We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Womens Clothing

Kate Spade & Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for Kate Spade & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kate Spade & Company has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 11, 2024, I purchased a **** Spade Cross Body Bag with my ********* CC ending in **** for the amount of $200.42.On January 6, 2025, I initiated a return for a **** Spade Cross Body Bag. I packaged the item and sent it to **** Spade via *****. I was provided the following ***** Tracking Number which you can type in to see the item was returned and received by **** Spade ************.On January 10, 2025, I received an email from **** Spade stating they received the retuned **** Spade Cross Body Bag and would issue a refund for $200.42 to my ********* CC ending in **** (see exhibit 3). On January 25, 2025, I hadnt received a refund for $200.42 to my ********* CC ending in **** so I emailed them. On January 26, 2025, **** Spade emailed me stating they were about to issue a refund for $200.42 to my ********* CC ending in ****. On February 4, 2025, I hadnt received a refund for $200.42 (29 days since the item was returned) to my ********* CC ending in ****, so I emailed them again.On February 7, 2025, I received an email from **** Spade stating I have received a refund for $200.42 to my ********* CC ending in ****. I did not receive a refund to my ********* CC ending in ****. Please have them credit my account $200.42 since I was never credited. Thank you **** *******

      Customer Answer

      Date: 05/22/2025

      Better Business Bureau:

      At this time, I have not been contacted by **** Spade & Company regarding complaint ID ********.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:04/01/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 27, 2025 I purchased a purse, wallet and earrings on the Kate Spade outlet website using a gift certificate, The website required me to put in a form of payment to cover the remaining balance of approx $10. I did so then noticed an hour later that I had been charged the full amount approx $171 so I called and spoke to customer service representative at **** ********************** and explained what had happened. I requested that they cancel the order and refund my money. The customer service representative was able to cancel the purse, but the other 2 items had shipped out. He placed a return to sender on the shipment and refunded the charges. The earrings never made it to me, but the return to sender request that was placed on the wallet didnt work. It made it to me and **** spade is showing proof that I returned it to them. The purse charge dropped off, but my bank was showing a 2 charges for $28.16 and 2 charges $52.46 that were all done at the same time (JAN 27 @16:13:33). **** Spade refunded 1 charge for $28.16 and 1 for $52.46, but the other 2 charges still remain today. I have been fighting the charges since then. **** Spade is saying they only charged me once for the 2 items and they refunded me for them. My bank has provided them proof that I was charged twice, but am still getting the same response from **** Spade saying that theres nothing they can do because they arent showing the other charges. My bank said that there is nothing they can do, that **** Spade has already received the funds. I feel like **** Spade is giving me the run around. They need to refund me the *** of $80.62 or provide proof through their bank that they did not receive the funds for the 2nd charges so I can get the refund from my bank. Could you please help in any way possible?

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 11, 2024, I purchased a **** Spade Cross Body Bag with my ********* CC ending in **** for the amount of $200.42.On January 6, 2025, I initiated a return for a **** Spade Cross Body Bag. I packaged the item and sent it to **** Spade via *****. I was provided the following ***** Tracking Number which you can type in to see the item was returned and received by **** Spade ************.On January 10, 2025, I received an email from **** Spade stating they received the retuned **** Spade Cross Body Bag and would issue a refund for $200.42 to my ********* CC ending in ****.On January 25, 2025, I hadnt received a refund for $200.42 to my ********* CC ending in **** so I emailed them. On January 26, 2025, **** Spade emailed me stating they were about to issue a refund for $200.42 to my ********* CC ending in ****.On February 7, 2025, I received an email from **** Spade stating I have received a refund for $200.42 to my ********* CC ending in ****. I did not receive a refund to my ********* CC ending in ****. I have reached out to **** Spade's customer service team multiple times without resolution. I requested to elevate this matter to their Executive Team without success.

      Customer Answer

      Date: 04/01/2025

      Better Business Bureau:

      At this time, I have not been contacted by **** Spade & Company regarding complaint ID ********.  They have failed to resolve my issue and have failed to credit me for their merchandise that was returned and received.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just before midnight 1/9/25 I placed an order and mistakenly submitted before I realized I hadnt updated info to our new address. I realized this right away and contacted customer service. Conveniently the order went from processing to label created within minutes while speaking to customer service and they claimed they couldnt do anything about it even though it then didnt ship for 24hrs. I then placed a repeat order for our new address knowing I would contact my neighbor to return it. I waited and contacted neighbor who brought the item to ***** **** Spade is once again conveniently saying they havent received the return to sender package.

    • Initial Complaint

      Date:02/19/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with Kate spade outlet on 9/21/2024 through the cash back website called TopCashBack. I was supposed to receive $11.43 back on my order through this website. *********** informed me that Kate Spade Outlet declined the cashback. I would like to know why? Thank you

      Customer Answer

      Date: 03/16/2025

      Better Business Bureau:

      At this time, I have not been contacted by **** Spade & Company regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I couldn't reach customer service to cancel my order within 30min of placing it, and when they finally got back to me they said "all purchases are final" even though I've repeatedly reached out on their website chat (which freezes all the time and force me off a chat mid-conversation). With my credit company getting involved, the merchant and I were finally able to agree that I return everything upon receiving them for a full refund. I did so with everything in absolute MINT condition and immediately upon delivery. They confirmed receiving all the return items and yet only refunded me 100 dollars out of 400+ dollars purchase. As a result I am 300+ dollars short for NOTHING. It has taken me much effort so far and the dispute continues. This is extremely irresponsible and dishonest practice. I have the full correspondence between me and customer service and other records to show how messes up this merchant is.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchase Dec. 2024. $300.00 The interior zipper clasp broke I'm no longer able to open the inner compartment I contacted **************** and was told they would not stand behind the product They did not offer to replace or repair I intentionally purchased a "good quality" purse to last as I'm on one to use multiple purses I'm very disappointed in customer service, telling me "oh I'm sorry". But only thing we can do is offer 20% off my next purchase Based on the lack of quality with this product , I'm reluctant to make another **** Spade purchase I would have expected better customer service from this brand. Best Regards,********** ***** ************

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of shoes and a matching beanie November 5th. I returned BOTH items in the same packing November 12. I called **** Spade customer service as well as their chat and was told each time my refund was processing and would take 5-7 days! I NEVER received the refund! I disputed the charge with ****** and it was denied because **** Spade lied and said they were processing a refund! Now **** spade is saying they cant refund me because I filed a complain and now they are also saying they only receive the beanie but their website shows both items returned and received. They have committed fraud and stolen my money while they have their product back! I want my refund ASAP.

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned a purse that that I bought my wife they sent me the wrong purse. they have received the purse back and they will not refund my money they have had the returned purse for three weeks thank you for you help

    • Initial Complaint

      Date:01/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The worst experiences Ive ever had with ANY and especially ANY high end merchandise manufacturer. I bought a bag on the site to match my moms shoes. When it came in it was COMPLETELY OFF! NOT EVEN THE SAME COLOR FAMILY! I have pics. which I sent to **. They gave me such a hard time and emails were going back and forthwhich I still have. They were making me feel like I was a problem, they didnt take responsibility for the bag color being WAY OFF and finally acted as if they were doing me a favorand JUST THIS ONCEof taking the bag back. I have bought several items from KS within the last month or so for my mom for Christmas. ** kept sending me info. on Christmas sales and it turns out that almost bag I bought went on sale. 50% off and another 15% in the cart. When I tried to get the difference between the price I paid and the sale priceIve been given nothing but problems. ***** dont see any discounts, there ARE no discounts, theyre not on sale. This goes on and on with several people on phone calls. I asked to speak to a supervisor who didnt help me at all! Again he said he didnt see anywhere where anything was on sale. They have no records? What items had gone on sale and at what time? Thats absurd!! Ive been really ill as Id told the people Id spoken to. Ive lost my voice and you can hear it on the calls. My mother has been seriously ill as well and Ive been taking care of her. I havent had a chance to do anything about this till now. I would very much appreciate a price difference credit. If Im not given **** will make sure people know what a HORRIBLE experience it is to shop with **** Spade! Im a loyal customer and work with lots of high end labels. I dont want to do any business with people who dont take care of me and treat me properly. I showed my friends the emails with regards to the bag that was delivered in a color that in no way matched the one on the site. Everyone was appalled at the emails. Unacceptable!!!

    Kate Spade & Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.