ComplaintsforNoble Health Services

• Initial Complaint

  04/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Complaint being issued knowing that there is a shortage of medication, but the treatment to me has been unacceptable by this mail order pharmacy. Approx. three weeks ago i was contacted by Nobel Pharmacy indicating that my prescribed weight loss drug was shipping and due to arrive within 2-3 days (refrigerated). I made arrangements for someone to be home to pick up. On the day of the scheduled delivery, Nobel called and informed me that it was not shipping and they were out of stock. I asked if i would be scheduled for the next shipment, and they said it was my responsibility to call every few days to see if the prescription was in stock (absolutely ridiculous to put on the patient in this day in age). I requested to speak to a manager as that was the dumbest thing i had ever heard and there should be a wait list, however no call back. Approx one week later i called as instructed, told they were out of stock. However, they had implemented a wait list since my last call. I was advised i was not on the wait list from my previous non-shipment/call. I requested to be placed on the wait list from the date of my orig call, they refused. I asked again to speak to a manager, as it is only right to receive something in the order of request. Again, to date no response from the company. Very unprofessional, on many levels. According to customer service i was placed on the wait list following my second call. A customer should be automatically be shipped the next available product, since it was already due to ship. Second, they should already have a system in place of all orders, quantities and an existing database of who gets the next shipment.

  Customer response

  04/30/2024

  Consumer called and stated that the business has resolved the complaint.

• Initial Complaint

  12/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On December 7, 2023, I waited the entire day for *** to deliver my much needed required medicine I have spent days waiting before, and they never arrived. I called Noble Pharmacy Call Center, seeking to speak with management in Hope's of stressing the urgency and getting an authoritative person to intervene. Instead, I got on over-grown woman with an exceptionally low IQ, whom I later found out that she was not a manager, and she actually worked under the leadership of Lauren L***** I advised Ms. L**** that I overheard comments made by this decrepit individual, being that she thought she had muted the phone before making unprofessional statements, telling outright lies, and referring to me (Noble's customer) as a "B". This is unacceptable! I demand that swift action be taken. My complaint is concerning the failure of *** to deliver medication repeatedly and to lie as if they came; but, did not. I have proof that they didn't come and Jay, the pharmacy supervisor is a witness to and can speak to a similar lie by *** previously. *** is costing Noble thousands of dollars, as this medicine has to be discarded if not delivered. The insurance does not pay, so I hope the company is filing claims. The other complaint, is the ignorant old woman that represents the company. A job cleaning the stalls or no job at all, is more appropriate for that individual, as she is bad for business. I seek to have both issues addressed immediately.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been using Noble Health Services for a few years, no issues until 09/2022. I changed health insurance, I called Noble giving them the new information 09/2022, then in 10/2022 my insurance information changed again. I had no issues ordering multiple diabetes supplies every quarter, paying my $50.00 every quarter. Fast forward to 08/2023 I receive a bill from them for $3,136.56 including late charges. I immediately call Noble, inquiring on the bill, and what the deal was behind it. First they didn't know what I was talking about because my account number they had and what the bill had were different. Once they found my "other" account, they informed me that my insurance had been rejecting all of their claims since 09/07/2022. I said, why did you wait almost 12 months to tell me this, why would they continue to ship me supplies. I hadn't received a bill from them before 08/2023. I have been calling every week since 08/2023 because they said they will correct everything and rebill the correct insurance companies. I received a new bill a week or so ago with just the late charges, all of the other line items have disappeared. If this is normal practice, disappearing charges that's fine. However, when I called to ask about the late charges, I was told a manager would reach out to me because they have more to discuss. That was nearly 2 weeks ago.

  Business response

  12/08/2023

  Patient was made aware of resolution on 11/24/23 that the finance charges had been removed. 

  Customer response

  12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ***** ******
  
  
  
  
  

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