ComplaintsforPepsiCo

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Initial Complaint
07/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased Quaker Dipps snack bars within the recall timeframe that was reported in Dec. 2023 and responded to the Quaker company, providing the requested information. I provided the number of products that I purchased (4 boxes of the Quaker Chewy Dipps Chocolate Chip and Quaker Chewy Dipps Peanut Butter which are 3 - value packs, 14 count and 1 - 30 count), a copy of the receipt I still had, and a picture of remaining items. I waited 11 weeks to get compensation in the form of a refund and all I received were coupons that only provided a certain dollar amount off. There was no other option, so I disputed this to the company, and they responded that the issue was going to be escalated. I lost money because of this recall so I do not want to buy products I no longer trust. I even lost money to the other issue of the hazardous ingredients in their oatmeal which they are also responsible for. I waited over a month and when I tried to contact them about a status since the issue was escalated, my email is now being blocked by the Quaker company. This is just a way of Quaker disregarding their responsibility of their neglect for public health and safety. This is very unprofessional.
Business response
07/29/2024
A representative with PepsiCo Consumer Experience has spoken with ******************* and a goodwill gesture has been mailed. The team sincerely apologizes for the delay and appreciates the opportunity to work with ******.
Customer response
07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Currently, pending is the **** gift card to be received from the company.

Sincerely,

****** ******
Initial Complaint
07/12/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
Our company had been a long time Pepsi customer/reseller for 15 years. In May 2023 I closed the original location of our restaurant to move to another location. Our old account number was *******. In June of 2023 I contacted Pepsi about installing a fountain and bar gun in our new location. The sales rep I talked to told me Pepsi would do it.Our first installation date was set for 2/26/24. Our sales rep called me to reschedule to 3/12/24. This delayed our construction by two weeks. The sales rep had me buy $767.10 of fountain syrup COD. I paid $450.90 with check number **** and $316.20 with check number ****. A new account was set up with the number *******.On 3/12/24 the install team that arrived told me I was not ready. At no time previously was I given instruction on how to be ready despite the sales rep having been to our location. I had to cancel that install and tried to reschedule.Our countys health department was ready to do a pre-opening inspection of our new location on 4/11/24. The inspector of the health department emailed the Pepsi sales rep to let them know that date. Pepsi was unable to reschedule by that date.Our pre-opening inspection with the local health department resulted in my having to make some changes. This gave Pepsi another chance to install before our final inspection on 4/29/24. The sales rep was able to schedule an installation on 04/22/24. Unfortunately I came down with bronchitis the day of the installation and had to cancel opting to go to urgent care instead.I emailed the sales rep to cancel the whole project. I requested a refund or credit for the $767.10 of syrup. The sales rep told me they would not refund me since the failure to install was not Pepsis fault. This was never made clear to me prior to the installation. I have attached the only document I signed which was a resellers agreement.They know I cannot use the product they sold me and refuse to issue me a credit or refund.
Customer response
08/05/2024
Better Business Bureau:

At this time, I have not been contacted by PepsiCo regarding complaint ID ********.

Sincerely,

******** *****
Initial Complaint
07/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a lot of cereal and keep in stock through my daughter and her husband which have a membership at ****** since they have a membership and I do not so I keep it in stock so I have it! I had $80 worth of cereal which turned out to be defective with a recall for salmonella! I called the company right away back in December on ************************************************************************* for my purchases! Two to three months went by and they never even contacted me or received my compensation, had to call the company they said that they were working on it and to send them an email which they never responded back to me, until I called again and spoke to supposedly a supervisor! At that point they told me now that I need receipts and would not reimburse me anything unless I had receipts, which they did not tell me originally, I could have sent them all the proof of purchases at that point off the bags serial numbers or whatever would be required but they told me to destroy all the product! So I need to know who keeps receipts for cereal purchased up to five or six months ago! Anyway had to track down and research how to get the receipts through my daughter and her husband at ****** and finally came up with the receipts which I had sent to them 3 to 4 months ago!! Which they still have not yet reimbursed me for even though I sent them the receipts and proof of purchase!! Had to keep calling them and sending emails which they do not respond to my emails anymore! About 2 months ago I sent them an email and they responded with a phone call and they told me that they were going to send out a credit reimbursement gift card for $100 for all my problems, at this point have not received anything yet been sending them emails again and they do not respond back!!Hopefully if you can help me out and get my promise to rebate from them ASAP it is now more than a half a year , July 6th 2024l and still nothing!Thank you for your help!! Can send receipts if needed?
Business response
07/22/2024
PepsiCo has confirmed that his reimbursement was been mailed by ***** and delivered on 7/15/2024 to *********************. The team sincerely apologizes for the delay and appreciates his efforts bringing this to our attention.
Customer response
07/22/2024
Better Business Bureau:
I do accept the response from the company but have to say that there is no way that this should have taken a half a year to resolve and the only way I believe it was resolved, was due to my contacting the Better Business bureau! And I thank them for helping me resolve this issue!!
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
07/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is in regards to Quaker Granola Recall. I submitted by request for reimbursements on January 14, 2024. They said 8-10 weeks. In 4/20/24 I asked where my refund was. They said they were having an issue. I emailed on 5/23. They said as soon as possible. It's now 7/1/24. 24 weeks later. I would like my refund. Quaker - Case #:****** Thank you BBB,
Business response
07/03/2024
A representative with PepsiCo Consumer Experience has connected with *** ******** and a goodwill gesture has been mailed. The team sincerely apologizes for the delay and thanks ******************** for his patience in this matter.
Customer response
07/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Thanks BB - You're the best!

Sincerely,

***************************************
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Upon being notified by the Amazon Product Safety Team of the Quaker Salmonella recall on December 15, 2023, I filed a claim for reimbursement for $48.77.Its now 7 months later and I have not heard from Quaker.I have seen numerous consumer complaints that the coupons that they are sending out are virtually worthless. The coupons can only be used for Rice-A-**** or Near East Products. This appears to be only for rice products which I have no desire to possess.I dont think that these coupons are legally sufficient to be adequate compensation for the recalled products.I used to trust this company but no more.They sold me products that are unfit for human consumption.The character of the reimbursement with coupons that obviously do not make the consumer whole are not adequate.I demand a Refund by check or some other cash equivalent.
Business response
06/20/2024
A representative from PepsiCo Consumer Experience has spoken with *********************** and a goodwill gesture has been mailed. The team sincerely apologizes for the experience and thanks ************** for his assistance in this matter.
Customer response
06/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I made this reply:

Hi *******,

I accept your offer for a $50 gift card. The extra $1.23 over the $48.77 I paid for your recalled product is of course not adequate compensation for the extra time I had to spend due to my original claim not being honored. This acceptance is conditioned on the gift card actually being easily redeemable. I say this because your company has a record of providing worthless coupons in payment of your obligations.
I can understand that products may have to be recalled and I would have continued to use your products. However, your company response to undisputed claims is remarkably inadequate and an indication of your engagement in unfair business practices. For this reason, I will not be buying any of the brands provided by Team PepsiCo.

Sincerely

******

I will consider this matter settled provided they actually send me an easily redeemable $50 gift card.

Thank you for your assistance in this matter.

******

Sincerely,

***********************
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Quaker granola bars were recalled, and the public was advised to discard and file for reimbursement at ********************************. I completed the online form for reimbursement on 12/19/2023. The screen shot is attached and states coupons should arrive in 8 weeks. On 4/27/2024 after waiting 4 MONTHS, I sent a message on ******** asking about the status and the response was "Thanks for your patience, we take every submission seriously, and were working to send out coupons over the coming weeks." After receiving NOTHING, I sent another message on ******** on 5/27/2024 asking the status. There was no response to that message
Business response
06/18/2024
A representative from PepsiCo Consumer Experience has spoken with *************************. A goodwill gesture has been mailed which should arrive in about ***** business days. The company apologizes for the delay and thanks **************** for his patience in this matter.
Customer response
06/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
06/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is regarding Quaker case #****** opened on January 24, 2024, as part of the mass product recall they performed on their compromised food products. I was informed I would "receive compensation in the mail int he next 8-10 weeks" and have still received nothing. There have been multiple follow-up emails sent to *****************************************, about which only 1/3 received an actual response while the rest were ignored.The last response was on May 14th indicating "We will send you the full amount to compensate you for the Quaker product you purchased. We are currently working on sending you the compensation via mail as soon as possible.". I responded to this within 35 minutes asking "Thank you - is there any ETA at this point given how long this has been outstanding?" and received exactly zero response. The email on this was ************************************ with the same case ID ******** have still received nothing. This is an abhorrent reflection what PepsiCo ultimately stands for. A BBB case has now been opened to remediate this properly.
Business response
06/27/2024
A representative with PepsiCo Consumer Experience has spoken with *** ******. A goodwill gesture has been mailed which should arrive in about 2 business days. The team sincerely apologizes for ******************** experience and greatly appreciates his patience in this matter.
Customer response
06/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******************************
Initial Complaint
06/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We're playing the **** game code challenge by collecting Mountain Dew products and searching for the Purple Thunder due to it being 2x the points. None of our bottles gave use 200 points; they only gave 100 despite the bottle saying 2x points. Pepsi mentions reaching out to ************* respond in ***** hours. I have messaged them several times because it's been over 2 weeks since this happened & they have yet to respond & make up for the missing points I didn't get. I will link my images of my bottles (I still have several I need to drink & just know that they, too, won't give me the correct points).
Business response
06/25/2024
A representative with PepsiCo Headquarters has confirmed with the **************** that ******************************* account has been updated with the point difference.
Initial Complaint
05/29/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I won a giveaway on Febuary 11, 2024. They verified it and sent me a congrats notice. I have been writing the company for almost 4 months and they never get back to me. I have screen shots of all the info and I sent it to them. t was an instant win and it was $1000.. The entry was free but I feel they should pay me something for the win or explain why not. I did everything correct.
Customer response
06/24/2024
At this time, I have been contacted directly by PepsiCo regarding complaint ID ********, however my complaint has NOT been resolved beca
Pepsico states that they sent me 2 emails. I never received anything from them. I am sending a copy of the thing I did get on "X" I replied with my email and then I waited. Nothing came.

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
07/03/2024
A representative with PepsiCo Consumer Experience has worked with the marketing agency handling this promotion and relayed their findings based on the Official Rules. The team has also mailed a goodwill gesture which should arrive in about ***** business days.
Customer response
07/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
05/10/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing to express my deep dissatisfaction with the compensation provided by The Quaker Oats Company following the recall of their Quaker Dipps Bars. As a loyal customer who purchased 214 boxes of these bars during the recall period, totaling over $900, I feel that the current resolution is grossly inadequate and fails to address the significant financial and emotional impact this recall has had on my family.After the announcement of the Quaker Dipps Bars recall due to potential Salmonella contamination on 12/15/23, I contacted the Quaker Consumer Relations Team through the phone number provided. I was instructed to dispose of ALL of the boxes and submit a claim through the online portal. I followed the representatives instructions, throwing out ALL the boxes and I spent 6 hours compiling the required information and printing invoices for the 43 Amazon invoices, impeding on my holiday break with my family. After submitting the claim, providing proof of purchase that included all relevant Amazon invoices, I was informed that compensation would be processed within 6-8 weeks. Meaning this should have been resolved by the end of February 2024. To my dismay, Quaker Oats sent me only FOUR $4 coupons as compensation on May 8th. These coupons represent less than 2% of my total expenditure on the recalled Quaker Dipps Bars. I want to emphasize that coupons are an entirely inadequate form of compensation for the financial loss I have incurred.Even if I were willing to repurchase the product, the recalled Quaker Dipps Bars are not back on the shelves. Furthermore, my familys trust in Quaker as a company has been severely shaken by this incident. My two young children were the primary consumers of these bars, and we are very mindful of the brands we trust to feed them.I am seeking reimbursement for the full amount spent on the recalled Quaker Dipps Bars. Given the risk posed to my familys health, I believe this is a reasonable request.
Business response
05/15/2024
A Product Specialist with PepsiCo Consumer Experience has spoken with ******* and a goodwill gesture has been mailed. The team sincerely apologizes for her experience and appreciates the opportunity to make things right.
Customer response
05/17/2024
Better Business Bureau:
While I was disappointed by my initial experience, once Quaker/Pepsico was made aware of the situation through this BBB case they worked quickly to resolve to my satisfaction.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************

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