Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After filing several disputes in re: an outstanding payment with ******* I decided to pay them to resolve the collection on my credit report. Since paying them, they have refused to notify the credit bureaus so they can remove the collection account. I have called them several times and was told that they report every 2-weeks and then when I asked when do they plan to report that my collection was paid in full they responded that they do not know as they are very backed-up. The staff are very rude and I am asking that the credit bureaus be notified without further delay that the collections account was paid in full. I called ********** today and they stated that as soon as they are notified they will immediately remove it from my report, but as long as the Collection Bureau Hudson Valley refuses to notify them they are not able to remove it.

  Business Response

  Date: 05/04/2023

  It was explained to you on 4/24/23, prior to you making the payment, that it could take ***** days for your account to be updated with the credit reporting agencies.

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  What I was told is that every 2-weeks they report to the credit bureau and that it then takes the credit bureau about 30 to 40 days to update my credit report.  I personally called ********** and was told that UNLESS the Collection Bureau Hudson Valley notify them that payment in full has happened then they have no-way of knowing that, so they would not be able to update my report in 30 to 40 days. 

  This collection company is deliberated attempting to destroy my credit and the same way they quickly responded to this complaint they could have as quickly notified the credit bereaus that payment in full was made. I want nothing more than to be rid of them and if they cannot notify the credit bureaus in the 2-weeks as the proclaimed to report then I would request my money back and take a legal approach. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Business Response

  Date: 05/08/2023

  The payment was made 14 days ago,  at that time the collector informed you it could take ***** days for your account to be updated with the credit reporting agencies.  

  Customer Answer

  Date: 05/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The time it takes for this collection agency to keep responding they could have notified the credit bureaus and it should not take 30 to 60-days to let them know that they were paid in full. As previously stated when I called them at the collection agency they stated that they report every 2-weeks, so if they plan to sit around and wait for 30-to ********************************* to have my back go after them for my money and just take legal action against them. I also want to add that after they were paid in full weeks ago, they al of a sudden reported to another credit bureau in attempt to continue attempting to destroy my credit score. 

  I will be notifying my bank and the *** to make them aware of their unethical business practices

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just saw that a collection claim hit my credit score for non-payment. I talked with the collection agency about the bill about an ambulance expense that occurred which is considered a surprise medical bill under ******** Law. I am still trying to have the bill removed as I discussed with the credit company. This collection hitting my credit report is now impacting my credit.

  Business Response

  Date: 04/25/2023

  
  CBHV has requested the credit reporting agencies update this account as disputed, this may take ***** days.

  Customer Answer

  Date: 05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I appreciate having the information marked as disputed but need to have it removed. I will accept the business reply once it has been removed from my credit report. 

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/01/2023

  CBHV will request the ************************* remove this account from ********** credit report once our client informs us the balance is no longer due.  

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cllcn Bureau of The ** has violated my rights as stated under the Fair Credit Reporting Act. On 4/6/2023 Cllcn Bureaus of The ** reported an account for collections in the amount of $511. I have no knowledge of this account, I have not been provided copies of any documents showing that I own this account. I am asking that the account be removed from my credit report as an account in collections.

  Business Response

  Date: 04/11/2023

  CBHV has requested the credit reporting agencies update your account as disputed, we have requested an itemized bill from the client and will forward once we receive it.

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a phone call from the Collection Bureau of Hudson Valley Inc. today and no message was left , as it was a missed call. I called their number ************** to find out about this collection filing, I was hung up on four times by different responders. Finally, after an **** minute hold the last representative kept saying they couldn't hear me, and I spoke louder only to be rudly told not to yell at them and hung up on . I have tried calling back, they do not answer I have no knowledge of the collection account. They are not facilitating my attempt to be informed of, or resolve this issue. They are blocking my calls.

  Business Response

  Date: 04/11/2023

  CBHV is not blocking your calls, it may have been an issue with the phone lines.  CBHV has requested a copy of your itemized bill from *************************** and will forward to you once we receive it.

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the email I sent to the collection bureau of hudson valley that sums up the situation: Dear sir/madam,I hope all is well. I'm writing in response in order to dispute a letter attempting to collect a false and fraudulent debt to ******* from the Collection Bureau of the Hudson Valley.This is the third time ******* has sold this alleged debt - the previous encounter I had was with Sunshine Credit Services, to which I provided documentation proving that I don't owe ******* a dime, specifically a transcript between myself and *******, which they provide for the record, as well as a document from my bank, Citibank, honoring my dispute of the funds alleged here once again successfully.The multiple attempts on *******'s part to attempt to extort money from me have made me quite uncomfortable. This is all stemming from my canceling service in favor of ******* Fios. Even on the phone when attempting to cancel service, ******* was ruthless in stopping me from canceling and the process took me hours. There's a reason *******'s customer ********************** reviews are scathing. Nevertheless, I pay my bills and I pay them on time. This is complete lunacy and I now feel harassed once again. The fact that CBHV would even pursue this shows me that no due diligence was done and I now deem it necessary to report this to the Attorney General, which I've copied here, the department of consumer affairs as well as my attorney, because it is now clear to me CBHV purchased fraudulent debt. I will forward you my correspondence to Sunshine Credit Services which dismissed the collection on the account I've given above.

  Business Response

  Date: 04/06/2023

  CBHV has requested the ************************* update this account as disputed and have requested an itemized bill from *******, we will forward it once we receive it. 

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did have an ambulance bill that was being assessed by my Insurance I never received a notice that this went tp a credit agency.I called to get information from CLLCN BUREAU OF THE ** and received the run around and I should just pay I need to know what I'm paying for.

  Business Response

  Date: 03/17/2023

  CBHV will request an itemized bill from our client and will forward it once it is received.

  Customer Answer

  Date: 03/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  100% Covered Preventative service 2/28/2022 Pre-authorized, $0 copays ****** Received Statement from ****** ***********, **** requested Itemized ***** ***** of Debt from Hospital, etc.9.2022 Received Statement from Collections Bureau of Hudson Valley ****, ***** Requested Itemized ***** ***** of Debt and Assignment of Debt ****** Collections with no answers to any requests. Service was covered. **************** Pre-Approved facility, Dr's. and services.I would like to receive an itemized invoice, notice of non-participating provider, proof of debt with my signature on it, and proof of debt assignment specifying Collection Bureau of Hudson Valley has assumed this debt.

  Business Response

  Date: 03/15/2023

   This account has been reported to the credit reporting agencies as disputed.  An itemized bill showing $250.00 deductible and $82.93 co-insurance was sent to the *************** address on 10/31/22.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going through my credit report i have notice that a collection for $ 620. I spoke to the person over the phone to validate my charge . She said it is too late . I have never received any letters or neither anyone has ever contacted me regarding this debt . I am not liable for this debt i demand this transection to be removed from my account

  Business Response

  Date: 03/07/2023

  CBHV will request an itemized bill and forward once we receive it, and we will update this account as disputed with the credit reporting agencies, it may take ***** days to update.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received notice of collection filed by Collection Bureau of Hudson Valley Inc.I called their number ************** to find out about this collection filing, I was hung up on twice by different responders.I have tried calling back, they do not answer I have no knowledge of the collection account. I live in *******, I have never lived in ********. They are blocking my attempt to resolve this issue.

  Business Response

  Date: 03/07/2023

  A CBHV agent will reach out to you to assist you in resolving this account.  If ****************** would like to contact us the best number to call is ************, CBHV is on Eastern Standard time.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have obtained my credit report last March 15, 2021. I was surprised to discover that there were addresses there that I never resided and accounts that I have no knowledge of. I am taking a precaution that I may have been a victim of identity theft so I am reporting this. Also I have contacted these creditors to make them know of the breach. I also found this account that I believe not mine:Acct name: COLLBUREAU (Original Creditor: *************************)acct no. **********date opened 09/10/2019 balance $284.00 I am not liable for this debt and I do not have a contract with:Company: COLLECTION BUREAU OF THE Address: ************************************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *************************************** and email at **********************I need a response from the company.

  Business Response

  Date: 01/13/2023

  The date of birth and social security number on the police report provided by **************** matches the date of birth and social security number provided by our client, *************************, we believe this account belongs to *****************  The account has been reported as disputed to the ************************* since July 2021