ComplaintsforCollection Bureau of Hudson Valley Inc.

Collections Agencies

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Initial Complaint
06/20/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ***************************** AM NOT LIABLE FOR THIS DEBT, I DO NOT HAVE OR EVER HAD AN CONTRACT WITH COLLECTION BUREAU OF THE HUDSON VALLEY. AND THEY HAVE NOT PROVIDED ME WITH ORIGINAL CONTRACT AS REQUESTED.
Business response
06/20/2023
CBHV is not credit reporting your accounts.
Initial Complaint
06/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
COLLECTION AGENCY is violating the Customer Name, they removed it from one ********************** and did not removed it from rest of the bureaus. I demand this account to be deleted from my credit report.
Business response
06/20/2023
CBHV previously received your cease and desist as well as your dispute; we have ceased contacting you and have requested that the credit reporting agencies update your account as disputed.
Initial Complaint
06/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with *******. I do not have a contract with collection bureau of Hudson valley, they did not provide me with the original contract as requested
Business response
06/15/2023
CBHV has requested an itemized bill and once received we will forward it to you, we have also requested the credit reporting agencies update your account as disputed.
Customer response
06/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have no contract with this company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
06/15/2023
CBHV has been contracted by ******* to collect this past due debt.
Initial Complaint
05/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently received a notice of collection from Collection Bureau Hudson Valley (CBHV) claiming that I owe $59.99 for a debt incurred through HOTWIRE COMMUNICATIONS.This is untrue as all services from HOTWIRE were required to be paid in advance of the service period (monthly). All my payments were made, and no balance existed and at no time has HOTWIRE ever claimed that an outstanding balance existed.The CBHV Reference # is ********* which references a Hotwire Account #********** have emailed CBHV and am waiting for a response.This is either fraudulent debt or an error of which I do not owe! In either case CBHV has failed to exercise due diligence in confirming the legitimacy of this alleged debt.I have requested that any reporting not be made to the credit reporting agencies. I have also requested that any existing reports to credit agencies be retracted and reported as an error at the fault of CBHV,
Business response
05/30/2023
CBHV has requested an itemized bill from Hotwire and will forward it to ************ once received. This account has not been reported to the credit reporting agencies.
Initial Complaint
05/24/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
****-23 I paid off a Collection account on my credit report for a settled amount of $813.00, half of the original balance.I was told after I paid the payment of $813.00 on **** over the phone with my Debit card that within 2 Business days I would receive a receipt in my email.Never received, today **** I have made 4 phone calls speaking to different reps, stating they have email me the receipt, which I have still not received.I'm worried this company is a fraud and my debit has not been paid since I still have no receipt of the payment from this agency. I do have my bank statement where the $813.00 was pulled out of my account to this agency.
Business response
05/24/2023
On 5/23 ******************** informed CBHV she still hasnt received any of our emails, to better assist ******************** the agent requested a letter be sent via the US ************ that letter was sent out on 5/24, she should be receiving this letter in a few days
Initial Complaint
05/17/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an email Credit Monitoring Alert for a New Tradeline from a Credit Collection Agency. I have never done business with this company, do not know who they are, was never contacted by them, do not owe them any money, and am fully aware of all the laws regarding this predatory practice. This is causing me financial harm I want this removed from any/all credit reporting agencies immediately including Equifax, ********************************** etc.Ive also filed a complaint with the ***** Complaint #: ***************
Business response
05/18/2023
CBHV has requested the credit reporting agencies update your account as disputed, this may take ***** days to update. We have also requested an itemized bill from Orange and ******** Utilities and will forward it to you once we receive it.
Customer response
05/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I want the item removed from any/all credit bureaus not disputed immediately . You are inaccurately reporting an item that has not been verified, you have never contacted me before and this is inaccurate reporting. I have also filed a dispute with the Consumer Finance Protection Bureau. You are causing me financial harm by not adequately supplying the information requested.
According to the Fair Credit Reporting Act, you have violated my rights on several points. Remove immediately

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business response
05/31/2023
CBHV is contracted by Orange and ******** Utilities to collect unpaid bills. As previously stated, we have requested the itemized bill from Orange and ******** Utilities and will forward it to you once we receive it and your account has been updated as disputed with the credit reporting agencies.
Customer response
05/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

You are not adhering to the Fair Credit Reporting Act by reporting information you have no authority to report. You must delete immediately

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************
Initial Complaint
05/03/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After filing several disputes in re: an outstanding payment with ******* I decided to pay them to resolve the collection on my credit report. Since paying them, they have refused to notify the credit bureaus so they can remove the collection account. I have called them several times and was told that they report every 2-weeks and then when I asked when do they plan to report that my collection was paid in full they responded that they do not know as they are very backed-up. The staff are very rude and I am asking that the credit bureaus be notified without further delay that the collections account was paid in full. I called ********** today and they stated that as soon as they are notified they will immediately remove it from my report, but as long as the Collection Bureau Hudson Valley refuses to notify them they are not able to remove it.
Business response
05/04/2023
It was explained to you on 4/24/23, prior to you making the payment, that it could take ***** days for your account to be updated with the credit reporting agencies.
Customer response
05/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

What I was told is that every 2-weeks they report to the credit bureau and that it then takes the credit bureau about 30 to 40 days to update my credit report. I personally called ********** and was told that UNLESS the Collection Bureau Hudson Valley notify them that payment in full has happened then they have no-way of knowing that, so they would not be able to update my report in 30 to 40 days.
This collection company is deliberated attempting to destroy my credit and the same way they quickly responded to this complaint they could have as quickly notified the credit bereaus that payment in full was made. I want nothing more than to be rid of them and if they cannot notify the credit bureaus in the 2-weeks as the proclaimed to report then I would request my money back and take a legal approach.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******** *****

Business response
05/08/2023
The payment was made 14 days ago, at that time the collector informed you it could take ***** days for your account to be updated with the credit reporting agencies.
Customer response
05/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The time it takes for this collection agency to keep responding they could have notified the credit bureaus and it should not take 30 to 60-days to let them know that they were paid in full. As previously stated when I called them at the collection agency they stated that they report every 2-weeks, so if they plan to sit around and wait for 30-to ********************************* to have my back go after them for my money and just take legal action against them. I also want to add that after they were paid in full weeks ago, they al of a sudden reported to another credit bureau in attempt to continue attempting to destroy my credit score.
I will be notifying my bank and the *** to make them aware of their unethical business practices

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******** *****
Initial Complaint
04/25/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just saw that a collection claim hit my credit score for non-payment. I talked with the collection agency about the bill about an ambulance expense that occurred which is considered a surprise medical bill under ******** Law. I am still trying to have the bill removed as I discussed with the credit company. This collection hitting my credit report is now impacting my credit.
Business response
04/25/2023

CBHV has requested the credit reporting agencies update this account as disputed, this may take ***** days.
Customer response
05/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I appreciate having the information marked as disputed but need to have it removed. I will accept the business reply once it has been removed from my credit report.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
05/01/2023
CBHV will request the ************************* remove this account from ********** credit report once our client informs us the balance is no longer due.
Initial Complaint
04/07/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Cllcn Bureau of The ** has violated my rights as stated under the Fair Credit Reporting Act. On 4/6/2023 Cllcn Bureaus of The ** reported an account for collections in the amount of $511. I have no knowledge of this account, I have not been provided copies of any documents showing that I own this account. I am asking that the account be removed from my credit report as an account in collections.
Business response
04/11/2023
CBHV has requested the credit reporting agencies update your account as disputed, we have requested an itemized bill from the client and will forward once we receive it.
Customer response
04/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
04/07/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received a phone call from the Collection Bureau of Hudson Valley Inc. today and no message was left , as it was a missed call. I called their number ************** to find out about this collection filing, I was hung up on four times by different responders. Finally, after an **** minute hold the last representative kept saying they couldn't hear me, and I spoke louder only to be rudly told not to yell at them and hung up on . I have tried calling back, they do not answer I have no knowledge of the collection account. They are not facilitating my attempt to be informed of, or resolve this issue. They are blocking my calls.
Business response
04/11/2023
CBHV is not blocking your calls, it may have been an issue with the phone lines. CBHV has requested a copy of your itemized bill from *************************** and will forward to you once we receive it.
Customer response
04/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************

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ComplaintsforCollection Bureau of Hudson Valley Inc.

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