ** **** **** ******* ******* ****** ******** ** ******* ******** **** *** ***** ** ***** ***** ******** ** ********** **** ********* ***** ******* **** ************ **** ********** *** *** ***** *** *** *** ** *** ******* **** *** **** *********** ***** *** *** ********** ************* *** ******* **** ** ********* ** ***** * **** ***** **** * ***** ** *** ***** **** ** *** **** * ****** **** ** ** **** ******* ** **** * ******* ******* **** **** **** ****** ** ***** ** *** ******* **** ***** ***** ********************************************** ***** **** ** ** **** ******** ** ****** ****** ******* ******* *** ******* *** ******* **** *** ***************************************************** ** ****** ***** ** *** **** ****** ** *** * ****** *** ***** ** * **** ****** ** ************* ****** *** ******* ** *** ******** ********** ***** ***************************************************** ** ******* ***** **** ********* ***** ********* *** ******* ****** ******** *** **** ******** ** ************* *** **** ** ********* ******* ** **** ** ***** ***************************************************** *** **** ** ** ********* *********** ***** ** *** ***** *** *** ** *** ******* ****** ********* **** ************ ***** *************************************************************************************** *** ****** *********In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Initial Complaint
01/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was surprised to see charges to my **************** credit card by a company I have never heard of called Digital Ocean. I have a recurring charge of $56.08 once every month since July 2022. I realized I was being charged this monthly fee in December of 2022. I immediately looked up the website to learn that they were a cloud computing service. I have never purchased services or a subscription from this company. Without success, I tried to contact the company to find out why I was being billed and how they got my information. There is no way to contact them unless you have an account. Since I never created an account I have no way of connecting with them. There is no phone number. I immediately alerted **************** who tried to contact Digital Ocean and they have not been able to reach anyone at the company. I have never received an email or any other correspondence confirming a subscription from this company. I have never received any sort of invoice or statement for the amounts that I am being charged or any explanation of billing. Trying to get any information is like hitting a brick wall. It is a red flag that a company can charge me without my permission and without providing any statement of accounts. I think this is a scam and I am looking into all legal remedies. I have no documentation from this company because I never created an account.Initial Complaint
10/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Digital ******************** are showing up on my NEW debit card statement I only opened in March of 2022 07/05/2022ExpenseDigital Clean SFGUSA OPERATING CHECKING (****) - 1$5.00 08/02/2022Expense Digital Clean RECURRING ATM DEBIT - DDASFGUSA OPERATING CHECKING (****) - 1$6.00 08/02/2022Expense ************ RECURRING ATM DEBIT - DDA SFGUSA OPERATING CHECKING (****) - 1$5.50 09/02/2022Expense Digital Clean DIGITALOCEAN.COM DIGITALOCEAN. ** C#****SFGUSA OPERATING CHECKING (****) - 1 $6.00 09/02/2022Expense Server PilotSERVERPILOT.IO HTTPSSERVERPI WA C#****SFGUSA OPERATING CHECKING (****) - 1$5.50 I think this might be FRAUD and might be happening to a lot of people.
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Customer Complaints Summary
20 total complaints in the last 3 years.
9 complaints closed in the last 12 months.